If I could give negative stars I would. I have NEVER been more frustrated with a company that I paid money to in my life. My internet service worked maybe 3 full days out of the week, if I was lucky. When I would call to get my service fixed, after a series of automated machines, I would then be on hold for OVER an hour. Technicians were at my house at least once a month, and it wasn't unlikely for my internet to fail the day after the technician came to my home and "fixed" it. It was also very rare that I would get to talk to a real person, and when I did they could not answer my questions and would respond by saying "I can't help you with that, that's another department" and I would again be put on hold for an extended period of time. When I first signed on with Suddenlink 3 years ago, I didn't have a lot of issues and my bill was only $63.00 a month for internet services. After about 2 years I noticed a steady increase in my bill, once it reached $89.00 I called Suddenlink. They tried explaining that my initial cost was a "new customer cost" and every year the service gets more expensive in order to provide for the customers. Only after I threatened to cancel my service did they offer to "see what the can do" to get my bill lowered to $70 a month. In my 3rd year of having Suddenlink, my service really took a nose dive. I needed some re-wiring done at the house I just moved into, and after waiting a month for Suddenlink to come out they did a really poor job and left the wires exposed in the yard (I also pay an extra fee a month for insurance that covers re-wiring because I have destructive dogs that like to chew wires). After my Internet had been out for 4 days Suddenlink could get a technician to my house. While he was there he informed me that Suddenlink doesn't have their own technicians, they contract them out, so there is no standard for the quality of work that they do (hence the shoddy wiring I had done previously)! After my internet went out the day after the technician was at my home I decided to FINALLY give up on Suddenlink. I signed up with TISD and had them installed on January 7th, the same day I cancelled my Suddenlink service. I paid my last Suddenlink bill on January 14th and returned my rented modem to the Suddenlink store, the clerk confirmed that my service was cancelled. I received 2 phone calls from Suddenlink representatives trying to win back my services (to little to late). On January 27th I received an email that stated that I owed $79 due on 2/14/2019. I called Suddenlink billing to clarify that I did not owe them any money After talking to a call center in India, and 2 more employees that couldn't help me because they didn't want to send me an email because they have their last names in their email addresses...? And they had NO OTHER WAY to send me a hard copy of a letter that says I don't owe them money, even though I receive at least 2 letters in the mail a week from Suddenlink offering me special "New Customer Deals" (which I now know are fake), and begging me for service. Apparently it was impossible for this company to send me any kind of proof that I didn't owe them money. And because I had my checking account set up for automatic draft when I was a customer, I didn't trust that this horrible company wouldn't charge me anyways. I finally, after about 2 hours on the phone and 1 hour on hold, got to talk to a billing supervisor who assured me that I would get a letter in the mail on February 6th.
This company is horrible. It will give you grey hair and high blood pressure dealing with the incompetent employees and extremely low quality services! Steer clear at all cost! I have been very happy with TISD so far, and my brother and my in-laws have Spectrum and they love their service! read more
