sold my mother in laws truck summer before last. got top dollar for it and the process was smooth,…read moreprofessional and comfortable. no dealing with strangers calling me or coming to our home. went so well I'm looking to sell another vehicle and we will be headed back if my kids don't want to buy it

I needed to sell both of my cars in a rush. They are fast, efficient and fair. I also really…read moreenjoyed hanging out with the staff. I would highly recommend to anyone not wanting to sell their car themselves to go here! They are not pushy whatsoever.

At some point in the last year the price of parts went up so high i can get cheaper NEW parts on…read moreRockAuto. Owners lost their minds. Also the staff is rude as hell now and tries to make you take parts back to the car after telling you it would cost an arm and a leg to buy the sun damaged hood off a 2013 car.

Who knew as the mother of 5 boys that Pick A Part Jalopy would be one a favorite part time. It's…read moreall about the hunt! We've found many parts and pieces for my Toyota loving boys to keep their vehicles in top shape. Friendly and helpful staff

Law suits have gone out to the company over the past. All seemed to be the same…read more The lawsuit states that the car was "defective" and Alic Motors made "temporary repairs which allowed for the short-term functioning of the vehicle." We are also one of them. DONT BUY FROM THE DEALERSHIP. F rating from the BBB. Our cost to fix the damaged that was hidden will be over $10,000.00

Two of my adult children bought cars from here and both cars were extremely overpriced and one had…read morea major issue and was in the shop for several weeks only to find out it was previously submerged in water. Terrible customer support and probably the worst car lot in the area. Don't purchase a car from here you'll absolutely regret it.

Would absolutely recommend to anyone looking to purchase a new vehicle. Our Sales Rep Zach and…read moreMavericks owner, Freeman, went above and beyond to make my husbands and my dream come true. We'd been scouting the state, as well as adjacent states to find our dream truck for 5+ years. Our prior vehicle was on its last leg at this point. But we had been holding out for the only vehicle we thought worth driving. Huge shoutout to Zach and Freeman and everyone involved in making our dream come true. We are so grateful for the strings they pulled to get us into our new Tacoma and we have never been happier. On top of that, the buying process was superior to any other dealership I've been to. And the entire sales team was kind enough to congratulate us on our purchase and bring such warmth to the transaction. If ever we need another, we will be back!

Tried to call in about a vehicle on Saturday in the afternoon, during business hours, was told the…read morevehicle I was interested was still available and to come Monday morning for a test drive and possibly work a deal since we live 4 hrs away. Drove up Monday morning and got there at opening and was told the truck was sold Saturday at the same time I called, also to note the vehicle was still listed on their website, Facebook, Facebook marketplace. The man who greeted us in the lobby was super nice but the salesman that came up when we said the vehicle we were looking for was a little rude and pushed us away for not knowing the truck sold. I had a lot of hope for this dealership, but not sure I will go back unfortunately.

They are pushy like most car dealership. however when dealing the GM Cory, he continued to bully me…read moreinto something I could not afford and no longer wanted to purchase. I have has to seek legal counsel because of them. They will no work with you.

They purchased damaged or salvaged vehicles making repairs and get the title reclassified as…read moreRebuilt.

The process of scheduling an appointment is a bit cumbersome. After meeting with Josiah our rep,…read morethe process went quickly and efficiently. Overall, we were satisfied.

If you're selling a vehicle, do not go here. They make lowball offers. Just go ahead and private…read moreSell.

There's only three types of businesses that put me on the defense, Used Car dealers, Furniture…read morestores, and Jewelry stores. My daughter called me to tell me that she was going to see a car at Auto Star Motors and her appointment was with Steve. My "Spidey Sense" was tingling and I was on a Star Trek "Red Alert". I did a Google search, followed by some review of the model and make on Kelly Blue Book, then to Car Fax. I was prepared for the showdown. We arrived on time and let Steve finish with his previous appointment. The office is clean, neat, professional looking. We didn't get that sleazy used car dealer feeling which was a positive first impression. The car, a Subaru Crosstrek looked good and we took it for a drive in the chilly December evening. I talked to my daughter and asked what type of down payment was she going to propose. She had a plan but I was still on the defense. So many stories of customers getting screwed from used cars dealers and I have had my own personal experiences with my brother in law right here in Boise. We get back and it's time for 'Let's make a deal' The good news is that the car looked and performed well. The car fax info matched what I saw online earlier and the price was good. My daughter's trade in was on its last two wheels but Steve wanted to check it out and after his test drive, I was thankful he was still alive. He was more than up front and generous with trade in value of her car and she had some cash to put down. While I was feeling a little better about Auto Star Motors and Steve, I wasn't completely convinced. I showed Steve some of the Yelp reviews and I wanted him to provide some context. He was very transparent throughout which I appreciated. It was at that point that I told my daughter that even though I was feeling better about this whole process that she would wait until she had some more money for a down payment. I explained to Steve why I felt that and my overall concern for my daughter. It was at this point that we talked like two Dads sitting at a coffee shop. He was open, genuine and reassuring. Not once did I feel that we were getting bamboozled. I relayed my concerns and trepidations and Steve was receptive and made the efforts to understand my concerns and assured me that my daughter would be taken care of. I went home to get to the title for her jalopy aka death trip and returned back at the office. The financing was done through Capital One and my daughter knows that if she has any issues she can bring the car back to Steve and his team at Auto Star I purposely waiting to do this review almost 30 days to see how the car performs and to make sure that there weren't any issues. I'm glad to report that there hasn't been a single issue with the car or with Auto Star Motors. The experience with Steve was not a battle that I prepared for but instead was two guys who had a common goal of making sure that my daughter was safe and not getting a bad deal. Thanks Steve for making my daughter's first car shopping experience a positive one. You earned the 5 Stars.

Best experience we have had buying a car! We have bought 2 cars from them and will definitely go…read moreback again!

To the service advisor, Jaycob, at Kendall Hyundai of Boise: I'm actually a really nice person…read more.. but 2026 isn't the year to mistake me for someone who won't ask questions. This has already been an incredibly difficult year for my family, and being without my vehicle has only added to that burden. I can handle delays. What I can't accept is what I experienced as dishonest communication and a pattern of recommendations that changed the moment I asked questions. Every item on my estimate was labeled "critical" and "requires immediate attention"--until I asked why. Then, one by one, those "critical" repairs became "preventative recommendations." Here's what was supposedly urgent: * Four new brakes... despite being less than a year old. * New tires... under two years old. * A $417 battery... only a year old. * $100 wiper blades... replaced in December for about $20. The most surprising recommendation was my coolant system. I was told it required immediate attention--not because anything was wrong, but because the hoses might be damaged during my warranty engine replacement. I was advised to replace them now "just in case." When I pointed out that any damage caused during a warranty repair should likely be covered under that warranty, the recommendation suddenly became "preventative." Meanwhile, I was told the engine replacement would take 6-8 days. Today is day 16. I've been given three different completion dates and still don't have my vehicle. When I called to ask whether a loaner vehicle was available so I could pick up my son in Utah, my call was ended abruptly before my concerns were addressed. My frustration isn't simply about the delay. It's about communication that I found dishonest, recommendations that changed under scrutiny, and service that left me with little confidence in the process. If a repair is only "critical" until a customer asks informed questions, perhaps it wasn't critical to begin with. To anyone who's ever felt dismissed in a repair shop: ask every question. A legitimate recommendation should stand up to scrutiny--not change because a customer asked for an explanation.

The Service Department has poor customer service and upsell by mechanics trying to get money for…read morerepairs that had been done recently. I will never take my vehicles back to them. Had taken my 3 vehicles there previously. Never again.

My SUV's temperature gauge started acting wonky and I messaged Butch to see if he could help. He…read moreput me in touch with his service manager, Kolby, and they told me to bring in my vehicle. They gave me a great loaner car and worked with my car warranty company to replace the radiator quickly and at a very reasonable price. Nyah is great in the office and quite efficient, while Ezra is super friendly and awesome at detailing the cars, and little Dino is the perfect mascot. I couldn't be more pleased with their terrific service and world class customer service. We will definitely be back!

My friend and I brought a young lady (Devanie) to Fairly Reliable Bob's to purchase her first car…read morebecause I had heard great things about the business (and let's face it, with a name like that you have to have something going for you to have been in business since 1975). We were greeted by a man named Butch Petersen, who I treated like I do all salesmen - as someone who stood between me and my goal (the perfect car for Devanie). It very quickly became apparent we were dealing with someone who was not your average car salesman, so on a hunch I asked if he was somehow related to my longtime friend Grant Peterson, who I got to know when I was involved with the local Better Business Bureau Board in 1991. (Grant is owner of the Bronco Motors group of car dealerships - the only place I've bought my cars since 2008 because of the honesty and integrity with which Grant operates his dealerships.) Butch's answer changed everything. Turns out Butch's father and Grant's father started Fairly Reliable Bob's together, not primarily as a money making business, but to be able to serve the local community. That is still their mission today. Fairly Reliable Bob's operate with a laser focus on serving their community with excellence and integrity, and everything else takes care of itself. And Butch Peterson was the owner and general manager of Fairly Reliable Bob's - a man who walks the talk. Long story very short, Butch found the *perfect* car for Devanie, answering all her questions to make *her* feel confident as well. He explained some of the many benefits of purchasing a car at Fairly Reliable Bob's, including a repair shop that is run as a not-for-profit company so all parts are charged at cost, hourly rates are less than half of other repair shops, and loaner cars are always free. Butch sent a trailer at his expense to pick up Devanie's trade in (which would not start), gave Devanie a fair deal on the new car, and arranged an unheard of interest rate for someone with no credit by working with a local bank **and having Fairly Reliable Bob's cosign the loan** for her. There are far too many things that astounded me about character and integrity of this business to go into here. If you'd like, connect with me and I'd be happy to buy you coffee or lunch and tell you more about them. Or just give them a try. I'm confident you'll be as blown away as I was. See their FAQs here to learn more about them: https://www.fairlys.com/frequently-asked-questions

Matt was incredibly helpful in not only displaying and showing, but also advising me on how best to…read moresell my van. It was a seamless experience, allowing me to get a fair price for my vehicle. Highly recommend!

During a cross country move from Seattle to Denver, our Subaru Impreza started making weird noises…read more We were in Boise around 5:30p during the pandemic, so we were very worried no one would take a look at it that same day (were car shops essential businesses? We also weren't familiar with Idaho's governing on the matter). We managed to call a few places before they closed but most wouldn't see us that same day. We were recommended here. Matt and his team were unbelievably fantastic. They stayed late that day (on a Friday) to diagnose our issue. They would have tried to fix it that night but didn't have the necessary parts & needed to wait for Subaru to open up the next day. They were also extremely communicative, making sure we knew what the problem was and what they were doing to fix it. It was very clear they were the best Subaru expert mechanics in town. When all was done, it was also much more affordable than we expected. We still got to Denver on Saturday with no car problems!! All thanks to Boise Auto Arena. Cannot express how much we recommend the team. PS we got to play with 2 cute dogs while we waited :)