My issue has been resolved and I am satisfied with the outcome. Thank you Karen for reaching out and getting this resolved for me. I greatly appreciate her help in this matter. read more

AVOID! Guy knocked on my door, I made an appt for them to assess a project. They never showed or called/messaged to say they weren't going to make it. When I called back after they finally reached out, the guy said that the door to door people don't know the schedule and that they don't do assessments on the day that he scheduled. I said they might want to educate the people representing their company because I no longer want to do business and I also saw the bad reviews online about horrible communication. He told me "I am just an engineer, if I say anything it will fall on deaf ears" BIG RED FLAG OF A TOXIC COMPANY! When employees don't feel heard, there's many issues within. He proceeded to HANG UP ON ME when I told him he should try because he can make a difference especially if they are losing customers over poor training or scheduling with their outreach. AVOID AVOID AVOID this mess, and management, DO BETTER! No employee should feel like they aren't heard, especially about a very serious lack of communication and training that lost you an opportunity. Shame. read more

Wow I am blown away on how many times this company has ignored/ not followed up with anything . Either I have the worst coordinator who refuses to do her job or they are retaliating since I had a few complaints. I am done paying the project and I have yet someone call me back from the financial department since I still have a few questions. Also my meter has been converted since last month and but no one has called me back to do the final set up. I will leave my questions here and hopefully someone can answer. Were you guys to make the first two payments? Last time I heard that was something Sungage did but I just got off of the phone with them and told me that this was on you guys. Are my panels working now even though we haven't done the final set up? read more

Was approached in my driveway by two salesmen, and was pitched hard. Finally agreed to a sitdown meeting the following afternoon. They never showed or called. Today I researched the company and saw all the negative reviews here and feel like I dodged a bullet. read more

ZERO STARS!! This is the worst company EVER!!! DO NOT USE them! They damage your home. They don't respond to a communication regarding damages. Their pre install communication is great but installers suck, project manager sucks...we are left with so much damage and no response! read more

If I could rate zero stars, we would. This company is bad at everything. Horrible communication, terrible installers. Never use this company. read more

Well it's winter and I'm paying Almost $400 a month withe my solar panels. That's the same I was paying without them. Even all the sunny days I pay full price for power! Infinity has robbed me blind! read more

I believe Infinity Solar USA is running a scam. We had a young lady come to our door asking if we were interested in solar. I think solar is a good idea in general, so I said yes to meeting with someone to discuss it. The following week on 2/18 an Infinity Solar representative came to our house and was very unprofessional. When I got home my husband told me he had come to the door and then said he was going to "take a look at the roof" but instead wandered around on our driveway talking on his phone. He also asked for a glass of water and asked to use our bathroom, which felt weird. He went through his sales pitch, repeating several times that we could walk away at any time. We agreed to a credit check and loan approval and agreed to find out if our roof was able to support solar panels. We were led to believe that the document we were rushed through signing was for those things, but apparently it was a contract with large fees involved that the rep did not disclose in any way at any time, even though we didn't confirm crucial information needed to actually start an official solar project. We were told we would have a call with a CPA about tax credit amounts, this call never happened. The following week we had a technician out to measure and take pictures of our roof for about an hour. A couple days after that we had something come up and decided not to proceed any further into finding out if solar was a viable option for us at this time. Two weeks later I get a call, an email and a text message from someone at Infinity Solar asking how they can help get our project "back on track". I said that I had emailed and said we would not be moving forward. They then asked if anyone had talked to me about an unpaid cancellation fee. I said I had not been made aware of any sort of cancellation fee. I was then told that we owed an outrageous "cancellation fee" of $1500. I asked what exactly we had cancelled since we hadn't spoken with a CPA or heard back about the structural integrity of our roof. When asked, I was told that the fee covers site survey technician's travel, time and equipment usage (tech called and was 20 minutes away and spent about an hour at our house, (so that could cost $200 if I'm being generous), design and engineering including CAD drafting, permit planning and system schematics and "administrative overhead" dealing with resource allocation. When I asked to see these things since I was apparently paying for them, I was told that nothing had happened past the site survey because we had cancelled. So still trying to figure out what exactly we were paying for, I asked for an itemized breakdown of how they came up with the $1500 amount, that request was ignored and I was then threatened with being sent to collections. During this back and forth they offered to "rework numbers" multiple times, even though I said we would not be moving forward. I asked multiple times to be mailed a bill for the fee, but they seemed desperate to get me on the phone. In my original "cancellation" email, I said I'd be happy to call Infinity in the future, but after this debacle I won't ever be doing that. Charging people a fee before knowing if a project is viable seems to me to be a terrible business model. There is a clear lack of transparency and honesty with this company. I was never given a breakdown or proof of work completed for the $1500 amount. I believe that is because this is a scam. read more

Tried to sell me a roof and solar at 64,000 for a 1100 sqft home, where similar quotes in my area were any where from 30-45k total and they were pushing the 30% tax credit that I should totally take advantage of this year which still wouldn't even get me in average high end range. At first claiming that Dte hired them to come out to put less stress on the grid and so that we could get payed back for energy not used, then I find out every solar company "partners" with Dte when installing. They also claimed that a roof would be 30% cheaper through them not even close! Stay away from these door to door scammers. Edit for Karen: the guy who set up my appointment with the "technician" claimed to be sent out by dte which is the local electric service provider. read more

Total Scam!!!!! I agreed to give it a try but with each month more hidden details were coming up so I asked to cancel! I continued to ask that it be canceled and at the end they sent the drawings to our HOA for approval. Our HOA replied that solar panels can not be visible from the street. Infinity responded that the state can over rule the HOA. I did not want to be put in that position so I asked for the umpteenth time to cancel. I finally got an acknowledgment from their home office saying I had to pay $5,000 to cancel. I replied that I had been asking to cancel for months! They replied that it was the first time I had asked to cancel! So if you don't mind throwing away $5,000 then give them a try read more

Although I didn't go with them to have additional solar panels, I appreciated the no pressure very informational sales information. The representative gave me. read more

Great service :) would definitely recommend. I love my solar and the people at infinity solar helped answer all of my questions!

This company after installing the solar panels has been blatantly disregarding the need for service. Phone tag is a regular occurrence. The last last time they (the company) scheduled time for the service and repair, but the 'crew' failed to show up. Wasted a day of work for my family who waited at home, no call that they would not be able to show up, no attempt to message and several calls, texts and emails to the numbers I have yielded nothing for days. I paid for part of the repair up front to guarantee that they would be there as scheduled. Now I am expecting the company to take the money and run. Never show up. read more

Omg , these guys are completely dishonest. They say I signed a contract that I never signed, and now they want me to ay them for their dishonesty, stay far far away. You don't have to look far to realize they are in business to take advantage of anybody they can. Their salesman even told me they rip him off. this is just completely horribly sadly wrong on every level who do these people think they are and where are their morals? What's this country coming to? read more

They cold called me out of nowhere to ask why my system wasn't connected to their system. When I told them they'd ghosted me instead of installing the monitor, they blew on past that and scheduled an installer to come finally finish the install. When the installer could tell me NOTHING about what information was collected etc, he called his manager and let me talk to him. Even the manager knew literally nothing about what data is gathered, how it is stored, anything at all. Is it encrypted? Who knows. Can bad actors push data/instructions TO my solar infrastructure? A mystery for the ages. The manager promised to have someone who could answer my questions call me within a week. Reader, I'm sure you're not surprised to hear that they have not, in fact, called me back. read more

Stay away from this company, they use predatory sales tactics, are dishonest, and also gave us a quote that was $30k higher than the company we ended up with (Sun Path, very happy). After meeting the sales rep once, and getting an initial quote., we decided not to go with this company. Months later, they said we owed thousands (they couldn't tell us how much), due to a cancellation fee. I want to make it clear that we never signed a contract, put a deposit down, or moved beyond the initial quote... We are baffled. This company is not to be trusted. Please stay away. read more

Their door to door salesmen tried to box me in my driveway as I was backing out of it and then proceeded to approach the open window of my car to tell me I should stop driving to listen to their pitch. The sheer audacity! Great way to assure that I will never buy from this company. read more

This was a very expensive lesson to learn. Once installation is complete this company will ghost you. They have phone numbers and emails and a text option to contact for support but no one will answer/respond. If they do you get the runaround while they ghost you again. Over 20+ tries over 4 months, it's just a waste of energy and time. I finally had to submit a formal CCB complaint ($50) and eventually the director of construction reached out and was able to answer my relatively easy questions. I'm unsure how this can even be a valid company and cannot recommend this company to anyone at this current time. Please stay far away for sanity sake. Imagine if my roof was leaking due to the install, we'd be screwed. I'm unsure when companies decided to not support the work they do and lost sight of customer support/service. It's truly sad. read more

17% panel failure rate on new install is not an accident. I'm giving 2 stars only because Infinity eventually made things right. I had Infinity do my installation in July of 2024. I was initially approached by another company (can't recall who) through door to door solicitation. They walked me through the details and evaluation and install process but their price seemed really high ($35k). At the time, my girlfriend's neighbor had an install completed by Infinity and they seemed very happy with the process so I contacted them. Got on a Zoom call with an Infinity rep and he walked me through the numbers, system sizing to meet my demand, rooftop analysis and everything. I never felt pressured along the way to commit to anything I wasn't comfortable with or didn't understand. Infinity's price was much cheaper ($25k) although the interest rate was a point higher than the previous company. So far, so good. The installation went fine and the installers were professional. I had to then wait about 3 weeks for inspections to be completed but this really wasn't Infinity's fault. In the meantime, the loan company took my first payment and I reached out to Infinity and told them I wasn't paying yet on a system that isn't operational. Infinity was able to get my payment refunded. Again, so far, so good. Things started to go sideways right after my system was operational. The monitoring app they use wouldn't connect to my system regardless of what I tried. (I'm an IT pro and know my way around IoT devices). I called, texted, emailed for about 3 weeks and finally got in contact with someone through Infinity's Instagram account. Not a good look, ya'll. Infinity customer support said they had to "reset" something and then my monitoring app worked! Yay! And....the first thing I notice is that 3 panels out of 18 reliably never generate power. I tracked this over several days taking screenshots of the app and noting weather conditions on the screenshots. (e.g. 10am, 8/24, slightly overcast, etc.) I contacted Infinity about this and told them I wasn't going to pay for an 83% operational system. To their credit, they responded quickly and got the panels replaced within 2 business days. I'm normally a very trusting person but this seems fishy to me. I can't help but think that they knowingly install dead panels hoping that homeowners will either ignore the monitoring app or get tired of trying to get the app connected to their system and just think everything's fine. read more

A friendly salesperson came to my 67 year old mother's door this summer, convinced her that solar panels were a good idea because she's scared about her high energy bills (as a senior that will eventually be on a fixed income) and by saying that they would fix her roof as part of the project. My mother's house is over 100 years old and badly needs a new roof. Unfortunately my Mom can't use computers or devices very well and despite repeatedly asking for a physical copy of the contract, was not provided one and was made to e-sign a tablet. Because of this she missed the fact that despite the salesperson saying that her down payment would be 60% of the cost, the contract said the costs could potentially have no limit and the amount that they quoted for her roof seemed like a low-ball. After she paid them almost 20,000 they ghosted her, after which she eventually told me and asked for my help. I was able to get the contract, and saw that they had already sent her another contract with higher pricing, and after explaining the terms to her and the fact that she would need to use an app for the panels (she can't even use email, how is she going to use an app), she decided this was not right for her. I helped her make multiple communications in good faith to them trying to cancel her project, trying to get her money refunded -- always polite we never tried to get out of the cancellation fee, but even after telling her she would get a refund, they didn't refund her for over 3 months (she was owed more than 15,000). Eventually after reaching out through some different agencies they did get her the refund so I am updating this to add a star. read more

They dont return phone calls. Once panels are install get paid, even though its not yet up and running. you cant get a hold of them for warranty or anything else. It took 2 months one they installed. I ended up calling myself for inspections. It took two more weeks after i got inspection, i finnally got a hold of them they never submitted to the power company for the new metor so then I had to wait another two weeks. Now i have a panel not working and i cant get anyone to return my call. read more

Terrible service. Initial call was with Andrew Weber. He was friendly on the phone and I had a good impression going into the Google Meets meeting he scheduled with Jesse Setzer. Which Jesse didn't show up to. I emailed, Andrew apologized, said it was some sort of software issue. Against my better judgment, I gave them a second chance and scheduled another meeting. Which they also didn't show up to. This time, there was nocall, no email, no apology. I called Andrew's number on his signature, it fully didn't work. I called their corporate office and asked for a callback from someone female or BIPOC, because I've given enough of a chance to their cis male reps. . .and I'm guessing those don't exist because I've never gotten a callback. So yeah, two skipped appointments (that were online! Not even in person! The easiest possible appointments to make it to, and they scheduled them themselves for their convenience!), no apologies or acknowledgments. I hope they go out of business, but I don't have to hope, they will if this is their level of service. read more

Never in my life have I been more disappointed & frustrated that with this company right here 8 months in as of today & still don't have my system running on a project they said would take 6 months. Every time someone contacts me it's always somebody else fault no accountability from them whatsoever read more

The cold call and persistent pushing for personal information immediately left a bad impression. If/when I even consider installing solar, Infinity will be avoided based purely on these slimy tactics. If you're outfit needs to resort to this approach for business generation then the potential quality of the work is immediately questioned. Don't be a contributor to people further not trusting unrecognized calls... read more

Updating my review and reluctantly giving them two stars. Infinity solar has finally agreed to send me the reimbursement owed BUT ONLY IF I UPDATE MY REVIEW per Karen. They claim I included inaccurate information. This is not true. I am removing my initial review per their demands/blackmail. They said they tried to reach me several times this year. Possibly true. My phone number changed, but I received nothing in email or paper mail from them. I responded to Elias as he asked me to, to obtain the refund that has been pending for around 18 months now. I've both called and emailed. He responded at first and asked me to drive up to Vancouver to pick up a check. I asked him to send it through the mail. I acknowledge I was off-grid on vacation after that for a couple of weeks but thought I'd have a check waiting for me, or at least an email response, when I got home. Nothing. He stopped responding. I've been both calling and emailing since then. Crickets. read more

This company uses low brow sales tactics. Uses 3rd parties to get your personal information and spams your phones without consent. Any company using these tactics cannot be trusted. read more

Would not recommend. Our experience was typical of a bad contractor: great salesman that sold us a white glove service level followed up with an invasive construction process with seemingly no one in charge. Each step in the process was a surprise and we never found the bottom of how much we weren't made aware of the process along the way. Our salesman left the company and we felt treated like another job with a contractor that had more work than they could perform. There was no project manager, just remote customer service agents to try and track down. From the roofers working until 8:00PM, taking off and leaving a trailer parked in our driveway for four days after leaving behind a large mess and damaging our neighbors house, to having a new contract document stuck in front of us with no explanation behind it, no visibility into the steps in the process (turns out we had to be home for an entire day to wait for a city inspection. Again, would have been OK had we known to expect it) and unfulfilled representations to follow-up and provide customer service. Each person at the company was pleasant to deal with, there was just no follow through, and expectations were consistently set and then not met. Typical of a contractor that has too much work and is on fire moving from one job to the next. If this were a product that could be returned, I would have done so. I would not recommend Infinity Solar. read more

I had been researching solar for quite some time, shopping around and comparing prices here and there. One of their guys (Samson) ended up connecting with me, I always am skeptical of sales pitches and do my research on quality and price. Turns out they had all of the competitors I was researching beat! Ended up finally pulling the trigger on solar and Samson made the process easy and as smooth as possible. Price was great, customer service was phenomenal, they answered any and all questions I had with the upmost knowledge about the product and installation was a breeze. I can not recommend them more and thank you Samson! read more

Never deal with this company. I do not like liars. We elected not to buy their system. They agreed not to proceed. Now I get a letter from a collection agency for $1,500.00. They are a dishonest company you need to check out all the reviews then you will understand. read more

I have only been up and running for a few months and so far they are operating great. Getting them up and running was a huge hassle. Supply chain issues with the product and then lack of electricians employed. I will say they paid my solar panel billl until they were officially turned on. I think that is pretty awesome and they never gave me flack for asking. So far so good. I am hoping I store enough energy to get through the winter. read more

They were amazing. And my panels work perfectly I no longer have those big electrical bills Thank you read more

I highly recommend Infinity Solar USA. Their sales representative was extremely knowledgeable, and was able to help me since I was low income, find all sorts of incentives that lowered the cost by more than half. Every step of the process went smoothly, and in a timely manner all the way through all of the different inspections that had to be done by the different entities involved. read more

Will NOT leave us alone. We have multiple "No soliciting" signs on our home. One of them is eye-level, right on the door. We work from home. Even during non-work hours, *this is our home*. We could not be MORE out of the way of the world by being in our own, private residence. I don't know if illiteracy is part of the job requirement, or "disrespecting a potential client's wishes" is. Maybe both. Because of the very clear "No soliciting" signs on our home, we answer the door when someone shows up because it could be an emergency. Or they could be one of the local utility companies with a VALID need to speak with us. When we open and hear it's them AGAIN, and express our disinterest, they are rude and condescending. I'm not sure why the owners or managers or whoever think this is a solid sales tactic. It's borderline harassment. At this point I've determined that should we eventually go down the path of solar (we actually would like to), we will absolutely never use these Infinity. I cannot wrap my head around disrespecting people in their own home as an effective sales strategy. Stop doing this. read more

They were really pushie, I doubt if they are legit, they were going door to door, I did make a appointment to have them come back but I just had a bad feeling about it so I called and cancelled, the guy was really rude and pushy, I flat told him I didn't have a good feeling about it so I'm cancelling he told me that I couldn't go by my gut feeling. I wouldn't have anything to do with them I'm going to check there ccb number just to see. read more

We were interested in solar but didn't know where to start. Infinity Solar provided all the info and options we needed. They designed a layout for our roof that prioritized the most sun considering the trees casting shade over the house at different parts of the day. The installation was great and has the panels have been performing perfectly! We're very happy with everything. read more

Installed quickly and refunded any months I had to wait for my electric company to approve.

Overall, a good experience and glad I went with Infinity. Positives: Installation team was world class. On time, and did a great job. Electrician- Came over multiple times and always willing to answer question. He was very easy to talk to. Infinity Back Office- Very kind and easy to talk to. They did everything they said they would. Negative: Sales process- Looking back on it, there was definitely a used car sales vibe. Very friendly, but now I know that, although my questions got answered, I didn't always get the full answer that could have helped me make a decision. lesson learned....if you are thinking about solar,, do your own research. Do not rely on the biased and incomplete response from a salesman. Overall, though, I'm glad I got Solar and think it is a good long term hedge against rising utility costs. read more

If you are a PGE customer, there is no way to make your bill lower through solar with Infinity. Infinity games it so that your monthly loan payment for your solar system is essentially the same as your PGE electric bill. Will you be protected in the case of a power outage at least? No, you are still on PGE's grid and will be offline until they can fix it (unless you want to buy a generator or storage battery through Infinity --or other-- for yet more cost). Will you be paid for excess power production? No, PGE will "donate" your excess to their charity program (and, no, you will not get a receipt for your donation --PGE will be credited as a corporate donation, no tax benefit to you). Will you be protected from rate hikes? Maybe, maybe not. PGE can increase the base cost to be connected to their network as they see fit--no guarantees you will not pay more for that "service" as time goes by. Once your loan is paid off, will you at least then realize savings? Maybe, but the term of the loan is about equal to the expected lifespan of the solar system. Once it's paid off, you'll be due for a new system and its associated financing. Bottom line: Stay away unless you're able to purchase the system outright without financing a solar loan. Even then, take a careful look at the numbers; there is marginal, at best, benefit to the purchaser. read more

There was a hard pounding at my front door. A young man, captured by our Ring doorbell, waited. He completely and purposefully ignored our "No Soliciting" sign. My son opened the door and was met with a sales pitch for this solar panel company. He had no business card and wrote on a sticky note his cell phone number along with the company name. We will be filing a police report and should anyone do this again from this company, we will file charges and sue. Over reacting? No, just completely fed up with solicitors who clearly ignore signs. read more

Where to start... Salesmen were fine and attentive. Got a quote for solar install and a new roof as I needed one. They contracted out the cheapest roofers (not surprisingly) who did such a terrible job I had to fire them personally. Why? Because they made my roof LEAK in multiple places. Then, it took infinity 6 MONTHS to finally decide to fix the problem and not accept roofing bids that I was constantly giving them to get my roof repaired. Thankfully when the new roofers came they did a good job. Now, 2 of my panels aren't working and I can't get someone out here to fix them for the life of me. Miserable experience and wouldn't wish this on anyone else. read more