I've been working very closely with Image Wear for over a year now. My review is heavily biased due to my high demands for any print company I have approached, like I have Image Wear. I have been working with various printing companies over the years, have had tens of thousands of my own customers, and understand what it takes to properly make a quality print on apparel, be professional, courteous, on time, and meet the specific demands we require as artists and marketers.
It is rare to find a company where you can, if desired;
- work closely with the staff, owners, and family of owners.
- request customized solutions to the demands needed
- grow together as needed
- find flexibility when issues arise
Every business has it's pros and cons. These either make or break the experience with each customer and their unique needs. I mention these so future customers know what to expect, or at least what I would expect now having worked with Image Wear for over a year.
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PROS:
- Decades of experience printing, This is vital to proper pre-treat, longevity of prints, the understanding of color in real life, vs the graphics, and so many other aspects, I cannot understate how important this is in a print company, which I've had opposite experiences with various larger companies.
- An actual care about the outcome of the print. They care about how it looks. You the customer are given detailed information as to what it will look like before accepting and then having it printed. I did not have anything like this in any other print company to date, at least not to this degree.
- Family touch to a business (can be a CON in many instances with many businesses, this is for sure a PRO with this family dynamic). Family dynamics can be difficult in business. I have had the opportunity to see where family dynamics (not always good) do not hurt the client, as they are able to separate emotions, relationships, and focus on what the shop is there for, the quality of the print and customer satisfaction.
- DTG AND SCREEN available. Image Wear adopted DTG while we were working with them, and due to their family member who is a master at his skillset, the color, quality, and process is almost perfection. I know my DTG prints won't have issues, because they have the right person managing their DTG machines (plural). Having DTG allows them to do smaller On Demand orders as well, vs. the previous SCREEN only PRINTS.
- PRICING:
Having worked with various printers around the country, Image Wear is very fair in their cost per printed item. Competitive pricing is a must in the industry, but to be able to claim the quality behind the price makes the difference with Image Wear.
- Integrity / honesty / transparency:
I've worked with great people in other printing companies where I'm given the round about answers rather than the transparency, honesty, and integrity I expect and offer fully as well, as to why my orders were late, missing, or of bag quality. Image Wear has been different on all these levels, to where I can trust I'm being told exactly what's going on when issues arise.
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CONS (room for continued improvement, and it's also important to mention that this company actually listens and considers issues and pushes to change within their processes):
- Software or processes being used for billing is still outdated where it feels like it's in the 90s still. An updated website and processes would take out the pains of billing issues, payments, and synchronization with their printing methods.
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SUMMARY:
I find the best success working with people who treat me like a human being rather than a customer number. It is rare to find companies like this. read more
