Of the three times I have been here(and I only go here for the convenience of the location in relationship to my residence) I find the staff to be rude or too busy to give me the time I need. There prices are the same as everybody else, if not more expensive. I decided today was the last chance I was giving them. I walked out mid transaction because of the rudeness of the staff. read more

Just received my HK VP9!!! Love it. Great price, great communication, Super fast delivery, even over the labor day holiday!!! Thank you guys, read more

Great experience with salesman assistant manager Kyle. Spent over 1k on a weapon. Throughout the purchase process I was a shored multiple times that I have aftermarket parasites that I had purchased in a package with the weapon could be installed by the on-site gunsmith quickly before I left the store. After the paperwork was done and my money collected I was directed to "Terry" the on-site gunsmith. I don't know if Terry's grumpy every day or just had a bad day today but he was very rude and informed me that he could not put the sights on today and had an attitude and telling me so. Found Kyle before I left the store I thanked him for his professionalism I told him about the unprofessionalism of their gunsmith and he said oh. I somewhat expected since how he was the assistant manager to address it but he did not stop me from giving the store five stars. I guess the moral of the story is don't plan on any of the added services that you're promised during the purchasing process read more

To start I've been using impact for a lot of firearm purchases, parts and ammo. First, way over priced like extremely over priced. But recently started to build a new gun and bought parts from other retailers because of price but decided to order some mags from impact. A month and a half later with no emails no phone calls nothing I dropped in and a person I will not name helped me. He went looking and we were both very professional 25 minutes go by and I find him sitting there talking to what I assume we're his buddies dropping the F bomb loud in front of other customers and being inconsiderate. I waited while he finished his convo and asked him if he had found them. No.. I demanded my money back and will not go back for anything else. Terrible prices, terrible variety of ammo, (for my guns at least) and employees who would rather talk to there buddies. read more

I'm not sure why there are so many 1 star reviews. I didn't have any problems with them. I live in Texas and they had no problems shipping to my FFL. Also-they didn't take the money out of my account until they actually shipped the pistol. I didn't check the availability of any ammo since we already had some at this time. I will definitely buy from Impact again! read more

To whom it may concern: On April 2 I purchased a Springfield XDM compact .45 with 3.8 inch barrel and 13 round magazine from your Boise store. My credit card was charged for the full purchase price on that date. On April 10 I called to check on the status of my gun and was told that "at the time of ordering there was one in stock, now there isn't one in stock, let me check with my manager and see if its in transit". Later that day I received a call saying it wasn't ordered and cant be ordered at this time. I asked when the store was planning to call and notify me of this and received no reply. That day (April 10) I changed the order to a Springfield XD mod2 subcompact with 3.3 inch barrel and 13 round magazine which was in stock. When I called today (April 22) I found out that the gun had not even been ordered until the 15th of April and was told there is no way of knowing when it will arrive. If you check store records you will see that I have been a longtime customer of Impactguns and have purchased numerous firearms from your Boise store and online. I have always found Impact to have excellent prices and customer service and have always recommended your store to family and friends but this transaction will have an impact on where I shop for firearms in the future. Thank you for your time, *This is a copy of an email I sent to customer service in Utah on April 22nd, have never received any response. I did pick up my Springfield XD mod2 today at the Boise store. read more

Do not make an online purchase. I placed an order and it took them 10 days just to process the order and on the day it was due to arrive, they said it would be on today's truck, another day and another call and told once again, It will be on today's truck. Finally had enough and cancelled order. Worst and slowest online experience ever! BEWARE! read more

This is regarding my visit which took place roughly two weeks ago: I was looking to purchase an ar15, when I arrived the place looked very busy. I tried to make myself know to some of the employees and kept getting ignored. They would not take me seriously so I took my business elsewhere. Very disappointed, I would never visit this place again. read more

Sold me $200 worth of steel bullets that cannot be used at the range then refused to refund my money. Sales person was mean in refusing refund. The Ammo was described as range Ammo when I purchased it. Stay away! read more

they are very difficult to get help then when you do they don't want to sell you a gun. I recently moved and updated my address through BCI for my concealed carry and drivers license but i didn't have anything w my new address. So I called BCI and they told me to buy a fishing license with my new address on it and that will work. I bought license then went back to get gun. They still would not sell it to me because they said their insurance policy won't allow them to accept fishing license for proof. The ATF accepts it but Impact doesn't? The ATF is already a pain then Impact makes it even worse. So I went to Red Dot in Layton and bought the gun with no problem using the fishing license and concealed carry permit. I wouldn't go back to Impact if they paid me. It's ridiculous they have stricter policies than ATF. I don't know why people shop here or how they stay in business with such horrible service. read more

If you in the market and looking to purchase fire arms online, avoid this place! I'm new to buying fire arms and not familiar with the whole process but dealing with Impact Guns made everything very unpleasant! The lady I was dealing was very condescending and rude . I placed and order on Tuesday and Wednesday morning I received an email stating something was conflicting on my order and I had to call or respond to their email. I responded to their email. Fast forward a couple of day and I follow up with Impact Guns because I have not heard back from them and I'm I did not respond fast enough so they canceled my order. When I inquired as to what was conflicting on my order I made the mistake an ordered a clip that is not legal in California. This is where I was lectured about CA gun laws. Again instead of helping me out and trying to walk me through the process, this individual choose to be condescending and rude. Long story short, I took my business else where. read more

DO NOT ORDER FROM IMPACT GUNS. There website does not accurately describe the product that is being sold. I purchased a firearm based on the description and the picture they had on their website and what I received was inaccurate. Their sales manager Taya proceeded to argue with me and tell me the pictures on the website are just a "general" photo description and might not be accurate. (What?!?!?!) They then held up my refund even though I never took possession and they sent the wrong product. I then called customer service only to have another individual be just as rude, vague, and generally unconcerned and told me "yeah we're all the same department, there's nothing we can do." read more

I wish I had read all the Yelp reviews before I purchased. I'm inclined to call this a bait-and-switch, though it may be pure incompetence. Ordered 400 rounds of ammo more than a month ago. Price was really good for full-powered 10mm. Order didn't ship, and eventually got a "back-ordered" e-mail. Corresponded several times -- they actually were good at responding. Eventually they said they had to get it from a different warehouse, but it would ship soon. It arrived today -- 8 boxes of 20, not 8 boxes of 50. The photo AND description on the site CLEARLY show and say 50. Also, instead of the 1250fps advertised, the boxes are labeled as 1150fps, so they really didn't get anything right. Spoke to customer service, and they are saying 20 rounds is the correct amount per box. My only option is to return the merchandise, which I will do with all haste. Will not order from them again. read more

I recently (In the past year) have purchased two guns from impact guns and I have enjoyed both experiences as they made it easy and simple for me. Big props to them for helping me out. One of the times I did have to search for an employee for a while before finally finding one, but overall it was a great experience and I enjoyed it. read more

Website updates and customer service are mediocre. They do not care about the individual since there are so many others "in line." I value service more than a small amount saved. A waste of my time read more

I really like the range and sales persons. Good service and assistance. Range needs some more ventilation but is clean and good for a gour of shooting. read more

Absolutely horrendous customer service. I purchased a Ruger AR556, NJ compliant model rifle from them with a discount code provided. They cancelled the order the next morning and claimed that it was not a compliant firearm. After explaining to customer service that the part number of the rifle they were selling was the compliant model as recommended by the mfg and full well knowing I could purchase this in any local store, they refused to acknowledge that this was their mistake. Wound up just going to a local retailer and paying more money for it. Will never purchase from them again. read more

These people get zero stars. This company has very poor business ethics I can't even began to explain what happened to me but my money was taken and I never got my order they even said they refunded my money I called the card company 3 days later that was a lie I had to dispute the perchance just to even get my money back WOW!!!!!! This company does not care for the customer at all I do NOT recommend this company at all for any thing oh wow yelp has you give at least one star just to finish the post they don't even get that in my opinion read more

Impact Guns - Guns & Ammo Near Me - Ogden, Utah

The laziest, most incompetent bunch of bozos I've ever encountered in a gun store -- no, make that retail store, period. THREE TIMES I tried to order from their shop here in Boise. I'll recount the last two: 1. I called Savage to see if one of their XP packages (rifle + scope) was available in left hand (the rifle itself is in left hand). They said yes, just have your dealer call, we'll give them our wholesale price, then they can tell you retail price and order. I gave Impact the direct phone number for this. One week later I called back -- "we tried to call but couldn't get through." And that's it. Making more than one attempt to call is just too much work for these turkeys. Second, I actually ordered a NAA Black Widow that was listed as in stock in their website. Was told it would take 1-2 weeks to deliver from their warehouse in northern Utah to southern Idado (SLC to Boise). At 2 week mark, I called and was told it "was still in transit." Now, over a month later, still no gun, no phone call, zilch. I went elsewhere. These turkeys really don't care if they make a sale. read more

Don't bother. Placed an order 17 days ago for ammo they say they had in stock. Charged my credit card 10 days ago. Ammo still hasn't shipped. Placed an order for a holster and bore brushes this morning with Midway USA. It was filled and I got a tracking number within two hours. I guess Midway cares. read more

Placed an online order for an in-stock item and waited 5 weeks before receiving an email telling me my order had been cancelled. 6+ unanswered email attempts in that 5 week window as well. I made 2 attempts at calling the customer service office but gave up after 40+ minutes waiting. In that same time frame, the item is now impossible to find in stock anywhere else. I used many online gun/accessories retailers and this was one of the worst experiences. read more

I placed an order for a new Smith and Wesson Shield but noticed it was clearly used after I received it. I spoke to one of their customer services reps Melissa who stated that they will not refund or replace it. I wrote a review on their website which contained fact and nothing derogatory or anything against their review guidelines but they blocked it to protect their sales. For this reason, I will not trust anything on their website going forward and would recommend anyone who is interested in making a purchase do the same. read more

Impact has a really nice range and that is the only reason that I go there the few times a year I'm forced to shoot indoors. However, their service is awful, their prices are high, and their employees would rather tell you what you need instead of listening to what you want. I've attempted to buy firearms there on three different occasions and I've finally decided that I will never attempt to buy a firearm from them. I've got friends that say the same thing and have warned me about dealing with the sales staff at Impact Guns. The first time, I tried buying a shotgun (2008): I stood in front of the "shotgun counter" for over 20 mins before I was finally helped. Then, the jerk behind the counter kept telling me what I should buy; Which happened to be a shotgun out of my price range at the time. The second time, I tried buying a 9mm pistol (2009): While standing at the middle display cases full of pistols, I was flat out ignored, repeatedly by multiple sales people. It was busy, but even when I would step up and attempt to announce myself, they would look right past me and ask the person next to me or behind me what they needed. I was wearing tennis shoes, jeans, a plain black t-shirt, and a ball cap. I have no exposed tattoos and no piercings. Why they chose to ignore me remains a mystery, but I'm still appalled by it. The third time, I tried buying a .45 cal pistol (2012): After standing at the middle display case for an extended period of time in their nearly empty store, a short , bald, stocky guy with glasses helped me. Again, instead of listening to me, he would rather tell me that I'm concealing my weapon in the wrong place (I inquired about small .45's for concealment as I'm a CCW holder in Utah) and then tell me all the different pistols he owns and how he conceals each one. That's fine usually, but he kept interrupting me, and refused to shut-up long enough for me to get back on topic. After 20 mins, I finally left without even handling a pistol. I've been in Utah since 2002 when the Air Force decided Hill AFB would be my permanent duty station. I have known many gun enthusiast over the years and most of them tell me that they dealt with the same issues at Impact and they refuse to shop there. These are active duty military people that can't stand to buy firearms from Impact guns. I can't believe this place is still in business. I'm guessing that if it wasn't for their range, they probably wouldn't be. I prefer to shop local and buy these types of items from "mom-and-pop" stores, but with service like that, it forces me to go elsewhere to the chain stores (Sportmans, cabelas, etc...) and buy my firearms. read more

I agree with most of these negative reviews. Their representative told me they have a price match guarantee today. When I called, they refused to honor it. I posted a comment to their Facebook page, and rather than call me to make it right, they deleted my comment. Stay away. read more

Ordered a Marlin 336SS after I have received notification from them that they have it in stock. This was on 11/08/13. It was supposed to ship on the 23rd. On the 25th, I emailed them to learn that there is a mistake and it is not in stock. Now they are saying 3-4 weeks. I am considering canceling it but now I have ordered a few hundred dollars worth of accessories for the rifle. I can't recommend this outfit. It seems they are fishing for orders and hope some won't cancel and become a back-order. Very poor customer service. They should have let me know immediately that they made a mistake. read more

Ordered a gun that was supposedly in stock. Was told that it would ship soon. A week later it didn't ship and I was told my credit card had a problem. This was just a few days before the sse in California was gone so I was upset that I wouldn't be getting my gun. Called and called to discover they didn't want to ship the gun because they didn't understand California law. Look elsewhere when buying a gun out of state to California. read more

Ive bought from these guys several times. They have great customer service and an incredible lifetime warranty on some of the products. I had a pin come loose on a pistol I purchased new for them. They went above and beyond took care of it immediately on the spot. Their concealed carry class was top notch as well. read more

I ordered 2 Ar mags. The web site said "ships in 2-3 business days" It's been over 2 weeks and counting. Look elsewhere for any orders. I will never consider this place again...... read more

Placed an order on 8-27-2014 from the rifle being advertised as "In Stock". Shipping date was on or before 9-9-2014. Called on 9-10-2014 and asked had it been shipped and was told it was on a truck and to look out for a tracking number email. Instead I got an email from another person saying their vendor "takes their sweet time shipping orders". So as of now I'm thinking I need to put track shoes on so I'm prepared for the run around. I will update my review when I get more info so my one star rating will stay until my gun gets to the dealer. read more

I bought a brand new 10/22 from impact it had some issues and would not chamber. The staff was helpful in trying to get the gun working. They would not return it and told me to go thru ruger. 10/22 are known for quality. If the store won't guarantee its guns I will be shopping else where. I would not recommend impact. read more

Just spoke to Darin the manager there. He took time out of his day to give me a call, and your the issue at hand and made right. That spoke volumes. Thank you Darin! read more

Terrible location. Old timer running the range was very rude, I would even go so far as to call him hostile. In his defense he apologized and comped the range fee but it was still really over the top. Would not recommend to anyone. read more

I love this place brought my ar15 in and they took care of everything great selection of firearms good prices on ammunition great people got me an account set up in case anything I bought wouldn't work on my guns they recommend the best stuff for my guns this place is my go to for all of my firearm needs and wants five stars all day read more

Sent in my little S&W .38 special J Frame to Terry "Yoda" G for a trigger and action job and what an amazing difference! The new action is like butter. From the time I sent my revolver in for the work to having it back in my hand here in northern California it was exactly 1 week. Terry was on it 100% and the work was absolutely outstanding! I will be sending more work his way very soon. Highly recommend. Thanks again Terry. read more

Stay away from those thieves. Their website is very nice but guns that they say NEW appear used or not working properly. The most annoying is part when you try to return the gun because is damaged or not working, they will tell you to talk to manufacturer and that their policy doesn't allow returns. This means they sell people garbage with no consequences. Go somewhere else. I'm stuck with garbage. read more

HORRIBLE! Their website shows an item in stock and lists a shipping window but i have yet to get the item ordered as promised in writing! Had to cancel two orders due to non-delivery as listed below the "In Stock". I'm betting this is run out of the owners garage! read more

This is my gun store; Ogden is the one I always buy from. Really like the selection of firearms, prices, lifetime warranty and personnel. Especially like Randy Gardner. read more

Could not fulfill order for weapon listed as "in stock." Ignored first inquiry. Responded to second inquiry with BS.

Do not go here!! Went in to buy a gun or two, but wanted to shoot a bit before. Talked to the guy and right away I knew I didn't like the dude. Didn't greet me and hardly looked at me when I was talking to him (looking at his phone or computer) I asked if we could shoot, the answer I got was "we don't have any open lanes" as I see only three of the ten lanes being used... I asked if there was a better time I could come back when a lane would be "available" and what pissed me off was his answer "it's Saturday" Thanks diptard I forgot my calendar at home. I just got a couple K's bonus and wanted to buy a nice AR setup. Nobody asked if I needed any help. I would have liked to have someone to do a special order (doubtful they would have what I wanted in stock) Ended up walking out after 20 minutes. Don't waste your time. read more

Be CAREFUL! Once you place an order, they are going to ship it, no matter how hard you try to cancel otr how much warning they have. I think that's so they can lay claim to the shipping cost and a whopping 20% restocking fee. I consider that disreputable behavior. Probably better to shop elsewhere. read more