David is awesome! Kind, skilled, and generous...the best! We were stuck on a weekend away from home in our RV and he fixed us up, way way better than I ever expected! read more

David was great. We enjoyed the ride home with him. Hopefully we won't need to be towed again, but if I did, I'd call him again.

Called this company looking for my car and this person name Brandon Shuman picked up with an attitude, he then went on to threaten me because I got upset at him for not giving me any helpful information I called the 3 times and he hung up on me twice then called me off his personal phone to threaten me. Hook Recovery and Towing is terrible . read more

Hook Recovery and Towing - This is the name and number of the person - Towing Near Me - Savannah, Georgia

Our pickup truck lost its transmission just over the SC - GA state line. Hook recovery towed us home to Florida. It was a harrowing experience that Hook Recovery and Towing salvaged. We highly recommend them 100%' read more

if you live on Tybee, don't bother calling these fools. i called today at 11:12am about someone who was wrongfully parked on private property. the sign in this condo complex has Hook Towing as the resource listed so you'd think they'd care a little more. however, an hour passes & the vehicle has still not been towed. i call again at 12:12pm & they say it's going to be another whole hour before someone can get out there. when i ask why, they give me bullsh*t excuses like "Tybee is too far from Savannah". I used maps and it's 37 minutes away. However, that is still no excuse. You make $$$ off towing cars, I don't know why you'd pass on an opportunity. I'm writing this at 12:40pm but I have to leave for work soon. I will update if they ever come. ***Update: the grown man (i didn't catch his name cause he never said it) working couldn't handle me cussing. I did not cuss at him or call him a cuss word. I asked for a "fucking eta". & little man got his feelings hurt and told me to call another company. Then sent me to voicemail the 5 times I tried to call back after. They probably blocked my number tbh. Extreme lack of customer service and unprofessional as fuck. Everyone save yourselves the time, stress, $$$, & effort & call literally anybody else. read more

I've unfortunately had to use this company twice for the MINI. They are excellent. The tow truck drivers are super nice and polite. They show up fast and treat the MINI gently. read more

AMAZING SERVICE and AMAZING PEOPLE!! JUSTIN is the man!! They helped us with my fiancé's vintage car that was unable to drive, had 4 flat tires, and had difficult steering. Helped us get into a good place and didn't leave us until they made sure we were ok and taken care of. If you need a tow anytime anywhere they are the people to go with. Thank u all so much! read more

I placed a call to Hook towing today 12/1/2020 @ 4:24pm. The dispatcher said it would be a hour and a half before the driver arrived. I agreed to this and paid the $125. Two hours passed no tow truck driver. I call the dispatch again, Dispatch I'll call the driver and have him call you. Another hour goes by, no phone call no driver on-site yet. Placed another phone call to the dispatcher, she stated the driver was on the way. Another hour goes by still no driver still no phone call. I'm not sure where all these positive reviews came from on their google listing, my experience with Hook towing is light years away from 5 stars. Horrible communication after paying the fee, imagine that. I will definitely never use this company again and I would not refer them to a family member or friend. Glad I wasn't stuck on the side of the road... read more

This towing company is first class. I had a vehicle I needed recovering. They Showed up early and delivered my vehicle ahead of schedule. I highly recommend this company. They are outstanding. read more

Hook Recovery & Towing was fantastic! Unfortunately not a company that you look forward to calling but I was in desperate need since my car just decided to completely die on me in the middle of a thunderstorm. Two jumps later my car would still not turn on, so I had to call the towing service. I was told they would be there in an hour in which Brandon got to me in a little under an hour! We started talking and I explained to him the other car issues I have had and recent fixes. He asked me to look at it, and after looking under my hood found that a latch on the battery was loose and could be the issue. He went back into his truck got a wrench tightened the latch and told me to turn my car back on. I did and the thing started!! Slightly annoyed at myself that that had been the issue but appreciated Brandon listening to me and taking a look and fixing the problem instead of just towing it which would have incurred lots of other costs & me finding a mechanic in a place I am not familiar with. Thank you Hook Recovery & Towing and thank you Brandon for fixing the issue instead of just towing it, much appreciated! read more

Very helpful driver went out of his way to help was very prompt Service 15 minutes before time they said

No one wants to be in a position to need a towing services; however if you must, hooks is professional, courteous and they keep their commitment. read more

*Note that the owner only responses to the good reviews. That should tell you all you need to know . I was told it would take about 45 minutes for the town truck to arrive . When that time passed by an 1 and a half I called back . That's when I spoke Melissa and she was rude. She would not let me speak and she kept rambling about things that could happen to prevent them from arriving on time . She was totally unprofessional as I was trying to explain to her that I had a meeting and that I could not stay home with the car . She then asked why I didn't tell anyone that it was in the garage . Because noone asked if it was in the garage . Side note: The owner is also very nasty. I called to see where my car was dropped off and he was upset about the review . His first statement was " you are the person that gave us a bad review." I told him the reason for my bad review but he didn't care. He mentioned that he would listen to the phone call but he had not up to that point . So he basically was rude based on a review and that I guess prevented him from even giving me decent customer service. The review seemed to be his Main concern. He was more concerned durning the phone call about the review than he was my car . In fact he kept bringing up the review as if it was my fault . There was no conversation about how he could have made it better or anything. That is what is supposed to happen instead of being mad at a just review . He doesn't even address the negative reviews on Yelp. Which lets you know he doesn't care about trying to make the customer experience better . He then refused to give me the info of where my car was parked stating that I was on hold and should have heard the conversation. I still don't know where they parked my car . Please save your money and go to a towing company and with integrity and customer service . The owner was rude and he sets the tone for his business . It's not shocking now to see why Melissa felt so bold during our interaction. It's because the owner does the same thing . Read the other one star reviews . read more

We were stranded and tried to use our AAA benefit. This is a shout out to Hook & Recovery, and not meant as a complaint about AAA, but AAA told us it would be about 2 hours for the wait. At the two hour mark we contacted AAA for an update and they had NO record of our request. This started the 2 hour process all over again. We looked into our options to hire a tow company and submit for reimbursement, and Shelby at Hook & Recovery was awesome! She was responsive and they were ready to come to our rescue with a reasonable rate. Just as we were confirming with them, the contracted AAA tow company called us and they were almost to our location. I feel bad we didn't use Hook & Recovery and certainly hope AAA will contract with them in the future. That's who I will use if there is a next time. read more

My daughter lost the keys to her car in a park near dark. This was the only company that was helpful and quickly responsive. The best company I talked to in Savannah and I called a good number of them. I was completely panicked as I live in Seattle and felt helpless. The person I talked to was able to calm me down, give me helpful suggestions and reassure me. I could not recommend them more!!! read more

Terrell was my tow truck driver and he did a great job helping me out. Punctual, no nonsense and he helped me get my car to a mechanic when Ford was telling me there was a two week wait. For an out-of-town visitor who needs to hit the road tomorrow, this kind of situation can be stressful and frustrating but Terrell's courteous and professional attitude really helped me make the best of a bad situation. If you're ever in need of any kind of towing, I'd call Hook first. Ask for Terrell! read more

My Daughter's car battery died and and the repair shop was going to close in a few hours for the weekend. She's a 21 year old college student and needs her car! I called Hook recovery and they gave me a reasonable time frame and price! Paul called when he was on his way. He almost sounded excited to come get her car!! He took care of everything and called once car was dropped off! Will keep their number in my contacts! read more

Quick to respond and very professional. Stephen handling of my truck was great. Comfortable and safe ride to the mechanic. Would definitely use them again. read more

This company saved me $150 and gave good advice when I was having car issues. They are in the business of helping people, not just making money. Thank you again! read more

After waiting over THREE HOURS for another tow service, Hook arrived quickly and got my car where I needed it. Top notch folks who understands customer service. You may not like an involuntary tow no matter who does it. But if it's Hook, you know it's done right and by the book. If you need roadside assistance, insist on HOOK! read more

One of the rudest disrespectful dispatcher/Owners ever. I was scheduled to have my car towed by insurance by this company. After being schedule I went outside to remove things from the car. I returned to my home ringing and it was hooks dispatch/Owner yell at me asking me where was I. I responded "Why are you yelling at me you can't talk to me that way." She said she need to know where I was cause she doesn't have time for this. I told her I want to speak to someone else because she was rude. She hung up so I call the driver very pleasant person and helpful. While he was one the way to me this ride lady decided to cancel the call. With everything going on in the world you would think people would be more respectful and kind to one another. But not this lady she was angry for no reason. When I look at the call tone the drive called at11:24 and she call at11:26. So two minutes was a reason for her to yell at a customer. The drive was so nice and he is the one in the trenches bravo to him for just being a awesome human being. Advice to the owner you will continue to answer your own phone as long as your unprofessional and rude. You should be dealing with customers. You customer service rescue that should be a show your the first episode. My car was towed and everything went well. Bad attitude Bad Business practices. read more

Hook Recovery and Towing - Towing Near Me - Savannah, Georgia

7 hours to have my car towed and it was delivered to the wrong address. Called at 8 am told 1-2 hours. Called for an update 4 hours after original call and payment ... Told person was held up and would have them give a call when car was picked up. Another 3 hours pass no car no call. Called back gentleman who answered phone couldn't find my car on list of cars to be picked up. After a moment he said on that car was already delivered to address we were given. Um sir the car is no where near my house driveway etc. Found my car on the next street over. Didn't attempt to rectify situation offer discount nothing. Situation needed with my car almost getting towed by an officer because the person called and said an vehicle was abandoned in their yard. Will not use again. read more

Very professional service and treated my vehicle with absolute respect. It is a new car and was not cheap. It was towed per CPD without me being present. I had sensitive things in my vehicle that could have easily been stolen, not only were they there but the driver actually took a blanket that was in my vehicle and covered everything up. Much better than your normal tow service! read more

My car broke down on a holiday weekend I requested a tow they responded immediately kept in contact through out the whole process VERY friendly polite and respectful if I could give more than 5 stars they would have 10! So thankful that during a stressful situation the driver actually kept me calm and ensured that my vehicle would be taken care of read more

I needed towing service and was very lucky to have Jason from Hook Towing to take my car. He came super fast, took an excellent care of my car and was very empathic. He made the whole experience full of kindness, and was efficient and professional. He truly cares about his job and customers- above and beyond. I highly recommend him and Hook. If you are with Jason, you are in excellent hands. He goes above and beyond. read more

Towing was fine, no issues; however we didn't receive a copy of receipt to give to our insurance company for reimbursement, only a text. My insurance won't accept what we were given. We have called 3 times now asking for a paper receipt, the first man was nice but didn't follow through with having the proper person call me back; second call never got promised email, third call the employee was very rude to my husband. I don't know why we didn't get a paper receipt in the first place, but it doesn't seem a hard request and an attitude is certainly not necessary. Bottom line, would never use this company again just because of the lack of customer service. read more

Great and friendly service. Driver also gave me a ride to work after dropping my car at the shop

This is a great Towing Company, they posted a sign next to my driveway to keep people from parking in my private driveway. If you want a company that goes that extra mile and are professional and courtesous, then you want Hook Recovery and Towing. read more

Got a flat tire because i curbed on a turn and my insurance company set up a tow for me. Lee was our tow truck driver and he was awesome! He was sensitive, polite, respectful and took extreme care with my vehicle (Audi A6). He made sure to be careful with my car and took us to the garage where I would have the work done. Unfortunately the garage wasn't going to have the particular tire I needed until the next day, but Lee off loaded the car and made sure it was safe in their garage and then gave us a ride back to our house, which was only about three blocks from where I got the flat!. He made a less than ideal situation easy to deal with. Thanks Lee! read more

They are very rude and don't care about your car or stuff in your car. Just like they did me after they towed my car after I was arrested and when I went to go get it the next day my mirror was ripped off, my bumper messed up, my personal stuff thrown all over the place, my purse was dumped out and money missing. They said they don't know what happened and the only thing I could do is call the police and make a report. read more

I highly recommend and wouldn't choose another company for my towing needs! Quick and friendly service throughout our process. The price was very reasonable and they provided a receipt for my insurance company. The driver, Ernest, called us at every drop off and pick up location and treated my vehicle with care. Thank you, Hooks, for providing me with excellent service! read more

I had a bad experience with towing the day before but but today was much better great service thanks Javari for the great customer service.

Put in a call at 430 was told 2 hours. Ok I can live with that. 645 call they said 45 mins it's ok to leave the keys if you don't want to wait. Well here from out of state car was in middle of road with water up to almost the door. Hour goes by I called they said 30 mins hour goes by my ins company called they said 30 mins. 935 pm I call and yes I was upset. My car with out of state plates in middle of road with the keys in it I was told 30 mins. I was not the most pleasant I could be and the lady handled it by saying well get someone to move it then. I called my ins company again she called them and the lady said she canceled the order. Great my car in downtown Savannah with out of state plates in the middle of the road and she canceled the request. Now I'm 30 mins away from where the car is sitting it's now after 10pm so I have to wake my daughter to wake the baby to take me to a car that probably won't start since it sat in water for 6 hours now. The absolute worst. Have a little compassion and handle it like a professional I had every reason to be upset she definitely did not handle it like she should have. A simple I know you are upset we are doing the best we can. Or how about this. I'm sorry. We looking at at least 6 hours to get your car. That I could have lives with. Be honest be professional it goes a long long way read more

UNBELIEVABLE. My car ran out of gas so I went to the gas station and came back with some. When I came back my car was gone (this is within a 45 minute period). I than called Savannah police station and the cop came to my place and apologized and said he drove past my car and saw that it was abandoned so he had it towed. I called Hooks towing to let them know I cannot pick my car up until the following Monday. After conversing a bit Jennifer told me that's fine and I will owe $188 total to get my car. Since I was able to go earlier than Monday I got there on Saturday. There was a paper on the door that said "appointments only" and a phone number. I called the number and the guy said since you don't have an appointment you have to come back Monday. I called Monday and Jennifer told me she never told me that and if I was their on Saturday she would of let me pick it up. So A. She lied, B. The price is now $485, and C. They are charging me for Saturday, Sunday, AND Monday (even though I tried to pick my car up Saturday) I called Risk Management and the lady their is helping me get a refund. But long story short they are scammers. read more

Big shout out to Eric and Hook Towing! My wife's BMW did not want to start at Walgreens. A quick diagnosis by me and I realized that I needed to have it towed home, so I could replace the starter. I called another place, but they put me on hold for 10 minutes. I hung up and called Hook Towing. The dispatcher did not put me on hold and helped me right away. He was extremely friendly and helpful. I asked if the driver could call me on his way to the car, so I could take my wife home. Not a problem. 20 minutes later, I got a call from the driver, Eric. I met him back at the car. He took his time to be careful with the car. He wanted to make sure the car would not be damaged pulling it onto the flatbed. While he took his time to be careful, he was not slow. Once on the truck, he followed me to the house and dropped the car exactly where I needed it. My recommendation is if you need a great tow company, call Hook Towing first! And try to request Eric as your driver! read more

Very inaccurate timing and rude customer service, lady I spoke with on the phone was very nasty!

This company is wonderful. My car died in a tiny parking lot. They sent out 2 different types of towing trucks to get me out. And my car arrived at its destination safely. read more

When my car broke down in Savannah,GA after traveling from South Carolina, my insurance company sent Hooks Towing to assist me. The service was prompt and Kevin --who came with the tow-- was super nice and friendly along the process. He was even kind enough to follow up with me once my vehicle was towed to the dealership so that I could rest assured and continue with my weekend without worry. I appreciated the service that I got from Kevin and HOOKS Towing. Thanks!! read more