Ok I ordered some furniture store online like beds and dresser then I regret I shouldn't have made delivery date on move in date i should have waited a bit longer. So I have missed my delivery and therefore have to rescheduled it again I called delivery company they said that i have to repay delivery fee inside the store... I went inside to reset my delivery online order. Poor girl at customer service she doesn't know what she was doing so a manager there understands and resolved it. Their return policy is a breeze but not rescheduling your delivery date? Therefore they charged me again for the delivery fee $59. Otherwise their quality is good except for their kitchen knife which broke within 6 months of usage...other wise if u like DIY tasks this place is for you...my condo is full of ikea stuff except for sofa and dinning table...otherwise it's like furniture of trader joes... Avoid coming here on weekends it a zoo... read more

Okay, if you love Ikea raise your hand!!!! I love ikea! Its not for the fru fru people, no you are not going to get 5k quality furniture that you did not pay 5k for. Lets be serious; However, I've had the same bookshelf in 4 different homes, through 3 different boyfriends, and over 6 years and it is still weathering the storm. I would recommend shopping here if you like to assemble things. They do put it together for you, but you have to pay an extra fee. They also deliver, for an extra fee. They have most of anything you can think of needing for your home. As a fairly new home buyer, Ikea saved my pockets and my mom and aunt vow to go every time they come visit. I don't think they deserve to have less than 4 stars because if you are expecting Restoration Warehouse quality and paying Kmart prices, well that's just silly! They are a life saver for families that are budget conscious and need a right now solution. Now if I could afford for my house to be decorated by West Elm, I probably would, but I can't so HELLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOO IKEA! Look trendy for less...my motto. Oh and as for the food. Meh...but who comes there to actually have dinner, its like going to the mall expecting to get a sirloin. read more

Ikea is always a great experience and the staff is great. After years of shopping there, I have learned to spot which of their products are "cheap" and when you learn to avoid those, you can actually get decent furniture. I would recommend mixing their furniture with other companies. read more

I absolutely love Ikea! Their prices are decent and their store is nicely layed out. I love the fact that they have room displays to give you ideas about any room in the house. I always find things to buy here. Be cautious: you can spend more than you can imagine here... However, since the prices are cheap, the materials are sometimes cheap as well. You really have to be cautious about what you buy. Sometimes, they do not include mounting material, etc. so you might have to buy it yourself which can be difficult to find. Ikea is extremely good for college students trying to save money because there are some decent cheap things here. However, if you're thinking long-term in your house, I'd recommend going for the more expensive things in Ikea because they're more sustainable. The food are decent for such cheap prices. My favorite has always been the salmon dish. They also have super cheap breakfast in the morning. Super cheap. You could get a bunch for $8 worth, such as bacon and scrambled eggs, French sticks, pancake, and milk. Overall, I always enjoy my time at Ikea. I always find what I need even if I intended to not need anything before I go here. Your money does go quickly here unless you have great self-control. read more

I'm from Sweden. Do I like Ikea? Ehhhh.....kinda. Wish I could give in between 2.5 and 3 stars. Here's why. -Items are generally overpriced for what the quality reflects. -I've outgrown Ikea ever since well...college. I can now afford to purchase more legitimate furniture that doesn't make people think to themselves, "Oh, I saw this at Ikea once.." Everything I've ever bought there breaks or at least degrades in some way, at some point during it's lifetime. I'm not talking about, "boo hoo, my table got a scratch on it because I set a glass down on it" kind of wear. Seriously cheap materials will do that. Weather it be a lamp, a desk, whatever. Not only that, but everything I've bought here seems uncomfortable after some time when sitting/lying/jumping/on it. Does shopping at Ikea make you a cheapskate? No, certainly not. I wouldn't judge you based on where you shop. But it doesn't take much to just save up some cash for some better looking and performing furniture. I'll give them the benefit of the doubt on the rating simply because they have some authentic tasting food and sell some things I can't find elsewhere. read more

The store is good but my review is on the costumer service. Bought a bedroom furniture for my daughter paid for pick up ,delivery and assembly they were great until I had a problem with the assembly company ,the crew the came to my house consisted of 2 did a fast job and everything look good, I have s baby was late so I decided to organize her clothes next day , when I actually use my daughter dresser putting her clothes away 2 drawers just drop to one side ,kind weird right until I realize a screw was missing from the handle, I emailed the assembly company right the way whom made me contact IKEA which I did they open a case , and never call me back finally after a week I called back they said they would had someone came by and had my missing parts delivery but I had to contact the assembly company when my pieces get to me ,IT HAS BEEN AN MONTH and still no pieces every time I call they tell me is on the way . As a warning don't use IKEA WOODBRIDGE ASSEMBLY services they are terrible. read more

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Yesterday I went in to exchange a dresser I purchased which I thought was defective. Janna the return associate was so helpful. I showed her the part I thought was defective she tries to find the part but couldn't she called Michael Frye who I called the repair guy. Michael came and instantly knew I had installed the part upside down I laughed he nicely fixed it for me and had me out of there in less then 20 minutes. I just wanted to say thank you to Michael and Janna for their great customer service. read more

I'm a total Ikeahead! I'm always so inspired when I go in-- so inspired that I actually have to put myself on a budget and write a list of what I want before I go in.. even then I usually end up doubling my budget grabbing all the nifty stuff! I also love that they have the Scandinavian food section up front where I can buy their chocolates and cheeses.. nummy! I also love the fact that it's so clean. The employees are always working, but they're super helpful and know their product! I like that they seem to be happy to work there-- I rarely see a frowning face! That's an awesome sign of not only the store, but of the company! read more

We spent all day waiting for a delivery which never arrived. XPO Logistics was awful....no call with window delivery, once we called and got the window....they were a no show, no call, no explanation. Finally, after multiple calls we were finally told at 8 pm (3 hours after the end of the delivery window) that there was a part missing from the shipment so their policy is no delivery. That is wholly unfair to the customer, especially since that is an error which should have been discovered and communicated before we waited all day. Twelve hours wasted! So in addition to no partial deliveries, even when the fault is theirs, it is apparently also IKEA's policy to let the shipping company take days to a do a warehouse search, after which the Customer will be notified of status. You would think IKEA would immediately replace the lost package but no, this is how they do it. Unbelievable. I cancelled the order. Goodbye IKEA!! read more

This was my first time coming to IKEA so we paid for a babysitter because it's a day trip for us. It took 3hours to get there just to find it closed for the day. Now I've wasted my time and money for nothing. It would be nice if they'd advertise unscheduled closings on their website. Thanks a lot IKEA not sure if I'll come back. read more

Closed today and yesterday but didn't bother updating their website. Drove two hours to come here... but you didn't take the time to update your review... well I definitely have the time to write a negative review. Call before you come here. read more

I loved visiting ikea and enjoy the opportunity to see Swedish culture... I just can't get over the having to look for the item after. I'll pay for them to deliver it and set it up for the $29 with it's family discount. :) read more

I am frustrated with giving less than 4 and 5 star reviews, but... There is so much good and so much bad, but the good makes it worth coming to the store versus going on-line. We love hardwood and real leather furniture, so using IKEA is a rarity. However, when you want to furnish a room, but you don't have the money currently to do so, IKEA beats Home Depot MDF, Lowes MDF, Walmart, and Target hands down for quality. IKEA won't beat solidly built hardwood, but that is not always an option. After furnishing our house, it was more than a luxury to install cabinets, counters, and sinks in a laundry room. After a few years, we looked at the prices again and solid wood cabinets, even from discount places like Costco were in the upper $3,000's based on what we wanted. Hardwood was even more expensive from Lowes and Home Depot than Costco. MDF was pathetic - it was not going to keep up with the everyday use of a laundry room. However, we remembered that IKEA has a different level of MDF. When we returned to IKEA to check it out - their quality has remained strong. So - PRO = quality CONS: 1 - If you buy something, plan to spend at least 90 minutes in their store - MINIMUM...ninety minutes. I promise you. 2 - The cabinet furniture people = a major con. One did not know how to give us the door size we wanted, even after we showed her the door on the floor. It took another cabinet person to show her what to do. When we returned the next day, a different cabinet person rushed through our order and put in the wrong sizes. The same guy from the prior day that fixed the first order had to fix this order. When we got home, we discovered that he added bits and pieces that he knew we didn't need to increase the order's price. Do they get commission??? 3 - You are required to go through a small intestine of household furnishings and decorations in order to come or go anywhere. It is not enjoyable for those that are actually trying to complete a project. It is only enjoyable for those that like to browse. 4 - The stores are crowded. 5 - The lines are long. Overall, I listed only one pro and 5 cons, but the pro makes it worth going back to IKEA if we need them - even if it will be a long, painful experience. read more

IKEA is great. I don't know why people say it's a maze...there are arrows and signs to help you. The warehouse part is easy too...just read the paper. I got cute little bookcases. The instructions are easy to follow. Cheap and simple furniture read more

Worst staff here - different info depending on who you ask a question. Prob a manager issue and unfortunately front line staff don't have the right info. Continually have problems with returns. Would love it if IKEA stoped changing its return policy every 3 months and how they handle defective merchandise. Be sure to check your receipt and the website for the latest policies because you're pretty much stuck when you get there. read more

I love Ikea.. Food is good and cheap.. We can all have breakfast under $15.00 dollars. After that can go shopping all on the same roof. Room Decorations are great. Gives you lots of idea on how to decorate your own place.. Prices vary. The only thing I dont like is when i have to look for my item but other than that pretty good. Oh forgot to mention Childcare is great. My kids love it. read more

Ugh! I hate having to walk through the whole store to find one thing. This is a day trip. I am not fond of putting together all the furniture and the management and staff of the store and customer service department is awful. This store DOES NOT REFLECT FUNCTIONALITY AND EFFICIENCY. read more

This store if full of incompetence. I wish I could give them 0 stars. It is insane how the this store sends the stuff you order. I ordered 15,000 worth of stuff, the sent 20,000 total mostly wrong. I brought the wrong stuff back even though just be honest. They did even help unload the merchandise from car. Then the messed my order up again. This place is pathetic. read more

Sure Ikea furniture is decently designed for cheap, flat pack particleboard. Don't do it though. If nothing goes wrong with your purchase, then you can congratulate yourself on a deal well won. Heaven help you if you need to contact customer service though. Not only will the reps provide contradictory information, but your ticket will never be resolved, no matter how many hours you spend on hold to speak with the new rep you were just transferred to. (And email support is practically non-existent.) This is a game you don't want to play. read more

I drove to Woodbridge, VA to purchase 2 wing chairs and a ottoman for my living room. The chairs were to be delivered, my purchase was 8/19 to be delivered to my home address in VA Beach on 8/29. Extremely frustrated to say as of today I have not received my delivery. I've called numerous times as well as sending emails to finally a response that my order will be delivered and I can't cancel my order until it's delivered. I will never buy or order anything else from Ikea and will let everyone know about my dilemma. At this point I want a full refund and want them to understand what customer service means. Not to mention months later no furniture, no apologies, no resolution. I'm thinking about calling the news to get them involved. Very frustrated customer read more

I love this store, but just had the worst experience in exchanges and returns. Waited for over an hour to make a return. There were only 3 and then 2 assistants working the counter. Ikea needs to do a better job managing this department. read more

Caveat emptor, buyer beware. Be sure to check the register before paying, or at very least check your receipt before leaving. My wife went here the other day, and it wasn't until she got home, and I questioned what cost so much, when there wasn't much that she purchased. Upon going through each item on the receipt, we found that we were charged for 24 of one item when we only were buying 4. Immediately called the 888 number, which took about 20 minutes of trying to actually get in the queue, only to file a ticket with the resolution center. Was told that I would receive a call from a manager in the morning. New day, and now mid afternoon, and still no call. So I called in again, and spent about 30 minutes on hold, only to find out it was now going to take a minimum of 48 hours for it to be resolved. I asked to speak to a manager at the customer service center, and didn't get anywhere. I asked her to have one of the managers at the store call me today, and still have not heard anything. Was told that even if we went back into the store after leaving, it would take a minimum of 48 hours. Very poor customer service. Bottom line is make sure you are paying for only what you are buying. Otherwise it may take an extraordinary act of effort to get you money back. read more

We purchased furniture there and was told delivery between 9 and noon. They showed up at 7pm. Everytime we called they would say the driver said that he will be there in 45 minutes. RUN DO NOT WALK away from here! read more

In general, I really like IKEA, but this 1 star review is for their terrible inventory management system, which really screwed me over. The bad inventory management system cost me 6 hours of driving! 11 items still loaded on the truck is not the same as 11 items available for sale!! I guess you have to call them every time you want to buy something to make sure it's in the store and not in the parking lot still in the cargo truck!! I live near Leesburg and this IKEA is the closest to me, even though it's still 1 to 1.5 hours of driving each way, due to rush hour traffic. Unfortunately, due to scheduling, I can only go after work. Since it's hike, I ALWAYS check their online management system to make sure there are several of the items in stock that I'm trying to buy. In this case, I was trying to buy the Nyhamn sofa bed for $150. So on Wednesday, I make the 3 hour round trip to buy it. Online it says there are a few in stock. As IKEA goes, it comes in several components - cover for $25, frame for $50 and mattress for $75, all to be purchased separately. I load them up go to checkout and the lady tells me "$200." I ask "how is that?" and she tells me I've loaded up the more expensive mattress by mistake. I'm not sure how that is because I loaded it from the correct bin, but maybe the bin was mislabeled. I go back to the bin to buy the cheaper mattress and sure enough, the more expensive mattress was in the cheaper mattress' bin. I can't find the cheap mattress anywhere in stock, after digging around and moving several of the heavy and unwieldy, more expensive 60 pound mattresses. So I go check the computer and it's now out of stock. Fair enough, that could be on me. Perhaps they sold out of their last few while I was driving down. That same night, I log back on and now it says there are 11 in stock. I think to myself, "Great, a delivery truck has just come in tonight. I'll go back tomorrow and get it." So I come back the next day (today, Thursday, Nov. 8) and once again, there are no mattresses. I ask the service desk guy to help me. He also sees that there are 11 in stock. We go back and once again, the expensive mattress is in the cheap mattress' bin and there are none of the cheaper mattresses around. He goes into the back to check and then comes back and says, "Yes, we have them, but they're on the truck and we can't get them for you." And that's that. They had a truck full of items that they didn't unload for 24 hours, yet listed as available for sale in their system. They know their customers make long trips to get to the store, but don't bother to update the inventory correctly. Your time and effort means nothing to them! 11 items in stock should mean 11 items available for sale, not 11 items on the truck, not 11 at the distribution center, and not 11 on the ship from Sweden. I love IKEA, but I wasted nearly 6 hours driving and several gallons of gas due to this. Thanks a lot!!! read more

We went on a Friday evening and it was a good time to shop. If you go on the weekend, this place is always packed. We decided to have "dinner" there. The food was decent and so inexpensive. Just a hint--get the free Ikea Family card-you save money and when you are finished checking out, they have a snack bar with ice cream cones that are super yummy for 50 cents (with the Ikea family card). It is easy to spend several hours here and get some great ideas for redecorating. The prices are very reasonable compared to Target and I think the quality is very good for the price. Everyone there was helpful and friendly. The store is right off of I-95, with a huge parking garage and areas where you can pull your vehicle to load. You can also get your items delivered for a fee. If you have children, they have an in store child care area. I didn't need but I know this is a great service for families with children. read more

The best customer service EVER from the "as-is" department team and manager Don Ellenberger. Don promised to follow up on questions we had about appliances. Not only did he follow up but he personally helped us with our purchase, coordinated help to get things to the loading area and then personally helped us load things in our car. read more

LOVE LOVE LOVE IKEA! Yes I know they are mostly made of sawdust and such. Yes I know they are cheap. But I still like their disposable-ness and design. read more

IKEA - Furniture Stores Near Me - Woodbridge, Virginia

Overview: A Sweden-based store selling affordable home furnishings with a Scandinavian feel. IKEA is a great place to buy relatively inexpensive furniture that looks pretty trendy. As long as you don't expect it to last for a long time or through more than one move--*maybe* you can stretch it to two moves, if you're careful enough. This location's layout is pretty much what I've come to expect from all IKEA stores: it takes you on a meandering path through various "rooms" of a home (e.g., bedroom, kitchen, bathroom) with fun and inspiring set-ups of how you--yes you!--can maximize your small urban living space into something comfortable, yet practical, and oftentimes whimsical. It has all the IKEA standards: from the Billy bookcase to the Poang chairs and a lot of other (I assume) Scandinavian names that you may hesitate to pronounce out loud. My personal favorite section is the kids section. I LOVE IKEA stuff for kids. I got some of the toys and cooking sets for my kids and even used some of the baking tins to make birthday cakes one year because they were the perfect size. Related to this is that IKEA is a wonderful place for families with young kids. I've never actually used the childcare option on the first floor, but I love that it exists. Throughout the store, there are also little areas to entertain and occupy little ones and the food selection and bathrooms are incredibly child-friendly. The cafe on the second floor offers the typical IKEA fare of affordable and sometimes Scandinavian-esque food. I'm a fan of the lingonberry soda, for example. But that might be more out of a sense of novelty. The last time I ate there, the cashier was incredibly friendly and helpful and, if I could have gotten her name (without interrupting her because she was rather busy helping customers), I would have said something to the management. Bottom line: I love this place; definitely coming back. read more

My review is specifically for the customer service I received when I returned some wall brackets today. I took my number and was ready to wait for 40 minutes for my turn. My friend suggested that I try the express line because 1) I still had my receipt (one of the requirements for using the express line) and 2) because all the brackets were the same, they were technically "the same item" (my friend's word). Since there weren't a lot of people waiting at the express line, I thought: "why not?" And when I was ready to return, the store associate pointed at the sign with his finger and said: "Did you read it?" I replied: "Yes, but I wasn't clear about the definition...I thought since all the brackets are the same they're the same item." And the associate said: "Oh...well... then the entire IKEA store is also just one item." I was still able to return the brackets but I felt indignant. The store associate could have told me that I had more than 5 brackets therefore I couldn't use the express line, and I would be perfectly fine with that. But he chose to be rude and sarcastic about it. I understand that it's a big store with lots of employees, and other associates that I previously encountered at the display area were great. But this particular incident just really marred my experience with IKEA. In the end I just want to say this. Different people go to IKEA with one common purpose: to make their living space more inviting, comfortable, and aesthetically pleasing. It's not a grocery store, hospital, or mechanics shop where customers go because they absolutely have to. When people go to IKEA, they're excited and happy, and IKEA would be wise to make sure when a customer leaves, he is as happy as he entered. This is especially more so when your customers can easily spend hundreds if not thousands of dollars there. read more

I scheduled a home delivery for some large items I couldn't fit in my car. The delivery arrived at 10:45am (scheduled for 11am-3pm), but a piece is missing. The other five pieces arrived fine. Either the delivery company lost it, or IKEA failed to send it to them... it's hard to tell what happened. It will probably take at least another day or two to get sorted out and delivered. IKEA's Customer Service is TERRIBLE. If you try calling their contact center you'll quickly find out that the queue is always full. I've tried 10 times and haven't gotten in yet. Once you do get in the queue, it probably takes another hour to talk to somebody. I live an hour away from this location, so it would be a major inconvenience to travel back to the store to get this sorted out. The IKEA store itself is pretty great though, so I'll give them 3 stars for this experience. read more

I can and have spent the whole day in this place. Viewing the showrooms looking at all the great designs and they have the coolest kitchen items. The craft and kids rooms are great I always stop at the cafe for lunch. They normally have specials for the ikea members. Stop in the market place sample the treats. read more

Went on Wed to pick up items but they "ran out." I had to make a second trip on Thursday - 1 hr drive each way - because they don't restock until over night. So, 2 round trips of 2 hrs each. Apparently Thursday's they don't expect to have customers. 3 registers open at 8 pm. HUGE lines. Took 45 minutes in line to check out. Only 3 people in the entire store who can run a register? Or the manager on duty just doesn't care. When we finally checked out at about 8:40 the lines were even longer than when we got in line. Pretty lousy management... read more

I would give 0 stars if I could. I used to love IKEA. Like almost every piece of furniture in my house is from IKEA. If I could take it all back, I would, their customer service is so bad. Do NOT buy anything here unless you are willing to completely gamble your money. If you have ANY problems, you WILL NOT GET ANY CUSTOMER SERVICE. I have called over 50 times, been hung up on by their automated service over 10 times. (They are apparently always too busy to help me, unless I push the button for "Sales.") I physically DROVE to the store. I have been told by 5 different employees that they would fix my issue, but has it been fixed. No. STAY AWAY!!!!! read more

IKEA is my preferred place to shop for furniture, the prices are unbeatable, the store has a huge collectins of products. This Sweden origin company has a lot to to show to our 99% china made companies in US in terms of quality & price. It is crowded on weekend and cashier lines are long,but I always shop from here for my home and office furniture. kids like to go to ikea too ! read more

Do i really need to explain why we love ikea?? I think you already know why! The Ikea is a neat place with affordable price furniture and food. We enjoying ikea trip! read more

I AM SO PISSED!! I purchased a couch and shelving unit a week ago. before I bought this I confirmed that when delivery happens, they will assemble the couch also. I just got my delivery, my white shelving unit is almost black from what ever else was in the truck , chipped to the point it won't stand , my walls are scratched from the guys dropping the boxes so many times and now i for two big unopened boxes sitting in my house. as I'm writing this my butt has been on hold forever with Ikea. COME TAKE YOUR STUFF BACK IKEA read more

Affordable, and very modern to taste. Only down side is that sometimes furniture doesn't bring specific essential pieces you need to mount, but overall great. read more

A Saturday Trip to Ikea can be slightly overwhelming. Here are some Dos and Donts to get through the day. 1. Don't bring my mother ... she will make the experience miserable 2. Don't try to read the map they give you. Just wander through the whole store. Not only does it give you design ideas, but things are also classified as weird things so had i skipped the kitchen section i never would have found my tv stand (seriously) 3. Dont write down the location until you find the EXACT product you wanted. Anxious to get out of there, my mom made me write down the number for my bookshelf in white (not black-brown like i wanted) therefore when i get to the furniture pick up area i couldn't find what i wanted and i had to go back upstairs and look for it. 4. Dont bring a cart through the showroom. You can't buy anything there so dont crowd the walkways! 5. Do go to the bathroom before you start. I couldn't find one the rest of the trip through the store. 6. Dont come without a specific goal in mind. Otherwise you'll end up spending all day and most of your bank account on crazy things that you dont really need. Like yet another tea light holder. 7. Do use the self check out... the people are super friendly, its super easy and you're in and out in minutes! 8. Do make sure you eat the $1 soft serve at the end. And get multiple cones. I think one time i walked out of there with 5 (for me and a friend!) 9. Do make sure that you have tools at home. It says all you need is the weird shaped allen wrench but i guarentee that you'll want other tools. 10. Dont try to build the furniture yourself. I reccommend trying to find a strong young man to do it for you. 11. Do allot to spend 4-10 hours putting all the crap you bought together! read more

We love ikea because of the price point and cleanliness of the store. We don't invest in pricy furniture, because our two year old would destroy it. IKEA is a perfect middle point for us-- not as cheap as Walmart or Target furnishings, but also not too expensive. Many things we find there are cheaper than the big box competitors. The food is also very good for what it is. We have gone there for brunch time a few times, many many years ago. We have been through countless lack tables due to my OCD over them always being pristine and my two year old's phenomenal ability to destroy furniture. With the price being so low, we never worry about accidents happening w her or her loading it up with stickers and scrapes and is having to replace. read more

The absolute worst customer service I have ever encountered. I spent $4,000 on pax wardrobes. I paid $100 for delivery and did not receive $600 in items. I called customer service 10 times and waited over 29 min each time before getting disconnected. When I was finally able to get through to "customer service" I explained that I did not receive part of my shipment. I was given a "case number" and was told I would receive a call back within 72 hours. I did not hear back within 72 hours, so I called again, this time I was on hold for an hour and customer service said they are still looking into the case. So, here I am no wardrobes, out $600. IKEA customer service needs to get their act together! read more