I was here before the store opened to get a new phone. Store hours state the place opens at 9am…read more 9am has come and gone, and it is now 9:16am. Gate is still shut, doors locked, no one inside. Who is managing this store?!?

Everything I come to this Verizon, I get nothing but the best…read more Greeted by young man that needed someone else to assist with my phone crashing out on me, that made my screen turn black & it was on talk back mode as well ,going crazy...another young man named Ken took over and he was the sweetest and was working extra hard and mind you it was 6:45pm. I was that annoying customer that shows up 10 min before closing LOL. Ken went to get the manager Eli and he was fabulous! Kind,knowledgeable and what's so cool is, he blind! He the baddest guy ever! Love how he became manger... They had to re set up my phone and lost a few pictures but all good. Ken & Eli- Thank you for having such great energy/experience.

Went in for help with a phone problem. Larry went above and beyond to help us. spent lots of time…read morewith us and completely fix the problem.

Good service very helpful and knowledgeable Lots of…read moreinventory. It's safe. They have great cell plans international with lots of perks also 5g home internet service plans and business benefits. Sing the manager is helpful so is Julian.

Omg just finished with Dijay ASM who was brilliant!!! Totally to be recommended - l will follow…read moreher. 1. She knew her stuff - wow!! 2. She reduced my monthly bill 3. She got me a free apple watch 4. She did all the heavy lifting and got me internet for $35. Dijay needs a raise!!!!

Beware of deceptive add-ons and unprofessional behavior. My husband bought a Samsung S25 here on…read moreinstallment and was handed three "trackers" we never asked for. We later found out they carried a monthly fee and were told we couldn't get the installment plan without them -- something never disclosed. When I returned to have the trackers removed from our account, the supervisor never asked for my ID or account info, became defensive, and eventually told me to "F*** off," adding that if I complained, he'd deny it. he escorted me from the store. Hidden fees + abusive language = I won't be back.

Richard was awesome. He was busy, but he took a moment to find out if I needed something I could…read morehelp me with quickly before moving on to other customers. As I walked in, I wasn't familiar with the location of the products and he directed me and showed me what they had in stock and said that they're starting to phase out the sort of things that I need but give me advice on how to get around that problem. My wife and I've been coming here for our AT&T service, which we never have problems with and love the customer service and the people so thank you for being there for us.

in the past I had soso experiences here but yesterday a young lady helped me. she fixed my phone…read morewas super knowledgeable and helpful and went over my bill and upgrade options. She was the only one working an should get a promotion. I wish I remembered her name but she had a star pimple patch and brown hair I remember that.

Very polite & professional. I was fully satisfied of their Service . I really recommend to every…read morecustomer who need help with any Devices Android or Apple products they have all solutions . Thank you

Battery was replaced but not an Apple OEM battery. Phone had no facial recognition after the fix…read more $130 + $5 tip. Now I have to get an Apple iPhone battery at the Apple Store and fix the facial recognition feature.

Fast and efficiently phone parts swap. Even though the Plaza suffered intermittent power outage…read more Highly recommend this locatio!

I have insurance through Asurion and this was one of the repair places they recommended. I was…read morehonestly really nervous because of the reviews. One of my laptops had a cracked bottom screen with a line going through the middle that kept getting worse. My other laptop screen suddenly stopped working out of nowhere. I decided to go with the El Cerrito location and paid $99 for each repair. I was starting school again on May 4, so I dropped my laptop off about a week before classes started. The same day, I got a call saying my MacBook Pro was being shipped to their main repair center in New York. I was skeptical and honestly didn't want my laptop shipped, especially with school around the corner. I was worried any little bump during shipping could make it worse. I told them I didn't want it shipped, but they said it was already too late and I would need to contact the insurance company. They told me to wait 24 hours. After about 2 days I checked again and they said it was already being repaired. Thankfully, everything worked out. The staff at the El Cerrito location was really nice, helpful, and patient throughout the process, especially when I had questions and concerns about my laptop being shipped. They repaired my laptop and had it back to me within about a week. My laptop looks and works like new now! I'm super happy with how everything turned out, especially since I'm back in nursing school. The packaging was also really secure and professionally done.

So kind and quick repairs. I had my phone here fixed and also have my laptop checked here! Highly…read morerecommend. :)

Great place for any Phone repair New batteries or new…read morescreens wet phones Etc. Good prices and easy to find. A hole in the wall for Quick repairs and big savings. Súper Recommended.

Was able to fix my iPhone screen in less than an hour. Fast a great service. Highly recommend.read more

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

The management is very bad and now even more this employee that stole my money $200 he asked for…read morethe down payment of an iPhone 16 I asked him why a $200 down payment he Shawn and the manager at that time said because I wasn't trading in any phone then when I cancel my order cause he never told me all the info of how much I need to pay which he said $6000 I asked for a refund and he denied and lie that I gave him those $200 down payment for the phone and didn't returned me the money don't buy anything there please now that bad employee is the new manager don't go to Tmobile on McDonald ave Richmond ca near foodsco

Customer service was really bad. They have no idea what they're doing. I went in to change to t…read moremobile and came out with a different number. I transferred phones and they did not ask me permission to do the process knowing that I would loss data and important information that I had and cannot restore. Do not go here