1. Illusions Car Spa

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    East Hanover, NJ

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    Illusions Car Spa

    5.0 (1 review)
    Open • 9:00 am - 5:00 pm

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    8 years ago

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    Sound Waves

    Sound Waves

    (56 reviews)

    I made an appointment to have my current dual dash cam swapped with an entirely different one that…read moreI previously purchased. They knew ahead of time that I would wait on the premise while the camera was swapped. When the day came, I arrived and was told that it would take 1 to 2 hours to complete. 3 hours and 45 minutes later, my car was done. They charged me $757.89!!! Part of that cost, according to the receipt, was for materials used like wiring, adhesives, etc. I supplied them with my own adhesives. When I came home, I noticed that the camera they swapped out is missing the mounting bracket that it came with. And, when I got my car, they rearranged my side view mirror and rear view mirror without putting it back the way it was. When I complained about the mirror, the kid who installed it blamed it on the necklace I had hanging off of the mirror. No. I removed the necklace and the mirror swivels to the point where it can't stay put. I'm mad at myself for not having asked upfront what the cost would be. But, I've purchased cameras and had installation done elsewhere for far less than what Sound Waves charged for installation and didn't think they would charge an absurd amount. And, the front dash cam was installed 6 inches below the old one. It's not like I paid for top quality. I only went to Sound Waves because it was more local compared to where I used to live. Price-gouging criminals and thieves! You are much, much better off going somewhere else.

    they sold me a car remote start. But they needed one of my remotes to use the internal parts for…read moreto connect to my car which will control the start, stop, lock, and unlock function. Then he sold me an app that has extra functions loke GPS, but never told me there was a $24 per month. Next thing I no is the free month runs out that I never new about and I get locked out of my car while at the supermarket. Way to expensine not happy at all.

    Auto Connections - 2014 Range Rover Evoque With Custom Made Box To Match.

    Auto Connections

    (54 reviews)

    I wanted to give a shoutout to Rich at Auto Connections/NJ who replaced the touch screen for my…read moreson's Cadillac ATS CUE entertainment system today, as the original screen had lost its' sensitivity to touch, rendering it completely useless.. Cadillac would only consider replacing and re-programming the entire unit for nearly $2,500, and every other place that I called wanted no part of even looking at it.. I called him yesterday, explained the problem, and he not only fixed it today in less than 3 hours, but he used the replacement screen that I had purchased myself on Amazon, and charged me only a modest amount for labor.. It is now good as new.. I couldn't be more pleased.. If you are in the market for what he does definitely hit him up..

    I am now downgrading my review back to one star. Last week, Rich contacted me via text message to…read moreexplain to me the reason why he didn't contact me back. It was, and remains, a completely valid reason. He had some family issues to attend to and I agree that is more important. Unfortunately, his demeanor towards me since then has been confrontational. Rich has demanded that I remove this review and threatened to involve a lawyer in the matter. I have been nothing but understanding with him. Posting truthful and non-slanderous information to a public forum on the Internet regarding this business is protected under the First Amendment of the Constitution of the United States (see: Reno v. ACLU). In addition, I am of the opinion that Yelp! reviews are supposed to be honest reviews from customers regarding their interactions with businesses. I understand that Rich is upset about my leaving a 1-star review on his business. That is why I gave him three stars and the opportunity to earn my trust back. As I told him, judging by the other reviews on his business, he should have easily been able to earn some cash and get his other two stars. He chose not to do so. Instead, he threatened me with legal action for leaving an honest review of my interaction with his business on a public site. My final comment on this business is a word of caution to other potential customers. Rich is an interesting guy. If you are not prepared to be berated for disagreeing with his views on public discourse, I might suggest looking for a different installer, which is a shame because I hear he does good work.

    Illusions Car Spa - stereo_installation - Updated October 2026

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