From our first telephone encounter with Jayden thru install with Leo and Anthiny, we ate absolutely…read moreblown away by their excellent customer service. We highly recommend their service for high internet and TV.

Wireless internet providers provide internet by disseminating bandwidth via radio frequency from…read moremultiple towers. Those towers have a max output and data usage based on the amount of people on the network. The only way to provide the promised bandwidth is to have enough back end systems to support the amount of users on a single tower. However, TISD has over sold their hidden valley tower. I have been discussing, and arguing with tech support from my second week of getting TISD. I've had it five months. I spoke with the supervisor, and multiple tech support agents, in tech support, and they always have an excuse for why I only get 0.5-1mbps in the evening every day. I pay for 8mbps. I've done my part and replaced routers at home, reset them, run countless speed tests, etc etc. The supervisor told me that the technology is like "The Wild West." If it's like the Wild West, don't promise things to your customers and deliver substandard service. Plain and simple TISD has oversold their towers it appears. They don't have the back end equipment to support the amount of users they have put on their network. That means the end user only gets a portion of what is promised. At first my service was great but now it's unusable in the evening. I'm terribly upset with my service from TISD, and customer support is sub par. I finally ended up writing this review to alert others looking to purchase TISD.

Ok for starters the first time that I had suddenlink it was horrible. I'll be restarting my router/…read moremodem 8 times per day and would have to call for the service being out constantly. Then I would talk about it and someone asked me "well what will you do without the internet?" In a condensing tone. I switched providers with that. And the price went up and up. I simply couldn't afford it anymore. 1 star easily. Then got them back. There was this one tech guy that came out and set something up but then it never worked so I called again and this other guy came out and fixed it and we got to talking and he said it was like he was fixing up his messes. "You have to know what you are doing" "I know you're new but come on man" Internet for me is an enjoyable luxury not a need. I literally use it for online gaming and streaming. I've been without it for years before. It's gone up $10. I'm hoping that I can still afford it in the future. But if I have to cut something the internet would be the first thing to go. As much as I enjoy being online it's not a need but a want. The only time it's actually been out for me is when the actual place has an outage but it wasn't their fault at all. There was a bad storm to which I hope the people there were ok. 3 stars cuz it's alright. I stay connected and just have to restart my router a normal amount. They even had the BBB come after them with a lawsuit for price gouging. Honestly I'd choose another provider if you are able or just find a way to use your smart phone. There's an app called net share that allows you to have an unlimited hotspot if you have an unlimited data plan. Also the apartment has free internet with the office so I could always just go there with my laptop, download games and be good to go playing offline like before.

I have never had this many issues with suddenlink. When you have to save the phone number to the…read morestore on your phone "favorites" list, there's a lot of problems. The bills keep rising and the service goes down seems like. I never want to use them again.

Worse tv service ever. Cuts in and out, Always error messaging. Can't connect to dvr…read more Stuttering channels. Cuts out in middle of watching something to do "update" at prime time. Internet seems do go out every night for a quite long period of time. When you need security to work, I'm "offline". Time to change over both Internet and cable. I'm tired of these continuous issues.

We had Optimum services for several years and continued to be disappointed with them. The last…read morestraw was porting the phone number that my wife has had for over 50 years. Optimum refused to transfer the number to our new carrier and then had the nerve to say to reactivate the service with them and pay 65 dollars a month then attempt to port the number again.

"I'm not at liberty to say..." is their favorite line at this store when you call them about any…read morephone. Fuck you, you bunch of idiots, I'm not driving 30 miles to your store just to be told no. You paying for my gas? You going to give me a sweet discount for my inconvenience? Get your shit together and just answer the damned question. Assholes..

Pretty friendly and awesome customer service! The workers there make sure you don't have any…read moreunanswered questions and are always ready to help!

Stay away from this company. Worst customer service. The tech. they sent out was extremely rude.read more

Great, quality work! Responded in a quick manner to the service requested…read more Enjoy working with James Teleco, and their helpful employees!

The service is down or having timeouts once a week minimum. Their support teams must be very small…read moreor something because no one ever picks up when I need help and have to call them. So when my service goes out, I cant even contact them. Steer clear from TISD if you have ANY OTHER options, cell phone hotspot would be better than this to be honest.

This is the business that makes me wish you could give negative stars. Oh, where to start... the…read moreservice sucks. Whenever you have a problem there standard service answer is " a tower is out"... now this mythical tower could be out for weeks but your bill will not reflect this. Your bill for their services will be the same no matter what... I don't care if you haven't had service for a month your bill will be the same amount. In fact, I'm posting this using my cellular data plane but my mother$&%#*€ bill will be the same amount. The worse part is they basically have a monopoly-- not much competition. Which probably means they don't even own the mythical cell towers that are always "burned" or fried according to their fiction writer service folk (same peeps do the invoicing). So basically what I'm saying is you would be better off starting a large fire and sending out smoke signals than joining this bunch of thieves.