I read a couple of reviews after our poor experience and I had a very similar experience. I went on Father's Day and we went for an early lunch/brunch.
When we got there, there was only one table sat and our party of 5 was quickly greeted and sat. We were not immediately ready to order so the waiter gave us a few minutes which turned into around ten minutes and several tables were sat by then. Needless to say our order took a very long time once our order was taken.
I, having never been there, decided to play it safe (or so I thought) by getting the $16 burger. I thought, who could mess up a burger? They can. It was not a good flavor at all and on top of that my fries were cold. When I mentioned the fries being cold, the waiter said he could get me some hot fries and tried to take my plate back. I didn't want him to take my burger back so I said he could just leave the fries and bring me back hot fries when they came out. He agreed and shortly after came back out with a bowl and asked if he could just remove my plate so he could take the fries off and make room for my new fries. Well, I didn't want him to take my burger so I took the fries off my plate and put them into the bowl. About 5 minutes later, my "new" fries came out and the were nice and hot. I only had to eat a couple before realizing they served me the same fries from before that they just dropped into the grease for a few minutes. I was pissed. I stacked my fries on top of my crappy burger and the waiter asked if I did not like the burger. I was honest and told him I did not. I also told him that I was pretty sure they had served me the same fries twice and he readily admitted that they had and that he tried to talk them out of it but they'd run out of fries (mind you,we were the second family there). No one else checked on us after the complaint and he continued to tell us that most people like the burger and that he was surprised, but here's your $80 bill. Happy Father's Day. That was just my own personal experience. My son's chicken was also undercooked on his chicken and waffles. My wife had a wedge salad with a side of chicken and her chicken was also undercooked. One of my sons had catfish that he said was pretty good and my other son had eggs Benedict that he also said was pretty decent. Overall it was not a great experience.
Outside of the food and service: I visited the restroom when we first got there and the restroom was very dirty. The garbage had obviously not been emptied from the day before as it was filled to the brim at 11am when they first opened. It had also not been cleaned.
On top of that, there were several flies buzzing around our table. I realize that not a whole lot can be done about that and I also realize that the (manager?) was trying to be helpful but it came across as a little incompetent when she brought us a fly swatter and said, I saw that there were some flies bothering you so I thought this might help" as she laid the swatting end of the swatter on the table and on top of my wife's phone. I mean, really?!
Needless to say, we won't be back. This was one of the worst restaurant experiences I've ever had. Disappointed is an understatement. read more