1. Illusions Car Spa

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East Hanover, NJ

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Illusions Car Spa

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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8 years ago

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Open Road Cadillac - This is the paper I was given for my car that was suppose to be delivered to my doorstep by next wk..

Open Road Cadillac

(63 reviews)

Had a fantastic experience with Open Road Cadillac. I'd put an order in on a car and when life got…read morein the way they were unbelievably accommodating and great to deal with. Alex was a fantastic sales person to deal with all the way through the ordering process and I'll be doing business with them next time I am in the market. Great business to work with!!

I purchased the vehicle on 03/21/26 from Open Road Cadillac of Morristown. At the time of purchase,…read morethe salesperson, Rodrigo, informed me and showed me documentation stating that the total financed cost of the vehicle, including taxes and all additional fees, would be $42,000. However, in May, I received a bank statement showing the total financed cost as approximately $49,000, including taxes and fees. This represents an unexpected increase of about $7,000 that was never disclosed or discussed during the purchase process. I clearly explained to Rodrigo the budget I had and specifically stated that I did not want the total cost to exceed $42,000. He assured me not to worry and confirmed both verbally and through the documentation shown to me that the final total would remain at $42,000. Since receiving the statement, I have made several attempts to contact Open Road Cadillac of Morristown to resolve this issue and correct these discrepancies. Unfortunately, my phone calls and messages have been ignored, and I have not received any response. I believe dealerships are obligated to clearly and honestly disclose all costs at the time of sale. Increasing the total amount after the purchase without proper disclosure is misleading and appears deceptive and fraudulent toward customers.

Performance Ford of East Hanover

Performance Ford of East Hanover

(50 reviews)

Leased a 2025 Ford Bronco from Performance Ford of East Hanover and had a great experience with…read moreMathew. He was straightforward, helpful, and easy to work with. No pressure and everything was explained clearly. The dealership itself was clean, well organized, and overall just a great environment, which made the whole experience even better. Very happy with my Bronco and would definitely recommend both Mathew and Performance Ford of East Hanover.

In 2019, I purchased a Ford F-150 from this dealership, where all subsequent servicing has been…read moreperformed. Despite the vehicle having fewer than 60,000 miles, it has suffered multiple major failures: - Cam Phaser Failure: Under warranty, service department retained my vehicle for over three months with little progress. Upon pickup, it failed immediately because it had not been test-driven. - Moonroof Failure: Repair attempts made last summer continue to fail. - Transmission Failure: In June 2026, at under 59,000 miles, the transmission failed. Service staff initially accused me of neglecting transmission fluid changes and quoted $10,000 for a replacement, despite all required maintenance having been completed at your facility. After I contacted Ford Corporate, a 70% goodwill coverage was approved following a two-month wait. However, due to repeated delays and additional failures discovered between September and October, the vehicle was not returned to me until October 27, 2026. Upon picking up the vehicle on October 27, it was still not operating correctly during the test drive. Furthermore, the following incidents occurred: - A service representative named John falsely claimed the mechanic was out of the country, though I confirmed he was present in the shop. - Representative Danielle Francione refused to provide an itemized breakdown of the labor and costs for my 30% out-of-pocket portion ($1,900), preventing verification of the charges. - When I requested a manager, both John and Danielle refused and threatened to revoke the loaner vehicle. - While I was outside speaking with Ford Corporate, John deflated the tires on my loaner vehicle to force me to take the F-150. When I confronted him, he stepped directly into my face in an aggressive, physically threatening manner. - I called 911, and officers from the East Hanover Police Department responded to the scene. With police assistance, I paid the $1,900 under protest and left with the vehicle. Due to these severe issues, I am filing formal complaints with the Department of Consumer Affairs and the Better Business Bureau, and I am seeking legal counsel regarding further action.

Illusions Car Spa - stereo_installation - Updated October 2026

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