Unlike many retail stores, I am always very happy with Madewell's customer service. No matter which…read morelocation I shop, the employees are enthusiastic and helpful. City Creek is no different, and on my most recent visit one girl in particular (whose name I unfortunately neglected to ask) was especially great, fetching various sizes and articles of clothing for me, and offering tips to ensure the best fit on some jeans. And that's what Madewell is really all about. All their clothing is fab: classic, mostly simple, comfortable, and flattering, but their denim is about as close as you can get to the Holy Grail of jeans. They fit so perfectly and are made so well (ha!). Seriously, though. It's dreamy as can be. They also offer a few bath and body products, candles, cards, accessories, and simple, modern jewelry. It's worth joining their (free) rewards program for various special sales and gifts. I especially like this location for it's size and generous selection. If you've never been to Madewell this is an excellent introduction to the brand, and if you are already a fan this will likely be your favorite store.

Love Madewell but my wallet does not! The quality and items are like Free People style so it's…read moreexpensive as you could assume. They do have sales once in a while so I'd look out for those and you'll be on your way to spending less than the whole original price but this is by no means an outlet store or discount store. It's in City creek and all full price, but adorable clothing none the less!

I went to the Centerville Utah store to return an Amazon purchase. The information for the return…read moresaid that any Kohl's associate could handle. I didn't see any signage for returns so went to the checkout area which is where all of the associates were. While I was in line at the checkout, the people behind me were talking about how they didn't see how this location stayed in business because there were no shoppers. When I finally got to the front of the line which took about 10 minutes, I was told to take my return to the back of the store. Again, no signage about where to take returns. I went to the back and found an area for returns although no signage to indicate it was for returns. As I was standing in line again, a woman walked over to a register that appeared closed and stood there looking at me. She didn't say next or indicate that she was open for business. She then looked at me and said in a sarcastic tone, are you ready? I responded to her sarcastic tone with are you ready? It is evident why this store or Kohl's will be going out of business soon. They have gone the way of Kmart; terrible or nonexistent customer service.

This store and every other store out there NEVER have what you need or order in stock. Never ever…read moreshopping with Kohls again. Wasted all my kohls cash and money. Done with this store.

Much better customer service. I was greeted and the cashier was very helpful. I will go back.read more

There was a worker there named Marwah and she had a Russian accent, but she was extremely rude…read more Downright disrespectful. Rolling her eyes, and she knocked stuff off the cashier counter and didn't even pick it up. She expected me too, she didn't even apologize. I have a real bad back so this was unexpected. I told her I didn't want to get something anymore because I thought the price was different and she really was rude. Rolle She was the supervisor too. You don't get to act like that in customer service. I was trying to be really nice but it's really hard too when she was so mean. I'm sorry, but you aren't allowed to be rude ESPECIALLY when you have fake bleach blonde hair, with a brown streak down the middle that looks like a dog cr*p drag mark. She also was really mean to her coworker. She demanded someone to come and take over so she could take her break. Maybe she was "hangry" but that's no excuse. You work in customer service in America. You treat people with respect. Best to learn that. Thanks.

Even though there were three or four employees, not one greeted me because they were too busy…read moretalking to each other about vacations and chatting with "regulars." Not one offered to help me even though I had several items to try on. Not one offered to get me a dressing room, so I had to wait until one was unlocked when another customer left. Not one offered to get me different sizes or help with selections. Not one offered to ring up my purchases. I had to do everything myself and ask for things they should have noticed! An employee even shushed me when she was totaling my items when I asked her a question about sizes. Wow. They need major customer service training!!! Their clothes are mostly for middle-aged women. Which I am.

I was looking for a dress for my daughter's reception and was just about out of time. I had…read moreexhausted the normal mall stores and could not find anything suitable. Tracy and her assistant took me under their wing and helped me find an appropriate dress as well as several more dressy selections. I had their undivided attention. They knew their merchandise and really worked to meet my needs. They saved the day for me! Thank you! I'll definitely start with them the next time and not waste my time at the malls. The Wight House prices are reasonable and their skilled assistance made shopping a pleasure!

Dangerous place for my bank account. But so worth it for unique quality home decor, clothes, and…read morejewelry. I ordered a skirt from them several years ago after seeing it on their Instagram account. They were good to mail it to me! I recently had them hold a blanket but wanted to come to the store. So happy I did! The owner and employees are so nice. And helpful.

This store is darling! They have soooo many cute thingS Alex and ani, hobo, water sandals and so…read moremany other cute brands. This would be a great place to buy a gift for someone. The workers have always been so friendly. They gave my little boys gummy bears to keep them happy.

I had a great experience at this location. It's very big and has a lot of clothing compared to…read moreother Free People locations. I found nothing wrong with the customer service. They were all very kind and helpful. I left with some goodies that I am super excited about. Free People is my favorite store and I never leave empty handed!

I was not shocked to see all the terrible reviews when I pulled them up. The customer service was…read moreawful and they didn't even try to help when I needed to make an exchange. I was given a gift that was the wrong size and they said absolutely not without a receipt even though the tags were on it. The girl made me feel dumb. I should not be made to feel that way in public by a girl half my age. I manage a business and would never allow that in my store. After the interaction I went into Nordstrom to see if by chance they sold the item and could exchange it. They do not sell it and we're also stumped that they wouldn't help me. Never buying their product again.

"I bought about 20 books from here today, and one of the books didn't have a price on it. A man in…read morehis 50s, who was black and acted like a manager, came over and stated that it was $5. However, there were no books priced above $3 there, and the book without a price was a small paperback. When I told him this, he didn't seem to care and walked away. It wasn't a nice way to behave. He didn't come across as a friendly person, and I've witnessed such nonsense a few times before."

Very nice place! I go whenever I can, since I'm still furnishing my apartment after moving in not…read morelong ago. I also am getting some clothing, especially for Church right now. Plus I always check out the books, and they have a nice selection. I usually pick up any Foreign Language Book of Mormons I can find, and sometimes an English one too. They are centrally located and the staff is very kind and helpful. I do recommend it, and I also recommend it on my job to our guests.

I bought a gift for a relative from here. The attention to detail and level of service is what…read moremakes Nordstrom different from the others. It was fascinating to watch the person pack the gift, they took so much care and effort and it made a difference.

I've stopped here a few times when I've been in the area, most recently with my son who wanted a…read morevery specific suit, which he found online. We were able to browse the different varieties in the men's' section, but really needed someone to do his measurements so he could place the custom order. It took a good while for someone to notice us and then also be willing to come talk with us. The lady who did come over was pretty aggressive in her sales pitch-saying that the pricing we saw was going to change after tomorrow, so we'd better hurry and buy. It felt a little icky, and we ended up not buying a suit. I wonder if it's true that in-person shopping is really dwindling. Service seems to have gotten apathetic and the furnishings in the store were abysmal (see the picture of the horribly beat up chair in the men's section.) For the higher-end clothing that this store carries, I'd love to see the rest of the experience elevated to match what customers may expect.