The Colonia location is not In & Out but "The Pup Club". Called back from message left on Sunday and message stated they aren't open on Monday's. Too much conflicting information for me. Call the store and told them I wasn't comfortable bringing my dog there and Mike (think that was his name) wanted to give me a hard time about the name of the store. He confirmed they were located right next to Mijo's. Told him the name is The Pup Club he proceeded to tell me I was wrong and he put the sign up himself. I told him I wasn't going to argue over the fact of the name of the business, just that I was not comfortable bringing my dog to them to be groomed. Told him I appreciated him canceling the appointment and to have a good day and I hung up I received a phone call about 10 minutes ago from Michelle, who was supposedly at the colonia location. She wanted to argue about the name on the building. I explained what I told Mike when I called to cancel the appointment told her again. I was not comfortable bringing my dog there, and she proceeded to hang up on me. I called back and said that I was not going to leave a bad review and just let it go but after being hung up on, they deserved a poor review from me. Their customer service is horrible. I have no idea what company they actually are and here's a picture to prove that it is not listed as In-N-Out grooming. Be cautious where you take your fur babies to be groomed.
2:30 pm Now I am being harassed by text messages and pictures of what they probably just installed name change on the sign. Sent pictures to prove it but it's been 5 hours quite enough time to change a sign.
In response to Mike. There is no agenda, except to warn people about your lack of professionalism between you and your manager at your "Colonia" location. Hanging up on a customer, then harassing the customer by calling them numerous times would be harassment. I'm just warning future customers the type of people that they will be dealing with and you're right, I'm not a customer never will be. I wouldn't trust my dog with people like you. Better yet I wouldn't even trust a rat with you and your employees. I don't know how you became a business owner and handled this entire situation shows complete lack of professionalism. I politely called to cancel my appointment explained why I was not comfortable bringing my dog to your facility to be groomed. That should've been the end of it right there. But when you have your manager, Michelle, call and harass me then hang up on me is what prompted the negative reviews. Should things have been left with me canceling my appointment. There would've been no bad reviews but the way the situation was handled was completely and utterly disgusting. I would've loved to be able to bring my dog to be groomed so close to my house You lost a customer and I hope future people who are looking to find a new groomer know what they're getting into with people like you and Michelle. read more