From our first telephone encounter with Jayden thru install with Leo and Anthiny, we ate absolutely…read moreblown away by their excellent customer service. We highly recommend their service for high internet and TV.

Wireless internet providers provide internet by disseminating bandwidth via radio frequency from…read moremultiple towers. Those towers have a max output and data usage based on the amount of people on the network. The only way to provide the promised bandwidth is to have enough back end systems to support the amount of users on a single tower. However, TISD has over sold their hidden valley tower. I have been discussing, and arguing with tech support from my second week of getting TISD. I've had it five months. I spoke with the supervisor, and multiple tech support agents, in tech support, and they always have an excuse for why I only get 0.5-1mbps in the evening every day. I pay for 8mbps. I've done my part and replaced routers at home, reset them, run countless speed tests, etc etc. The supervisor told me that the technology is like "The Wild West." If it's like the Wild West, don't promise things to your customers and deliver substandard service. Plain and simple TISD has oversold their towers it appears. They don't have the back end equipment to support the amount of users they have put on their network. That means the end user only gets a portion of what is promised. At first my service was great but now it's unusable in the evening. I'm terribly upset with my service from TISD, and customer support is sub par. I finally ended up writing this review to alert others looking to purchase TISD.

We had Optimum services for several years and continued to be disappointed with them. The last…read morestraw was porting the phone number that my wife has had for over 50 years. Optimum refused to transfer the number to our new carrier and then had the nerve to say to reactivate the service with them and pay 65 dollars a month then attempt to port the number again.

Worse tv service ever. Cuts in and out, Always error messaging. Can't connect to dvr…read more Stuttering channels. Cuts out in middle of watching something to do "update" at prime time. Internet seems do go out every night for a quite long period of time. When you need security to work, I'm "offline". Time to change over both Internet and cable. I'm tired of these continuous issues.

Do not do business with these scumbags they lie and tell you they will take care of everything and…read morethey done. I came in to change from Verizon and the said they would pay off my phones. That in 14 days I would get a virtual visa card I could pay of my Verizon phones. Josh and Micheal screwed up the paperwork and I did not receive. So Verizon then drafted my account for $1400 for the phones. I went to the store to find out why that happened and Micheal the "manager" said Joshed tried to call. He never called me. Do not let this happen to you!!

It's been a little while since I would step foot into this store. I recommend dealing with the…read morestore on Houston Hwy. When we set up our family service we asked for the free phones that went with the 5GB data plan which were Samsung On5. The lady gave four phones to my wife which turned out to be Samsung Galaxy J5 which at the time was also free but only with the 15GB data. Fortunately they waived the restocking fee so it only cost us an extra trip to Victoria the next day (45 minutes away). The next time we dealt with them they added two SyncUP devices which the lady told me over the phone would be just $7 each and $10 a month for both vehicles. NOPE!!! Turns out the $70 devices are $10 a month PER VEHICLE! Customer service has been able to help fix our stuff and calm me down each time but it would sure be nice to talk to people who know and care what they are saying. I have yet to find that at this location.

When your internet goes down they don't make much effort to fix it…read moreOur internet has been down two days due to something that was damaged in our area. They have yet to send someone to fix it. According to their local person, all the "big" bosses were contactacted and a team may be here tomorrow.

The wireless service is unreliable - we have had the service for 10 months - experiencing outages…read morethat span 10 min to all day several times a month. Go to other providers if you require reliable service like in work from home scenarios.

Ok for starters the first time that I had suddenlink it was horrible. I'll be restarting my router/…read moremodem 8 times per day and would have to call for the service being out constantly. Then I would talk about it and someone asked me "well what will you do without the internet?" In a condensing tone. I switched providers with that. And the price went up and up. I simply couldn't afford it anymore. 1 star easily. Then got them back. There was this one tech guy that came out and set something up but then it never worked so I called again and this other guy came out and fixed it and we got to talking and he said it was like he was fixing up his messes. "You have to know what you are doing" "I know you're new but come on man" Internet for me is an enjoyable luxury not a need. I literally use it for online gaming and streaming. I've been without it for years before. It's gone up $10. I'm hoping that I can still afford it in the future. But if I have to cut something the internet would be the first thing to go. As much as I enjoy being online it's not a need but a want. The only time it's actually been out for me is when the actual place has an outage but it wasn't their fault at all. There was a bad storm to which I hope the people there were ok. 3 stars cuz it's alright. I stay connected and just have to restart my router a normal amount. They even had the BBB come after them with a lawsuit for price gouging. Honestly I'd choose another provider if you are able or just find a way to use your smart phone. There's an app called net share that allows you to have an unlimited hotspot if you have an unlimited data plan. Also the apartment has free internet with the office so I could always just go there with my laptop, download games and be good to go playing offline like before.

I have never had this many issues with suddenlink. When you have to save the phone number to the…read morestore on your phone "favorites" list, there's a lot of problems. The bills keep rising and the service goes down seems like. I never want to use them again.

Went one day and clerks were haughty and dismissive. Went another day and a different group of…read moreclerks were friendly and very helpful. Won't go back alone-ever!

Worse customer service ever today and then you wonder why people buy else where was just asking a…read moresimple question about equipment they sell just horrible customer service today