I purchased a 2016 VW Jetta from Instant Equity Auto at the end of September. The purchase went smoothly and at that time everyone was friendly and nice to work with. The first time I test drove the car the salesperson told me that it was missing the cup holders in the front but not to worry they were going to install new ones. I was offered a "bumper to bumper" factory warranty from ASC warranty. I purchased the warranty and admittedly signed a contract that I was buying the car as is and there were no warranties made about the car. Once I signed the contracts and was done buying the car that is when everything changed. I got in the car and realized there were still no cup holders. I went inside and they said I should call Chris at their Meridian dealership and he would have them. 4 days later and less than 100 miles the check engine light came on. I stopped by the Meridian dealership to talk with Chris and he reset the check engine light and advised me that the cup holders had not been ordered, he did not know what part to order, and that I should contact the VW dealership to find out what the correct part was and 'maybe' they would cover it. I took my car into the VW dealership later that month and was advised that the cost to repair the check engine light would be over $700. Thinking to myself thank goodness I got that 'bumper to bumper' warranty the dealership called for authorization and I found out that the warranty did not cover emissions parts. I then called the salesperson who I purchased the car from and told him about my check engine light, and my experience with Chris. The salesperson basically called me a liar and said that Chris would never send me to the dealership and that they would see what they could do about the check engine light. I sent the VW dealership quote to the salesperson and was advised that I would be called back when the cup holders came in. I waited until early February to follow up and was advised to just call Chris. I was quickly learning that the salespeople only wanted to talk to me when they had an opportunity to make money and once, they had sold me a broken car they were uninterested in customer service. I called Chris and spoke to someone in the auto shop and was advised there was nothing they could do about the check engine light repair and made an appointment for the cup holders to be installed. Later that week I was contacted by someone from Instant Equity Auto to ask if I knew that I had a purchased a warranty. I advised him that yes, I did know this and that it did not cover emissions. He was apologetic and said that when I bring the car in, they would see what they could do. I rescheduled my appointment for March 1st and hoped for the best. I took my car in on the first and got the new cup holders installed and waited to see what would be done about the check engine light. Chris told me that because the car was a VW he did not have the parts to get to the parts that the VW dealership had said were the problem and her would be unable to help. Chris recommended taking the car to a place that specializes in European cars but not the dealership and maybe the cost of repair would be less. A salesperson then came out and stood with Chris and I said that it was pretty odd that less than 100 miles and driving the car only 3 times would result in a check engine light and it feels like they sold me a broken car. They were silent and said nothing. I said so everyone is okay with the fact that most likely you sold me a broken car? Again, I got silence. I thanked Chris for putting in the cup holder and left. When I got in my car the shifter felt weird. I went back inside and asked Chris, and he said he didn't touch the shifter. I asked him to come outside and showed him that the shifter was just moving from reverse to drive and not clicking into place. Chris said that was how it was when he got it and went inside. I moved the shifter a little more and found that I could not move it to the final gear spot at all. I again went inside to get Chris and he came out admitted it was a problem did something and fixed it. I am thankful that I was persistent, or I would have another broken part with Instant Equity Auto taking no responsibility. I would just say beware purchasing anything from the dealership read the 'bumper to bumper' warranty take the car to a reputable mechanic and hopefully don't end up with a new to you used broken car. read more
