Unfortunately, ALL car dealerships are awful... and El Paso Honda is no exception. Whether it's sales, financing, or service... don't be fooled by their pleasant demeanor. The personnel lie, deceive, and cheat customers on a daily basis, so they're quite good at it. Trust nothing, verify everything. Double-check all figures and math. Don't rely on verbal agreements. If something doesn't seem right, it's probably not. When buying a vehicle, it's always a good plan to retain an experienced assistant to advise and help broker a deal. Car dealerships have a bad reputation for a reason, but if you know what to expect you can minimize issues. read more

New location is a mess and was provided horrible service. I took my vehicle for a single tire replacement--At first they informed me it would take around 1-2 hours to complete. I found that odd considering there was only 3 cars in front of me that they were already working on. 3 hours later and I still didn't hear anything from them. I had to go back and ask what the status was, all for Jacob to tell me that it was repairable and would take another 30 minutes for completion. I leave again and receive a call from Jacob to be informed that the tire is NOT repairable and would have to buy a new one, which is what I had originally thought to begin and let him know when I first dropped it off. Almost 4 hours later and it was completed, ALL for 1 tire replacement?! RIDICULOUS and horrible service all around. I tried multiple times to give them a call to check on the status and service dept never answers -- Goes straight to voicemail... The least they could've done was informed me that it would be a bit longer than expected. All I got was excuses from Jacob talking about "the equipment is new so it's taking them some time for the machines to work and have it dried out". At least be honest and give me real-time expectations. Additionally, as I was waiting for my car in the parking lot, the mechanics are just standing around talking, laughing, clowning around. While I understand vehicle maintenance may take time, that was unacceptable for a single tire replacement! Horrible service and I would not recommend to friends or family. The only reason I go there is because that is where I originally bought the vehicle (2024) when at that time, service was great. read more

I have rarely had issues at EP Honda, unlike Rudolph Honda. That dealership is a nightmare! Something always goes wrong, either trying to buy a car or Service Dept. I rather drive across town to EP Honda than drive down the street to Rudolph. read more

Placed work order for headlight and daytime driving lights out on the driver side, and battery indicator dash light on, got a call saying it was done. While picking the car up I noticed the passenger daytime light was white in color, it should have been orange like the one on the driver side, 2015 Hondas have orange daytime driving lights. I called and talked to the manager and she didn't know what I was talking about, really? They did not troubleshoot the battery indicator light either. I went ahead and fixed the car myself. Last time I take any of my Hondas to that place. read more

I have taken my Honda Civic back three times due to a factory defect in the AC. Then today I was told they me that I needed to drive my car for two weeks after they put some dye in it and than take it back in 2 weeks. Really who want to drive a car that long without an AC. This a call that I need to file a complain with the corporation. They couldn't find where the leak was coming from? read more

I leased a 2024 Honda Prelude Electric from Millennium Honda in Hempstead (286 Franklin Ave), and it has been a complete nightmare. My car has been in and out of the shop repeatedly, with no courtesy calls and no updates. When you call the dealership, the phones go straight to voicemail. There are no managers available, and no help from corporate or headquarters. Despite ongoing issues with the vehicle, they refuse to provide a rental car or any real assistance. They are quick to take payments and make promises, but the service after the lease is signed is terrible. This has been the worst car service experience I've ever had. I strongly recommend staying away from this dealership and being very cautious about leasing or purchasing a vehicle here.Please BE AWARE!!!!! I'm stuck for 3 years with this lease and a useless brand new car!!! upsetting!! we work so hard and this is the service you get! read more

Speed, honesty, customer service, literally every and anything. Would give 0 stars if i could, slowest service ever, nobody cares, next time will drive to a different honda even if its in a different city, and it will be faster than this joke of an establishment. Truly unacceptable and driving away customers read more

This review is for the service department. Find another location if you can, or go elsewhere! I made an appointment in advance for a Thursday for some recall service that needed to get done. Making the appointment was light and easy and we were assured things would get taken care of. We dropped off the vehicle and were called a couple of hours later to inform is that we needed to pick up our vehicle and bring it back Monday because parts would have to be ordered in order to service it. Uhhh...they couldn't have figured that out earlier in the week after we called and set the appointment up and they looked up the recall?! Annoying! We made arrangements and my husband took off of work and everything to drop it off. We were prepared to leave it for 1-2 days as stated on the phone by Bobby - the technician assigned to us. Nonetheless we said fine. We decided to leave the vehicle there over the weekend so it would already be there Monday morning when the parts arrived and they could start working immediately. I kept calling on Monday for a status update and everyone kept giving me the run around and connecting me to Bobby's line (the service tech who was supposed to help us). We left voice messages. My husband called too. And NOTHING. Finally we decided to just go up there and pick up our vehicle because they're not doing anything but wasting our time and making things more inconvenient. We're not coming back here and I can't recommend that anyone else come either. So sad. And now I'm not able to drive my Honda because we don't want something to go wrong with me and my kids in it. Ridiculous. Safety and customer service issue big time. read more

10 out of 10 do not recommend do not both wasting your money on used or new car they don't inspect their used vehicles at all they just clear codes and send you on your way had bought a 2017 Volkswagen with 60k miles and had an engine light every other month always gave me the run around and still making me pay out of pocket when having full warranty do not trust Alec as your salesmen!!! service advisor Paul and service manager always gave me the run around about what was going on with my car and the used car manager can care less about what's going on with his cars on the lot, non the less do not trust this location they will make you over pay for parts and labor when they get discounted prices at autozone take your vehicle to a trusted mechanic!!!!! read more

Terrible customer service when calling the sales team. The person who answered the phone over talked, interrupted, and could not provide answers to basic questions . Work on the customer service read more

We had some really bad customer service on the west side so we decided to try the Honda on the east side. So glad we came here! Not only were they fast, but they were courteous and cost-effective. Great price and great customer service all around! Kudos to the general manager here, he is really doing a great job with his employees. Thank you for servicing our HRV recently. read more

Luis, the Auto Body manager was patient with our frustration in the repair of the damage to our 2022 CRV. He explained in great detail and addressed our concerns in detail. In this day and age, empathy where someone walks in your shoes is rare. Luis walked in our shoes and calmed the storm. We had a good outcome read more

First, let me say we are Honda fans. In 2014, we were in an awful crash and walked away without a scratch. I believe a lot of that had to do with the build of the car, so we try to always stick with Hondas. My husband has a 2016 HRV and while we driving down Montana, the parking brake light and check engine light came on and started blinking red. We noticed his wallet had fallen on the parking brake button but it wouldn't release. With it being brake related, we went to the first Honda dealership we found. We pulled up to the service department and a gentleman told us he'd be right with us. I doubted it, as it looked like there were eight cars in front of us. About two minutes later, a man introduced himself as Bobby and asked us what he could do to help. We explained the issue and Bobby explained to us that it probably needed a hard reset and if it was more than that, it would need to be a couple day venture. He told us to give him a couple of hours and he'd let us know. I was dreading hundreds of dollars, because we all know it's always something bigger. About an hour and half goes by. He let my husband know it was a recall issue and we were all set! He was so friendly and we'll definitely be back. While waiting, we shopped the show room. I was declaring as we drove up saying we weren't buying a new car. The 2023 HRVs look so nice. Mr. Chris approached us and asked if we were shopping. I told him not at the moment. He offered us some information but at no time was pushy. I will absolutely go see him when it is time to purchase. Overall, it was an unplanned visit but thankfully, pleasant. read more

El Paso Honda - Business card - Auto Repair Near Me - El Paso, Texas

For a mere oil change... I've scheduled oil changes for my minivan and my CRV. And yet, despite being scheduled, it takes over two hours. Once, I was told, "sir, the time you scheduled is the time for you drop off the vehicle, not for us to do the oil change." So, I left after two hours and it wasn't even pulled in to the garage yet. Rescheduled, and assured it would be prompt, it took 2.5 hours. Called this morning to schedule my new purchased CRV. "Oh sir, you don't need an appointment, we'll get you in the express lane." When I dropped off, I was again told 2 hours. And asked, "who told you express lane? I'm sorry, that's not possible." The inconsistency of this place is terrible. And I don't plan on driving an hour to another dealership. Frustrating beyond belief. read more

So for one the main receptionist Anna is rude. You ask her to transfer you and she does not say anything, just transfers. Pretty bad customer service. I regret getting a Honda just so I don't have to deal with these people anymore. Pretty sad!!! I saw on one of the reviews to take the car to Rudolph, hopefully better. read more

Take your car to Rudolph Honda El Paso Honda has an awful service department. Wasted my time with poor communication. I had a simple ECT checking engine code. They failed to fix it twice. Seems like all they do is reset lights and see if it comes back. Light came back both times a day after the car was returned. Two whole days wasted. No real diagnosis, lazy work. I took my car to Rudolph Honda, great service with excellent communication. Fixed my car the first time. I'm glad the issue is solved and can drive my car with no more worries. They are worth the drive, please don't waste your time with poor service at El Paso Honda. Rudolph Honda treats their customers with care. El Paso Honda only cares about taking your money. read more

Worse customer service I ever experienced from a dealership. Every time I come here, I experience the same poor service. The service reps need to be trained on communicating with customers throughout the servicing process. A customer should not have call repeatedly call the service department to check on the status of their vehicle. And it would help if the service department answer the phones. My service rep called and left a message that my vehicle was ready and he was going to lunch for a hour (3:01pm). I arrived at the dealership at 4:05pm and Paul (service rep) was not around and no other service rep was willing to help out. Paul showed up around 5:05pm stating he was in a accident. I guess he did not have to call in and tell someone he was going to be delayed. And I do not know why they have a online request for services when you show up at the dealer, they do not know that you have a scheduled appointment and reason for appointment. Checkin is done with pen and paper. read more

I have a 2023 Civic Type R, and went to the service department to replace an unrepairable flat tire. The tire was replaced, but my rim was damaged in the process by El Paso Honda. I was not told of the damages until I later found them myself, and that was very unprofessional of this dealership. The rim is not simply scratched, it has several gashes. They offered to get it painted, but can only be done early Mondays. So now I have been driving around with a scratched rim for weeks because I work Mondays. I am very disappointed in the way this is being handled. read more

El Paso Honda - 2023 Honda Civic Type R - Auto Repair Near Me - El Paso, Texas

Ralph Stich at El Paso Honda provided great customer service and went above and beyond what I expected, I needed to down size from my GMC Yukon and I didn't know exactly what I wanted. Ralph was patient and showed me every car that I was interested in. I ended up buying an accord and could not be happier! It gives us great gas mileage, way better than my Yukon. Thank you Ralph! read more

Called this dealership to get info on a lease buyout. I was connected to Danny Martinez and had a great talk. He didn't know the answers to a couple of questions but called me back within a few minutes with all the answers. Made an appointment for my wife and I to come in and purchase the vehicle. Everything went as smooth as silk and Danny really took care of everything. I couldn't have asked for a better salesman- he was outstanding. In the future when I need another new vehicle El Paso Honda has earned my business for life. Thank you for everything. read more

A few months ago my 2006 Honda ridgelines AC went out so I took it where I purchased the vehicle. Dealer puts in what ever parts to get it going and give me 12 months warranty. Well the AC goes out again so I take it Back to EL Paso Honda. Come to find out it's the part they put on that gave out again so now they have to replace it under their warranty but here comes the kick in the ass. I have to pay the labor cost which I was quoted to be $600+. What a ripoff, it was their second grade parts they put on to begin with and now I have to be without a car because of this. Don't have your car serviced here. Do your research first. Get quotes first Got a call from dealer today 2 days later, kept giving me the run around cause the service guy that took my car had called in sick. I went ahead and took my vehicle to a mom and pop shop and had them put an OEM part. I will no longer deal with this dealership and I recommend you go somewhere else to purchase and service your vehicle. read more

Excellent salesmen! very helpful and professional up until we got to the cashier and we were trying to make a deposit for our new car purchase. As we approached she took a while and then proceeded to walk off as if we were invisible. When noticed the girls in the back cubicles got up and attended our needs and were very polite and apologetic. When asked for her name we were told her name was Ana. read more

We had just PCS to El Paso and needed a car asap. Alonso Santos was such a great help and was willing to work with us to get the best deal on the the 2023 CRV EX-L that we wanted. Highly recommend talking to him if you want a good deal! Couldn't be happier. Huge thanks to El Paso Honda for looking out for active duty people. read more

ASK FOR ALDO ESPARZA!!! Going to El Paso Honda was the best experience I had in the whole El Paso and las cruces region!! (I truly mean that I had already spent over a month at different dealerships and they didn't compare to the service I got at El Paso Honda with Aldo) They cared about my needs! Aldo Esparza went above and beyond to make me feel comfortable and confident with my purchase! Aldo was so patient answered every question including the 20 thousand my mom had to add! Even after the purchase Aldo has been kind and helpful!! Aldo also made the impossible deal possible! Aldo got me out of a lease i and in to my 2020 Honda Sport He deserves a raise! If he just got one give this man another he deserves it!!! Thank you so much Aldo God bless you Aldo and I'll keep sending people your way when they need a new car cause I know you'll take care of them read more

El Paso Honda - 2020 Honda Civic Coupe Sport - Auto Repair Near Me - El Paso, Texas

Excellent service, repaired hood, staff is friendly and professional, job well done, completely satisfied

Came here today to get a patch on my rear tire. Was told the it would be awhile. It's understandable. But to wait over two hours, I mean come on. Only after I got up and asked about my vehicle was there some type of rush. When I walked out to see what they were doing they looked under the hood. I just needed a patch and maybe some reassurance that the vehicle was being looked at. Definitely a lack of customer service. Won't be coming back anytime soon. I was patient, I didn't yell. I won't be going back though. read more

Made an appointment to get my AC fixed (under recall) and immediately said that they will only be doing a visual inspection (which is wrong I called a different dealer to confirm this) and any other diagnostic would be charged and told them I had an extended warranty on the car and they said I'd have to get my contract number and a phone number to the dealership that I got the warranty through. Which shouldn't it be under the vin? Then proceeded to tell me that they wouldn't be able to look at my car until 3 days after, we'll what was the point of making an appointment if you can't see my car days after you told me to come in? Just seemed that they wanted money and not actually wanting to fix the issue. Find another Honda dealer! read more

I want to thank the entire EL PASO Honda Car Service team I drive every year to Mexico to visit family and because I extensively use my car down there, once I hit the road back home I need an oil change urgently! When Mr David found out about my trip west, himself and the entire team did the unthinkable! Instead of a 3 hour wait, they humbly put my spot first in line. They helped me get back on the road asap and I'm grateful for that! Thank you This is not the first time they helped me. Last year, Mr Fernando diligently helped me get my car fixed due to a recall. It was gonna take 2 days to repair because of wait time, but instead decided it was best to get it fixed asap because he knew I was not from El Paso read more

I do not have experience with purchasing a vehicle at this location. However, I have had experience with the Service department. I was driving my son back to Dallas for school and to attend my aunt's funeral in my son's Honda cross tour. Bad luck struck us when we stayed over in El Paso and the car wasn't working properly. We googled El Paso Honda and barely rolled in. Oscar Robles is the the service member who greeted us and scheduled us to get the car looked at. After hearing our situation, he went above and beyond duty to notify his manager and the staff to try to get our car looked at. As a team, Oscar was able to organize the diagnosis and to get the car fixed by 2:00pm! I cannot tell you how grateful I was to make it back on the road to make sure I could attend a funeral and to get my son back to school on time. I cannot speak well enough of the way my situation was handled! I am so grateful to Oscar for making sure he followed through with fixing our problem. Thank you! read more

To Javier and Jacob: We cannot thank you enough for everything you did to help us get into our new cars! You listened to our needs, heard what we were saying, and best of all made it happen - under our budget! If I could give you a million stars for your work, I truly would! Buying a car is a stressful and confusing process and we walked out of there feeling well-informed and happy with our decision. Even though the process took a few hours, we never felt like a number to you two. You always checked in, gave us updates, and most important of all - you were both so honest with the information! This was our second time working with Javier and our first time with Jacob. I can honestly say that we are NEVER going to another dealership because of these two guys! Thank you for all your help and hard work! You two are truly a dream team! read more

didnt feel welcome and the salesperson u could tell he right away didnt try to do anything for us .. definitely won't be going back or referring anybody ever to this place .. just a bunch kids walking around doing nothing read more

I called on Thursday October 7th to make an appointment for Saturday October 9th. I kept getting transferred and they would tell me "I don't make appointments, let me transfer you to someone who does" only to start the process all over again. After about 30 minutes of this I luckily spoke to David who made an appointment for me. He told me they open at 7am on Saturday but the line starts at 6:45. He recommended I get there before 6:45, I said ok. I got to the dealership at 6:30, there was one car in front of me. 10 minutes later there were about 7 cars in line behind me. At 7:00 a car cut in front of me and everyone who was in line behind me. They opened at 7:03 and the lady drove her car in. They helped her. When the guy came to get my information I informed him that the lady cut me and all the cars behind me. I said it wasn't here since I was waiting here at 6:30 and she got here at 7:00. The guy said he would tell someone because he only does oil changes. I don't think he told anyone because they continued to work on her car. Not one employee told her anything or stopped working on her car, yet she cut me and a dozen cars. This dealership doesn't care and is unfair. Take your vehicle anywhere else but here. read more

If I could give a lower star I would! I would not recommend going to this business. I bought my car from a Honda dealer in Arizona same Honda dealer I've dealing with for 7 years... took my car to get its first oil change. 4 daggone hours. So at hour 3 I asked what the time line was they another 45 minutes to an hour. A manager was supposed to speak to me, never happened. They couldn't really explain why it was taking so long. Then when they finally started on the car they couldn't unlocked my tires.. I will not be back. I'd rather travel farther to a different Honda dealer.. and now my tire pressure light is on!!! Dissatisfied is understatement read more

Be ready to wait. Any service seems to take hours. I recently ordered a replacement windshield wiper arm for a 2021 CRV and was told it should take about a week. I went in ten days later and the part had been there a while. When I asked why I wasn't notified when it arrived, I was told they don't call customers because they get to many parts. How is that not just bad customer service? For the prices they charge they should provide excellent service, they don't read more

They roll out the red carpet when you walk in and buy a car, however their customer service is THE WORST ONCE YOU RETURN FOR HELP! George Makhoul is the general sales manager, and he joked and laughed when I told him that we were rear-ended. He did not bother to ask if my child, husband, and I were okay! It took error after error from the body shop to send my photos to the insurance agent. Sally is the sales manager from the body shop, and she is always unavailable. I can go on with endless details, however it is just disheartening. George promised to return my call, but he NEVER did. I am so sorry I ever purchased my vehicle there. Louie Schepp did an outstanding job as our salesman, however he has since resigned. UPDATE: Traded in the HONDA, and bought a new 2017 Jeep Wrangler from Dick Poe on Montana Avenue. Very happy with my Jeep. I do not regret it one bit. I will never ever buy a HONDA again! read more

I like this place. The work was clean and accurate. It took a bit to get parts, but my car is 20 years old. El Paso Honda keeps it running. Thanks Anthony. read more

Such a low class sketchy dealer. I went in to buy a Prius and I found one I liked at a price I liked. However, this dealership added on over 4,000 at the end for extended warranty and all the bells and whistles. Way more than any other place I've ever seen, that was over 25% the price of the car!! Now that it is paid off I've been working for Months to get my extended warranty refunded and they avoid me like the plague. Come buy a car here if you like getting ripped off and then having your calls dogged!! I would never like to do business here again. read more

Mr. John Hummels, provided us with a great service. No beating around the bush, straight forward and, most importantly, respectful and patient. I fully recommend this dealership, even though they don't have a huge inventory as other nearby dealers, they provide you with a more personal and honest service. If you are on the market for a car contact Mr. Hummels. read more

El Paso Honda - Auto Repair Near Me - El Paso, Texas

DON'T EVER PURCHASE EL PASO HONDA'S EXTENDED WARRANTY!!! The dealer Nor the MasterTech Vehicle Vehicle Protection Program will make the claim valid. I had an issue with the condenser on my 2020 VW Tiguan. The Technician told me that MasterTechVPP will not cover claim because the condenser was damaged by a bird and not by mechanical failure. The Financed Manager just bluntly said that even though I had purchased the warranty for situation like this, there was nothing they can do to remedy the situation. He said not to cancel warranty just in case if I needed it on the future. My response was " Why would I keep a warranty that will make it impossible to make a claim? Of course El Paso Honda was not happy that I ended up cancelling warranty. The finance person Enrique Medrano who sold me the warranty assured me at time I purchased that any repairs would be done at the facility. He was not too happy we cancel warranty either. As a consumer is sad that El Paso Honda did not fight for my rights and at the end of the day, I had to pay $1554 for the repair. I am an extremely unhappy customer. Martin G Diaz read more

Do not use El Paso Honda for service. There is a thief in the Service Department. After spending more than $1000 on tires and service, we came home to find two legal ID documents stolen from inside our vehicle. Service Manager basically said "Sorry, not sorry". So disappointed in El Paso Honda...we will never be back. read more