I've had nothing but good experiences here. After a while these folks treat you like family. Vinny…read moresold me my second bike at this Dealer. He was incredibly patient with me while I went back and forth on deciding between 2 bikes. While I was getting the paper work settled he went so far as to tab ALL of the important information I'd need in the owners manual; from the break in period to the maintenance stuff in the back. He really went above and beyond, and I love my Breakout. The parts department is equally impressive. Didn't take long before I wanted to change some things to personalize my scooter. Rodney in parts is incredibly knowledgeable. When you are looking at replacing things he'll make sure you don't forget the gaskets and/snap rings that you may need to complete the job. While I primarily deal with Rodney all of the guys at the desk are awesome. I've also bought parts from Rudy, and he was great as well. These guys are either techs in a past life or they wrench on their own bikes. In my experience, they know their stuff. Finally, the service department. Fortunately, I haven't had to have much to do with service. Take care of your bike, and it'll take care of you. I did have the privilege of having the master tech, Allen work on a few things. I'm thoroughly impressed with how well he knows these machines. I can't speak on the negative reviews on here. Seems they were years in the past. I will say that if you are patient with folks they will be patient with you. Be courteous, and it'll come back on you. They are here to provide a service, and in my experience I've been met with nothing but smiles and professionalism. - Top Gun (BY)

I have a 1992 Softtail I did a frame off restoration. In December of 2025 I took the bike to…read moreSavannah Harley-Davidson to have the carburetor tweaked, the clutch adjusted, the new motor was leaking oil , along with three or four other minor things. The original estimate was a little over $900. I was told there would be a small wait time, but it was winter so no big deal. A. Opulent if months went by so I. O Ts Ted them for an update. I spoke with Tim. He said they had ordered anew clutch cable (the one on the bike was new) because the one on it was too long. Two more months went by I had to contact them again. This time I was told their master mechanic was coming to look at the bike because. I went to the dealership Memorial weekend to speak with Tim again and was told there would be bike would be done within two weeks. We are now in September so I had to get nasty. An entire riding season was about over. They had the bike 9 months. I was told they had test drove my bike and everything was fine. Tim did say they adjusted the carb, but since they didn't have the specs they did the best they could, but the bike drove fine. Due to the fact it took so long I was told the bill would be adjusted. When I went to pick my bike up my bill was only $132. I assumed it was because they had the bike for almost a year. I was on the highway going home when the shifter peg came flying off, the mirrors were loose, some bolts went flying off and the bike was still leaking oil. Savannah Harley-Davidson released a dangerous motorcycle with loose parts, leaking oil and a clutch that was so tight by the time I got home my hand hurt so bad I could hardly shift. After I got home I discovered NOTHING had been done to my motorcycle. After 9 months. I have every email they sent saying repairs were being done and they had take it out for a test drive to make sure the bike was good to go. I am going to file a complaint with the Better Business's Bureau and I suggest that you all steer clear of Savannah Harley-Davidson.

Husband and I went in for a complete new set up. Coby helped us and was very well informed on…read moreeverything we asked about. They have pretty much anything you can think of for any need. They also do tire repair in the back. The communication is amazing, very welcoming and it doesn't matter if your new or experienced rider. 10/10 would definitely recommend this place and we will definitely be back.

100% hands down the best place to bring your Harley Davidson! I had my 06' Street Bob at Harley…read morefor over a month getting a routine service. After I picked my bike up there were still issues. I was in the area and stopped in to just check out Cycle Ward, best decision. Clay and his entire staff were completely professional. Clay took the time to look over my bike and gave me a few recommendations, even went out of the way and tightened up a few nuts and bolts that needed attention. I will be back for a full service.

I was planning a trip to ride the Dragon's tail and decided to get new tires prior to the ride. My…read moreneighbor recommended the Cycle Ward so I decided to give them a try. I went there and they researched tires for my Bike and gave me a price on two tires for $646.45. Most money I have ever spent on motorcycle tires. But apparently, my bike has an odd rear tire size, so I agreed. Prior to ordering the tires they asked me to pay up front for the tires which is totally understandable. So I went by there to pay and schedule an appointment time to install the tires when they arrived. On my bill it is clearly $436.87 for the tires. So I paid for the tires with my credit card. Later, that evening I looked at my receipt and saw that I was not charged the above stated amount - I was charged $454.13. There was an additional charge of $17.26 because I used my credit card. Now, I understand that there is a service charge to the vendor when they accept a credit card payment. Hey, that is "THE COST OF DOING BUSINESS"! But what really bothers me is that I was never informed about the added charge prior to using my card. Had I been told about the charge I would have stopped by the ATM on my way to Cycle Ward and paid in cash. I WAS NEVER TOLD ANYTHING! The next day (Saturday) I called to discuss the issue but they were closed so I sent them an email. They responded to the email on Monday simply stating that that was there credit card policy and they stated that there was a sign on the desk stating the policy. Gee, my Bad. I should have perused the office and desk closely to check for their billing practices. Silly of me for thinking that they would verbally disclose their policy to me and give me the chance to pay is cash prior to the purchase. But, you know what. If they had said to me. I'm sorry we should have made the extra charge clear to you and deducted the extra charge from the final bill - then this would have been a five star review versus a three star review. The work they did was fine (even though they left a socket on my bike which could have flown off and caused problems). BOTTOM LINE: Very unprofessional secretively passing on a charge that is normally paid by the vendor to the customer and worst of all - sticking to their guns when the customer complains.

Every time I've been in this store, the staff has been very, very helpful. I'm just about to leave…read moreagain after purchasing some new turn signal bulbs. I was not expecting that they would assist me on installing them, as he followed me right out. Oh man, what a sweet deal. He popped the bulb in within seconds and I was on my way. These folks have always been accommodating, even answering my slew of questions without hesitation. -Smart car owner

I took my car there several times over the years to get batteries changed no problem, until…read moretonight!! This employee sold my wife a battery then didn't know how to install it? I caught him googling how to change it, then said he didn't have the tools to change it! The other gentleman working there said just get one off the shelf, but no he didn't want to do that! Never again will I go to this establishment!

Getting two new tires today 2/28/25 Lady told me the wait…read morewas a hour then a hour after waiting I get a text they just started my service then now 40 minutes later they are still changing two tires it shouldn't take a hour to change two tires in my opinion .With how it looks I will be waiting 3 hours to get two tires changed .

I had an oil change appt at 12:00 noon. I got a text at 12:34 that they had started on my vehicle…read more That's it! At 1:35ish, I asked was my car finished. I saw my key in the holder but the ticket was not available. It was found in the already processed pile. No work had been done b/c they didn't have a filter. No communication and the manager never looked at me or spoke to me. The lady behind the counter apologized but nothing from the manager. Very chaotic and poor communication and customer care. Don't go there!

Awesome place with incredible work I went in for a part and…read morethe gentleman there was very helpful and polite He showed me some of the bikes they have there and from the mechanics to the paint work these guys are definitely pros

From the owner: We specialize in creating and working on custom baggers. Our customer service and expertise is bar…read moreto none and our customers get great prices, service, and the best results when using us.

Jon (the owner) and his shop are a welcome relief from the big cycle shops near me. He's got tons…read moreof experience (especially with older Japanese bikes) and is willing to take the time to fully explain what he's doing. A really great guy! Highly recommended.

Nice people as long as you don't put any faith in what you are told. Bought a RV from them and…read morebefore flying down asked if it was ready to go. I was going to have it checked by an independent but couldn't find anyone who would do it so I took the dealers word and their 150 point inspection. Got there for my 1000 mile drive back and the statement that it was stored inside except for the last couple of months was untrue, the generator did not work, solar did not work, auto levelers did not work so I will assume the only thing that was inspected was my check. I should have walked away but it is a nice unit so I accepted they would take care of the issues. After five hours everything seemed to work except the auto levelers but I was assured they would take care of it and had called to have it fixed. Turns out they didn't get the necessary information so I needed to find it. I was told someone would call me and walk me through where to find the information but they didn't call and followed up with dealer who basically had no interest in making things right. Bottom line is get an inspection, believe nothing you are told and expect to have any work done yourself. If you don't feel right about your purchase, walk away.

Amazing and caring service by Ron Devane needed winterization and warranty work for 2024 29NP.read more

First off it opens at 9, wife and I stood out front until 9:15 and employees we still pulling into…read moreparking lot and doors were locked! Finally about 9:20 they unlocked the door. We bought almost 200 worth of merchandise, the employee was not very friendly, wife asked if he gave military discount ? The way he answered and pointed at a sign and said Saturday only ! He was very disrespectful to her. I told him I protected you 7 days a week not just Saturday, I treated him the same way he treated her! We are from Ohio and always wanted to stop at this dealership so this trip we did, I wish I would have never stopped and spent money here! After my comment, this employee would not speak to us or even thank us for our business. If you're looking for a friendly staff that opens on time, go somewhere else! And just so everyone is aware, my wife is also a Veteran!!

So I participated in the riding academy with Dino and Rachel. They were incredible. I never…read morementioned this to them because it was irrelevant, but I have traveled the country (and outside) playing sports and being coached by dozens of people. I can honestly say I believe Dino may be the best coach I've ever had. The perfect balance of knowledge, encouragement, patience, and fun. Also, saying Rachel's energy was perfect would be an understatement. I could not recommend this class more.