We had dinner here a few years ago and everything was really good. Forward to a few weeks ago and things have gone down hill here in a very bad way. Our reservation was at 7:30, right at opening and we were seated promptly. We began the evening with a bottle of wine and some appetizers which were all fine. How badly can you screw up Prosciutto and a variety of cheeses. The trouble started when with the first servings, one of which was pasta topped with parmesan and arrived cold. When we advised our waiter Alfredo that the meal was cold, he said with some attitude that when the cold cheese is placed on the hot pasta, it cools it off. Well, that wouldn't do so we sent it back and it was replaced with a hot dish. Now we began the wait for the main course which we checked on 3 different times. It took nearly 90 minutes for the main course to arrive, at which point we're all at wits end, hungry and super frustrated. The meal finally arrives at 10:30 and to our deep consternation, one dish is cold and two of the pork dishes can't be consumed. The pork literally could'n be cut with a steak knife let alone eaten. Now really upset, I asked for the manager, forgot the name, but he was the bearded fellow. I explained the situation and asked for the check since it's been over three hours and we'd simply had it! After checking into things, he came to our table and blamed us for all the problems suggesting that we should have given him a chance to solve the problem by offering another dish. I again asked him for the check and told him not charge for the pork. He came back with the check with one of the pork dishes deleted which still came out to over $300 for the wine, appetizers and other meals. I asked that both pork dishes be deleted since they weren't touched and were inedible and an argument ensued. At this point I told him to charge us whatever he wanted and I wasn't going to argue over a few dollars and finally he ended up not charging for two of the dishes. This place used to be good but now it's just another crappy tourist trap with equally crappy management. There are much better places in Florence so stay away from this one
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