PART 1 We rented the Manor Room for my daughter's wedding because we were on a budget, and their pricing seemed affordable. They also gave us the impression that they were willing to work with us financially. From the beginning, one of the biggest issues we experienced was that the information we were given repeatedly changed throughout the planning process. We made a point to ask questions and clarify details before making decisions because we wanted to avoid surprises. We relied on the information we were given, only to later be told something different. Ava was assigned as our point of contact. Unfortunately, we found ourselves repeatedly having to clarify details, only for the answers to change later. We chose to rent the venue without catering but hired their bartender service because Ava specifically told us that everything for the bar would be provided and that we only needed to bring the alcohol and mixed drinks. Based on that information, we booked their bartender. During our final consultation one month before the wedding, we were then told that we would actually need to provide virtually everything ourselves, including bar tools, supplies, garnishes, and possibly even ice because they weren't sure whether their ice machine would be working. Since this was completely different from what we had originally been told, we canceled their bartender and hired an outside bartending service that supplied everything we needed. This resulted in an unexpected additional expense. When I requested a credit for the bartender we were no longer using because the information had changed, I was told no because we had supposedly received "special pricing" to fit our budget. During that same consultation, we added the plates, goblets, and silverware package. Ava showed us samples of the linens, runners, and dinner napkins for us to choose from. Since they didn't have the runner color we wanted, we purchased our own runners and only used their tablecloth overlays. Later, when I followed up, I was told the dinner napkins were not actually included but that they would "throw them in" at no charge. This was confusing because we had already been asked to select the napkins during our consultation. Once again, the information we were given changed after decisions had already been made. We also requested an additional hour for setup, which cost another $60. Considering we received no credit for canceling the bartender we were no longer using because the information had changed, every additional charge became increasingly frustrating. On the day of the wedding, we arrived at 3:00 p.m. to begin unloading and decorating and immediately noticed the sweetheart table had already been set up even though it was visibly warped in the middle. Ava was unavailable that day, so I contacted James, whom I had originally communicated with. The staff replaced the table, but it was disappointing that it had been placed in the venue knowing it was damaged. Unfortunately, that was only the beginning. We soon discovered water leaking from the men's restroom area and water coming up through the venue's laminate flooring. While setting up behind the buffet, we lifted a black floor mat and found numerous paper towels underneath that were completely soaked. We also noticed water seeping up through the middle of the dance floor. When we reported this to the office staff, we were told it "might have been from the ice machine the night before" and that they had only noticed it that day. This explanation raised several concerns. If there had been an event the previous evening, wouldn't the cleanup staff have noticed the leak? If they knew about it that morning, why wasn't it repaired before our event? Why were soaked paper towels already hidden underneath the mat if this had only just been discovered? Based on what we observed, it was difficult to believe this was a problem they had just become aware of. We expressed our concerns because the wet floor posed a serious slipping hazard for our guests. Rather than acknowledging those concerns or discussing a reasonable solution, we were told we had only two options approximately 30 minutes before our ceremony was scheduled to begin: Reschedule the wedding so they could fix the problem, or Allow them to place wet floor signs throughout the venue while staff continuously dried the floor. The office staff also repeatedly referenced the Force Majeure clause in the contract as though it relieved them of responsibility. However, their own contract states that Force Majeure applies to situations such as natural disasters, fires, government restrictions, labor disputes, civil unrest, or other events beyond their reasonable control. read more

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Overall the experience with family and friends for their engagement party, I would not want anything else for them. We throughly enjoyed the place, we are so happy for Diego and Meg to celebrate their wedding engagement . So grateful to be a part of their day, and thank you for inviting us to celebrate you guys! read more

We recently had our wedding reception in the Victorian room. It was absolutely perfect for everything we needed. James was very easy to communicate with and even let us set up a day early with plenty of time. I would highly recommend using this venue for any large event. read more

Terrible experience: during MY wedding, the urinal in the men's bathroom leaked and covered the whole floor in water, so much so that it was seeping into the laminate floor, so every time we stepped on the floor, water came up through the cracks. MANAGEMENT of my EVENT, named AVA, was zero help during this entire night. The staff that she hired was trying to contact her as well as my mother and law and they were being told one thing as we were told another. She tried to change our contract MULTIPLE TIMES AFTER it was already signed. Terrible experience with this company. DO NOT TRUST YOUR EXPERIENCE WITH THIS COMPANY UNDER ANY CIRCUMSTANCES!!! read more

Not worth going to - everyday interactions are similar to what you would get for free in a kids haircut shop - overpriced and overhyped - suggest going to genius gems in short hills or something else close by instead if you are looking for something to do indoors read more

COMING FROM THE BRIDE & GROOM: Don't book the Manor room if you don't want to deal with unnecessary stress from Ava for not knowing her clients contracts she makes with you herself & that causes family or event coordinators to not enjoy themselves weeks in the planning and the day of the event because of constant switch ups and changes that are not agreed upon from the beginning. read more

I wanted to have my event at this location. I called in advance to come and see the space. They informed me that they have time and I can come and see the location for my birthday party. I get here and now they put me on hold to speak to someone. They now told me that I'm unable to come and look at the place because they have two parties booked in advance however, the lady was rude on the phone very disrespectful very not understanding and very inappropriate to a customer that she could've had now she lost out a client. I will never review this place and I would never tell anybody to come back here? This is very unacceptable. She could at least reschedule to meet with me and say hey, we can do a different time but no, she fussed at me and snapped on me. I never again when I come back here read more

We had a celebration of life for my father and everything was wonderful. They were a life saver! We only had two weeks to find a place and they were great. James was so helpful- so professional. We used this location for my mothers' celebration and I was relieved everything was as good as I remember, actually the food was even better than the last timeI I highly recommend them, for the price and overall value. read more

Imagine That - Prettier than I expected! - Party & Event Planning Near Me - Upland, California

My wife and I came here for her uncle wedding reception. This place has a decent size parking lot so it was able to fit the guest size of 250. They had 2 security personal but I'm not sure if it was part of a package deal that this place offer. It's a decent size place and the inside is nice. The lighting inside was kind of dark so I couldn't tell if the seat cushion were dirty. The biggest issue here that I saw would be the bathroom. There are 3 urinal but there no cover for privacy here. There is also 1 toilet with a door for privacy but I wouldn't say it's the best. The women bathroom doesn't have a changing station so keep that in mind. The buffet food here was okay but someone also brought Little Ceasars pizza as well. They have 2 projectors here and a special spot for where the wedding cake can be on display. read more

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I recently came here to celebrate my cousins wedding. The venue was inside the Victorian Room. The room itself is a little outdated. Light bulbs in the chandelier were burnt out, the power went out TWICE during the reception and in the middle of good songs while everyone was having a good time. The crew seemed to struggle gaining back the power for almost 10 minutes each time it happened. The bathroom situation was absolutely horrendous! The mens bathroom is very small! The owner should really consider updating and expanding the bathrooms here. If the venue is going to host WEDDINGS with large gatherings, there should be more bathrooms. read more

It was a great experience having my daughter's Quince at Imagine That! James and his staff were a pleasure work with. I have since referred co-worker and friends! Thank you James and your staff for making my daughters birthday, a great experience! Event held on November 12, 2022. read more

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We recently had a Sweet 16 here on Saturday , while the venue was beautiful the service we were provided was absolutely horrible. The room we had rented out was the manor room, so for a backdrop we requested a white backdrop specifically telling James, but when we had arrived to set up our decorations they had put up a black backdrop. We had realized how well the wall behind the backdrop went with our theme so we had asked if they can take it down especially since they provided the wrong color back drop in the first place. They had tried to charge us $200 for the labor fees. The cushions on the seat happened to be very dirty and stained. It was like they don't even wash them, absolutely disgusting. The seats had also felt very wobbly and weak. James had told us that if we needed another table he would add it in there and had never mentioned any type of cost. When it came to the day of the event they were trying to charge us $140 to add another table. We were never informed that we'd be charged for adding a table when we first met and spoke with James so we were under the impression that it would've been free. As soon as we heard that they had wanted to charge us a $140 for another table we were deeply upset about it because we hadn't been informed about it before. We had decided to buy our own alcohol and have the bartender serve an open bar, but when we had called to ask if we need any cups or such things a lady had informed us that supposedly they were going to charge us for every bottle they open. I found this outrageous considering we were buying our own alcohol and cups. It wasn't until we spoke to James that he had said they wouldn't charge us for it. The security that was present that night had seemed rude and unprofessional. My uncle is deaf and there is obviously a language barrier, so my uncle had tried to show those empty beer boxes to security instead of trying to understand that he was deaf the security guard had shoved my uncle. Security had proceeded to threaten to shut down the party if my uncle continues to start things or behave a certain way. We were obviously upset especially since security had shoved him first and didn't expect any reaction from him. This is clearly a sign of audism and shows that this venue and their security doesn't respect those of the deaf community. Overall the experience here was absolutely horrible, while the venue itself was nice the service is absolutely terrible. I would not recommend this venue to anyone. It seems like all this staff only cares about making extra cash and has no respect for the people who rent out their halls. The price may be good but don't let that fool you, they don't respect anyone. read more

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We recently had my sister's baby shower here in the Manor Room, it was everything we were looking for on such short notice. I give this place 4 stars and not 5, because owner's gave us such a hard time, every step of the way was, "it's our way or the highway" type of attitude. Which made an already stressful event much more stressful. The day of our event it was everything we wanted and much more all Thanks to JIM!! He was honestly the best person to work with and every interaction was a positive one. So, Thank You Jim because of you my sister's special day was practically perfect. :) read more

Imagine That - Party & Event Planning Near Me - Upland, California

Terrible service at our Anniversary dinner last weekend. 1 hour 40 minutes after they started serving dinner, most tables were till waiting for food. Our guests got up and took over serving. No water service after the first glass. Food portions were inconsistent. Our program was delayed and awkward because of how late the meal was served. Very disappointing at such a special occasion. read more

Quite a nice hall decent place for a party and the staff was good they also were cleaning the place often

Imagine that! Is just that. James has 2 beautiful venues to chose from. He is very pleasant he explained in detail to me and my fiancé what to expect from his staff and venues. The day we went to look at the venues we gave him details of what we were expecting and things we wanted as far as the bar to accommodate our guest. 2 weeks later we went in to speak with James and leave a deposit for the hall. James explained contract in detail and explained anything we had concerns about. He gave us food options and even more affordable bar options for our wedding guest. If I could give James 10 stars for quickly accommodating our wedding date and having all the patience in the world for me because I had so many questions. James we couldn't be happier that you have provided such a BEAUTIFUL VENUE. Thank you for all the services Tiffany read more

Rented this 8-19-22 for a repast..can I say hands down this is by far the best venue place ever..price was reasonable and James was amazing..he was a big help through this process as far as booking and making sure everything he promised was delivered.they provide linen and has all colors and they provide ice.I had the smaller hall that can accommodate 80-100 people and u have restrooms inside the hall..you don't have to go anywhere and James isn't intrusive..the space is yours and he doesn't bother you..will book again thanks James.. read more

Imagine That - Different angle of hall - Party & Event Planning Near Me - Upland, California

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I enjoyed the set up however our seats has stains and we're yellowed, the bathrooms are secluded and a little hard to find, but overall nice place. read more

St. Anthony's Church hired a company, Panzarello's, also known as Imagine That, to cater their 50th anniversary gala dinner. Let me tell you, I have never in my life experienced such poor, disgusting, horrible, and unprofessional service. Not only was the dinner served two hours late, but the parishioners who had come with so much anticipation and love for the event had to get up, take matters into their own hands, and begin serving dinner to the guests. The company's owner hired teenagers who needed to learn how to serve or what they were doing, but they became frustrated and could only do something. They never came to the tables to serve the drinks, to make sure that nothing was needed, or to clean them; the clergy and parishioners were the ones who cleared most of the dishes. The kitchen was a mess, and the way the dishes were served was so dirty and disgusting. Each dish looked like a TV dinner, some with tiny portions and others dancing in sauce. The chicken had no flavor; the salmon was overcooked, as were the vegetables and the bitter potatoes; the tri-tip they offered was boiled meat that looked like pulled pork for sandwiches. This event was organized with so much love, effort, and joy, with so many beautiful details and decorations that service from Imagine That or Panzarello's, whatever it is called, ruined an evening. Many would only enjoy this event once in a lifetime. James, the owner, saw what was happening, and instead of going out to organize his people, he disappeared. If you are thinking of hiring this company for your events, I DO NOT RECOMMEND THIS COMPANY most slightly THEIR SERVICE IS SO UNPROFESSIONAL THAT IT LEAVES A LOT TO BE DESIRED; THEY ARE DISORGANIZED, THEY HAVE NO NOTION OF WHAT SERVICE IS AND THEIR WAY OF SERVING THE DISHES NOT ONLY LACKED ELEGANCE, BUT THEY WERE TOO DIRTY TO SERVE THEM, THE PLATES LOOKED HORRIBLE AND UNPLEASANT TO EAT, I HAD TO THROW SEVERAL IN THE TRASH BECAUSE I WAS ASHAMED TO SERVE SOMETHING SO UNPLEASANT TO THE PARISHIONERS WHO DESERVED SOMETHING BETTER. "IMAGINE THAT" read more

If I could write a review sooner I would, this place has poor service for a wedding reception or wedding in general. We had a rehearsal prior to the wedding, it was scorching hot in the building. James advised they would leave the "AC on over night" so we don't burn the next day. We get there the next day to get ready and such the building is still on fire. They decide to turn on the AC when we arrived. During the wedding everyone was sweating. And the nerve of the bartender that we had to pay for to serve drinks stopped early because he ran out of cups? But received a bunch of tips that wasn't even required. Don't book here James and his staff are full of it. They will take your money and just not care. Don't bother apologizing JAMES AND HIS TEAM ONLY CARE ABOUT MONEY! MONEY! Fake front of a church. read more

Great customer service great people very helpful they know how to treat people with respect to make sure you are happy with their service and expertise in the catering services they have great food selections for all occasions thanks for all your help with our engagement party it was great night and you will be recommended to all family and friends read more

Went to a wedding. It was beautiful because the bride did all the work. The owner of this place seems like a great guy. The room looked great, bridle suite had nothing at all. No where for th he groomsmen to be while waiting. The bride bought the chargers for the tables. The food was not good at all. So I would recommend bring a catering co for food. I would recommend it yes the room was very large. The owner is very nice and accommodating. All in all it was a wonderful evening bride was beautiful. read more

We just held our company's Annual Christmas Party here last Sunday and it was amazing!! Could not be happier! From the start James and his team were so very accommodating, the price, dates of availability, menu and drinks, let alone the final set up and/or arrangements.. It was all perfect! We had the best time and the staff was there to meet our every need from beginning to end! I would absolutely recommend this place to others, outstanding customer service and skills! read more

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Imagine That will forever be my venue for all of my future events! Such a beautiful room (Victorian Room) and everything went so smooth, the staff was so amazing and made sure we were okay the entire night. They were very flexible and made our wedding night the absolute most perfect day of my life!! I am forever grateful. read more

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It's a nice venue. The white cushions and linens are stained. Had our wedding there and paid for 220 people for dinner. Approximately 160-170 attended due to covid. There wasn't enough food for all of our guests! We provided 3 additional disehes to the buffet, so there is absolutely no reason to run out of food!!! Beyond disappointed in this venue and catering. We should have had to go boxes not empty plates! i would never recommend this catering service. read more

I enjoyed planning my event here and will consider planning more at this location. I had called multiple locations before calling Imagine That but I knew this is where I would host my babies' baptism celebration as soon as I heard the price and package. The contract was straight forward and the staff were friendly. There were no hidden fees and the price was the best I had come across. I highly recommend planning your event here if you're looking to enjoy your event free of stress and looking for a good deal. read more

Dear Mr. James P. Thank you for your half extended apology. We had tons of left overs due to 15 paid seats not showing up. (I'm sure your staff enjoyed the cold food themselves) I don't have to elaborate on the poor service I received because its reflected in the fact that I wrote my review 2 years ago and am now finally getting a response from your establishment. Your about 2 years too late. Hopefully your future guests don't have to wait so long for service. read more

Came here 3 weeks ago for a sweet 15 . ... Food sucked . Lighting sucked . And the room was hot . I was.embarassed for thr family as they had to apologize to everyond at the end of the night . read more

Imagine That - Party & Event Planning Near Me - Upland, California

FANTASTIC PARTY! This past weekend 4/20/13 we had my daughters Quinceanera at Imagine That in the Garden Room. My husband and I could not have been happier. The staff was exceptional the entire night. So friendly and helpful! We had to have our dance rehearsal the day of the event due to out of town participants not being able to attend during the week. The staff was accommodating even during that time. I would definitely consider them again for our next big event. My biggest complaint would be this, when they gave me there pamphlet, I went by the address on the back of it when I made the invitations, I found out after they were mailed the address was wrong. Right center but wrong door address number. 1296 vs 1318. So that was a bit embarrassing, but I was able to contact my guests and all was well. I understand not throwing them away, but put a label over the old address with the new address might be a good idea! Our coordinator for the evening was Matrah or something like that. I never quite got it her name right. But what I did get, was she was fantastic! She was there to be my assistant when ever I needed it! She was fantastic. There were several people working the bar area, I forget their names, sorry! But they too were awesome. They made me feel what ever I needed they were going to take care of it! And they did quickly and efficiently! I can't thank each of them enough! They made the night work smoothly! My guests were all very happy! Thank you to all! Reading other reviews I just wanted to add a few things. Our Garden room was very clean. The staff for the evening was wonderful! The bathrooms were clean along with the Brides room. The food was served warm and delicious! I had compliments about the food all evening. All of my guests were very happy. About America, yes she is hard to understand. But once you start working with her it is easier to understand. Just like many people who are in our country with accents, you get used to speaking with that individual. America, does come off a little unfriendly at first, but she got the job done for us. There was no gossip about other staff members, etc. Because I want to over plan things, I went to Imagine That about 10 times before our event. I had many questions about how things were going to work. She took her time and answered all of my questions. If she did not know, she would ask another person. George and James were also very easy to work with. We had started working with George, which is who I wanted to continue to work with, but he is only there certain days, so I worked more with America. Yes, I asked the same questions about prices to each person I spoke with on phone and in person, each time I asked, I received the same prices. I even tried to talk them down a bit, there prices did not change. I knew exactly what I was paying for, so the prices did not change as I spoke with other people. Thank you for a wonderful evening for my daughter! read more

I had not heard of Imagine That! until a year ago. Although I've been impressed by the decor and the look of their rooms, the thing that has impressed me the most has been the fact that they have opened their doors to fundraising events. I personally know of 3 events where they not only waived the fee of the room, but also provided food. That kind of attitude, one that shows concern for the community is what makes this establishment great. read more

I would like to take this opportunity to thank imagine that banquet hall who provided such a great experience. They were very accommodating and the service was amazing. Staff were very friendly. I would definitely recommend for anyone who is looking into hosting a reception of any kind to host at imagine that banquet hall. read more

My friends reception for their 25th renewal of marriage vows was at this business. The hall was dirty and not cleaned well prior to the event. Some of the curtains that were promised were not delivered and put up. I do not recall the name of the female who oversaw the details but she was often aloof and not very nice I give it 2 stars because the food was very good. I would not rent from this facility. read more

My fiance and I were looking for a place to have a simple wedding and I am so excited to have our ceremony in the lovely Victorian Room and our reception in the fun-themed Broadway Room. We are going to have such a fun afternoon! We just chose our meal and it's going to be pretty tasty! The owner has been super helpful and accommodating. read more

Excellent venue for sure! The Victorian room is absolutely beautiful and spacious. It has lovely chandeliers throughout and gorgeous pillars in some areas of the room. Imagine that offers great package deals which include catering, decorations, table linens, music, and much more. Plenty of parking and most of all excellent customer service. James is very polite, helpful and really goes out of his way to accommodate all of your needs. This is my favorite place to host events and I highly recommend Imagine That. Thank you James! read more

This place was ridiculous. We had the ceremony and reception inside the hall and they kicked everyoone out after the reception and made us stand outside for 1.5 hours why they waited to set up the room. The Decor was really cheesy and the Event Planner didn't know what she was doing. If you were thinking about getting married here..think again! read more

I recently had a party at imagine that in the Victorian Room. Being that it was short notice and tried to plan a party in less than 2 months Lily did an amazing job. She was very helpful and worked with me through drop offs, setting up, menu tastings, and even helped out putting up decorations. Jovanna and Lily are absolutely amazing everyone at the party enjoy themselves even though it was a smaller turnout than expected it was an amazing time. The food is wonderful, the prices are great and out and recommend anyone to do open bar. My gas had an amazing time and I could not have pulled it off without the help of Lily and Jovanna. You guys are truly a blessing in disguise and I will most definitely planning another party soon. Thank you for all that you do read more

First of all the owner who helped my brother was very nice but after everything was set with owner every question we had was answered by someone else i don't know if it was his kids but they are very unprofessional... they let us know about 12 that day before the event we were able to go decorate after 6 pm so that was what we did we packed everything and we were on our way when we called to let them know we were on our way and they said no because they had a small eventso we had to come back home and asked what time we can go the day of event and they said 12 pm when the agreement was we can go at 8:30 am... we get there the next day and tables weren't even set up so we had to wait till they finished... every time we asked for something like ice or where can we throw trash they would ignore usthe point is they are very unprofessional and rude... never again... oh and if you plan on having an event with them in the summer be prepared to sweat and be hot all night because they wouldn't turn on AC... and chairs are wobbly and the cushions are stained and yellow and their linens ain't washed or ironed read more

Dream Wedding!! I cannot even begin to explain how amazing everything turned out. I began working with Jovannah October 2016 when I reserved the Victorian Room for my wedding. I loved working with her because she was very welcoming and helpful since I had no clue as to what all I needed for a wedding. The pricing is unbelievable and they will work with you if needed. I love that they take care of everything from linens to food to drinks. All you have to worry about is center pieces, music and photographers. The food tasting went really well. We went ahead and asked Jovannah for a few different dishes and when we got there she had extra that we hadn't originally requested but she thought we might like. And boy was she right, we wound up choosing those dishes as well. All my guests loved the food and there was no difference in taste or amount from the tasting to the main event. The table setup looked amazing and very very elegant. Overall the whole night went extremely smooth, I wasn't stressed one bit (as every bride should be, relaxed). Everything went according to the schedule. They even did a great job in not starting cleanup until almost all guests had left the venue after the party was over. I have been to other places where the event ends at 12 and they begin cleanup at 11:15 (it's like they are kicking you out practically).But not here! Even my DJ, who has been at many many events, loved the place, said it was very elegant and so convenient that they do everything for you. He also loved the location since its so close to home but still elegant, we didn't have to drive far to have a beautiful wedding. Over all it was an amazing amazing event, I do not regret one bit having chosen Imagine That and working alongside Jovannah for my wedding. Now I am just wondering what I can use them for again!! Thank you for such an amazing event and for really taking your time with us! -Zamara read more

Haven't been back here since my own wedding. Place is clean and service is good, they just need more staff on Fridays. Food is good, staff was courteous, kind of helpful. Not sure if that was the way the couple requested it or if they just aren't very helpful. They really didn't have a coordinator helping in the room, again I'm not sure if that was requested tone like that. They didn't offer drinks other than water and they didn't let us know wether or not there was anything else to drink. Place has gone down since 2006. Probably won't be using this place; their website isn't even very informative anymore. read more

I was very impressed with "Imagine That"in upland. After our company Christmas party, they got a few complaints, and when brought to there attention, the own himself came to our facility and totally made up for it. The empanadas, meatballs and other appetizers were delicious... and the dessert tray was incredible I especially like the chocolate filled eclairs. Thank you so much for the great customer service. And I apologize for whoever blamed the DJ..that we hired, on your company. I know you had nothing to do with that! I give imagine that a thumbs up! read more