I don't typically write reviews, because I understand that when planning a Quinceañera, there can be minor issues along the way. However, my experience working with Sandra and her staff was extremely concerning due to a consistent lack of professionalism and customer service.
In hindsight, after reading other reviews from patrons, I should have realized there might be issues. My first red flag was the tasting. It was rescheduled, and when we finally met at 6:00 p.m., the food was not ready. That should have been an indication of what was to come.
On the day of the Quinceañera, I was informed early on that Sandra was already in a bad mood -- and the event hadn't even started. When I arrived at the ballroom, the main entrance doors were covered with wooden boards instead of glass. It looked unfinished and unappealing, which was embarrassing for such an important event.
Inside, while the setup was mostly complete, the food service area appeared unclean. The event was scheduled to begin at 5:00 p.m., but when I asked about the food timing, Sandra insisted we had agreed on 6:00 p.m. Even then, only half of the food arrived at 6:39 p.m., and it was quickly depleted since guests had already been waiting. I tried to be understanding, assuming perhaps there was a miscommunication. However, the remainder of the food did not arrive until 7:25 p.m., which is simply unacceptable for a formal event.
Additionally, several guests informed me that when they asked for a different dish (we had two entrée options), they were told they could not have the second option until the pasta was finished. When I questioned this, Sandra responded with a loud and rude tone. She then stated that I needed to provide the remaining balance immediately or she would stop serving food. That level of conduct is completely inappropriate in any customer service setting.
As someone who works in hospitality, I understand the importance of professionalism, communication, and service standards -- especially during milestone celebrations. Unfortunately, this experience reflected a significant lack of all three.
Based on my experience, I would not recommend Sandra or her staff for such an important event. read more
