I am one of those crazy dog people, it was very comforting to find a place as clean and organized…read moreas this one is. I was extremely comfortable with the staff handling my pets. We definitely found a new long-term groomer I couldn't imagine going anywhere else. Diesel, Axel, & Toby

They always do a great job on my golden retriever. They are very nice people and reasonable.read more

My dog came out not 100% dry and when I asked the woman at the front desk to please dry her fully…read moreshe gave me an attitude. Very unprofessional, didn't do their job. I will never return there. Based on their prior reviews, and word of mouth I should've known not to go there to begin with.

I've been coming to Pedigree Pet Spa for a while now, so I'd consider myself a "loyal customer."…read moreHowever, after today I won't be returning. I ran into a family emergency this morning and had to cancel an appointment for my dog and received the nastiest customer service because of it. That just goes to show you which companies only care about the $$$. There have been times in the past where I'll drop my dog off around 10 am, and he's not ready until almost 6 pm. I've never once complained about that either! If that's the case, what's the point of a scheduled appointment? When I reached out to Pedigree, they were so nasty and unpleasant because of the emergency and couldn't accommodate me. We're still in the middle of a pandemic, and emergencies happen. The lack of empathy shown to me, a customer giving my money to this establishment for over a year, was/is heartbreaking. While I understand that me having to cancel now put them at a loss for a grooming session today, I was willing to make it up by simply rescheduling for ANY day that worked on their end. Instead, I'm subjected to a cancellation fee. Maybe I should've given them a few for "if you have scheduled slots for grooming, why does it take a whole workday to get my dog groomed?" But no... Also, per the owners response to me (and others), she's combative. The business overall lacks accountability and professionalism. Never once did I yell to the receptionist but only asked her q's and let her know I would no longer be coming back. Also, the emergency was not my son not able to come w me. I also only asked about Saturday but mentioned I was okay with waiting weeks out because of my cancellation instead; I was hung up! As mentioned in my review, I've been here many times, and he's always joined because you guys provide curbside pickup. I will continue to advocate for small businesses, but I cannot when they are like this.

Shari has been grooming our little boy for over 9 years. It was a miracle to have found such a…read moreloving and caring groomer. Every time we picked up our little boy, he was clean, fresh and well taken care. Thank you Shari for taking care of our little boy and keeping him so fresh and clean.

Shari is the best. Casey has been a client since he was 10 now turning 16 and a cranky old man. He…read morejust went through an episode where we thought he was ceasing but he wasn't he was a mess . Shari went beyond for me. She came in early after looking at him we decided I didn't need to stay. So what I'm saying in a world where great customer service doesn't exist anymore it does here at Barkingham palace

Thanks to this salon, my dog comes out looking like the cutest teddy bear we've ever seen! :)…read more Gustavo has done a really great job cutting her hair multiple times and giving us advice on how we can keep up with her grooming. It always surprises us how good she smells even after about a couple of weeks of leaving this place. On top of great service + an outstanding level of care and attention this place gives to my dog, I also really appreciate the fact that he is able to work around her energetic personality! It's clear that this groomer loves what he does, and I can't recommend this place enough to anyone who has a dog. :)

Every visit was always great. My pup hair grooming always done well. We love coming to Gustavo. We…read morehave recommended him to others also. Gustavo will try his best to fit me in for an appointment,

This was our first time and we are in love. Jessica and the staff were so thorough and kind. Our…read moreKane looks so handsome and smells sooo good. We will absolutely be returning customers!!

I bring both my dogs here. My 13 yr old cockapoo has been getting groomed with Jennifer for the…read morelast two years. She does such a great job with my old man. Her patience in dealing with his grumpiness is awesome. I recently got a new puppy a golden doodle, she gave her the best cut! The minute you walk in the door you know your dogs are in good care. Just them being happy they are there is a good sign! Very friendly and accommodating staff! I will continue to bring my fur babies here!

Someone in my town's FB group recommended this place and I am so glad that they did. It was very…read moreeasy to make an appointment. It was very convenient since they come to your home. On the day of our appointment Miranda arrived early and let me know when she was ready. She was friendly and very sweet with our dog Tuesday. She did a wonderful job on the grooming, the cut was good and she smelled so good! Tuesday was very happy when I came to get her and that's important, she's a senior dog and she gets nervous and anxious in situations with new people and a lot of dogs. I was very happy with this experience and will be booking them again.

We just moved to the area and had been getting our doodle, Moose, groomed at the same place for 4…read moreyears. He has never looked better and that is all thanks to Ana! We are so excited to have found such a fantastic groomer. Thank you Ana for bringing out the cutest of our little boy!

Very friendly personnel. They do an amazing job with our pets and they love it every time we bring…read morethem three. We tried other groomers in the past but this place is the best by far.

The Colonia location is not In & Out but "The Pup Club". Called back from message left on Sunday…read moreand message stated they aren't open on Monday's. Too much conflicting information for me. Call the store and told them I wasn't comfortable bringing my dog there and Mike (think that was his name) wanted to give me a hard time about the name of the store. He confirmed they were located right next to Mijo's. Told him the name is The Pup Club he proceeded to tell me I was wrong and he put the sign up himself. I told him I wasn't going to argue over the fact of the name of the business, just that I was not comfortable bringing my dog to them to be groomed. Told him I appreciated him canceling the appointment and to have a good day and I hung up I received a phone call about 10 minutes ago from Michelle, who was supposedly at the colonia location. She wanted to argue about the name on the building. I explained what I told Mike when I called to cancel the appointment told her again. I was not comfortable bringing my dog there, and she proceeded to hang up on me. I called back and said that I was not going to leave a bad review and just let it go but after being hung up on, they deserved a poor review from me. Their customer service is horrible. I have no idea what company they actually are and here's a picture to prove that it is not listed as In-N-Out grooming. Be cautious where you take your fur babies to be groomed. 2:30 pm Now I am being harassed by text messages and pictures of what they probably just installed name change on the sign. Sent pictures to prove it but it's been 5 hours quite enough time to change a sign. In response to Mike. There is no agenda, except to warn people about your lack of professionalism between you and your manager at your "Colonia" location. Hanging up on a customer, then harassing the customer by calling them numerous times would be harassment. I'm just warning future customers the type of people that they will be dealing with and you're right, I'm not a customer never will be. I wouldn't trust my dog with people like you. Better yet I wouldn't even trust a rat with you and your employees. I don't know how you became a business owner and handled this entire situation shows complete lack of professionalism. I politely called to cancel my appointment explained why I was not comfortable bringing my dog to your facility to be groomed. That should've been the end of it right there. But when you have your manager, Michelle, call and harass me then hang up on me is what prompted the negative reviews. Should things have been left with me canceling my appointment. There would've been no bad reviews but the way the situation was handled was completely and utterly disgusting. I would've loved to be able to bring my dog to be groomed so close to my house You lost a customer and I hope future people who are looking to find a new groomer know what they're getting into with people like you and Michelle.

LOCATIONS HAVE LIMITED CAT GROOMERS DO NOT TRUST JASMINE O…read more My experience with JASMINE O at the grooming salon was horrible. She was a replacement for our regular cat groomer, who consistently provided excellent service and never experienced any issues with my two cats. Jasmine stated that she would make a note that one of my cats does not tolerate the use of a blow dryer. However, during the appointment, she provided inconsistent and conflicting accounts regarding which cat had allegedly attacked her, ultimately changing which cat she claimed was responsible. When my cat was returned to me, the cat she identified as having attacked her had a leash tightened around her neck to such an extent that she was visibly struggling to breathe. This was extremely distressing and entirely unacceptable. Both my cats were soaking wet , nails not cut , and clearly not groomed for the money spent. Although I spoke with the manager and received a refund, Jasmine proceeded to mark both of my cats as dangerous and labeled them as red attack. Affecting me booking online at all locations. LOCATIONS HAVE LIMITED CAT GROOMERS DO NOT TRUST JASMINE O

If you have any type of doodle, stay away from their grooming! All they know how to do is shave &…read morepoorly at that.

My wife and I have used the self wash for our dog and few times and was able to schedule our dog…read morefor his first grooming a few months out. The Covids complicated a lot of things and finding a grooming appointment was one of them. I was able to drop him off at 9am during our scheduled date. He was ready after an hour and half. it was faster than I expected but happy he wasn't in a new loud environment for a whole day. Lauren did a great job with our dog. She was able to trim his face and private area. I didn't recognize him when I picked him up immediately because he got brushed and was fluffed up. I'm used the matted look he had and I can see his eyes now. Its a good setup they have. there's plenty of street parking outside. I took a star away because there isn't enough warm water when we use the self wash station. I don't think my puppy minds the cold water but my hands are freezing when we bath him ;)

This review is specifically for the invisible electric dog fence, so I don't know much more about…read morethe company. Having said that, Mike came out to troubleshoot our broken electric fence line. He was punctual, knowledgeable and resolved the issue. I would definitely use them again if needed.

This review is long overdue! Becky is hands down the best and most convenient groomer we've ever…read moreworked with. Grooming Siberian cats is no easy task--they have thick, triple-layered coats that most groomers struggle with. But Becky handled all three of our male Siberians with absolute professionalism and care. Not only did their cuts turn out beautifully and leave them smelling great, but the biggest bonus was the noticeable difference at home--far less fur to constantly clean up! Becky truly made our lives easier and our cats happier. I wholeheartedly recommend her to anyone looking for expert grooming and exceptional service for their furbabies.

Becky is the BEST!!! She took such good care of my two cats, treating them with such gentleness and…read morelove. Her space is super clean and decked out with all of the pet-grooming equipment. DO NOT HESITATE to contact her! You and your furbaby will be so happy to know her! ps. She even found little callouses (growths?) on my kitty's paws that neither the vet nor the previous nail clipper had never mentioned.