I used to come here pre-covid and one of the things I love about dim sum is when the employees roll carts around and you can actually SEE what you are ordering/getting to eat. I would give this place 5 stars for the dine-in experience but today I decided to try take-out dim sum and it was one of the worst nightmares a foodie could encounter.
I called in an order from the comfort of my home thinking what could possibly go wrong? The lady who answered my phone call couldn't speak fluent English (which I don't expect much), I was going off a menu on Yelp that wasn't even a year old (usually photos of menus are 3-5+ years old so I don't trust it for being up to date) however dim sum items don't change often but prices can. I had to repeat my order at least 3-4 times and I prayed that she got it correct. I mean, I read off THEIR menu which they should know right?
I saw that they had honey garlic pork ribs specifically on the dim sum sheet (not the regular dinner menu) and think "oh nice! $7.75 for dim sum portion pork ribs" and the lady at first said there wasn't and then she said she can... (wait for it).
Before I hang up, the lady tells me it will be $70+ and I'm thinking to myself... did I really order that much for 2 people?? Anyways, I haven't had dim sum in awhile so if there is leftovers, then that works for me!
I get there and ask for the itemized receipt and I see first thing on the receipt "Honey Garlic Pork Ribs $17.99" and I'm like uhhhh excuse me? You quoted me "$70 something and my bill is almost $90??? I asked them to take it off because it's not we agreed to and of course knowing that they already made it, I normally hate to do it but they quoted me for the $7.75 and expect me to pay $17.99?? On a already steep bill? Eventually they bargained with me and said they would give me half for the $7.75 which I thought was an excellent idea. So my total was the original quoted price.
I was still skeptical and wanted to take a look at my food before leaving the restaurant but I wanted to trust them enough that they made my order correctly. However one more thing that caught my eye was on the receipt it said "custard bun" and never in my life do I ever order anything custard related ... and I double checked with them, "this is the steamed, white, RED PORK bun?" And she reassured me it was.
I'm sorry but I hate being that ONE PERSON who acts like a Karen in a restaurant but when it comes to food and I'm paying that much, I want to make sure I get what I paid got.
We walk out, stop by across the street to run an errand, I check in the car because I can't get over the feeling they messed up my FAVORITE dim sum dish... and lo and behold... it's not what I thought it was. I drove across the street in a rage and stomped in (if you know me, I'm totally being dramatic right now), and showed them the picture of what I ordered... and they are like "oh the BBQ PORK BUN" and I'm like yes that's what I ordered.
Asked them to remake what I paid for and I waited in the car.
Ok, so now that I've finished eating and no longer hangry, I still believe their food deserves the 5 stars I would give it when I used to dine in but the take out experience I encountered today unfortunately resulted in a 2 star review. The food tasted great aside from a few things being cold after getting home which there's nothing we can do when it's take out only. Other than that, I was completely satisfied.
Oh wait, one more side note that I remembered while posting the photo alongside this review. The lady I spoke with was very confused with whether they had garlic Chinese broccoli or not and said they didn't so I asked for with oyster sauce but she changed her mind and says, "you want garlic or oyster sauce?" And I'm like you said there was no garlic one... and she says yes there is so I ordered garlic of course. read more