Iness is Amazing! I was clueless as to how to go about helping my daughter get ready for prom. Iness and her team treated my daughters and I like royalty and family. My daughter is 17, I was worried that the dresses might look to old for her. But Iness, is so gracious , she knew my fears.. and brought out dresses that my 17 year old would like lovely in and still look 17 . We were able to try on many dresses. Her dresses are very reasonable. Her team took time with us until we found the perfect dress for my daughter. They were extremely busy and very apologetic. I also took one of my goddaughters, and she found her dream dress. I was so taken with Iness and her team, that , I am taking my 2nd goddaughter to find her dream prom dress. Mother's if you are like me , trying to keep your girls 17 and 18 as long as we can, and you want the best team with A+ service, I give Iness 10 thumbs up! We can't wait for the big day! Thank You Iness!! read more

Very nice business. I personally was not shopping here. I came with my sisters and they both did not end up finding anything but the sales associates were very nice and always checked in to see if we needed help while browsing. The owner Iness is really sweet too. I would come back for sure. read more

Iness is AMAZING. I had a major dress emergency and I reached out to the shop via Instagram . Iness was so quick to respond and was able to set up an appt for me right away to get the perfect dress. And when I say perfect, I mean it in every way. There were so many to choose from and even if the dresses I liked were not in my size she had someone ready to alter them for me the next day. I will from now on only buy dresses from her shop. Pictures coming soon....my competition is this weekend. I'll post the photos Sunday of the gorgeous dress. read more

We were looking for a ball dress for my friend's younger cousin and decided to come to Glendale. I looked on Yelp and this store came up so we decided to check it out. They do have very beautiful dresses, but I feel like they are more catered to smaller figures (Asian sizing) Our girl was a size 0 so everything thankfully fit her and looked beautiful. The dresses are pretty and some are custom made, but the price was just above our budget. Some from $499+ and we weren't looking for anything too extravagant since it was a ball/prom dress. I feel like most of these dresses you can find Downtown for way less, but it is convenient and good to know this shop is here. I have no complaints about the customer service. The girls helping us were very sweet and helpful. I didn't care much for the owner/guy up front. He sat at the desk looking all angry and complaining in Armenian. I'm from an Armenian background so I'm used to it, but my friends weren't so didn't want them to think he was talking crap lol. We ended up going to Macys and finding a gown more in their budget and were able to use coupons. I'd come here again if the cost was more affordable, but good to know about this store for future reference. read more

I have been a customer of Iness Couture for many years and can say every time I walk in there I receive the best service possible. Iness and her team are beyond professional and helpful. I feel so comfortable and in a family setting. She always has beautiful dresses for all occasions. If you live in the area Iness should definitely be your first stop when looking for a dress for your special event. And, if you don't live in the area, I promise it's worth the drive. Thanks Iness for always finding my perfect dress! read more

My favorite store for evening/formal gowns. They carry the most up to season dresses. Reasonable pricing. Owner and employees are very friendly. They make sure you find what you're looking for and look amazing for your event! Thanks Iness read more

Worst customer service. Owner is very rude and unprofessional.they sold me a reaped dress . Never going back to that stupid store .

Terrible costumer service! I picked out a few bridesmaids dresses and Iness quoted me $250 per dress. I agreed to this number and returned a few days later with everyone's measurements. Upon my return, Iness indicated that each dress would be $280 instead of the $250 she had told me earlier. I informed her that this wasn't the price she had told me and she began chuckling and saying that I was mistaken. She made me feel like a liar and it was extremely uncomfortable. Trust me, I had made the calculations after my first trip and was ready to pay the amount she had quoted me the first time. In an effort to avoid any additional stress, I agreed to the $280 and ordered the dresses. After receiving the call that my dresses were ready to be picked up, Iness once again told me that she would be able to shorten two of the dresses for $35 each. I knew I should not have trusted her because when my bridesmaids called me from their appointment they informed me that they were actually charging $65 each. I called Iness and expressed my frustration. She apologized and said that she remembers that she quoted me $35-$45 (Wrong it was actually $35) and she would settle for $40. Honestly, this was a few days before my wedding so I agreed once again to avoid stress. When my bridesmaid went to pick up the dresses, she called me and stated that they were now charging her $45 for each dress. Honestly, this is unacceptable. You can't run a business while shaming your costumers. As someone who was planning a wedding, every dollar counted and I was on top of all of my expenses. For someone to tell me that I was mistaken and "couldn't remember" is unacceptable. I would not recommend this store to anyone and if you are going to be purchasing anything from here PLEASE DOCUMENT ALL INTERACTIONS! read more

Don't even bother coming here. The owner is so rude and could care less. She was bothered I even made an appointment to come in. The worst part is I couldn't even return or EXCHANGE two dresses I purchased... mind you this is all during Covid so you would think the policy would be more flexible. Never again! read more

So unhelpful. I walked in no hello, lady just looked at me and walked to the back. Stayed there the whole time I was in there and only came out when she noticed I was going to leave. I definitely won't come back read more

If I could describe my experience with this store with one word, that word would be RUDE!!!! I walked into this boutique because the flashy, beautiful dresses in the window caught my eye. However, once I entered the store, I immediately felt weird. The employees acted as if I were not worth their time, and they did not greet me even though I was the only customer. Some of the dresses were beautiful, but there were no price tags. When I left, the employees didn't say anything to me. If I want to pay $$$$ for a dress, I'd rather go somewhere that acted as if they wanted my business. read more

We came here because my Daughter wanted a specific prom dress, and the store locator said this store carries it After 2 salespeople made no eye contact we went to the front desk. Their point of contact was a gentleman on a computer who was exasperated and complained endlessly about the manufacturer we were asking about and stated that he has 100s of girls looking for prom dresses and they only send a few. A professional response would have been "I'm sorry, we don't have that in stock, can I interest you in something else? " Next stop- Nordstrom or Neiman Marcus where they have a better response. read more

Let's get something straight, finding a dress isn't easy. You want options, you want something that looks nice on you, and most importantly you want HELP! I came in here a while back trying to find a formal dress. The (only) lady in the store was helpful for about 5 minutes until she disappeared because her friends brought in some food. So...I was left a bit confused. It took a few minutes to get her attention. In fact, my mom had to go up to and ask her to help us. Yes they have nice options, but nothing unique. You could easily find better options (for cheaper) downtown. So I found something I liked... a "custom made" gown that the lady emphasized about 50 times. Well, my mom knows a thing or two about sowing and pointed out the flawed and obvious stitching marks. It just did not look nice at all. After pointing it out to the lady she said that once she ironed it and all that it wouldn't be that noticeable hm...I think not. Crank up your customer service game Iness...it's leaving customers with a bad taste in their mouths read more

I can't say enough good things about our experience here. My daughter and I went in looking for her prom dress. There dresses are beautiful and reasonable priced. The ladies were extremely nice and helpful. They were very busy and apologetic about it but they still gave us A+ services. My daughter found her dress and we can't wait for her big day :) read more

Brought my mother and sister to the store to look for a wedding dress. Iness' was definitely a busy bustling store but when it quieted down we got the service we waited for. The owner and her associate both tag teamed to ensure that we got to try on every dress we were interested in and I was very pleased at how there was no hassle for them to take their beautiful dresses off the manikin. We did purchase the most perfect custom dress from Iness at a phenomenal price and I highly recommend you to buy your dresses here. They have the price and most importantly have the quality. Without a doubt they carry beautiful dresses. I would buy seven at a time if I had the money, it can be hard to choose. I do recommend that you do not bring small children that can't be left unattended into the store. It is sad that some people feel a sense of entitlement to let their children come into anyone's store and potentially destroy exquisite merchandise. Iness is professional and I appreciate that she did kindly request a customer to not let their child run around. Finally, I felt comfortable in the store and knew that I was getting an honest opinion from Iness herself. Thank you for making my out of town family members trip to your store worthwhile and memorable. I will recommend all our friends to visit you! read more

Great place to buy formal gowns. Everyone was super friendly and helpful. Great prices. I was in and out within 30 minutes and got exactly what I wanted. read more

Iness and her team are always so helpful! I have purchased a dress from Iness on multiple occasion and have gotten the best customer service. I came to Iness a couple of weeks ago looking for a specific dress. Iness quickly ordered it for me and gave me a huge discount. When I went back to pick up my Dress I also bought super cute jewelry to wear with my dress. Iness has very unique dresses and accessories. Iness and her staff make you feel super welcomed and don't give up until you find the dress of your dreams. I have referred all of my friends and family!! Thank you Iness!! read more

Terrible customer service. TERRIBLE. Really unfortunate as I needed a dress for my sister's wedding and would have spent any amount of money on it, but when I can't get a simple answer about sizes and how many of what brands are carried in the store I just can't justify spending any money or time. read more

This is an awful place with rude workers. I drove all the way there from Thousand Oaks. I told them what I was looking for and they kept trying to give me other dresses. They treated me like crap. i wouldn't suggest anyone go to this place. I would have totally purchased a dress today but they didn't seemed interested in what I was saying at all. No customer service at all. read more

Iness never fails to find me the perfect dress. I went crazy dress shopping for my baby shower. She found exactly what I was looking for. If you want to know how honest she is - when the dress came in she immediately called me to tell me she felt that I wouldn't be pleased because the color wasn't how I was imagining it would be. Needless to say, the color worked out just fine and I couldn't be any happier! Love her selection, which is always changing with new inventory. She has great taste I highly suggest to work with her for your next event! read more

Iness - My beautiful dress from Iness! - Formal Wear Near Me - Glendale, California

I am from New Orleans and live in LA, but I needed a ball gown for a Mardi Gras ball back home ASAP (I had procrastinated assuming it would be canceled for COVID and was scrambling when it wasn't). All I needed was a black dress, so I went to all of the big department stores in the area and NO ONE had any good inventory. Luckily a saleswoman suggested Iness Couture and I hurried over. They were awesome and quick - I told them my price point and that it had to be black and that I needed it like yesterday and they immediately grabbed all kinds of dresses for me to try on. I found one that might work, but panicked thinking maybe it wasn't the right one. Iness agreed to keep the dress on hold until the end of the day and I ran off to one last department store. After I came to my senses, I called her and she was gracious enough to keep it on hold longer so I could come in the next day to buy the dress. Super helpful, super fast, I wish I had more formal events to attend so I could come back because there were so many awesome dresses! read more

After weeks of searching other stores my sister and I finally both found our gowns at Iness. The level of customer service and attentiveness you get with Iness is exceptional. The dress selections from designers to styles are endless. Definitely recommend! read more

After looking for a dress for over a month, and in every single store in downtown I finally found a dress for my sisters wedding! Staff was very sweet and helpful. I found the perfect dress for an amazing price! Thank you Iness I look forward to purchasing all my dresses from you! read more

Amazing! Service is excellent along with all the beautiful dresses I have purchased throughout many years! My bridesmaids looked super cute!!! THANK YOU!!!!!!!! read more

Customer service is good everyone is nice but their dresses are very very over priced, i recently bought a sheri hill dress from here the owner said it was $1000 her most expensive dress and she wouldnt go down on the price and everything. We bought it because we loved the dress and she said it is final sale, then the next day i go to downtown Noell see the same exact dress for $550... i recommend going to Noell before here, prices are better you wont get ripped off... very very very upset read more

I was shopping for an evening gown and was having a difficult time finding a dress for my body type and size. Luckily I was recommended by a friend of mine to visit this great store at the heart of Glendale. Iness helped me find the perfect dress for my occasion and the follow up from the store was great. I highly recommend the store for anyone who is looking for evening gowns. read more

I have had the best experience ordering here! Their website is mydressline.com but it's still the right place. I was in a JAM and Iness helped me through all my dress problems and got my dress shipped to be expedited and ON TIME. thank you SO MUCH read more

Highly recommend Iness if you are looking for a beautiful gown for an event! The ladies at Iness are the absolute BEST!!!! The girls were so helpful and honest, they made my experience so great, they helped me with everything I needed, even recommending someone to do my alterations. Will most defiantly be back. read more

They sure have the worse customer service, they sure have nice dresses here n there, pricy but sometimes worth it for the occasion ur shopping for. I went there because I saw a dress on fb and I ask about pricing n sizing. 1st of all she was barely paying attention to my question 2nd she didn't wanna let me try the dress because by the time I needed the dress she said she may not have this. I totally get it but also when I tell u I need 4 very absolutely fancy dresses give me a little more respect. Maybe if u let me try the dress I'll know what style I mostly want. But no she wad too busy eating n fbing that she couldn't help. I won't stay without a dress but she needs to be a better cust service. read more

1 star for customer service. RUDE RUDE RUDE people. They need to learn how to run a business. I walked in and sensed the attitude from the first step. And also, dresses are way overpriced. Save yourself a headache and just make the extra drive down to downtown and visit Noel :) Same dresses for a fraction of the price! read more

Completely rude !! Don't waste your time ! The owner clearly saw that I was interested in buying a dress and just seem uninterested to help me. read more

Is there no way to leave a negative star??? Talk about rude and unhelpful people. They make you try dresses that won't fit, tell you to buy them without returns or exchanges and send you to their tailor for alterations. When you go to the tailor, they say there's nothing they can do because the dress can't be altered. Go back and ask for help, a different size or exchange to make something work and they practically throw you out. Great way to do business. read more

Horrible customer service! I went in and tried a few dresses on, they had a lot of styles but they only had one size available to try on. I did like their selection which is why I gave them two stars, but I will definitely not go back because of the rude employee there. I saw a dress online that I wanted to see, and although it did look very different in person, I did not appreciate having my sense of style criticized. Her comment was extremely rude, and I'm not sure if she was trying to be "helpful" in her opinion, but I had already made it clear to whoever i was with that I didn't like the dress in person, so her opinion was unnecessary. I wouldn't be as upset if she had said it in a different tone or choice of words, but it really was a horrible comment to make. read more

I found this store on Instagram! They posted so many beautiful dresses! When I went to the store, I wasn't even greeted, they acted as if I were invisible. The lady helping us didn't ask what the dress was for or anything. My sister really liked on of the dresses but I honestly prefer that we pay more and get it online rather than from them. They didn't even say bye when we left. I was very disappointed!!! Ur better off going to DTLA... read more

I don't usually post negative reviews- but this was truly disappointing. I walked in ready to drop some cash on an evening gown. Neither of the staff even greeted me. I walked around a few minutes looking at dresses. I was walked past at least twice by the staff and no one spoke to me. As I walked out the door I was given snotty looks.The dresses were pretty but I decided to take my business elsewhere. read more

Hi everyone :) im a big fan of Yelp and i always use it for new places, so b4 i go to this store i read the reviews and im like wow how come this business has only few stars and not many good reviews???!!! I decided to give them a try! I went in the salesperson was very kind and professional and veryy helpful !!! Its all about customer service if you are a really buyer not a timer waister !!! So i recommend this store to whoever wants to buy an elegant dress this is ur store:)( read more

The dresses are beautiful, the attitude of the sales lady....not so much! If you're not Armenian, the bitch in her comes out. She basically yelled at my mother who was asking for some assistance. Not cool. There goes your $600 sale...nice job! read more

Always have excellent selection of styles, sizing and very good prices. Ever since I bought my first dress, I always consider it for any of my dresses of special or formal occasions. I dealt with the owner once and she's very nice. The staff are friendly and helpful. I highly recommend this store. read more

I have been a loyal customer to Iness for 6 plus years. She provides exceptional service and is super friendly. Shes always there to help pick the perfect garment for any occasion. She gives her honest opinion and tries to work around your budget. Iness is one the the fist stores to carry all the top desired brands. she has a large inventory and can accommodate to anyone taste. weather your looking for a sparkly evening gown or a simple formfitting gown. Iness will always be my go to store, where i know ill be treated like royalty and get the best deal in town! I recommend everyone to go to iness at least once, im certain you'll become a loyal customer just after one visit. read more

I don't understand the negative reviews. This is a family owned business in a nice location. They provide gorgeous gowns for great prices. Gowns great for pageant, black tie or formals, including prom and weddings. The people working there could not be sweeter. It's a business, they are professional and help you try dress if you need help. read more