I cannot vouch for the quality of work from this business, because Wayne left in a huff just three minutes prior to my arrival.
Long story short, we bought a walk-in tub and discovered a leak before our contractor installed it. The manufacturer told us to have it repaired and send them the bill for reimbursement. Based on various site reviews, we called Industrial Water Solutions.
On the day of the scheduled repair, my wife contacted me and said that she had just heard from Wayne that he was en route to our home, and that I needed to meet him there with $125 cash or check. (What business these days doesn't take plastic? And who still writes checks?) Anyway, I left my own work to do just that.
When I showed up at our home, our other contractors said "He just left! Not three minutes ago!" The contractors also said that he was quite curt toward them, and that he revealed to them that he had no idea the tub had not been installed. After a few minutes, they said he rudely said "I don't have time for this!" and then left.
First, he apparently doesn't know how to receive communication, because we sent him photos and detailed information about the repair. He knew this was part of a remodel. Secondly, his communication skills regarding the payment were also lacking. Why didn't he spell this out to begin with? He was at our home for less that five minutes and made no effort to contact us to ask where we were. And finally, we tried to call and we texted him not five minutes after his departure. As of this writing, it's been about eight hours and ... crickets.
It is rare that I leave a single star. In fact, the business has to reek of unprofessionalism for me to even consider it. Wayne definitely fits that bill. read more