The personal attention & genuine caring by Jennifer (X-ray Tech) Alfredo & Sakura (front desk) is the reason for the 5 stars! From walking in and setting up today's appointment (11/20/25) to completing all the paperwork and the actual Xrays, it could not have gone any more smoother! I am very pleased! They are true professionals! J.O. read more

Don't waste your time visiting this clinic. I'm giving this 1 star only for the radiology/X-ray staff, who were professional, kind, and efficient. However, my experience with the front desk and billing department was extremely disappointing. * Front desk: very disorganized and unprofessional. I provided my insurance information at the time of visit, but it was not properly processed, and I was billed the full amount. * Billing department: extremely unhelpful. I called multiple times to resolve the issue. One representative was rude, raised his voice, and hung up on me after I questioned why I, as the patient, was being asked to fix an internal administrative error caused by incorrect handling of my insurance information. Overall, basic communication and accountability were lacking. I would not recommend this clinic due to poor administrative and billing practices. read more

This was my first visit to this RadNet location. My appointment included two ultrasound exams, which were scheduled by their staff because the orders required additional time beyond what could be booked online. The front desk was pleasant, and the wait was reasonable. However, the first exam was completed in about three minutes, which immediately seemed unusual given that it typically takes closer to 30 minutes. As it turns out, the exam was not actually completed, and no report was generated. Additionally, during preparation for the second exam, the technician did not step out of the room while I removed clothing, which felt inconsistent with standard healthcare privacy practices. Ultimately, my doctor had to follow up to confirm the missing report, and I had to take additional time off work to return for the correct scan. I'm still unclear how such a significant oversight occurred. read more

My 78 year-old mother had an appointment scheduled here for an MRI and received multiple confirmation calls beforehand. On the day of the appointment, they even called again to verify details like metal items and confirm she was coming in. When we arrived and began filling out paperwork, we were suddenly told there was no authorization on file and that her appointment had to be rescheduled. My mother is in severe pain and it is very difficult for her to get around. Arranging transportation and bringing her in was not easy. The authorization should have been verified before confirming the appointment several times and asking an elderly patient to come in. This situation caused unnecessary stress and hardship for my mother. I hope the office reviews its scheduling and authorization process so other patients especially elderly patients in pain do not have to go through the same experience. read more

Imaging Specialists - Burbank - Radiologists Near Me - Burbank, California

Great service . Everyone here was kind and helpful . Thank you for a fast and reliable service . G-d bless .

I don't know why this place has terrible reviews. The young man who checked me in was very kind and helpful. My technician, Nela, was amazing. She walked me through my ultrasound and made me feel extremely comfortable. She was not only gentle but continued to ensure that I was okay throughout the procedure. Truly a great experience! read more

Susanna (hope I did not spell your name wrong) was my US tech. She's very professional and nice. This place is amazing, I just called them to get an appointment for US today and I was able to have one at 7:30pm right away! read more

If I could leave negative stars I would. After several confirmations for an appointment and having a pre-registration done I arrived to the office 30 minutes early, they requested 20, only to have to wait an hour and 20 minutes and counting to have my daughter seen for an x-ray. The pre-registration is pointless since the insurance was not verified ahead of time they tried to charge me a co-pay higher than that was Necessary. I question it, the first time told yes they did so I asked her to double check the insurance and suddenly the copay dropped by $60. She did not in fact check it. I will be scheduling any place else but here and I recommend anyone who values their time do the same. Unreal. read more

Terrible!!!!!!! Avoid this place if you can. My mother has a problem with her veins and she was there for an MRI with contrast, so we asked them not to poke her in the arm but directly in the hand. We couldn't get in with her, she barely speak English. We asked them that if they couldn't find the vein, to cancel the mri and we would go to the hospital to do it because she really has a problem. She got in and the guy was very rude to my mother, she told him to please go directly to the hand and he said he found a good vein in the arm, and of course he couldn't do it and ended up poking her several times in the arm and then went to the hand, poking her another three times and going very deep, so painful and without warning her he was going in. Now we are at an urgent care with my mom all bruised and with liquid in her hand and arm. Terrible, rude, no apology or explanation through the process and then at the end my mom felt dizzy and nobody helped her walking her out. We are formally complaining at BBB of course and if she develops an infection or a complication we will contact a lawyer. We are beyond upset!!!! We have pictures from the moment we left, a few hours after and today that she has like infected hand!! We tried talking to someone and conveniently they don't have a costumer service or formal complaint department, but we will make sure they hear from us. read more

I am writing to express my extreme dissatisfaction with the repeated issues I've experienced with your office between May 15 and May 19, 2025. This situation has not only wasted my time and money but has also shown a serious lack of professionalism and care for patients. I originally scheduled my father's appointment nearly a month in advance for the Burbank location. However, while trying to register online, I noticed the appointment was mistakenly listed under Northridge. I showed up at the Olive location on Thursday, 5/15 at 7:40 AM, where I was met with unprofessional behavior at the front desk. "Samantha" was seated in the back (not at the reception desk), not wearing a name badge, and only acknowledged me after I approached her. She printed out the appointment information and highlighted that it was scheduled for Northridge at 8:00 AM without offering any support, such as fitting us in as a walk-in, rescheduling, or even showing empathy. It's basic common sense that we wouldn't be able to make it to Northridge by 8:00 AM while standing in your office at 7:40 AM. I then called Northridge, where a very helpful representative rescheduled my father for Friday, 5/16 at 1:50 PM at the Riverside/Burbank location. However, when we arrived for that appointment, we waited 15-20 minutes only to be told that the technician wasn't there. When I asked why no one called us ahead of time, the front desk person said, "She didn't catch it." As a result, we were rescheduled yet again -- this time for Monday, 5/19 at the Olive location. This entire situation could have been prevented if someone had simply taken the time to verify the correct location, show basic courtesy, and communicate effectively. Instead, we experienced: Poor communication Multiple scheduling errors No notification of cancellation No accountability at the front desk A complete disregard for patient time and care At this point, we've wasted several days, made unnecessary travel, and experienced avoidable stress -- all due to a clear lack of coordination and patient service. You need to prevent situations like this in the future and what steps will be taken to ensure your staff are trained in proper communication and customer service. This entire experience could have been avoided if anyone had shown basic human decency and effort. Patient care means helping people and you have completely failed at that!!! read more

I don't recommend anybody to go in this location because they don't care about people. They give me an appointment for November 1st at 10 am that was on Saturday. I had ultrasound exam. They sent me reminder message and I confirmed that. They asked me to be there at 9:40 . I arrived on time. The door was closed the parking gate was closed. I waited there about 40 minutes no one came and I go back home. read more

Giving one star because there isn't an option for less. Setting up for MRI: Against my elderly mother's clear requests not to poke her arm, the unempathic technician poked her SEVEN times (arm and hand). This tech was not only unqualified in phlebotomy, but he was super rude. Elder abuse!! Stay away. Shame on you, Radnet! read more

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This place is a joke!!! We had to come back after paying $450 out of pocket because the initial images were not legible and blacked out. We arrived at 6:30 pm to retake and were told the machine "just went down". And when I asked if I can go to another location they said I need to do the retakes at the same location. So I am the mercy of this place. Ugh!!! read more

It is located next to CVS. Entrance at Parish Pl. The Service: Two staffs at the counter doing check-in. Now you may even fill out the check-in forms online in advance. Very convenient. They offer online appointment or walk-in. The Parking: Private parking lot and street parking (free). read more

Imaging Specialists - Burbank - Radiologists Near Me - Burbank, California

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Six days later and the radiologist has not even looked at my test. Completely ridiculous. Nobody answers the phone ever and they have you leave a message which they don't return. Avoid this place if you can. read more

The no need to make appointment is not true, you get there and they make you come back with appointment, you want to call and make the appointment and nobody answers the phone. People with wheelchairs etc they been turned around because is availability they say, so answer the phone and make people the appointments they need in the first place instead of wasting time and energy. Change the phones if the ones you have don't work please. read more

This is a good place for X Ray needs. The quality of care is good but the customer service needs a big improvement. When someone comes in and I greet them good morning no response is very disappointing with my brother is disabled. I called at 8:00am never got a call back called again at 9:30 and goes to voice mail no live operator. That really needs to improve. I had come here before was better but quality has dropped . read more

Imaging Specialists - Burbank - Checked in for my Brother who is disable and had the worst customer service. - Radiologists Near Me - Burbank, California

Came here and the wait was so long. Both bathrooms were dirty and the people were nice . Parking is very small.

I was a little sketched out when entering the building as it looks very dated, but I received THEE best care from the MRI techs here. Special shout out to Jason and Carr who were heaven sent and helped ease my nerves for my MRI. Jason stayed in the room with me the entire time. I would come back just because of the care I received from Jason and Carr. Thank you for making this a great experience for me! Also, the check-in process was easy too & staff seemed friendly. read more

I've come here twice in my 36 years and have no complaints. Speaking to a live person over the phone wasn't too complicated. The office wait time on the day of my appointment was about 20 minutes. I went in for an MRI (my first, hopefully last) and the specialists were very friendly and kind. I had to spend 25 minutes in the actual machine. It got hot, and they gave me some time to rest before going back in! They explained that I couldn't move but I could just take a breather in my position. Overall, nice experience! read more

I was lied to when I made an appointment for an MRI. I specifically asked 3 times if MRI was an open /sit down, NOT lie down MRI. They said yes. My doctor specified I needed this. They told my doctor they had it. They told me they had it I didn't find out they lied about this until I walked into the room for the MRI. The technician told me they always do this. I now get to wait until I can get an appointment somewhere else, while I suffer in pain for a diagnosis. Horrible people. read more

Nobody answers a phone. You can't get an appointment. The technicians are very nice but the front desk is a total nightmare.

The front desk ladies are terrible! They are unprofessional and rude. This is supposed to be a walk in place but as soon you get in there they want to make you an appointment because they are already "booked" for the day, and when you go back there with your appointment anyways you need to wait for more than 40 minutes. Also at the time of your appointment make sure you check what you need to get done, because the ladies at the front desk are not doing a good job. Very bad experience! I also spoke with the manager and hopefully things can get better and have more qualified people at the front desk, they need to remember that they are dealing with patients that are having health issues. I don't recommend this place. read more

Sammy was a huge help! Our Doctor put up the wrong order and Sammy spent the next 45 minutes helping us get the right things. She saved us alot of headache read more

I've been here a couple times for x-rays, and getting IN is generally not a problem. They get me in on time, take the images quickly, and I'm good to go. It's getting OUT that's an issue. You have to wait forever to get the CD and report to give your doctor. That part of the process is highly disorganized, and they could seemingly benefit from a good office manager. read more

This is the worst place for the MRI. My wife had to wait seven weeks for her MRI that doctor wanted to be done within a week. She had askl doctor several times to resubmitt the prescription as the Imaging office misplaced it. The appointment was reschedule four times. When finally my wife came to the appointment, the nurse was not able to take her blood and appointment had to be rescheduled. Everything she was coming to the appointment, she had to fill out the same paperwork because the original on was not " in the system" Stay away from this Imaging Center at all cost. read more

Avoid this place at all costs! There are other options! They will not return you calls, they will not respect your time and they will not be upfront with you about out of pocket costs. In fact they straight up lie about them. Avoid ! read more

Terrible scheduling. I needed an MRI of my spine and had to get x rays of my eyes and approval for another device. They were completely incompetent. First, they scheduled my xrays 10 minutes before the MRI and told me they contacted the cardiologist and my loop recorder was approved. After my xrays they said they couldn't get a radiologist to read it and I needed to reschedule. They rescheduled me at a different location, when I arrived, they said the xrays were fine and I was ready to go. Once I got outside the MRI room, the tech told me they didn't have the loop recorder on file. Prior to scheduling me the first time, they said they contacted the cardiologist. I would never go here. You won't be safe because they have no idea what they are doing and there is no communication. It's actually pretty scary. I asked for a refund and am now looking for a new location to get the MRI. read more

When booking the appointment for my Mother, I asked MULTIPLE times if this was an open MRI and I was assured it was and could fit a plus size person. When we arrived the front desk staff were scrolling through Instagram and didn't seem to care about assisting. We then sat around for almost an hour at which point, we discovered that it was in fact NOT an open MRI. There was no empathy or concern on the part of the staff and the whole situation was incredibly disheartening. read more

I visited recently for a chest X-ray since it's close to my house. At first, I was actually excited that the line wasn't too long, and I thought I'd be in and out quickly for my upcoming surgery. But then things took a turn. I witnessed a receptionist with black and blonde hair holding someone's personal belongings, including a clipboard with patient cards. I didn't think much of it at first, but then she started frantically looking around the lobby. Next thing I know, she walks up to the front desk from the patient side and starts yelling at another receptionist about where her patient went. It was super uncomfortable to watch. The girl on the receiving end looked confused, and the patient she was helping seemed really uneasy. The yelling receptionist kept screaming about what the man looked like and demanding to know what happened to him. This whole situation felt so wrong. First, how could she hold onto a patient's stuff long enough for that person to leave? What was she doing? And second, yelling at your coworker in front of patients? Not cool at all. I ended up feeling so uncomfortable that I left and went to urgent care for my X-ray instead. If a place can't keep personal information safe and can't act professionally, I wouldn't trust them with my health, especially when it comes to radiation! I really hope they can sort out these issues because it's not a good look for a medical office. read more

I suffer from Agoraphobia, and I have a hard time leaving my apartment. My doctor referred me to this place to get X-rays for my scoliosis, so I called in advance to find out a quiet "safe" time for me to get my X-rays done. The woman on the phone claimed that I can just walk in any time in the morning. I don't have a car and have limited medication monthly to leave my apartment to complete appointments, and necessities. Online it showed that they opened at 8:30, yet they were already open at 8:15. People are already there. Fortunately it was quiet. I walk up to the front desk, and the lady tells me "The next walk in is at 1:10pm." Do you know the difference between an appointment, and a walk in? Are these receptionists properly educated? I teach virtually, and was busy at that time, so I ask for the next available time. 3:15 in the afternoon. I ask her if it's busy, as I'm already panicking at the thought, and she ignores me. I asked her. TWICE. Nothing. She hands me a paper confirming the supposed "walk in," so I said "Stop. I asked you a question. Is it busy or not?" She says it's fully booked. THEN WHY SAY YOU HAVE WALK INS? This place needs help. I'm evidently going somewhere else. read more

I have called continuously for the last 3 days to get in touch with someone about a cancelled MRI appointment. Voicemails and call back left. Apparently they just cancel appointments because they don't have a doctor available to do contrast. They also don't bother to reschedule your appointments and you have to go through the hassle of trying to reschedule your own procedure and get new referrals, when that's not your job that's theirs. Super unprofessional and extremely dissatisfied. Thank you for making a difficult time more difficult. read more

They said they had open air they didn't although I had a complete meltdown sitting inside that claustrophobic tube I sat still long enough to get the MRI. read more

When calling to make an appointment, I was told my appointment was at 12:10pm, and was told to drink 2 full bottles of water for the procedure I was getting done. Personally, in my experience with this procedure, having done it several times in the past, I know I am not supposed to drink water prior to the appointment, and asked the call center to kindly double check the special instructions, but they insisted I have to drink water before arriving. I got a reminder text message 10 days, 3 days, and 1 day before my appointment, reminding me of the 12:10pm appt time. I arrived to the clinic at 12:00pm to ensure I was not late, and confirmed my appt time with the front desk. The front desk checked me in and gave me paperwork to sign, where it clearly stated that for this procedure I was getting done, I should not have drank water and must have an empty bladder. I confirmed this with the receptionist but it seemed she did not care at all that I was misinformed by the call center about the special instructions prior to the appt. I sat in the dirty waiting room overflowing with people and old worn chairs. After waiting until 12:40pm, I was losing my patience and went to check with the receptionist on the status of being called in. The receptionist looked at me angrily and said with attitude that my appt is at 1:00pm!! I showed her the several text message confirmations and reminders I received clearly stating my 12:10 appt time but all she could tell me was that it was a glitch and that it must have been an appt reminder that is automatically sent by the call centers 20 minutes prior to your appt, but this does not make sense bc I would have been sent the text at 12:40pm which I was not, it was a complete disregard of my time and patience. And while checking in at 12:00pm for my 12:10pm appt which I verbally said to the front desk, there was ZERO mention that my appt is actually at 1:00pm. The extreme attitude and rudeness that came from the receptionists there was unbelievable. After I began to insist what they did was wrong, they finally called me in 50 minutes after my confirmed appt time. Not only does the call center fail to coordinate with the clinic, the front desk is not aware of any special instructions regarding the specific tests patients get done. Despite this, the ultrasound tech was very kind and calmed me down. I have been to other imaging clinics in Burbank and never have had such a negative experience. Very disappointed. read more

I came in here for my XR appointment last week. The receptionist Maggie was extremely rude not just to me but also to other patients after me. She was giving attitude and wouldn't stop rolling her eyes. 0 STARS !!!!!! read more

I had made an appointment for Thoracic Spine Xrays. My appointment was Wednesday 2pm and I'm already home at 2:13pm. My experience was extremely easy and I'm leaving happy. After seeing all these bad reviews I am quite confused. Everyone I interacted with was extremely friendly and easy to understand. What I would recommend to patients is use your patient portal and be prepared. 10/10 experience read more

The front desk thin gentleman is rude and not professional at all. Bad attitude to be in front desk of facility. Rather go to the one on Riverside Dr. read more

If you care about your time. Do not schedule with this place. They very incompetent !!!! They called me the day before my appointment,saying that the doctor will not be in. So we reschedule. And again they call me the day before to reschedule again !!!!! ?????????? Saying that the MRI machine wasn't working and that the doctor won't be in. I had to miss work because of the two appointments and these people don't give a dam. As far as I'm concerned they can shut down that wannabe imaging center. """they are useless, Rating is ZERO""" read more

Sandy in medical records was extremely helpful, patient, knowledgeable, and officiant. Thank you again for all your help!

I came here on a Saturday for a foot/ankle MRI The referral was marked Urgent by my doctor--painful stress fracture or tendon tear... The tech guy giving the MRI was very nice--as 30 mins of loud banging machine noise is unnerving-even w/ non helpful ear plugs & headset. Afterwards I asked when the report would be posted to my doctor-- To my surprise--he said "seven days"! He suggested asking for a cd at the front desk--15 mins. later it was in hand. I called them directly on Monday morning to ask why an Urgent order would take seven days-- Only a phone prompt option to leave a message for a callback-- No one called back--so I tried again on Tuesday--same option only--no human @ front desk. Then I tried a different location & chose "Billing" prompt. A helpful man offered to call the Burbank place while I was on hold--he could not get thru either. He then emailed them a request to contact me w/ all my info... No reply ever--even nine days later! Could not get my cd w/ images to my doctor last week--afraid to walk much until we knew if anything was serious. Sending it by messenger was too costly... On Friday--seven days post MRI--I called the Beverly Tower Radnet #--once again choosing a billing prompt. Explained the story--a woman checked their files & said it can take 7-10 days! She suggested that my doctor try calling! When I explained again that the order was marked as Urgent she then agreed that it was--and that it was their mistake. She promised that the report would be posted on the portal by Fri. afternoon or Saturday. Today--Sunday--there still is no report. Rarely leave long reviews--but hopefully it can help others--especially in medical matters when time is paramount. In hindsight,I should have gone to St. Joe's in Burbank--didn't think I could walk to their imaging-far from the entrance. However, their reports are usually posted in a portal by evening or next day! Do not recommend this Radnet location- especially if you need fast results... read more