My wife and I are redoing our house after being caretakers for the last 10 years. We decided on going to Furniture Fair because we've bought furniture there before and its still in pristine shape. We wanted to get big comfy recliners and a couch for company to sit. We also bought a dining table that my wife absolutely lives. We were helped by Samantha and she was great! She helped us see what we couldn't see on color schemes and she was 1000% correct. Furniture fair has quality products and quality personnel. We will be back! Thanks Samantha you are an absolute Rock Star!!! read more

DO NOT SHOP HERE. I went into this store two days in a row and talked to two separate sales people each day about a table that was on clearance. When I purchased it on the second day they called me after to tell me the table was tagged wrong and that only the chairs were on sale and that "we could talk about a price the next day". They told me for an hour how happy they were I was purchasing it because they wanted it off the floor just to try and scam for more money 30 minutes after I had left the store. Will not be shopping here in the future. Do not trust clearance prices. The store manager called the day after all of this in the morning and said they'd honor the price only to call again 6 hours later to go back on her word and say they wouldn't. DO NOT TRUST THESE SALES REPS OR THIS STORE. Very poorly managed. read more

Furniture Fair - Mattresses Near Me - Cincinnati, Ohio

The delivery of my new sofa ended being a big mess! On delivery day I drove to my new home to wait for the delivery of my new recliner and dual reclining sofa. The delivery drivers were on time and friendly. The issue was that they brought the wrong sofa. They didn't know it until the heavy sofa was brought into my house. They called to find out what happened. They told me that they were told that that was how it was written up and that I should call the store manager. I called the store and was told by someone who answers the phones that the salesman had written it up wrong. I asked to speak to Scott, the salesman. I explained the issue and that it had been said that he had written it up wrong. Well, that didn't sit well with him. He kept saying things like, "Sure, I'll take the blame. It could have been five other people that caused this but I'll take the blame. Won't be the first time." Then saying he'd fix it and then back to complaining about the blame. I explained that I was in the process of moving and needed my new sofa I had paid for. He said he would look into it and would call me back. In the meantime, I looked up the sku number and determined that it wasn't his fault. He entered it into the system correctly. The issue was the warehouse and delivery. I got a call back from Megan, the store manager. She confirmed that it was a warehouse issue. She said that she was going to take care of it and asked if I would give her until 2 p.m. the next day and she would call me back with info on when my sofa would be delivered. Again, I mentioned moving, the 2 hour round trip and the huge inconvenience that this now was for us. The next morning I received a phone call from a delivery driver who said he was on his way to my house and would be there in an hour. I told him that I was an hour away at my old home and had just started to pack my U-haul - it was moving day and I couldn't just leave. I asked if they could possibly come later. They said the latest they could come was 1 p.m. Which was about 2 hours from the time they called. I understood that it was not the delivery driver's fault and that they have a schedule to keep. This time the problem was with Megan, who was to call me by 2 p.m. with the solution. I wasn't supposed to just have a sofa sent out without any prior communication. I called the store and asked to speak to Megan. I was told she wasn't available but that Lisa would talk to me. That's really when it went downhill. I explained the whole situation to Lisa and she said that I had two options. Get to my other house for the delivery or it would wait until the next Thursday. I said that that was unacceptable. That I know that they deliver on Saturday and asked if it could be delivered the next day. She said no. My only option was to go to my other house or wait another week. I explained that I was in the middle of packing up my truck to move and that I just couldn't stop moving house because they first made a mistake the day before by bringing the wrong sofa and then again by failing to communicate and now just expecting me to drop everything at literally a moment's notice and drive an hour away. She refused to budge. She was throwing a huge wrench into my moving day and she was unwilling to compromise. Oh, and we were having a non-stop downpour of rain all day that day. She said that she would call me back to let me know if she could move the time later. I waited 45 minutes and she never called me back. She knew that I had to leave my old house by noon to make it to my new house by 1 p.m. She was just going to either let those drivers show up to me not there and then me not getting my sofa or me frantically trying to get to the house in time because I never got a call back from her. I called the store back to find out if I had to abandon my moving day. And at that point I was seriously thinking of cancelling the sale. I was fed up. And I was so disgusted with Lisa's attitude that I didn't even want the sofa at that point. I ended up being connected to Megan - the person who was supposed to handle all of this in the beginning. And who was supposed to call me and let me know when my sofa would be delivered. She promised me that she would handle it. She said she would be "taking it over from Lisa" and she would call me back in a short bit to see if I could get the sofa the next day. She called me back and it was delivered the next day. She acted like she had rectified something someone else had messed up and she was saving the day - when in fact, she caused it on moving day. And Lisa caused me horrendous stress for a couple of hours. The warehouse messed up in the beginning by pulling and loading the wrong sofa for the delivery drivers. In the end, I like the recliner and sofa. But it was such a terrible experience with the delivery that I'd never shop at Furniture Fair again. Which is a loss on Furniture Fair's end and a win for Verbarg's. read more

i would have to say,.... ishmal our saleman was good to deal with, but the company in whole is a pure disaster! i paid cash for my sectional on december 7th with estimated delivery around 2 weeks (i was told) it has been nearly 5 months and the only updates i get are about promotions and to come buy stuff and save x amout of dollars. disgusting way to try and get more business or even get a good review from me! read more

From the onset I was disappointed. Walked around trying to find a sales rep to purchase a sofa and children's bedroom set, had to get the attention of a sales rep that did not seem eager to earn our business. The sales rep begrudgingly helped us order our requested furniture. Sofa arrived and was fine. We were provided est delivery date of 4/8 for the bedroom set. Was now told it would be April 29th. Overall, very disappointed read more

I've always shopped here for furniture before but I'm not sure I'll be back this time. I'm trying to buy a chair and have it delivered to a business during business hours. Delivery charge is forty dollars but it's 219 to make sure it's delivered during business hours. That's crazy. Then I try to pay with cash and she says it will take two weeks longer to deliver the chair due to having to make sure the cash was real. Right as I was fed up with that, the manager came over and apparently that last part is not correct. So I did order the chair but I think I might wanna find another furniture place. read more

My Mr. and I are new homeowners so I wanted to shop around and find the right couch set at a decent price. We've never shopped at Furniture Fair. My friends at work claim they have a nice selection however pricey. We went to the Eastgate location. I was impressed with the set up and each section was categorized. Our representative that assisted us was Ryan. At first he gave us a breakdown on where everything was located. Then left us alone. 15 Minutes later he checked on us and I had tons of questions that he just stuck around and showed us where everything is. He asked on our budget, style of couch and color. We walked around quite a bit but didn't feel pressured. We sat on a couple of couches and had some conversations with him. Even joked around. I felt it was very casual. I was actually not stressed and having fun. Finally we found the set. Leather couch is what we were going for and it's gorgeous. The quality of these pieces were detailed and built to last! The only problem was we were closing on the house the next day and didn't want to make any big purchases after we signed. Ryan had our backs. Just make a $100.00 deposit and a couple of days either come in to refinance the couches for 4 years no interest or call him and pay it all up front. We opted to refinance. We were able to get them to deliver that same week (free delivery). The furniture was delivered on a Saturday. The movers was very friendly and very careful with our couch. The whole experience was such an easy transaction. We are now enjoying it thanks to Ryan assisting us. I would definitely shop here again. read more

Furniture Fair - Our couch set. - Mattresses Near Me - Cincinnati, Ohio

I usually kinda dread going to furniture stores because of previous experiences with high pressure sales people. Luckily, that wasn't the case with this one. Honestly, this may have been my best experience in a furniture store period. My lady and I had recently closed on a house and were in the process of moving in. With this in mind, we wanted to get some new furniture for our living room that would match the place, and of course, not drive up flat broke. The place itself is pretty big with a plethora of options fir every room in the house. It can be a little overwhelming since there's so much. At first, we walked at our leisure, with no pushy sales people hounding us at all. One salesman by the name of Ryan did politely ask if we needed help and said he'd be nearby if we had any questions. Turns out, we had questions, so we went back to speak with him. He was a very friendly guy and wasn't just trying to push for a sale. After a short while, it was like talking to a friend, one with knowledge of furniture. He took us through a number of options based on what we were looking for and kept our price limit in mind the whole time. We ended up getting a very nice leather Charleston couch with matching recliner and ottoman. The store offered delivery so we definitely decided to partake in that. Communication from start to finish was excellent and we had no trouble receiving our furniture. The delivery guys did a great job too, even with the 21 steps it take to get to our new house. Overall, I have to say this was the best experience I've had with a furniture store. No pushy sales staff, a pretty laid back atmosphere, and everything was stress-free. I even went back for a fun painting of a cat sitting in a litter box reading a newspaper to put in one of our bathrooms. read more

Easy to work with - no high pressure. Be sure to check prices on the Internet as they will meet any competitors price with no hassel. Saved hundreds. read more

We came to Furniture Fair after being disappointed by the sofa options at a couple of other stores. The thought of having something custom-made had not even crossed my mind until we walked into Furniture Fair and found out how affordable it could be! We sat on a bunch of couches and eventually picked one from the England brand, which are made in Tennessee. We got to pick out the fabric as well as the accent pillow covers; they also offer different options for the springs and such I believe but we went with the basic. Only cost about $1000 including the delivery for an American-made couch that was exactly what we wanted! My only criticisms are that the salesperson kept saying how we would probably get the couch within two weeks, and it ended up being closer to four weeks. I wish he'd just said four to begin with--under promise and over deliver, man! Not a big deal except that we also bought an outdoor bench at the same time and it seemed perfectly reasonable to have it held in their warehouse and delivered with the couch...instead the nice fall weather came and went while we waited for delivery, and we got no use out of the bench this year. Ah well. Eventually Cincinnati's six-month winter will yield to false spring for a single balmy day in March, and I look forward to enjoying it on my Furniture Fair bench. read more

My family and I had the unpleasant experience of shopping this store on Juneteenth. The associates were having a very inappropriate conversation about Juneteenth and it left us disgusted. We will never shop a furniture fair again. I emailed management to let them know of the situation. I even emailed from a friends account to avoid giving them my personal information and being bombarded with phone calls about how this situation "doesn't" reflect their beliefs when clearly it does. I'm done giving my money to businesses that treat people this way. We have value no matter what our skin color is. read more

Cincinnati. Eastgate Furniture Fair. Delivery guys is thief's and quality of ordered furniture is terrible. We ordered sectional sofa, waiting two months for delivery. Order was delivered, and after sectional was delivered, I noticed missing item from my home. It was small size clay art. One of the delivery men was standing right where the art piece was. I call few days later with my complain and spoke with store manager. (Cincinnati, OH. Eastgate location). Manager rudely asked me if I may replace this art somewhere else and forget and why did I call 5 days later with complain. Is no deadline to call with complain or question. Manager promised he will contact corporate office and they will call me back. No one call. It's been over 2 weeks ago. I had no idea I have to constantly watch delivery people so nothing missing after they left. It was not pleasure experience. Also, quality of the sectional terrible- parts not able to connect together, lock is attached on wrong levels, when you attach sectional- one part is hanging above floor. Very disappointed with all this issues. read more

I placed an order for bed and mattress on March 8. 2020. Just a few days later, our State was shut down. My salesperson, Deborah Powers stayed in touch with me. Yesterday, August 4th, my purchase was delivered. There were changes and questions and through it all, Furniture Fair personnel could not have been more considerate and helpful. I have shopped this store so many times and will continue. Way to go! read more

BEWARE..Serta memory foam king size mattress ..under 1 year old when I contacted store to complain that it is sagging so bad that it wakes me up in middle of night with hip pain. It's been perfectly cared for, but they claim the indentation is "normal". Less than a year its not the way we purchased it. They told us you lay "IN" the bed not "ON" it. Yes, I didn't sleep good again last night so I'm in a bad mood! read more

I rarely give reviews but this mattress and follow up is sub-par at best. Their solution to low quality on an expensive mattress was to offer us a discount on another one! If the initial investment was no good, why would anyone even consider spending more? Buyer beware! read more

Purchased over $1000 of furniture - coffee stand, end tables and tv stand. Communicated delivery date of 09/01 but the sales person never did schedule it. No notes made on the order. Called multiple times to get hold of someone and customer service agent sent me to voicemail of sales agent which was full. Spent close to an hour on this and just a very frustrating experience. Not a happy customer read more

We recently purchased a bedroom set, dining room and living room from the Eastgate store. The sales person Steve Jones was excellent to work with and the furniture looks awesome. Also the two delivery guys were clean, polite, hard working and on time! read more

I went in to look for a couch & loveseat on a Monday afternoon, and at first I was glad that NO salespeople where approaching me because I needed time to look by myself. Later I saw several young men and a couple of women (all salespeople) lounging on the back on the mattresses and they surely saw me because I passes them 3 times. At that point I was actually ready to ask questions and buy furniture but they all looked too tired to help me. I was walking out to the front of the store, to leave, when I was approached by a nice older salesman, Mark Hall, who was very helpful. I ended up buying a couch and a loveseat! I found out when I paid for my furniture that one of the young men lounging in the back was the manager! My rating would have been worse if I wasn't averaging it with the "A" rating that Mark and the ladies in the office deserve. I must say that the furniture I bought, made by Simmons, was very poorly designed when it came to our attaching the "feet" to the couch and the loveseat! There were NO pre-drilled holes to screw into, and the wood was covered by upholstery so we had to cut back the upholstery (on the bottom) to find the wood so that we could drill the needed holes so we could screw on the feet. This all took a lot of our time - lucky for us we had the tools and the "handyman" husband! read more

YAY! We love Pete! What a great help he was from the moment we walked in looking for a Kitchen Table & Chairs as well as a sofa. Not only were we pleased with the customer service we received but they had a HUGE selection of furniture at great prices. They run great promotions from month to month and the one we got was great! Even the Furniture Fair warehouse over in Tri-County is great. Their employees at both places are awesome. I enjoyed the attention to our needs. I'm glad we got our furniture here and we love our kitchen table. Our sexy leather sofa arrives tomorrow!! :) read more

The furniture selection here is very large, and everything seems nice (we had a hard time choosing). The sales people were interested in helping, and weren't too pushy. They will also work with you on price. The staff that does the follow up in regards to problems or warranties are sub par. It took us months to have our warranty fulfilled. We had to call several times, and one of the last times that we called they told us that they actually charge shipping. They wouldn't order the cushions until we paid shipping. We called back, and they no longer asked to charge us shipping, but they stated that the cushions had already been ordered. If you are persistent, dealing with this isn't much of a problem. I just don't have the time to micromanage my furniture delivery and issues. read more

Beware of the "Availabilty Dates" when making a purchase! My order was placed and paid for in Feb 2021. The availability date was was in mid March, it is now the end of June and still no furniture, yet they are still advertising the same furniture I purchased as Available on July 1st!!! It is June 28 as I write this. They are making millions of $$ off of unsuspecting buyers, for purchases that don't get delivered for many months. Last conversation I had with FF, they said "it will be here when it gets here"! read more

We had great customer service and the furniture I got was so comfortable and great quality. The salesman was knowledgeable and not pushy at all! When I go back to get more furniture, I will Be going back to furniture fair read more

So, here we go... this is a awesome review, I had been having a lot of issues with getting furniture from other furniture locations (check out my other reviews). Damaged goods, warehouse issues, delivery date issues... these have been a plague on trying to get 2 tables. Well our hero ended up being furniture fair, quick purchase quick delivery, my tables aren't damaged I will buy again from this specific location. Thank you furniture fair read more

We have been shopping for chairs for awhile. Going from store to store and experiencing bad to great service even at same company but different locations. We were at the Eastgate Furniture Fair and had a real service salesman. He went way beyond the call of duty to find the perfect chair at our price. The delivery was accurate and the drivers were very respectful of our home. We will tell everyone to visit Eastgate location and go to salesman Brad for great customer service. Keep up the great work. read more

Went to go pick up a bed set that was supposedly ready to go. After sitting here for over an hour and a half they say they can't find it ? Now we're still sitting here waiting and yet have got nothing. read more

We had a wonderful shopping experience...TWICE. I so enjoyed buying two recliners there that a week later we came back for a sofa, and we enjoyed the experience both times. Wonderful customer service and prices. Flush with a tax refund, we first came in to look for recliners. Salesman Chet Moore connected, diagnosed, facilitated, and smilingly left us to research. I LOVE not being "hovered", and he did a wonderful job helping when needed. We tried, tested, and found what we wanted; he supported, informed, and cleanly took care of the paperwork. When my bonus arrived a few weeks early, we knew right where to go. Chet was there with the same helpful efficiency to guide us to, around, and past the sofa we thought we came to see, and right to a far nicer one at a great price that we look forward to placing in our home right next to the recliners. A wonderful shopping experience, both times. We CERTAINLY recommend Furniture Fair Eastgate to all our friends for price, quality, and customer-care. read more

So disappointed with this store. We've purchased several pieces of furniture over the last few years, but this will be our last. Purchased furniture in July, was told we would most likely get it in September but because of the pandemic it might be Oct. We agreed as long as it would DEFINITELY be here by Oct. September 24th we paid the remaining balance, in store, (almost 2k) thinking we would have our furniture soon. The very next day we get an email saying it was pushed back until the end of November. So you wait until you have all our money and then email us instead of telling us while we were standing there. (And our salesman was present and had our account pulled up to pay the balance) so don't tell me they didn't know. I would have canceled our order right then and I tried via your customer service after receiving that email and was told I would have to go back to the store to do that. You've had sales with free delivery and other discounts before and after we ordered our furniture, the least you could have done is offer free delivery for it taking months longer (now the end of NOV and still no idea when it will be here.) but your customer service offered nothing. We will never shop at Furniture Fair again. While I understand you aren't the ones making the furniture, you are the face of it, you are the ones that took $2300 out of our account. Noone from your company has reached out to apologize, update us, NOTHING. I have contacted customer service twice I got one response that basically said we can't do anything if you want to cancel your order go to the store. I reached out via Facebook and got a joke of response and was told a manager would contact me and surprise surprise a week later STILL NOTHING! Your customer service is a joke, once you have people's money you no longer care. You all have made that ABUNDANTLY CLEAR. read more

The Eastgate location was way better than Deerfield. Brad was incredibly knowledgeable and fun to work with. There is a huge range to choose from as far as price and manufacturer. read more

Every time my husband and I buy a large piece of furniture such as our sectional, we buy it from Furniture Fair. I am almost 40 and I have been purchasing furniture from them since I was 18 years old. I have purchased a couple of sectionals from them since I was 18, not because they needed replacing, because I wanted something new to look at. You may pay more for their furniture, but you get what you pay for. You want to say yourself some money, go to Big Lots! I do promise that the price you pay for that furniture you will end up spending more in the end. You will be buying furniture again in maybe a year or so and have to keep doing so! You get what you pay for‼ read more

We went to Furniture Fair for a recliner. Purchased one 3/19 for $714, and paid $100 extra for the premium 5 year protection plan. Within 12 months, it was apparent that the frame was broken, as the cushion and entire chair tilted to one side. The protection plan through Montage covered repair. By July 2021, the chair was again broken and tilting in an extreme manner, and causing ongoing back pain to sit in. At 91, this is my main place to sit and rest. I weigh 135 pounds. After over 6 months and dozens of calls and emails, my chair is still not repaired. I cannot afford a new one. My children have tried to fix it over the holidays with foam cushions, but the entire chair, including the footrest, tilts visibly to one side. Furniture Fair staff have tried to assist, but no help. In my opinion, although it was not cheap, this is defective merchandise and should be replaced by Furniture Fair. They do not stand behind their products. read more

After shopping from store to store in Eastgate, I decided to go to the new Lazy boy store and see what they had to offer. To my surprise the salesman was very pushy and the couch was going to cost me double of what I ended up paying in the end. I decided to go to Furniture Fair and give them a shot. As soon as I walked in I came across a salesman named Mike Simes and told him what I was looking for and without hesitation, he took me straight to what I asked for! After looking for hours I couldn't believe how quick he helped me find what I was looking for. FINALLY! Someone that could help without being pushy! Great job Mike and thanks for a great experience. They have my business! read more

I recently purchased living room furniture from Furniture Fair in Eastgate. The salesman, Rob Dean, was very helpful. I also received help from Joe Preston. After all was said and done, it was a positive experience. read more

We worked with Mark and he was so great. Helpful and friendly. He knew all the answers and even gave us some local attraction information as we are brand new to the area. I bought my first couch and it was super easy and delivery was set up for me. They have a huge price range which you might not notice right at first, but they have amazing prices on some really beautiful things. Every single person we spoke to that worked there was really nice. My son and I left feeling very happy and we will definitely be back!! read more

Mark Hall is amazing. He is very focused on the person and taking care of his customers. He goes above and beyond to find items that are not in stock and actively listens to the needs of his customers. I have made several purchases from Mark for the company I work for who houses people. I called Mark regarding a purchase not covered in the budget and he accommodated my need when in crisis--above budget and helped correct my mistake....He's the best! read more

Thank you Furniture Fair for hiring Cathy Cann. She is very talented and definitely has an eye for style and color. When I needed new family room furniture I knew that the only person that I would buy from was Cathy. She has always been very helpful and willing to go the extra mile to get the answers that you need. She came to my home and looked at the furniture that I would be keeping and how the new furniture that I picked out would fit in with my decor. I thought that I would need to purchase new draperies, but when the new furniture arrived the draperies that I had complimented my new furniture. Cathy can always be counted on to help you with any problem that you may have. Hooray for Cathy Cann. Donna read more

I can't say much for all the salespersons, but as far as Amra Boschovich, Mark Hall, and Svetlana Young are concerned, they were wonderful. Very helpful yet not pushy. Mark is very laid back, but he listens well and will find what you need. Svetlana is cheerful and all smiles. She is so much fun to work with. Amra is very personable, a great listener, and has good interior decorating ideas. All this added up to a good experience for me! read more

I bought an Ashley Cross Island Storage desk there two years ago. After one year the veneer on the front edge of the desk began to peel off. I was told that it was a solid wood desk - apparently under the veneer it's some kind of wood. Contacted both Ashley and Furniture Fair and they told me that was normal wear and tear (on a $600 desk?) The old Saunders desk I had for over 10 years didn't wear that quickly. Because the limited warranty was only one year I would have to pay to get it fixed. The fix was done by who they recommended and it didn't last either. Now after two years the top of the desk is beginning to show wear. I really expected better quality furniture from both Furniture Fair and Ashley. Will never buy either again. read more

Long story short - I overheard my Salesman referring to me as a "Stupid Bitch" over my car stereo when he forgot to hang up his phone after speaking with me. Full story - I purchased my first home recently and needed new furniture. I was very excited about the options he helped us find and ended up putting in a large order at Eastgate Furniture Fair with the full intention to get more very soon - which I informed him of. I had to come back the next day to have them take off a King Bed set I didn't order but somehow ended up on my order. No big deal. I then came in again a few days later needing to switch up the order a bit after discovering a sizing issue - but intentionally adding on over $1k in merchandise during the process in hopes the commission bump would make up for the hassle. I then had a horrible issue during my moving day and was in immediate need of a table and sofa so I called back again for help with this problem - again having to switch things up but adding more than $1k in merchandise to my purchase. After getting the bill for everything there appeared to be a pricing discrepancy so I reached out to see if we could figure things out but he became increasingly more agitated while speaking with me and then asked to give me a call back after getting a second pair of eyes on it. He then forgot to hang up his phone and I was treated to hearing myself referred to as a "Stupid Bitch who keeps calling back" several times in surround sound. He must have finally realized his phone was on because he then hung up. When I texted him to inform him of what I heard he tried to cover by telling me he was referring to his wife. Nice try but not a smart excuse to try using with a woman. I spoke with a Manager and cancelled my order the next day. read more

Supposed to have a two piece sectional delivered today. Called around 11:30. The lady said that only one piece came in and the other piece had an ETA around May the 5th. You would think that both pieces would arrive the same day. Plus the day they deliver to our little town of Bethel is on Tuesday. I'm keeping my fingers crossed. And they probably should have given us a call letting us know that they weren't coming today!! read more

Love my new furniture!! Customer service was great. Delivery guys were on time and very clean. Set up was simple and I'm very happy with my new furniture. read more