Hint: Go an hour before they open and grab a tasty but inexpensive breakfast in the cafe. Then you'll be able to fly through there before the crowd hits! read more

Before you go any further, please understand that this review is not about the store itself (it's very IKEA, and is very clean) or the people working there (they do their jobs well enough). And it's not about the restaurant, either (it's exactly what it's been forever). No, it's about IKEA products of late. I have to say, this emperor has no clothes. We've bought some IKEA stuff over the years, and have been pleasantly surprised at all of it. Nobody's expecting handmade Italian furniture here, but it all seemed to have value. Until our last three trips over the past year, that is. After our most recent trip about a month ago, we've finally decided that IKEA has cheapened out on much of their stuff--to the point where it no longer is of value. It's crossed the line downward into "I'd rather go somewhere else". At first we thought it was just us, maybe some bad luck, who knows. But third time's charm. It's clear that they've changed how they make stuff and do business. Frankly, if it weren't an hour and a half away from us, we would have stopped putting one item together immediately and simply taken it back to get our money back. As it is we yanked out the Gorilla Glue and finessed it together as best we could, knowing that it's a short term fix. We spent something like $700 on this last trip, but that's the last. I'd rather spend $1400 if it gets me a true $1400 of product. This $700 of stuff was maybe $350, $400 worth. But we didn't know it until we opened the boxes and started putting it together. Recently I went to IKEA's web site to express my observations. Crickets. I suspect they know darn well that they've cheapened the products below a reasonable line. If you're a long time IKEA shopper and have seen what I've seen over the last year, fee free to chime in. It's too bad, because we're now getting a store only 7 miles from home. I'll probably shop for some cheap lamps or pillows now and then, and will take them up on their cheap/free eats periodically, but that's it. read more

If I could I would give Ikea no stars. Full kitchen order put in November 2021. Multiple late deliveries, I think because they contract it out. When I say late, I mean by a couple of hours. Ordered a wall oven with our kitchen at a price of $1492 but since they were out of stock we were not able to get it. The oven is going to be discontinued in January....and guess what.....it went from $1492 to over $1900. This is seriously some bullcrap.....sorry blood pressure getting high. Waiting on last piece (wall oven) with a delivery between 11-3pm. As I type this, it's currently 438pm. It is what is at this point, 9 months of horrible service! Call center personnel are OK, they only can do so much. I forgot, they don't transfer items from store, another WTF. TAKE HEED TO THIS WARNING.....they are good for small items, but large items like full kitchen....DO MOT DO IT! I'm done venting, hope this info help your decision. read more

Going to ikea is a bit like going to a lord of the rings movie. You were really excited when you first got there, but an hour or two in to your journey you start wondering how much longer it could possibly go on. And again like LOTR you have no idea where things are going because one adventure always leads to another. Just when you think it's over you, realize you only made it through the showroom and you still have to meander your way through the stock floor. Good thing they have a cafeteria here, sustenance is an essential part of any epic quest. Upon reaching the coveted check out lines, celebrate your victory with a cinnamon roll. You've earned this reprieve, but brace yourself... the second movie begins when you get home and try to assemble your furniture. read more

Good value for the most part. Manage your expectations! Don't ever leave without a chocolate bar.

I have purchased a number of items from IKEA including chairs (office, dining, and lounging), a folding dining table, a desk, a bookshelf, a dresser, a storage cabinet, lamps, an end table, a tv stand, a kitchen cart, towels, bedsheets, pillows, carafes, drinking glasses, and plants. And I have ideas for more things to buy! Despite all this my apartment is not filled with just things from IKEA. It is amazing how much stuff goes into making a home a home. The fully furnished display bedrooms, kitchens, living rooms, etc. really do help me to visualize specific items and how they fit into different spaces. This can of course also convince you to buy more things because you will see that one thing and that other thing and that other thing that you didn't know you needed until you saw it sitting on the end table next to the couch that you're sitting on........in the middle of the store. I do sometimes feel exhausted and overwhelmed when I leave IKEA since the store setup forces you to walk through the entire store on a winding maze-like path instead of simply heading directly to the department with the two items you needed. But there are maps with shortcuts so it is possible to shorten the time spent in the store if you really want to. A lot of their furniture is modular and can be set up in a variety of ways to fit your space or personal esthetic. This goes beyond simply putting two or three couch sections together or making an L shape instead of a straight couch. There are computers set up in some sections of the store that can be used to design rooms but can also be used to design specific pieces of furniture. I used this feature when purchasing my tv stand and was able to create a piece that was made completely of parts in the store but is not on display anywhere. This makes it a personal and unique piece that is much less likely to be seen in someone else's home and perfectly fits the look I was going for. I picked the color for the body of the piece, a glass top, the color of the legs, patterned/colored doors and a glass door with no handles, the color of the glass door, and wooden shelves and glass shelves for different sections. The more I worked with this system, the more I was amazed at how many options there were for designing the piece (there were more options than I just listed). And the benefit to designing it in the store was that there were samples of every pattern, every color of wood, every color of glass, and every color of legs nearby for me to see and touch before selecting. I bet nobody has the exact same tv stand as me. Overall, I am a fan of IKEA. Some of their items are lower quality but some are not. And the prices are usually pretty approachable although they can get expensive if you buy everything you see or if you choose one of the higher quality leather couches. I'm sure I will return and spend many more hours wandering around the store. read more

Whoever designed the shopping carts to have four swiveling caster wheels needs to have his Ribba shoved up his Fartyg.

Until this location opened up some years ago I had no idea what Ikea was. Now I know. Oh boy do I know. Half of the furniture in my house is from Ikea. And what's wrong with that? I can understand that IKEA's look isn't for everyone. But with the prices and well designed products, I can't resist. I do t mind building the stuff. It's a little time consuming sometimes but it is worth it in the end. Be sure to wear comfortable shoes when your here. I've found on average that I'm at IKEA for at least 2 hours. Sometimes it's usually a little longer. I've found the shortcuts through the different departments helpful to get to where I need to go. The cafe is a perfect midpoint stop during your journey. And yes, the meatballs. Oh yes, the meatballs. These are my go to each and every time I stop at the cafe. The lingonberry sauce and gravy.....sooooo good. I know he other closest IKEAs are in Pittsburgh and Chicago so I feel fortunate that I have one nearby. read more

While I am a fan of IKEA, I don't think I'll be a frequent guest here. Aside from living too far away from the closest IKEA locations, this place is absolutely overwhelming, as you can imagine. When I was here, I was on a mission to make a big purchase. We have an old antique bed that is completely falling apart and canNOT get a box spring up our ancient apartment's steps. Two reasons to get a new IKEA bed and a roll of those crazy slats to use as a box spring! I had picked one out online, but fell for another in the showroom that was a little higher off the ground than the original pick. For an extra $50 or so, I ended up with a sturdy bed that not only feels better on my back and is easier to sleep peacefully in (I'm not worrying about the whole thing collapsing on the cat), it looks nice too! Of course, I also got a new duvet cover and curtains. Why not get a whole new bedroom at IKEA while you're there, right? They have them set up for you anyways! While the showrooms are great in theory, they only make me feel bad about all of my yet-to-be-executed plans for our apartment and how I PLAN to make it fantastic. The best way to enjoy an IKEA showroom is to watch Joseph Gordon-Levitt and Zooey Deschanel play in them in 500 Days of Summer. The "IKEA cafe" is weird. There, I said it. It's weird and I'm not a fan. Sure, the food may be amazing (we did try a dessert and it was delicious), but it just makes me feel weird, ok? Beware of crowds, children, and mesmerized shoppers that forget they're NOT in a whole separate world. Hit up the scratch and dent. read more

I love having a meal at IKEA...especially alone by myself. The Swedish meatballs are always excellent, as well as the sides that come with it and economical. Reminds me of the old downtown store cafeterias from years ago. Oh, and excellent coffee, with real china. A nice view of the Union Center area from the dining area. Now, off to shop! Deano read more

I honestly love coming to ikea. I go around once every two weeks with my boyfriend. We love seeing all the models & things that would go great with our place. Most of the furniture in our home is bought at Ikea. When you go to ikea, you NEED to try their meatballs, it's amazing. I love ikea so much read more

Very good furniture bill to last a while or a long time depending on what you get like an iron frame or a wooden The wood ones tend to collapse overtime but the other ones are strong they also have some pretty good food read more

Word of advice, go right when it opens! I was amazing to not have to deal with a giant herd of cattle making their way through IKEA! I wanted to look at one couch in particular and then get out of the store as soon as possible, and it actually went as planned! Normally I find myself being stuck in IKEA for a minimum of two hours and this trip took less than a half an hour! Early bird for the win! read more

I'm drinking the kool-aid, I won't lie. IKEA takes the cake for easy home options. Although-- maybe "easy" isn't the best word. Making decisions IS difficult and sometimes, you buy WAY more than you need. It is just such an amazing store full of possibilities. My hubby had never gone and I really had to do some big negotiating to get him to take me but once inside, it only took about 20 minutes for him to warm up and start shopping. We found the storage units we CAME for and spent another $200 on things we didn't need but felt were necessary to have. Overall, it was a good experience for him and I think I'll be able to now talk him into returning for future home needs. It's two hours away so it would be GREAT if the rumors that IKEA is coming to Indy, is TRUE. I would be sooooo thrilled (and broke). read more

Oh, IKEA, how wonderful you are! We stopped here on our drive through Ohio and, alas, our purchases were limited to what our trunk could hold. This is one of the largest IKEAs we've ever been to and the selection was astounding. We loaded up our cart with kitchen supplies, materials for my girlfriend's classroom, and many, many more items we wanted more than we needed. The best part about this IKEA store is its clearance section with a dizzying array of odds and ends at ridiculously low prices. Beyond the registers is the food section, and if we weren't heading back onto the road we would've filled our cart with some of the delicious-sounding frozen desserts we saw, too. On our next trip we will certainly make sure we have more trunk space. read more

It's IKEA.. More than likely, you have been to one, so you really have been to them all. Everything seems to be modular. It is relatively cheap and can help furnish any home. And they have a nice little cafeteria in the store which is also cheap and pretty tasty for a store cafeteria. read more

Ikea has a great selection of furniture and accessories for your home. For the most part the prices are really reasonable. The checkout gets a bit backed up, but they move people through at a decent pace (not quick, but not turtle's pace). This loaction is always packed, and it can sometimes be difficult to find a parking spot. read more

We drove from Columbus Ohio to Ikea's West Chester store. (1 1/2 hour drive). We were first time "furniture" shoppers for Ikea. The store was nice and the staff was friendly and pleasant. However, delivery was a frustrating mess!!! The $3500 dollar furniture order arrived. We were happy with the furniture and quality. We ordered a 4-seat sectional and a two seated chaise among many other things. Although our order showed the furniture legs were ordered, they did not arrive with our order!!! So our new furniture is now sitting on our floor. After 4- phone calls I finally reached a store manager. Who never did give me his name. His extension was 1450. Obviously he couldn't care less about me or my business. It was a Thursday when he told us he no longer had the legs in stock. They would get more in on Sunday? He would send them out to us on Monday. 4-to 5 days later!? I insisted that I have a way to follow up with him. That's how I got his phone number and extension. Does this sound like good customer service to you? Coming from the store manager!? Beware...Good prices... good quality... very bad followup from the top management! read more

I present to you a magical land where you can stuff your face with Swedish meatballs while your child plays contentedly in a food-court side play area. This same locale also provides free childcare so you can spend a blissful hour enjoying free coffee and chatting with friends...err, I mean, shopping, childfree. Basically, if it's raining and you have nothing to do and no funds, get yourself to IKEA, especially on Tuesdays when all kids meals are free! There's ample stuff to occupy the kids - food, play area in the food court, play area in the kids section, and free childcare. Heck, just meandering through the store is fun for kids (and adults). read more

I love anything IKEA! Big store with lots of great things to look at and great displays to walk around in. You can even stop half way through your shopping experience and eat in their cafe. The Swedish Meatballs are their specialty and they are awesome! the only thing that may be unlikeable about IKEA is the fact that you have to build every piece of furniture that you buy, but...that is what helps keep the prices down and they are know for they low prices for quality products! read more

I appreciate the customer service return policy. I was able to return two broken chairs without any problem. Thank you. Also, food options are always fresh. Very pleased overall read more

I really like IKEA's merchandise, and as long as you don't go on a weekend it's not too crowded, but the cashiers are the nastiest, rudest, most inconsiderate, poorly trained individuals I've every seen. They accuse you of stealing the stupid blue bags you have to carry in with you, they use their cell phones during a transaction, they can't be bothered to say "thank you" or even lousy "Hi" for a greeting. I don't even feel like shopping there after the last couple of visits, it seems there are no standards for cashier behavior and a complete lack of concern about how they treat customers. read more

I've decided to finally bite the bullet & get rid of my 30+ year old couch. I was going to the Cincinnati area anyway this weekend, so I made a short sidetrip to Ikea & picked up the Kivik couch. Unfortunately when I made it back to Columbus & took all the parts of the box, the directions were nowhere to be found. I went through everything several times but to no avail. Eventually I called the customer service desk & was connected with Adam. Adam stayed on the phone with my dad & I, read us directions, & answered all the questions we had as we put the couch together. Not the ideal situation, but Adam was incredibly patient with us as we struggled to put it together. Seriously great customer service. read more

I came up here from Cincinnati looking for a few pieces for my bedroom. I found more than I needed. I wish IKEA would use slightly higher end materials, even if that causes the price to go up, because some furniture is gorgeous from a distance but up close you can see what it's really made of (chipboard or something?) and how flimsy it seems. I'm talking desks and tables and misc items, but the big ticket items, the kitchens, are top notch. Totally gorgeous and the attention to detail is really great. The beds too. The store itself is intimidating and for a city boy like me, the slow walkers in the center of the isle are more than annoying ;) the food court was nice though. I had lunch here and thought the prices were excellent and content tasty. Thank you IKEA :) read more

I mean, it's Ikea. They have an inspirational showroom area and Swedish Meatballs. What's not to like?

I purchased a counter top to be installed and it was the worst customer service and installation service I have ever experienced! Many delays, poor communication, a faulty seam and incorrect installation, no follow-up or ownership of the mistakes by Ikea or the installation company. It was a battle to get a refund and I was told no one would be removing the mis-alligned counter-top and "it was mine to keep". After spending more money to have it removed, we now have a beautiful counter top from another company. I will never shop at Ikea again and was extremely disappointed in the service, product, and how I was treated as a customer! read more

I don't know what's up with IKEA's Crisis response, but I'm not sure why they feel that they can stay in business with the current. Do not order anything online. I cannot stress that enough. It is a disaster waiting to happen. The customer service phone number has no one to answer. They disconnect the line after you've selected phone options. In store is the only way to communicate. I placed an order online on 12-4-2020, for pickup. There is no language in the email surrounding pickup timeframe. I called after my order was placed, and that's when I discovered the disconnected calls from queue. I did Google "IKEA online order pickup" and found something on their site that lists a 7 day hold for online orders. Sounds reasonable. I drove from about 2 hours away on 12-06-2020, to this West Chester, OH location, to pickup my items. Click the "check in" option as directed once I arrived. After 25 minutes (I kid you not) Someone then texts me that my order has been cancelled, as I did not pickup within 24 hours. Lol. I gathered my 2 kids and went inside to speak to customer service. I won't lie, I feel bad for them. They're working with no policy to refer to, nowhere to guide customers, and basically winging it. Not to mention the Holiday season. I had to show a supervisor that there was in fact, no reference to a 24 hour pickup time in the order confirmation email, nor in the pickup email that followed. I actually received my pickup email after the store had closed for the day. That should have given me something to think about. My order was actually still in the back, except for 2 major items. The supervisor could not locate them, and advised that they were out of stock and that she would just refund my order. I was going to chalk it up to a lesson learned, thanked her, and was prepared to leave, before I decided to walk the store, since I had made the trip. I searched the website, and noticed that my items were listed as being in stock at the store, despite what I was told. I found the items that I wanted, purchased, and was able to get most of what I needed. However, I have still not been refunded for the online order that did not work out. It is now the end of the 7th business day. Also, their policy that orders are cancelled after not being picked up after 24 hours is flawed, as the order does not auto cancel after that time. There is no way to call or email anyone. The company has purposely cut off all sources of communication with customers, outside of the limited assistance that is able to be provided in store. 1 star for the struggling employees in the store. I feel awful for those people. Everything else is a true wreck. I see a Bankruptcy announcement for IKEA US in the near future. This is not sustainable business. read more

Ahhhhhhh!!! Talk about an overwhelming store. Don't get me wrong, I LOVE home furnishing stores, but I left IKEA with a small migraine. Anything and everything you could ever need to decorate your home/apartment/dorm room is available at IKEA. Almost everything is modern in style and most furniture is very low-profile, perfect for apartments and starter homes with short ceilings. To give you an idea of who the furniture appeals to, I thought almost everything was cool and innovative, my mom deemed it trendy and impractical. Oh, the clash of the generations. It took us 2 1/2 hours just to make our way through the showroom (which has sample rooms, including a few areas where entire layouts of 200sq, 375sq and 425sq feet living arrangements can be configured...IKEA has plenty of options for small spaces). While my mom and I's opinions differed when it came to chair shapes and futons; we came together in the "greenroom," which is where shoppers can find all of the greenery, art, mirrors, and other small decorative items for sale that IKEA uses to decorate their "sample rooms" in the showroom area of the store. I picked up a really neat huge Audrey Hepburn canvas print for the bargain price of $70 while my mom bought some cool adobe vases for $19. I also grabbed a gorgeous Orchid for my new roommate, a deal at $12. Through the greenroom is the warehouse, where buyers can find everything they liked in the showroom to throw in their carts and take home (everything at IKEA is "assemble yourself," which is how the prices stay so low...nice three piece living room sets for $900, twin bed frames for kids at $99, seriously). I can't speak to the quality of IKEA's furniture because I don't own any but we "tried out" a number of chairs and sofas in the store and found them all comfy...they also appeared to be well-made and durable. My mom noted that IKEA offers a lot to a young family, not only can parents come to shop and leave their kids in the "Enchanted Forest" playroom, which is supervised, but they can find a huge array of furniture that features removable slipcovers, great for stains that little fingers make! I could go on forever in this review dissecting everything IKEA has to offer but my number one advice to readers is this: go, and give yourself a few hours time to fully explore. It's something that needs to be seen and experienced by all, whether you're in the furniture buying business or not! read more

Forget about getting in and out of this place quick if you need to. It's designed as a destination and to keep you there as long as possible. Those Swedes are sneaky hahaha. It was our first time here and it was fun to browse and shop. I like the setups geared to making small spaces ultra efficient. The cafeteria was another highlight of the experience too, worth checking out! read more

This place is really fun to go to even if your not buying anything. They have everything you would need from silverware to bedding and furniture. They have some really great closet storage systems and really pretty bedding. The prices are great and the employees are great. The frozen yogurt and cinnamon rolls in the cafe are a plus. read more

Selection is amazing no matter what size space you have to decorate. Quality is good but not high end but if you redecorate every few years like my wife does it's perfect. Employees are warm, friendly, and will go out of their way to help you find what you are looking for. Awesome activities for kids if you have little ones. Cannot leave the place without getting some Swedish meatballs. I highly rate them in customer experience and satisfaction. read more

Seriously, what is all the hype about IKEA! It's full of cheaply made items mostly from China. I was disappointed.

Who can pass up a trip to IKEA?! The prices are just perfect. My suggestion: have a list & lots of time. Plan ahead!

I really think you have terrible customer service issues and values. Its okay for customers to spend their money at your store, but once its spent just try to get customer service!!! I was in the West Chester, Ohio store on 8/10/2014 and purchased a storage bed and chest of drawers and stuff to make a computer desk with a chair. I wanted delivery and assembly. The first available day to get delivery was 8/24/2014!!! I have waited over two weeks for my things to be delivered and assembled. I was told when I made the order I would be called 2 days in advance of delivery so I would have a more precise timeline of when delivery would be. No calls came. I drove all the way to the store to see what was going on only to be told I would be called the morning of delivery. That some one told me wrong about a call 2 days before delivery. No call came this morning so I called the number listed for customer service only to have wait and be on hold for over 30 minutes. NO ONE SHOULD HAVE TO WAIT THAT LONG TO TALK TO SOMEONE !!! When I finally did get someone I was told there was a problem and the manager of the store would be calling me. Ok...so here I am an hour later and still no call. I just want a phone call giving me a timeline as promised so I am not stuck in the house all day just waiting. He could not tell me what the problem is to wait on the manager to call me. Very bad customer service for sure. I doubt I will ever shop here again. There is no reason for issues like this to happen. I am still waiting on a manager to call. read more

I learned a valuable lesson, do not shop at IKEA on Saturday afternoon. It was insanely crowded. We were looking for ideas on bookcases and couches. We found a bookcase that we really wanted and went to go pick it up only to notice it was out of stock. There was no notice on the tag in the showroom stating it was out of stock. We were informed that it wouldn't be back in stock until Wednesday. So this necessitates a second trip for us (we live 45 minutes away). I thought maybe we could buy it online, but they wanted to charge $100+ for shipping. Also, for online shopping there doesn't seem to be an option to purchase the item online and pick it up at your preferred store; only the outrageous shipping option is available. Then I tried calling in, and couldn't get through to anyone. Again, you are required to go through a 1-800 system rather than calling a local store. In conclusion, this is 2016, and it shouldn't be this hard to purchase your items online for a store pickup. We see going to start buying our cheap furniture from places like Meijer or Target in the future. It's just easier. Edit. Just got off the phone with a representative. And no, you cannot buy your items online and pick them up at the store. IKEA has a "first come, first serve policy" with items. You are directed to the inventory section on their website in order to see if your item is in stock. This is a terrible policy and their customer service is severely lacking. I don't want to play Russian Roulette with items I'm interested in buying. read more

Went to IKEA to pick up 2 dressers for mom. It was a Sunday, super crowded, and everyone was busy. We found the dressers, but not in the color we wanted. Mom wouldn't budge on the color, so I started to think it was a wasted trip. I asked an employee that was hustling by if he had a second. He smiled and replied "how can I help?" Long story short, he helped us find the dressers in the color we wanted. We made the purchase and took them home. If you've ever been to IKEA on a weekend, you'll understand why his time and attention were so appreciated. Shout out to Craig! Thank you for making our day. read more

I am very disappointed with IKEA delivery service especially with their management. Apparently they are using an independent delivery company which they chose because they cost less than having their own delivery service. IKEA supposed to deliver my items on 5/18 but up until now, they haven't done it. There was no notification about the delivery and they never do a follow up on us. We called the customer service center and customer rep. promised us that Maggie (After sales manager) will call us. But that didn't happen. We had to drive out there for the second time in order to get the items delivered by today (5/21). We waited from 1 to 5 pm as they promised but there was no notification about our delivery. It had cost us time and money just to get this delivery done. However, up until now, no upper management aware or contacted us about this issue. I am very disappointed on how West Chester IKEA do business. Why would they pick this independent delivery agent at the first place while they couldn't deliver as promised? I regretted purchased my furniture here. I rather purchase my furniture in local store if I know this would happen. Total money spent over $1000 Service received: NONE! read more

How can you go wrong at Ikea. Trick question, I don't believe you can! This place is glorious in terms of home decor, organization, and swedish meatballs. The drawbacks are as follows - the people in your way when you know exactly what you are looking for and they are just browsing with their 500 kids AND the putting together of the furniture, etc. (headache!). Other than that I am a huge Ikea fan/supporter. read more

Bro Tip: Walking through IKEA on a weekend is like going to the mall at Christmas, something you will generally want to avoid. If in fact you are dragged to IKEA on a weekend, I suggest convincing whoever dragged you to IKEA on a weekend that your opinion of what color looks better with the bathroom wallpaper really doesn't matter and that you will wait patiently near the exit to help load the appropriate color merchandise. Pro Tip: Take a seat at the Exit food court, enjoy a cinnamon roll (or two) and watch people try to steer the wheeled carts loaded down with home-goods through the automatic sliding doors, small children in tow. Avoid contemplating just how much finger numbing assembly will result from this frolic. read more

A fun maze that leads to Swedish meatballs and lingonberry sauce? Heck yes, sign me up! Best part is shopping for Swedish grocery items after the main check out lines. That is my favorite part. This allows me to bring a piece of my great grandmother's food home with me. Not the same by any standard but delicious and nostalgic enough to satisfy me. Pear cider it is! read more