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Illusive Automation

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

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Services - Illusive Automation

Home theater calibration

Home theater installation

Security monitoring services

2 More Services

Security system installation

Security system repair

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9 months ago

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BlackHawk Security Tech

BlackHawk Security Tech

(23 reviews)

wi repair on google/nest camera,not working on apple phone. 30 day guar. would not come back after…read morephone conversation to do repair at my home Camera was working fine ,less than 1 year old, ust needed reset of wifi, because i got new apple phone

Hello my fellow yelpers.....as I'm sure you can see, I am very active and believe of Yelp so there…read moreis no surprise when I say that I found Brian at Blackhawk on Yelp and contacted him solely because of his great ratings. I called Brian and with a quick response, he came over to my house to see what I needed. I was looking to bring my Cablevision to an detached garage, along with wifi and to also bring my cable out to the back of my home for a TV, along with the installation of the wall brackets and TV's as well. This required outside trenching a conduit for the cable from the house to the garage and going under a cement and paver walkway. Brian came, checked it out, had me rest at ease knowing that it can be done no problem. His crew of 2 hard workers, Chris and his Ryan showed up and started the job with diligence. They started by surveying the site for the best route of running the wires, and got to work. These guys worked all day running cables (cat5 wire) and installing all that was needed. They needed to come back a second day to finish up. Chris and Ryan were amazing working really hard as a team and not stopping. My end product...I have my 2 TV'S installed and my wifi repeater in the garage as well. These guys are amazing!! I already discussed with Ryan now a security system and well be getting that done in the future. He gave me a great price on that too. He is coming this Friday to install an electric box on the roof of my garage room to hang a chandeli over a board table. These guys rock. They are professionals and get the job done!

Vector Security - Eventually I hung up at an HOUR AND TWO MINUTES. They will put you on hold and just leave you there with zero updates.

Vector Security

(17 reviews)

This USED to be a top-notch security company, and I should know, since when I engaged them I was…read morethe marketing contractor to NY City's leading residential security company - and I did not use THEM. Here is the problem: Vector seems to have changed its internal corporate structure. Perhaps this was the result of being "bought out," changes in technology, changes in management or just plain incompetence. Certainly, the concept of a hard wired security system for the mass market has suffered against "do-it-yourself" products like Simply Safe. However, the challenge of competition is no excuse for continuing medicrity. Start with Vector's "hold like" channel. After a 3-key phone pass to "If you have an ongoing alarm" choice, the 30-second long advertising pitch (ending with the ad copywriters prohibited phrase, "and so much more") repeats until finally, the caller is asked to record a message "for a return call." Nice. I've got an emergency and I've got to listen to a sales pitch and THEN leave a message? On to worse problems: I have two simple battery powered devices that continually cause false alarms, even after installing new batteries. (By the way, burglars of all ranks frequently CAUSE false triggers to convince the user to shut the system for repairs, after which, the burglars hit what they know is a shut down facility. Check out the huge Brink's robbery in Bucaramanga, Columbia.) On at least two occasions, Vector's Senior Technical staff claimed they could solve this problem remotely by "reprogramming my system." All tries failed. Then the told me they'd have to send a repairman and that the fee would be a minimum of $250, plus a huge hourly charge. This insult after they have taken my monthly service contract payment for over 30 years without a single need for service! So? You want protection that works just about as good as Vector, with low cost "install-yourself" devices that add such features as monitored cameras that can convince a burglar to give up, 24 hour access to view your cameras and other devices remotely? And a great system will cost less than the $250 basic home visit from Vector, the monthly contract cost much less as well - Welcome Simply Safe, goodbye Vector.

This is the worst alarm company I have ever dealt with. They rarely answer the phone, but when they…read moredo they will keep you on hold for over an hour without a single update. The customer service is so horrible, they have scheduled appointments to service their shitty alarm system 3 times and NO CALL NO SHOWED all three times. If you're looking for a reliable, easy to deal with company you should look anywhere else because Vector security is the absolute worst option available.

Illusive Automation - hometheatreinstallation - Updated May 2026

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