Made the worst purchase OF MY LIFE in this store with sales associate Randi (sorry Randi this isn't…read moreyour fault). The furniture has unraveled from within. The customer 'service' is a total joke at the corporate level. I've been trying to get my items replaced for 406 days. This is what I have to show for $11,000. ** extra funny - they blocked me on Facebook for conversing with other patrons about similar experiences I guess, otherwise it was just from sheer embarrassment of their products and have been working hard to delete my yelps too, if you need proof of purchase I'd be happy to provide it, this review is totally legitimate, like it or not.

I visited your store a few times and on my last visit Beth helped me. She was lovely. She assured…read moreme I could order by phone once I had a chance to take some measurements. I called the store a few days later and asked for Beth. She wasn't there. Taymee is who I spoke to instead. Taymee was unpleasant. She treated me like I was a burden. Her tone and sighs clearly indicated she was uninterested in answering my questions or helping me place an order. She put me on hold at least 5 times, tried to rush me off the phone, and said she'd send the quote to my email and I could just call back and deal with Beth later. I never received the email. Beth contacted me a few days later, and again was lovely. I wanted to see some chairs I was considering in person so Beth said I could come to the store to see them, but she'd be on vacation so Taymee could help me. I reached out again asking for the quote via email and Taymee did not respond. After a few days I sent another email which Taymee did reply to saying simply "I sent the quote. Here it is again". No greeting, no let me know if you have questions... I noticed on the terrible picture she took of a printed quote my email was incorrect. I replied with a friendly message to let her know. I again received a short, unfriendly reply "Okay. Thank you." Your customers don't care who gets commission. We expect kind, friendly, courteous, helpful customer service no matter who we talk to. And at your price points you should offer nothing less than exceptional customer service. I'd be happy to forward the email correspondence. Just provide an email address. I expected much more from your company. In the next 1-2 months I'll be spending up to $20k in furnishings and it's unfortunate it won't be with Arhaus.

Great people to help with making a decision on what mattress to buy. They walk you through ever…read morestep of the way.I will never buy my mattress from anywhere else.

The mattress I bought there is long been in the dumpster. Mattresses are one of the worst things to…read morebuy because we really don't see the guts of it. We can lay on it for the first time might be fine but later on down the road, it's not. I hate mattress shopping for that reason, there's no way you can tell her telling the truth.

Sometimes, you visit a place on somewhat of a whim, and you find a really good reason to be glad…read moreyou did. That was my first experience at FrontRoom Furnishings, and we were definitely glad we gave the place a shot. My lady and I just happened to be in the area, and we had been looking for a new dining room table, so we decided on a whim to check the place out. Upon entering, we were greeted by a friendly staff member. I was honestly a bit worried that we'd be instantly followed around by a salesperson, like a hungry tiger stalking through tall grass after an unknowing grazing gazelle... But that was not the case at all. We felt no pressure at all as we browsed at our own pace. I'll admit that at first, some of the prices we saw looked a bit much, though the items themselves looked amazing. After a little while, my lady and I happened upon the clearance area, and we were surprised by the extensive selection at such great prices. One selection in particular stood out BIG time to me, a 5-piece dining room set, originally priced at $809, now on sale for $399. In my mind, I was doing my best Wayne Campbell impression saying, "It WILL be mine! Oh yes! It WILL be mine!" After a little trial sitting, even my lady loved it. After we made our decision, a salesperson approached us and worked with us in finalizing our sale. We agreed to financing through them with 6 months no interest. Easy decision there! The entire process was painless and easy, which is kinda rare these days, but VERY welcomed. This was one on-a-whim experience that turned our to be a VERY good one. Chances are pretty good that we'll be stopping by again for our next furniture purchase. A new bed, perhaps? Still, this is one Frontroom we'll be entering again someday!

My Mr and I were just looking around for dining sets. We stumbled on this place and had never heard…read moreof it. As we walked in, we were greeted. Felt no pressure at all. We walked around a bit and most furnitures were a wee bit high priced. We walked towards the back which was an outlet and found a lot of furnitures for reasonable price. My Mr found a dining set that he truly loved. I looked at the price and could not believe that we found a bargain. 5 piece set regular priced at $809.00 and dropped to $399.00. I sat on it for awhile and was sold. The quality and color went well with our decor at home that we had to snag it. The gentleman walked up to us and was so laid back and helpful. He checked the back and they had it in stock! We asked for delivery which was only $60.00. The transaction up front was so painless and quick. You can apply for 6 months interest free credit which we did. We have now have our set and I can't thank Front Room Furnishings enough. The delivery was smooth as well. Nice communication, professional and set up our furniture. We will definitely use them in the future. Perhaps a mattress?! Thank you for a great experience!

I enjoy good furniture. Replacing quality furniture just doesn't make sense. I took our 4 outdoor…read morepatio cushions and this old chair, and also asked David to make matching pillows for the couch. I took these pieces to David at Lebanon Upholstery to be made new! David's quality of work is unmatched. He is attentive to details. Our chairs were better than new and just beautiful. We receive so many compliments. His prices are well worth the work David does. You may have to wait for him to get to your project but believe me it is well worth it. It is very difficult to find quality work these days by people you can trust. I am excitedly waiting to have a couch redone soon.

David, did a great job on a very hard project. Recovering some whisky barrel Chairs. Very…read moreProfessional I highly recommend him. David Job Well done !!!

Went in to get adviice on refinishing our fiberglass front door. I had pictures of the door, but…read morenot much else. My options were to strip the door or just try to touch it up. I heard the words I love to hear, "if it was me". This tells me my answer is about to be revealed. The advice was to try to touch it up. I was allowed to purchase 2 different colors to try. I could return one or both depending on the outcome of my testing for a match. Great abvice and help getting the color right. Grade A service. If you need paint or stain this is the place to go for quality products and advice.

couldn't be happier with this company. Had carpet installed after they removed a laminate floor…read more Very professional installers. Perfect job AND they were $1100.00 cheaper than Schoch tile and carpet. Quality merchandise all the way. Every promise they made happened as they said it would. Don't think twice about using this company.

Derek Deaton was extremely helpful In picking a mattress that met our needs…read more Great experience overall and would definitely recommend just going in and talking to Derek or anyone else here if you're considering a new bed. Prices and purchasing options are fair.

We had a great experience and the place was very clean. The staff answered all of our questions and…read morewas very transparent. We researched online before going in and it was great value with 15 year warranty. I highly recommend it if you're looking for a simple one stop shop

I purchased a new bed in January 2022 and have been working with the manager for one year trying to…read moreresolve the issues. Sagging mattress and squeeking notices when getting in and out of the bed. After one year I was told the beds warrantee was null and void because when the bed was originally set up improperly. The center support was not supporting both box springs on my king sized bed. The manager came out and realigned it so that it was correct. Still problem remained. Why after one year was that told to me. The bed was delivered and set up by their delivery personnel. It is my belief that set up was not done properly and why is this "new mattress" sagging on both side. I was told nothing can be done. Please be aware when you are purchasing that who sets up the bed in your home that it's done properly.

Went in and picked up a mattress at a great price. Will continue to go here for all my mattress…read moreneeds. Recommend to all my friends.

We recently purchased a mattress from here and so far I'm pleased with it. This is the 3rd mattress…read morewe've purchased from OMF in the last 9 years. One was purchased at their large Fairfield location and the last two at this Kenwood location. The first two mattresses held up very well. I still have the mattress we purchased 6 years ago and it's in great shape. We did purchase the mid range mattress this time - just a preference in firmness needed for a bad back. So - I do hope that it holds up as well as the last two mattress, as they were the top range. The salesperson was helpful in finding us the right mattress our needs - without being too pushy. The bed delivery was done quickly. They even helped to put on the mattress protector. Overall - we've been pleased with Original Mattress Factory.

Excellent sales, service and productread more