My car decided to stop working on the interstate. I had it towed to a mechanic who said he fixed it…read moreonly to have it do the exact same thing after not even ten minutes of driving. I then had it towed to another mechanic that I chose based on their excellent ratings. That mechanic ended up informing me that the problem with my car is covered by Ford and I needed to have it towed to the dealership. That leads us here - Shamaley Ford. Alissa was my service advisor and she was great - she even offered to keep in touch with me through text on her personal phone since she may not be by the business phone all the time. They got my car fixed, covered by a two-year/unlimited mile warranty, and I finally got to make the rest of my trip. The one thing I would say is for the people in the service department to maybe communicate better with one another. I had a guy call me a couple times saying/asking things that contradicted what I had already been told which made me nervous/stress about what was actually going on with my car - in an already stressful situation.

So my wife and I had been talking about replacing our 2018 Nissan Rogue Sport as it's a 2018 and…read morehad over 70k miles. I had been checking the Bronco Sports and some other vehicles but I read up on this one and liked it so we called the dealer late Thursday and went over Friday to check it out. Actually, we were looking at a used 2023 Bronco Sport with just a Lil over 2k miles that was nice but our salesman said I could get a new one with no miles for about the same price so we drove around the lot and settled on this one because of the color. Test drove it and signed on the dotted line. Our salesman, Irvinn Ceja, was knowledgeable, friendly, and a pleasure to deal with. I highly recommend him and the crew down at Shamaley Ford. I'm a satisfied customer.

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

My check engine light came on which is what brought me to the dealership this morning. Fortunately…read moremy truck is still under warranty so I won't have to pay anything to get the issue resolved. The staff has been very friendly and attentive. Leonard initially helped me and made sure I was taken care of in a timely manner. My vehicle will need to stay here for a few hours so I will be utilizing the free shuttle the dealership provides to take me home. So far this has been a good experience. The waiting area is very nice with a tv, reading material and free coffee available while you wait. I've heard good and bad things about this dealership but so far my experience with them has been great from the day I bought the vehicle 2 years ago up until now. I would recommend checking them out if you're looking to purchase a vehicle or need some services done.

A Frustrating Witness to Broken Promises, Questionable Excuses, and Zero Customer Care…read more I went with a friend to Dick Poe Dodge, and watching how they treated a "loyal customer" was completely eye-opening--and not in a good way. My friend brought in their 2019 Dodge Challenger--a vehicle in pristine condition with only 22,000 miles--for a routine oil change, an emissions test, and to check an AC issue that started right after the battery died. The car initially failed emissions (resolved after driving it 50 miles), but when my friend asked if the AC was good to go, the service advisor assured us everything was fine. We barely made it off the lot before realizing the AC was blowing hot air. When my friend called back, the advisor admitted "that was weird" and told us to bring it back. On the second visit, they claimed the AC evaporator was leaking. However, the advisor provided zero documentation or diagnostic paperwork to prove it--we were expected to just take his word for it. When I asked how an evaporator fails on a pristine 22k-mile car, his excuse was simply that the car "wasn't driven enough." To top it off, my friend was initially quoted $3,000, with promises that they would seek assistance to get the price down or practically eliminate it. The absolute best Dodge offered was $1,800. Meanwhile, dealership staff made multiple attempts to buy the car off my friend instead of genuinely helping fix the issue. It's easy for a dealership to call someone a "loyal customer," but throwing that loyalty out the window--and offering paperless diagnoses and absurd excuses--says a lot. Being there to witness this made it clear how little customer loyalty actually means to them.

As the byline states: "At CarMax, we'll buy your car even if you don't buy ours". That's what I…read morecame here to do. And I'll let you all know right now....it is a grueling, drawn out process. My main complaint is that the expediency (not to mention the attention span) of the employees here are much to be desired. It took nearly 4 hours to sell my truck, which felt like 8 hours, but should have taken maybe 2 hours. Biggest reason for this: after the guy sat down and went over the specs, driving history and condition of my truck, he "forgot" to call me back for the final appraisal. He said he lost my number, which makes no sense seeing as how they enter it into a computer. But I digress. So anyway, there I sat like the impatient goober that I am in the lobby for what felt like an eternity. If I hadn't gotten up to bug the clerks again, I'd have probably sat there till closing time. I dispatch this caveat to you all to say: should you sell a car here, be sure to stay on top of them if it's been longer than an hour or so. It only takes 30 minutes max for them to conduct the inspection of the vehicle. The longest part was everything else; getting seen, running the appraisal and finally...cutting the check. True, they give you the money on the spot....after you've signed away what feels like your life via the 8 pages of contractual blah-blah-blah. Be sure to do your KBB research prior to coming here so you have at least some idea of how much payment to expect. 9 times out of 10, they WILL undercut the Blue Book price by at least a few hundred dollars. That said, CarMax is alright. They certainly beat out their competitors at webuycars.com. The latter claimed they could only offer up to $1000 for my truck. Obviously, I turned them down for a slightly better offer from CarMax. At least they were a lot closer to the KBB range. It was still low, but I felt I needed to accept what I could get at that point. Especially after already sacrificing 4+ hours of my life I'll never get back. A lot of you are probably wondering why I didn't just sell my truck privately. I'm gonna be honest with you: I didn't feel like dealing with the hassle. Too many risks for potentially getting ripped off, doxed, or a return from some angry buyer claiming the vehicle was worse off than it actually was. In short, I just wanted it done right and quickly. In the end, this is the place to go if you want to sell your old vehicle quickly and not get completely ripped off. Don't expect to make a fortune or anything, but....expect a somewhat decent price for not having to sell it privately. One day, I may return to one of these to buy my son an affordable car when the time comes. For now, I'm giving CarMax 3 lonely customers waiting a millennia in the lobby out of 5.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

My hubby and I just purchased a brand new f sport here yesterday. The car was mainly for my hubby…read morebut please note that I will be joyriding occasionally since this car is really awesome! Scott has awesome customer service, he had the car ready for us in the show room with a cute bow on it! He took the time to help us set up our seat settings and explained everything that we needed to know about the car. I know Lexus has better customer service than any other brand, but Scott definitely sealed the deal for us. This car was special ordered for my hubby from Arizona because he wanted certain features, and they made it happen (really fast, I might add). We previously owned an older Lexus and this new one had so many new features that Scott was willing to show us. He was also so nice to our kids that we brought with us, got to know all of us by name, and didn't get annoyed when my 5 year old was spinning around in a chair super close to one of the showroom cars (yikes). I am so surprised that the tags were already on the car, and all of the paperwork was ready when we got there. For my next car I am really swaying towards a Lexus solely based on the customer service (and I am an Audi driver). I really appreciate the fact that this transaction did not take all day, they offered incentives ($4500), and treated my WHOLE family with respect. Side note: there is a lady in one of the corner offices with fruit snacks for the kids!

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

First, let me say we are Honda fans. In 2014, we were in an awful crash and walked away without a…read morescratch. I believe a lot of that had to do with the build of the car, so we try to always stick with Hondas. My husband has a 2016 HRV and while we driving down Montana, the parking brake light and check engine light came on and started blinking red. We noticed his wallet had fallen on the parking brake button but it wouldn't release. With it being brake related, we went to the first Honda dealership we found. We pulled up to the service department and a gentleman told us he'd be right with us. I doubted it, as it looked like there were eight cars in front of us. About two minutes later, a man introduced himself as Bobby and asked us what he could do to help. We explained the issue and Bobby explained to us that it probably needed a hard reset and if it was more than that, it would need to be a couple day venture. He told us to give him a couple of hours and he'd let us know. I was dreading hundreds of dollars, because we all know it's always something bigger. About an hour and half goes by. He let my husband know it was a recall issue and we were all set! He was so friendly and we'll definitely be back. While waiting, we shopped the show room. I was declaring as we drove up saying we weren't buying a new car. The 2023 HRVs look so nice. Mr. Chris approached us and asked if we were shopping. I told him not at the moment. He offered us some information but at no time was pushy. I will absolutely go see him when it is time to purchase. Overall, it was an unplanned visit but thankfully, pleasant.

New location is a mess and was provided horrible service. I took my vehicle for a single tire…read morereplacement--At first they informed me it would take around 1-2 hours to complete. I found that odd considering there was only 3 cars in front of me that they were already working on. 3 hours later and I still didn't hear anything from them. I had to go back and ask what the status was, all for Jacob to tell me that it was repairable and would take another 30 minutes for completion. I leave again and receive a call from Jacob to be informed that the tire is NOT repairable and would have to buy a new one, which is what I had originally thought to begin and let him know when I first dropped it off. Almost 4 hours later and it was completed, ALL for 1 tire replacement?! RIDICULOUS and horrible service all around. I tried multiple times to give them a call to check on the status and service dept never answers -- Goes straight to voicemail... The least they could've done was informed me that it would be a bit longer than expected. All I got was excuses from Jacob talking about "the equipment is new so it's taking them some time for the machines to work and have it dried out". At least be honest and give me real-time expectations. Additionally, as I was waiting for my car in the parking lot, the mechanics are just standing around talking, laughing, clowning around. While I understand vehicle maintenance may take time, that was unacceptable for a single tire replacement! Horrible service and I would not recommend to friends or family. The only reason I go there is because that is where I originally bought the vehicle (2024) when at that time, service was great.

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Martha was excellent: knowledgeable, kind and professional. Love seeing knowledgeable women in the…read moreservice area of dealerships.

So a week after my tail light fiasco, my front tweeter had blown out and had to go again to get…read morethat fixed. I went in so they can inspect the car and then order the part. I had my wife and newborn with me and we decided to wait in the parts department because of the noise from the TV in the waiting area. I had simply asked the technician if he could just make sure the rear camera was working correctly, he stated it was and I simply made a comment about my recent PRK eye surgery that may be throwing my vision off wack. Well they confirmed my speaker was blown (on my brand new Kia two weeks old that was brought to me without the dealership allowing me to inspect it) he goes to the back to order the part with the parts department. Well this technician name Scott Smith proceeded talking with the parts manager calling me a liar stating that I was crazy for saying the camera was out of wack. My wife heard everything before I got there while they proceeded to make fun of me. It was probably a good thing I didn't hear everything. So integrity Kia employees please realize that the walls are thin and you should have your unprofessional conversations either never or somewhere the customers cannot hear you.

I suppose it's time to write a review about Fox Toyota (FYI - this will be also for Fox Lexus as…read morethey are co-located), especially after having several vehicles from here. Background: While living in Japan for about 7 years, I was really introduced to the Japanese car market. Of course worldwide you can find a Toyota or Honda etc., but you also have so many other options, and each option gets somewhat diluted. In Japan though, as one would imagine, it is 97% Japanese ONLY branded cars. Fast-forward: I'd come to the conclusion that Toyota (and it's subsidiary Lexus), are THE superior Japanese brand vehicles, and personally, the only ones I'll ever want. In Japan I owned a Toyota Windom (which is a Japanese version of a Lexus GS series), and I owned a Toyota Altezza TRD (the Japanese version of a Lexus IS F-Sport mixed with a Lexus RC). Ok, so from Fox Toyota (Lexus) specifically, I've had a Lexus NX200t F-Sport, Lexus IS300, Toyota 4-Runner SR5, Infiniti QX80 (used), and a brand new 2021 (and this version not ever released until 2021), Toyota Highlander XSE, and lastly a 2022 Toyota Camry XSE. The Highlander's have been around awhile, but the XSE version made its first appearance in 2021. And y'all, it is NICE. I do miss my 4-Runner, but admit the 21 XSE is absolutely checking every block I have available to check. Likewise, the Lexus NX200t F-Sport was spot on as well. That was also bought brand new back in 2017, so I'm sure the newer versions (NX300), are even better. Ooooooo, that red leather Lexus interior though. The facilities are top notch. I don't know if it's a Fox Family thing (they have an Acura dealer as well that opened its doors this year), but the Toyota and Lexus facilities here are very modern, very clean, and very well appointed. Everything about being in the buildings is "nice". I'm always comfortable while being here. The staff is great. I've never had an unpleasant experience, EXCEPT with one guy. Also, take note that above I dropped that random Infiniti QX80 - yea that doesn't fit the mold lol. I had it a total of 3 Months and brought it back. The guy that sold it to me, not dealing with him again. Now it's important to note that I was not mistreated, not at all. But they guy is just bad at his job. Either that, or he has malicious intents and purposely does things wrong, that end up hurting the customer. So he's secretly shady, or he's an idiot - who knows. But they can't all be winners. However, I'm neither shady nor an idiot, so I came back and was linked up with a proper salesman and while I got burned BAD in the Infinti - the silver lining is I was able to get into the '21 Highlander XSE. So it all worked out. And again, never been treated poorly, but some salespersons are just better (or worse), than others. Overall, Fox Family (Toyota and Lexus), got me sorted out. Check out the last few photos of this review: the maintenance / service waiting area is great! So there's a singular maintenance and service area for both your Toyota and Lexus. They have a huge main lobby with comfortable seating, staff present to assist you, and TVs to entertain. There's also a kids zone play area for the young ones. In that main lobby, there's a pretty neat little café. Hot and cold drinks, snacks, little food etc. Very nice touch actually. I'm impressed. Around the corner there's bar like seating. You can eat/drink over here, set up a laptop and do some work, or just hangout away from the main lobby. Tons of outlets, good lighting, clean and modern furniture, and portraits of Foxes. At the end, comfy leather furniture near a nice and modern fireplace. I like it. Lastly, they also have a Parts Department, which is not just parts (or the ordering of), but also a zone that hosts a bunch of really professional, good quality, name brand Toyota and Lexus merchandise. YETI, Adidas, Nike, Callaway Golf and much more. The stuff is really nice - while waiting I actually bought a nice Toyota TRD polo for work lol. Despite having the small TRD logo, it is genuinely a nice enough shirt to tuck in and wear to work, so I grabbed one. Also, really like the hat selection. Maybe I'll be be back for one? I'm going to continue buying Toyota's and Lexus from Fox. I've always (99%) been treated well. I enjoy their facilities. And I truly believe in the quality of Toyota and Lexus as a brand. And that's one of the main points here (though I did ramble a bit), despite what you may or may not think of the folks you encounter at Fox - they have nothing to do with the quality and expert craftsmanship that is Toyota and Lexus, and after all, you're buying the car, not the staff member. And if there are concerns about the service department? So what - go to Firestone then lol. That's what I do!

Estimate was $200 dls more at time of picking up my car - $35 charge for requesting their service -…read moreso ridiculous! I will never come back, very deceitful. Prices are ridiculous. Don't visit this dealer, find trustworthy mechanic instead.