Had a flat and tried to fix it my self. The nice lady let me borrow two of her tools to pull out…read morethe nail, which apparently was a drill bit. She was very helpful. Hole was severely damaged and I could not patch it. Nice lady told me I could pump air across the street for free. Once I pumped it up I could still hear air escaping. So I took it to the tire shop across the street.

man today was a hell hole, went to autozone to pick up a filter for a 2012 mazda three with the…read more2.3L I4, got my filter and oil and went home to change it, put the filter on, fit good, filled up the oil, and as soon as i started it the filter blew off blowing oil all over my brand new garage floor, called the autozone, went back, the guy gave me the wrong filter, he had the AUDACITY to ask me if i "seriously didn't realize it was the wrong one" i told him, "i work at hillside tire and service in sandy, i do this every day and i have NEVER gotten a filter wrong in my career there". Autozone do us all a favor and pick better employees, he was VERY rude about HIM giving me the wrong filter, and i appreciate the big apology from the older guy, he was much nicer than him and apologized over and over again, give yourself employees more training!!!

Not Done Right the First Time, Poor Communication I want to…read morestart my review by saying that Miles, the general manager, was always courteous and helpful when I called. I also understand that cars are complicated, especially older vehicles, and that there's a pandemic going on. And yet, the service I received at Dave's Auto was extremely frustrating and I am left feeling dissatisfied at best. This whole ordeal started on April 20, when I agreed to have my vehicle (2006 Dodge Sprinter with 195,000 miles) towed to Dave's Auto for an engine replacement (expected to cost around $15,000). We originally discussed a May 1 pickup date. I live in Missoula, Montana so most of these correspondences were done over the phone or email, and I was attempting to coordinate flights to collect the van as well as a move-out date for my apartment. I sent over consent for services on April 29 and told my landlady that I would be out of my apartment by the end of the month (the van is set up for living). I didn't hear anything further from the shop until May 20, when I sent a followup email. I then booked a flight for May 28 (almost a full month behind schedule) to pick up the van. On May 24, the shop realized that the wrong fuel injectors had been installed by a different shop. It is unclear why this was not discovered earlier. The van had already been at Dave's Auto for over a month at this point. Dave's Auto then rushed to reinstall new fuel injectors in time for my flight. I left my dogs in the care of my landlady, who agreed to feed and let them out but nothing more. I planned to be back in Missoula on May 30 (a 2-day trip). When I arrived on May 28, I was told that a test drive had been done and that the van was finished. I started driving and got about 10 minutes away before a check engine light came on and the van went into "limp mode." I returned to the shop and was told that we'd need to replace the turbo sensor, but that the sensor wouldn't arrive until June 1 due to the holiday weekend. I understand this is not the shop's fault, but I never got a straight answer as to why this problem was not discovered earlier or what was done on original test drives. I tracked down a turbo sensor at another dealership and replaced it myself. The van still did not work. Miles (over email on a holiday weekend, kudos to him) suggested the EGR valve may need cleaning. I removed and cleaned the EGR valve. A mechanic friend suggested replacing the turbo resonator eliminator; I did that. At this point it was May 31 - I was supposed to be home on May 30. I was no closer to a solution than I had been on May 28. At this point it was clear that I would not be returning home to care for my dogs, so I scrambled to find dogsitters over a holiday weekend while I was 8 hours away from them. I live alone and don't have family in Montana; none of my friends are available to dogsit. I returned the van to the shop on June 1. They replaced the EGR valve, charging me over $700 for those repairs and taking another 2 days of me living in Salt Lake City without my dogs. That did not fix the problem, as the van continued to slip into "limp mode" after a mere 10 minutes of driving. On Wednesday June 2, Dave himself sent me out the door with the van, having replaced that EGR valve. I was told that it had been test driven and that I was good for the 8 hour drive home. Within 10 minutes of leaving the shop, the exact same problem re-triggered. I returned to the shop again and was told that the next step was to replace the turbo, at $2,000+. Remember; I brought the vehicle in originally for fuel injectors. Then it became a new engine. Then it became a turbo as well. The vehicle had not needed a new turbo and had never triggered limp mode in the 9+ months previous to these repairs. I do not have an explanation from the shop as to why this could be the case. If I had a job that required in-person work, at this point I suspect I would have been fired. I was in Salt Lake City for a full week longer than expected. I had to buy clothes and shampoo for myself and coordinate dogsitters from 8 hours away. I had to cancel work appointments due to not having my notes or gear with me, losing me time and money. I understand that engines are complicated and that they could not have foreseen all of these complications. I also understand that there's a pandemic going on and that shops are busy. My issue is that I was repeatedly given timelines that were inaccurate which upended my life completely and that I was sent home with a vehicle that was clearly not ready to drive. This job was NOT done right the first time. I still do not have an answer from Dave's Auto as to why I had no communication or updates between April 29 and May 20. It seems as though many of the problems we experienced between May 28 and June 4 were due to a rushed job on those 6 days. If the shop was too busy to help me or parts were taking too long, that should have been communicated to me. Ult

I should have checked Yelp first. Called March 6th to have an oil leak fixed on my vehicle…read more Earliest appointment was May 28th. I get there at 8 a.m. for the scheduled appointment time. Paid for the diagnostic test and oil dye.. I waited until 4:30 PM before calling to get an update on my vehicle. That is when I was informed they had not even run the diagnostic on it, and they have until Monday to do so. What is the point of making an appointment 3 months prior to bringing the vehicle in? Found a different shop who specializes in European vehicles and guess what... there wasn't a 3 months wait and worked on the vehicle the day of the appointment.

Very helpful testing my battery and alternator. Set my mind at ease to know my little battery just…read moredoesn't like the cold temperatures.

Absolutely fantastic experience at this Auto Zone. I went to the one in Centerville first because I…read morewas having battery issues but they were out of stock for the kind I needed so they sent me to Bountiful. I am so glad they did! Candise B. took awesome care of me. She was so nice and helpful. Installed it for me and even helped with other issues I was having. She really cared about taking care of my situation and was super friendly in the process. Loved this place!

I called about a specific part that I saw listed on car-part.com. The representative told me the…read moreprice and offered to call back once someone had pulled it from the vehicle. He called back earlier than expected and pickup was fast and easy. Thank you, sirs!

Used A Salvage yard (used parts) near N.Logan, Utah for electrical parts for our, new to us PT…read moreCruiser, Had great luck with them! So called them back for an O.E. Radio - they did not have nor could get. They gave me the phone no. to another place "South Bountiful Auto Parts", Had a nice conversation with them and let then know that one of their competitors sent me to them. They had the radio I needed for $35 plus some shipping. Anywhere else that I looked they were$180 plus. PT Cruisers were a popular car 2000-2010 (1.3 million sold) but hard to find odd "stuff" for now. Arrive in the time we agreed to and works as it is supposed to. So now I have two great places for hard to find Stuff. Thanks Again Paul @ South Bountiful Auto Parts.

I had a warranty issue from another store in cedar, the night manager and assistant day management…read morewas incredibly helpful in assisting me in the paperwork, ordering parts, and getting them to me asap to ensure I could finish my move. They were helpful, problem solving, kind and responsive to ensure I was able to accomplish all I needed to. I have always love NAPA stores, but as I move up here, this wi be the ONLY store I will be using for all my needs. Thank you again to the amazing staff.

5 million stars specially to the gentleman they called Jack I think he's the main boss. Not sure if…read morehe helped me out. He's cool calm and collected and came out and snapped my wipers on for me in about two seconds. We are lucky in this world to have hard-working people like him every day, going above and beyond without even blinking an eye.