My family and I came in and right off the bat they tried to overcharge us it was $18 a person and they tried to charge us $26. Their excuse for over charging was they needed to add 15%, to each person I think not. The lady was very rude and refused to give us napkins and extra forks. The food isn't good it was all cold and unseasoned. My advice save your money read more

This place used to be great, but before covid it already sucked. Just went back to see if they pulled the nose up and was really surprised how bad it was. Congealed soups, really cheap plastic forks and knives. Super cheap foam plates....food was downright terrible. The best part, I got the pleasure of being charged $18.95 for dinner I would not even feed to my worst enemy. NEVER AGAIN! Do it right or close your doors. Plenty of buffets are now operational and are serving great food. Skip this place it blows. read more

I went to this restaurant with my step sister. My stomach hurt after eating, after we left my step sis told me her bum hurt. The food was no good. the restaurant was dirty. read more

Worst place ever, ass customer service and they complain over tips. Lazy asses just sit there on they're phones and do nothing, and they talk sh*t in their language about customers. Will never ever come here again! read more

The atmosphere here is really nice! I was surprised by all the negative reviews, maybe it isn't the most upscale place ever but a lot of the food was very good. Especially the walnut shrimp, one of my favorite dishes!! read more

Imperial Buffet - Chinese Near Me - Berlin, Connecticut

We've frequented this restaurant for many years for 10 years. Their quality was always very good for a Buffet and they used to have the crab legs we've been here one since Covid and it was decent, but the crab was very sparse. We now went there tonight for the first time everything was cold or at least no more than room temperature and the price is inflated to $20 and that's without crab to me not even remotely worth the cost for a mediocre Buffet , go to your favorite takeout and get all kinds of appetizers and two meals and you'll be way ahead of the game. Probably be my last time will ever go there. read more

Food was ok. But where they get you is they put their "service charge" and don't say it as a tip. Not cool. If you were to not really look at the bill and just hand them your card, you might nave a tip and get screwed over twice read more

Food was disgusting and ice cold. Not much to choose from. More American food then Chinese. $50 for me and husband never again will we go there. I'd rather eat McDonald's read more

this is the worst restaurant anyone could go to the food tastes like vomit and its not even fully cooked at all I wish I could give this place 0 stars because after i ate you're food I was on the toilet for the whole next day i wouldn't even wish on my worse enemy to eat here they could use this restaurant as a act of terror due to the crappy ass food read more

Came here for dinner on a Monday night and I'm not sure what all the negative reviews are about. The food selection and diversity was better than most buffets in this price range. All the dishes are well prepared and well stocked. The interior of the restaurant is a bit run down but not any worse then the more affordable buffets. The one thing I think could have been improved upon was the temperature of the dishes seem to be consistently not as hot as they should've been. They will make fresh sushi for you upon request which is really nice. Although I didn't have any they will also shuck oysters for you. The service was decent. They also offered snowcrab legs which for a buffet in this price range was a bit of a welcome surprise. The diversity and taste of the dishes for the price is what gives this restaurant a solid four stars. read more

Came to eat on Valentine's Day at 8:55pm and they wouldn't serve us because they said they close at 9 but we seen other people walk in after us and their door said 10:30 read more

Imperial Buffet - Chinese Near Me - Berlin, Connecticut

VERY EXPENSIVE! Took my children there and they were charged the adult price. Definitely not worth the price. Barely ate anything myself included. Wasn't even good. I have had way better Chinese for half the cost! Never again!!! read more

Rascist ! Staff very unprofessional and extremly rude. My family and i were treated like filthy animals . I dont recommad this resturant at all . The server looked as if she was digusted that she had to serve us. Over charged and watched like somw sort of animals . Food was not fresh. Food was served to us cold . very bad experince . we will never go there again . read more

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So we've all been to your average Chinese buffet.... you get a decent variety of traditional Chinese restaurant dishes, Sweet and sour chicken, fried rice, rib tips, etc etc. This buffet is no different other than there is a raw sushi bar and grill section. Half of the time there is nobody behind the station to take your order. If you're looking for a reasonably priced Chinese buffet, this is a good place to go. If you're looking for superior service, including waitress service, look elsewhere. The waitress staff spoke very little English, to the extend that she had a hard time understanding items that were on their very own menu. I'd go again, but not in any rush whatsoever. read more

The wait staff were the only thing good about the place. They were nice and always around if you needed anything. The food and issues of cleanliness on the other hand were either sub par or borderline horrifying. Food variety was decent but the quality of food was disappointing. The food either had been sitting there for days or it was near its expiration date prior to "cooking". The place was dimly lit and there was so much condensation on the guard glass that some of it even dripped down into buffet. Lastly, the bathroom was disgusting. The manual paper towel dispenser was broken while the electric one was dying and couldn't even roll out enough paper towel for me to dry one finger let alone my hands. Oh, and the smell...I don't think I have enough adjectives to describe it. read more

One of the worst experiences I've ever had. We used to come to this buffet often before Covid and on our first time returning after, we are sure it will be our last. We went for on a Sunday, to have a nice birthday lunch with family. Coming in, no one was there to greet or seat us so we stood there waiting until we were rudely signaled over with a hand signal. Before we sat down we were asked what we wanted to drink, my grandmother who is hard of hearing didn't understand since most servers were still wearing masks and the woman would was taking our order got upset with her and rolled her eyes before repeating herself. I asked what drinks they still offered which again seemed to irritate our server who sped through the drinks. (I only asked because they had changed most everything else, no placemats, plastic utensils, paper plates, etc.) We got up and grabbed food few times, our plates were never taken from the table which left an awkward stack, and we were never offered refills. Our server and another server were at a table a few away from ours on there phones, not once did they come by of check on us. I eventually got up and went over to them because we were all out of drinks and when asked if we could have refills again was greeted with eye rolls and sighs. She then brought me the wrong drink which I was going to ask for the right one but she didn't stay long enough even for that. Another server grabbed our plates and gave us the check. We were not done but also didn't want to be there any longer so we waited with payment in hand and no one came, so we brought it to the front where no one was and waited again. We paid and we left. We will not be coming back and if I could would give this place zero stars. The food is average, things are mislabeled so if you have an allergy be aware, and it is a pretty dirty place. There are many better options. Sad to see a once favorite place fall so far. read more

Went to this restaurant on Father's Day. They upped the price because it was Father's Day, but that was posted. They illegally added nearly $17 for a tip for two people onto our bill. This policy was not posted and I do not tip at a restaurant until after we eat and see how the service was. When I asked for a glass of wine, the waitress looked at me strangely, even though they have a full bar. So now I just tell her to bring soda. She brought it to us but spilled it on the table and did not wipe it up. That was the first and only time we saw her. Food was so-so. Environment was very loud with not enough help so people waited at the door for a long time. Some actually left. I disputed the tip because of the above and advise others to do so. Will never go here again! read more

Tbh it's okay!!! It's not that good!! I remember the name of this restaurant was all you can eat buffet not imperial buffet! Wow!! I also remember this place used to be a Halloween store but they changed it into a buffet! The food is okay! The have pizzas that are okay!! Me and my family don't go to This buffet anymore since we don't really live here anymore but this was okay!! I prefer the one in Torrington that's called Torrington super buffet all the way it's way better! read more

This place is flat out dirty and disgusting. It should be shut down by the health dept. aside from cleanliness, the food is dreadful, greasy and flavorless. Avoid at all costs. read more

Went for dinner cost more for dinner because you get crab legs at dinner absolutely no crab legs the pan was empty all night long I asked them at least five times can you please put some crab legs out they looked at me like they didn't understand what I was saying the staff there was very rude The Hibachi and Sushi guy that was making things only gave you half of what you ask for. save your money don't go terrible read more

Imperial Buffet - Imperial buffet Berlin turnpike horrible never filled the crab or seafood pans the entire visit. Staff RUDE SAVE YOURSELF DON'T GO - Chinese Near Me - Berlin, Connecticut

This place honestly should not be open ! I went with my family Saturday and as soon as walked in we were stopped in our tracks an a lady pointing to her hand that read "tip" on it seated us. She sat us an then soon came over with a receipt of our total without us even all being seated yet . How rude, and unwelcoming. The food was horrible , and old . The employees boarder line stalked our table an made everyone so uncomfortable. As soon as anyone's plate was empty they were reaching all over our table grabbing things . To make things even better ( so kidding ) while we were eating an employee jumps right in the pond an starts cleaning it , like excuse me how is that even sanitary let alone respectful?! When it was time to pay we all talked amongst ourselves as it was two sets of us an we were splitting the bill , the entire time the waitress was glaring so hard at us it was mind blowing . If you look at the reviews for this place on Google they are horrible . If I could leave no stars I would . Close this place an open up something better , something at least welcoming !!! read more

I went to this restaurant today of which we frequented in the past. We came into the restaurant and requested to sit in a different area then they suggested. At that time, the hostess begin to tell us that we could not come in and eat only crab legs because they cost too much money, she appeared to be irritated, so we decided to leave. As I turned my back, she was gesturing for us to leave with her hands her hands and dancing. I have never been so disrespected in a restaurant and embarrassed. We have never been told or notified that we could not eat what we wanted from the all you can eat buffet. read more

Exactly what I was expecting: generic Chinese food. We got the buffet and everything I tried was good. No complaints. The restaurant was clean and the koi pond in the front looked well maintained. The waitress we had was attentive and was quick to offer to refill our drinks a couple times. read more

If there was a way to give it to zero that's what they would get! Don't leave any food on your plate because they charge $10 extra if you don't finish everything on your plate. So even if you don't like it you better suck it up or you're paying per plate anything left on it. This is an all-you-can-eat buffet charges extra for food you would've eaten anyways whether it's edible or not. read more

Imperial Buffet - I wonder when this place is going to go out of business - Chinese Near Me - Berlin, Connecticut

Food had no flavor, hardly any selection, only paper plates and plastic utensils, if it was fried it was only breading no meat no sushi, only steamed fish no crab legs 50$ for 2 people such an ridiculous price for cheap food read more

Fast food, buffet style. It's cheap and it's quick. I like these buffets because sometimes I just don't want a whole plate of lo mien like I get from delivery, I can have a plate with a few lo mien noodles, broccoli, mushrooms, a crab rangoon, and a bowl of wanton soup without needing to purchase each item separately. Tonight was the busiest I've ever seen here, yet half of the tables were still empty. We were sat at a booth and our drink orders were taken. Throughout our meal the girls returned several times to refill our water and take away any plates we had. We did not feel neglected and although there was a language barrier the girls were very nice. Decor here is typical to Asian buffets. Blue ceilings with silver glitter, Asian scenery art back drops, strange pavilion in the center of the restaurant, and coy ponds, and it's all kept pretty clean. The food itself was not bad at all. Everything was warm and had not been on the buffet too long. There was a girl walking the buffet, monitoring what was low or getting old, so the kitchen was constantly sending out fresh food. My husband was able to order a spicy tuna roll also which was made very quickly and tasted pretty decent. If you are a fan of Chinese take-out and like to have options you should stop in here. read more

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Even though I gave Imperial Buffet two stars, I was not disappointed. Why? I had my standards set low because of the Yelp reviews and massive buffets do not always produce the best culinary experiences. The food was satisfied me on a snowy day, but it reminded me of college cafeteria food. I filled my plate with General Tso's, chicken and broccoli, honey buns, and mac and cheese. The dessert buffet was a little disappointing as they had stale cookies and hard-as-a-rock ice cream cups. I had chocolate pudding, but I wished they had sprinkles (I know first-world problems). Fruit and the uncooked buffet looked foul. There was a sushi bar, but it was not opened and/or there was an extra charge. No matter how bad the weather is, this place is always opened! If you or someone you know has a four or all wheel drive vehicle, then venture out to this place. The service was very friendly as my diet coke was constantly being refilled. However, the bathroom was gross and smelled like urine. The aquarium was weird... read more

Ok 3.5 stars....this is the only place I know that has crab legs (please let me know if u know anywhere else that does). When u walk in ur greeted by a koi fish pond. Selection is good. They have a raw bar. I'm surprised for the price and having crab legs, raw bar, shrimp cocktail that they are still making money. I enjoy coming here. Only issue....crab legs do not come out as fast as I'd like lol. Many times I've had to request for them to come out and I'll wait very patiently for them. If u have the time and rather not pay tons of money for ur crab then it's worth the wait. read more

It's...adequate? Ok? Acceptable? To be completely honest, I'm not really a big fan of chinese food anymore since I started eating better and exercising more. I went here a few weeks ago after doing some shopping out this way. They have a really good variety-if you enjoy heavily oiled dishes. Very few fresh items. The raw bar & sushi are interesting. The rolls are again, just ok. I've had better sushi from my stop & shop. You can eat your money's worth in the raw bar. They also offer a make your own noodle bowl/hibachi type deal which was nothing phenomenal. The Koi pond is nice. A lot of families go here so the noise level was pretty off the charts. It's ok for what it is but it's just lacking something. read more

I would give 3.5 stars. The service can be good but sometimes they can be rude. The food is pretty good but food at buffets is normally nothing special. They make the sushi in front of you and it is actually good. They have lots of seafood options available. If you want the crab legs get them quick because they go quickly. The place had lots of people in it but it wasn't too busy. read more

I LOVE YOUUUU MARRY MEEEE NOWWWW (btw great food I Love Your Walls and fish say hi to Goldie for me and the black one he's cut also that guy who throw that cup in the pound is a real a$$hole) read more

Very simple food. Not lots of taste. Selection is ok, but not the best. The fish pond is cute, but overall not happy with the food.

This Chinese buffet is in a strip mall in Berlin together with a Home Depot and a Kohl's. It isn't a big buffet by Chinese buffet standards. I've been to places that offer a much bigger selection of food. However, what they do have is okay and fills the belly just fine. I like that the ice cream at this buffet is in individual cups so people don't get their messy hands in an ice cream tub, which happens at other Chinese buffets that serve hard ice cream. Service was acceptable too, not that much service is needed at a buffet. read more

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Absolutely one of the worst Chinese buffets I have ever been to. Walked in with high expectations and left with an absolute downed expression on my taste buds. Sanitary is appearently not a word they have heard of leaving oysters on the bar with nothing to keep them cool. Most of the food on the buffet was lukewarm at best and the teriyaki chicken was undercooked The deserts were pre packaged of the quality you would expect to find at a dollar store. My girlfriend and I will not be going back. read more

After eating at this place me and some of my friends felt sick...we got headaches and we all felt like throwing up it honestly was very bad

I have a four-year old boy, and taking him out to restaurants is usually a lot of trouble. He gets bored waiting for the food, he wants to wander around, etc. Finally we found the ideal restaurant. It's buffet, so there's no waiting. It has an insane variety of food, so he has actually discovered things like mussels and steamed shrimp, which he never would have eaten if they came from my kitchen. They have booths that look onto a koi pond so he can watch the fish swim around. AND the ultimate-- they have a fish-food dispenser. For a quarter you can get a little handful of fish food to throw to the koi. The restaurant is insanely cheap-- all three of us ate for less than we would have at McDonald's. (I don't ask questions about where it comes from...) The staff is fine; not friendly, but since it's a buffet that doesn't really matter. They seem to pour cups of sugar in every single dish; my son actually said he didn't like the macaroni and cheese because it was too sweet. And he's four, so he would subsist on lollipops and toffee if I let him. Even the sautéed mushrooms inexplicably come in a syrupy sauce. Maybe it's not a place I would take a first date, but if you need something quick, hot, and inexpensive, or if you're dragging a preschooler, this is a great choice. read more

Food was good, a little bit cold but good. When I went there was no wait! The waitress served us our drinks fast. Quick with the refills. Wasn't too busy. Feel like they could have more dessert options. They have lots of different food from rice to seafood to basic chicken nuggets and fries. I had some rice and lots of shrimp (fried shrimp), and some lo mein. For what it was I was satisfied. read more

Everything was cold and I asked could they put out fresh food and they didn't.I use to love this place but I won't be returning again!!! Cold food and they serve small portions and it's suppose to be a buffet SMH!!! I read more

Was a little nervous coming in here after the google reviews I will say it's expensive 15 a person but the food turned out to be as good as the service . Great selection and service , the waiter was accommodating and wasn't a bother came over about 3 times throughout our dinner for refills and service . Great experience! read more

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Wow I wish I could have left zero stars. Came with my wife, daughter, son and two of his friends. We go to get ice cream they were all pre packed for Covid and gave us no spoons. Kids were getting hyper so we decided since they didn't give us spoons and they were in covered plastic containers we would just leave....we were stopped at the door and told we needed to pay $1 per ice cream if we left with them....$6 for ice cream after dropping $97 on the bill. ABSOLUTELY ridiculous!!!!! And they were so rude about it too how can you run a business in this day and age and be so non customer focused read more