No star is worth this organization. Horrible! Piss poor tech support. Terrible customer service. Other adjectives would apply, but not allowed for this organization.
Bottom line: they only have customers because of their monopoly!
My parents live in Victoria and I work in Germany. My parents are elderly and this organization takes advantage of this. A cable has been down in their back yard for months. One tech guy says it needs to be buried and another says use a pole. They have had an appointment for more than two months to have this cable buried and it was finally here yesterday. This task has to be contracted out and takes time to get them to come out because the contractors only support Suddenlink one day a week. So I call my Mom to see how this is going around 130 Central Standard Time and no one has arrived yet. I finish the call 45 minutes later and no one ever came out as of that time. So one problem; the expectation that someone puts their life on hold between 8AM to 6PM could only be told to elderly, apparently to Suddenlink. Someone finally comes out and promptly tells my Mom to use a pole to raise the cable. Again, PISS POOR TECH SUPPORT! Uh, genius, you couldn't establish this fact when the cable first came down? Uh, genius, how are my elderly parents supposed to prop this cable up with a pole? By the way, my Step Dad has dementia.
Hearing how they are being treated is maddening and zero accountability by them. My parents do not have an alternative for watching TV because learning technology is tough for them. I have called to get answers about this treatment and have been met with lackluster response or motivation on the other end. Suppose it's the telephone tough guy/girl attitude one can have with someone thousands of miles away!
If there is an alternative to this dysfunctional, crappy organization, use it! read more
