Everything I come to this Verizon, I get nothing but the best…read more Greeted by young man that needed someone else to assist with my phone crashing out on me, that made my screen turn black & it was on talk back mode as well ,going crazy...another young man named Ken took over and he was the sweetest and was working extra hard and mind you it was 6:45pm. I was that annoying customer that shows up 10 min before closing LOL. Ken went to get the manager Eli and he was fabulous! Kind,knowledgeable and what's so cool is, he blind! He the baddest guy ever! Love how he became manger... They had to re set up my phone and lost a few pictures but all good. Ken & Eli- Thank you for having such great energy/experience.

I was here before the store opened to get a new phone. Store hours state the place opens at 9am…read more 9am has come and gone, and it is now 9:16am. Gate is still shut, doors locked, no one inside. Who is managing this store?!?

I had issues with bills, promotions, and ipad set up- Quinn was so helpful and patient with the…read moreproblems. I made sure to come back when he was working! Outstanding guidance from him

I ordered a phone on T mobile's website to pick up at this store. i was so excited about my…read moreupgrade. i couldn't wait to play with my new phone. i was on my way to the store when I received notice that mu order was canceled. i immediately called the store and inquired why the order was canceled. The manager told me that my order timed out. I said that was impossible because the website stated I had until Sunday to pick up the order. He said that the order was made in the store. i said that was incorrect. I placed the order at 5:30pm on the website. He kept insisting that it was placed in store. They are either very incompetent or shady. Either way..Beware!! Patronize this store at your own risk. You have been warned.

It never ceases to amaze me when someone on Yelp (invariably someone who doesn't post reviews…read moremuch)* posts a 1 star review and gripes about their negative customer experience--and then I go have a 5 star experience. I went here to sign up for new service and purchase a new phone right before Christmas, right in the midst of the holiday rush. The first day I went and had a number of questions about the program. The service representative (Rachel) and her colleague both were courteous and helpful. The next day, I went back--the same CSRs were there and remembered me. This time, the store was pretty busy but they acknowledged me and let me know they would help me shortly. I saw the CSRs juggle multiple customers with professionalism and politeness. When it came my turn, Rachel signed me up and everything went smoothly and quickly. The current staff should be lauded, not chided, for their customer service skills. * Pro Tip: When you see a 1 star review, take a look at the reviewer's page. Oftentimes, you'll see that the reviewer usually posts negative reviews. That should tell you something. That is not to say that all 1 star reviews aren't deserved (like Farley's and Mariposa Bakery--whose customer service is pure trash and deserve less than 1 star), but take a close look at who's reviewing a store when deciding how much weight to give the review.

My cell phone crashed and needed repairs or replacement. I went to the E.C. T mobile store by…read moreIhop. Got there at opening, had to wait a bit​ as I wasn't 1st. Paloma was the sales person helping me. Paloma told me " you don't have insurance, you'll need a new phone" Not what I expected, but OK. Paloma was great with her technical skills, I repeatedly told how grateful I was etc. My visit was lengthy because all the passwords I needed were in my old phone and unavailable. She did another of alternative things to get me up and running. We were almost through when a new customer came in, interrupted us and asked for a screen protector. Paloma quickly dropped her focus on me an proceeded to help this other person. I looked at Paloma and said, finish with me, we're almost done. Paloma answered, I don't get paid to help you. The other customer got upset and started quoting racist s--t at me. I told the customer, you don't understand, there are 4 other men behind that door, and she won't call them because she wants your sale. As my voice got louder, all these men came out from the back office. No one said anything, including the MANAGER! The customer apologized to me and said now she sees what I was talking about. I left. The next day a I get a text from T mobile "your insurance has been cancelled" I get another text " Your new insurance is activated" Paloma had canceled my insurance so she could get credit for selling me: new insurance, new bundle which had a tablet and on going service, and a new phone and case!!! I called T mobile immediately, they apologized,that should have never happened, we will escalate this issue. I told the person on the phone: I hold PALOMA and the MANAGER responsible for all this! T mobile told me to not go back to that store. I will never have PALOMA help me again. I

I am so thankful for this place. I went here to get a phone for my elderly mom in November 2022…read more She had been an AT&T customer via her landline with the same phone number since 1972. The young woman who helped me was so understanding and did not try to sell me extra things, and really listened to what my needs were. I walked away with the perfect first cell phone for my mom, which allowed her to talk easily to her friends from her lonely new care home (she was bedridden and couldn't use her hands), and to talk to me every night, from her same old phone number. When I went back a few months later with my mom's phone and death certificate in hand, a different young woman helped me. She was equally understanding, helpful, and human. And the first young woman was there, and remembered me! She asked how the phone had worked for my mom, and gave me her sweet condolences. Ultimately, the staff (including the wonderful male supervisor) give me a less bureaucratic and salesey experience than I ever imagined at AT&T. Everything was resolved by the time I left from my last visit there, and I could tell that the process of closing the account was complicated for the AT&T staff. When I mentioned this to the supervisor, he said "This is not as complicated as what you're going through." Amazing service! I do not have AT&T for my own cell phone, and they did not try to talk me into it... but I am tempted if it means that I get to work with the people who work at this store.

Richard was awesome. He was busy, but he took a moment to find out if I needed something I could…read morehelp me with quickly before moving on to other customers. As I walked in, I wasn't familiar with the location of the products and he directed me and showed me what they had in stock and said that they're starting to phase out the sort of things that I need but give me advice on how to get around that problem. My wife and I've been coming here for our AT&T service, which we never have problems with and love the customer service and the people so thank you for being there for us.

5 STARS! Alan is the best phone and electronics technician and repair person! I always get fast…read moreservice and perfect repairs. I've brought in several cell phones / electronic devices and every time his high quality and great value repair work shines. Unlike a lot of phone repair places that are always closing and reopening and moving Alan and his business has been at this same location for a long time and that's a sign of great quality and value in any business but especially in the electronics repair business. 3R TEC is the place you can trust to get it done right the first time. I highly recommend you bring any item you really care about and want fixed right to Alan, he has never let me down. It's also nice there's usually plenty of parking and even some places to eat at the same location. I trust him so much I travel two towns over just to come and get my items fixed at a place I completely trust 100%. Try him once and you'll see why he's the best!

Service requested was fulfilled Quality is completely…read moresatisfactory. This business did the job at 25% of what the Apple Store quoted me for.

After seeing one of the WaveForm podcasters using the limited edition "Touch Grass" skin on his…read moreMac, I decided to order this MacBook Neo skin from dbrand. After more than a month of waiting for the back order to finally ship, I finally got mine today. Because I am terrible at following detailed instructions and was worried about making a mistake with the placements, I sought out the services of a local tech shop in the hopes that they could send someone out to help me. El Cerrito Plaza is home to uBreakiFix by Asurion, which I discovered through a Google search. I had never heard of them or even stopped by this establishment before. Around 11:30 a.m., I arrived, and by noon, I had completed my assignment. Fem, a young woman, agreed to take on my project, and I met with her. She consulted a technician and gave me a price of $20 when I asked for an estimate for a job like this. The extra $10 was going to be a tip for my tech, Jeremiah, since I was planning to pay $30. The two young technicians were extremely kind, helpful, and careful with my MacBook. They provided excellent customer service. You can get all your tech needs met here, in my opinion.

I have insurance through Asurion and this was one of the repair places they recommended. I was…read morehonestly really nervous because of the reviews. One of my laptops had a cracked bottom screen with a line going through the middle that kept getting worse. My other laptop screen suddenly stopped working out of nowhere. I decided to go with the El Cerrito location and paid $99 for each repair. I was starting school again on May 4, so I dropped my laptop off about a week before classes started. The same day, I got a call saying my MacBook Pro was being shipped to their main repair center in New York. I was skeptical and honestly didn't want my laptop shipped, especially with school around the corner. I was worried any little bump during shipping could make it worse. I told them I didn't want it shipped, but they said it was already too late and I would need to contact the insurance company. They told me to wait 24 hours. After about 2 days I checked again and they said it was already being repaired. Thankfully, everything worked out. The staff at the El Cerrito location was really nice, helpful, and patient throughout the process, especially when I had questions and concerns about my laptop being shipped. They repaired my laptop and had it back to me within about a week. My laptop looks and works like new now! I'm super happy with how everything turned out, especially since I'm back in nursing school. The packaging was also really secure and professionally done.

Great place for any Phone repair New batteries or new…read morescreens wet phones Etc. Good prices and easy to find. A hole in the wall for Quick repairs and big savings. Súper Recommended.

Jorge it's amazing so calm and efficient. My iPhone screen went dead after I drop something on it…read moreand I was desperate to get it functioning again so I can communicate with clients. I saw him Yelp and decided to give him a try . I'm so glad I did. He had the part he could work on it right away and he was so fast. I can't believe he was able to do it so quickly I was off and running with a new screen in less than half an hour, and the screen is really good quality too so if you need iPhone repair, this place is amazing. The price is reasonable. It's quick service from someone who really knows what they're doing.

Darryl is the absolute best! He fixed my phone in under an hour and was incredibly kind. The store…read morehas a wonderful selection of cases and phone supplies and they're incredibly reasonable. I needed a new OLED screen replacement and other places quotes were $300 and up. At World Phones I paid $205! 10/10. Definitely recommend!

Black iPhone screen of death was cured by World Phones. Quick same day service and fair prices…read more Would definitely come here again

The management is very bad and now even more this employee that stole my money $200 he asked for…read morethe down payment of an iPhone 16 I asked him why a $200 down payment he Shawn and the manager at that time said because I wasn't trading in any phone then when I cancel my order cause he never told me all the info of how much I need to pay which he said $6000 I asked for a refund and he denied and lie that I gave him those $200 down payment for the phone and didn't returned me the money don't buy anything there please now that bad employee is the new manager don't go to Tmobile on McDonald ave Richmond ca near foodsco

Customer service was really bad. They have no idea what they're doing. I went in to change to t…read moremobile and came out with a different number. I transferred phones and they did not ask me permission to do the process knowing that I would loss data and important information that I had and cannot restore. Do not go here