Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

they don't answer and when they do they have you on hold for past 30 mins. wild dealershipread more

I bought a Tacoma here yesterday. I gotta say, I'm impressed. I've bought vehicles from other…read moredealerships before but never at this one. My sales guy Alfredo has to be the most professional and attentive car salesman I've ever met. Props, Alfredo; I'll be coming back to you for my next car 10/10

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

I'm giving Casa Kia 2 stars rather than 1 because I previously used their Service Department and…read morehad a good experience. They were responsive, and I had no issues when I brought my vehicle in a few months ago. My recent experience trying to reach someone regarding a lease buyout, however, was completely different. I spent over an hour repeatedly attempting to reach the dealership from my regular phone number, which has an out-of-state area code. My calls went unanswered--not only by Finance, but even when calling the main dealership line. After numerous attempts, I decided to block my caller ID and try again. That was the only time I was able to get through, and the receptionist answered. I asked to speak with the General Manager and was told he was in a meeting. She then transferred me to Finance, where once again, no one answered. I was simply trying to purchase my existing Kia at the end of my lease. I already had financing approved and was ready to move forward, so this should have been a relatively straightforward transaction. I ultimately contacted another Kia dealership. They answered immediately, understood what I needed, and scheduled an appointment for me the same day. I can't say whether the issue was related to my out-of-state phone number or something else, but spending over an hour trying to reach a dealership--and only getting an answer after blocking my caller ID--is incredibly frustrating. My experience with Casa Kia's Service Department has been positive, but the lack of responsiveness from the sales/finance side ultimately cost the dealership my business.

I would give these people zero starts if possible. For starters, their vehicle diagnostics papers…read moreconsist of fake readings. I have been taking my car in several times in a month because of a recall. My initial report says my tires are in great condition, 20 days later the condition of my tires are in need of replacement and am quoted 1,453 for 4 mounted and balanced tires. Costco has better brand tires and quoted me for the same 4 count at 836.00. I ended up purchasing one new tire from casa kia because one of tires had issues holding its Psi. They had the car for almost 8 hours, and when I arrived home my tire had a psi of 22. These people are scammers, and if you call them to try and resolve the issue, their service manager has zero customer service and will scoff and try speaking over you after having asked what went wrong. Can't trust their work anymore. The worst type of ppl. They probably also screw up oil changes, their car washing and vacuum is alright. 0 out of 5 stars.

They have such a great staff working. They made it easy for us to buy a car. We love our new Toyota…read moreHighlander!

Just ask for Javier and he will make your car buying experience super easy. He walked me through…read morethe entire car shopping experience.

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I brought my Mom here for her scheduled appointment at 11:30am. We had to wait for 30 mins until…read moresomeone would take her car to do a complete service on it. They told us it would take 2 hours at the most. We went to have lunch and tried calling them to make sure the car was ready at 2:30. No one answered the phone and we tried several times. We decided to drive back to the dealership figuring the car was ready. When we arrived the told us that the car battery needs to be replaced. They never bothered to call to tell us. Here we are waiting again while they replace the battery, which they said would take another 45 mins. It's now been over 4 hours. My Mom has had 3 Lexuses in the past and has never had such terrible service. We are completely disgusted with the service here. If I could give this place no stars, I would.

My military people please be cautious!!!…read more The people here like Jarece and Adam are good people that tried to help but it's the people they work for that approves and denies claims that I have a problem with, Bought a 2020 BMW 330i( 8000 Gateway Blvd E, El Paso, TX 79938) enterprise car sale under the impression that they sell well maintained and thoroughly inspected vehicles that would not require maintenance for atleast 6-12 months, but within the first 3 weeks front brakes were squeaking to which I found out the brakes were on the border of being unsafe and the front shocks and struts are leaking, if I wanted this type of vehicle with these problems then I would have shopped at a regular car dealership, enterprise presents itself has a family friendly company but when I brought up this claim it was denied because there are "discrepancies", my resolution is enterprise paying for the cost of the repairs so I can actually have a "ASE certified vehicle" like they claim

From the owner: Enterprise Car Sales in El Paso makes buying your next used car easy. Search our inventory of cars,…read moretrucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.