I purchased an item online. I had changed my address prior to the purchase. They sent it to an address I had not lived at for 6 years, which is in a different state than where I reside. The offered absolutely no help despite their error. They told me to return the item, which is impossible given its location. They said they would give me a store credit once they received the returned item. I have no way of contacting the person living at my old address and now am out money for nothing. Terrible customer service. read more

We were shopping for a rug for our deck and found one at a Grandin Road store. The item did not have information or a description attached, so we questioned the salesperson specifically if the rug would be suitable for our situation. We were assured that it would. The first day it was out, we had rain, and a gel-like substance oozed through the fibers and sides of the rug. When we contacted their customer service we were told it was for COVERED outdoor use only, not suitable for direct outdoor weather. The one-star review rating is charitable. This is our only and last purchase from this company. read more

Bought a pre-lit wall hanging Christmas tree online in Nov 2023. Used it approx 2 months in Nov and Dec 2023. After the holidays, I removed the batteries and stored in original box in a storage closet indoor (not attic or basement). Used again in Nov and Dec 2024 and stored the same way. This year (Nov 2025), went to hang the tree and it would not light. Even though I knew it was past the one-year warranty for a defective item, I contacted Grandin Road and explained that even though the item was two years old, it had only been used for 4 months, and was there anything they could do for me. I was pleasantly surprised when the Customer Service rep (Kim) said she would escalate it to her internal product specialist team for an out of warranty review. Within one day I heard from the Product Specialist (Kaci) asking for a couple a photos of the item, so they could share it with their quality team to explore options. I sent a couple pictures, and within a day I received an email from another Product Specialist (Julie) offering me a gift card for the full value of the tree, which I received within a week. Very pleased they were able to go outside their stated warranty policy and understand the situation that this item was purchased two years ago, it had only been used four months. (I only gave it four stars instead of five because it shouldn't have broken/become defective after four months use in the first place.) read more

Overpriced queen inflatable bed. Bought about 5 years ago but used 6 times. A couple years ago went to use it and mattress wouldn't hold air. Called and they send another nattress as they knew that if it was folded for a long time it dried, cracked and leaked. DAH, ITS A PORTABLE BED. This year put new mattress on and now bed frame fell apart and screw split mattress open. Their response is its out of warranty. Don't waste your money on this as you can find similar at stores like Walmart for a fraction of price.​ read more

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Worst customer service. Do not recommend. Go elsewhere. Total rip off. Beware of shipping charges.

I am so unhappy with this company. I ordered an item online before the holidays (Dec 16) and never received it. After waiting a suitable period (mid January), I called customer support to ask where my purchase was. They were so unhelpful. They said the package was lost in transit and that I could request a refund OR wait until MAY for the item to be resent. What? The month of MAY? Order was placed in December and was supposed to be a gift! I took the refund. I lost all trust with this company. Buyer beware... read more

We placed an order and it was never delivered. Their customer service refused to help and said we had to work through UPS. No refunds, no claims allowed, and no replacements to be shipped for the 50% of our ordered items that were never delivered. We will not use a company that has no customer service support commitment to customers. read more

I only ordered from here once for a halloween decoration. It was fine, but way too overpriced. Seems like everything is! The large 4 in a row game they list for 199 you can find at Hobby Lobby for 80 dollars! Just saying. Maybe this is for rich people and they don't care about money but if u go on Trust Pilot and look up reviews, there are quite a few people saying the same thing, especially about customer service being poor and the quality for the price. But hey! Maybe you've just got a ton of money to blow. read more

Customer Services - NOT Unfortunately, there is not a store close to me so I called and asked about ordering and if the item isn't to my standards, would I be able to return and the answer was absolutely, so I placed the order got it quickly and of course it was not something we wanted to keep, which is where the problem starts. Sure they absolutely said they would issue me a refund once they got the product back. That was the problem after 4 phone calls and a month NOTHING yet, so I finally had to call my credit card company (because if they don't pick it up they don't have to credit you - spoke to a manger before I called Chase and he did NOTHING but lip Service so don't bother buying anything from them, unless you want to keep it LOL read more

This company engages in bait and switch practices! The bottom line, I tried to purchase a storage ottoman that was offered on clearance at Grandin Road's website. I was prevented from proceeding to check out, so I contacted Customer Service. The agent confirmed that the item was available, and was on sale. However, the sale price I was quoted on the phone was $237.00, not the $84.98 that was advertised! I was instructed to call the following day and talk to a salesperson, and no; the item could not be held till then. When I called back, the ottoman that was offered, and available on the web in several colors was "sold out". My protests that when I was trying to pay the price they asked for the ottoman, it was available, and in several acceptable colors, went on deaf ears. Several exchanges and escalations to upper management later, and the most they could do was offer to pay for shipping and "throw in" a $25.00 gift certificate for a future purchase, all of which still brought the bottom line to about $90.00 above the price offered on the website! I, for one, will never shop at Grandinroad again! If a company cannot honor their own offer, they must really be in dire straits! Regardless, to the best of my knowledge, Bait and Switch is not legal! How can they actually get away with doing business this way??? read more

I ordered a set of 5 "Hacienda" candlesticks in black for $149 (plus $$$ shipping). I just got them. There are weird bumps and lumps in the "wood" and spots where there's no paint...and spots where there are HOLES. The finish itself is like a third grader speedily painted it on with the cheapest chalky paint from the back of the art closet. It's got a dusty quality that I can't seem to get clean. When touched, it leaves marks, and when wiped off, the material snags or the black comes off. Of course, these are made in China, which (shame on me) I didn't check on first. Still, I thought that they'd look better than something in a craft store clearance bin leftover from the 80s. I'd never have even picked them up at a lawn sale "free" bin. So disappointed!! What a sham! *update* I know...in the grand scheme of life, this is a small thing. Wah, my pricey candle sticks are garbage. Woe is me. But in this crazy time, I try to be careful with spending and yet enjoy the little things like making my home look pretty. Hey, I'm here 24/7 now, so it's less depressing if things are changed up. I just think if you're going to charge $149 (plus a whopping shipping fee) for a product, it should be decent. A business should ensure that. I've honestly bought nicer stuff at Michaels. And I just wanted to warn others about the extreme shoddiness of these particular pieces. 8/13 (Changing my rating to 3 stars because I remembered I've order some decent pieces from Grandin. I'll add them to the pics. So I guess it's a crapshoot on quality. I love the stuff that was good quality, of course. Lol read more

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I had to laugh when I saw the outrageous prices in their Halloween Haven catalog. Must be catering to people who don't give a crap about cost. You can get most of their items (or very similar) for FAR LESS expense incl sales tax at Hobby Lobby, HomeGoods and At Home. Seriously ridiculous! read more

They wanted $90.00 to ship 4 paper items!!! Then they offered me free shipping if I would give out my mobile number--for $90.00 in shipping--I said OK. Then they still charged $88.95 in shipping, and said all I saved for giving out my mobile number, was $2.00. FRAUDSTERS. Cheap--not even autofill on check out--making a KILLING on shipping. I will never buy from these gweebs again! read more

my daughter bought mailbox and we need a replacement part that suppprts the copper mailbox. i was told that I could not get any replacement parts for this product. this is a total rip off! now we have to buy a whole new mailbox since we can't get a component. this is ridicilous! worst customer service in the market! read more

Grandin Road - No replacement parts available! - Furniture Stores Near Me - West Chester, Ohio

Great experience returning something we bought. Would definitely use them again. They offer quality merchandise.

So their website only shows good reviews but the truth is that this company don't sell good stuff everything is overpriced for the quality I ordered a desk table it came scratched and the drawer is broken read more

Grandin Road - Furniture Stores Near Me - West Chester, Ohio

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I'm reviewing on my most recent experiences with Grandinroad. I ordered on May 29, 2021 and ended up placing the order via phone with a customer service rep. This review is not for her, she was very nice and helpful. She tried to place the order for me but the order was now showing as on backorder until August. Ok, COVID...maybe. So I give the benefit of the doubt and go on faith that the order will come as indicated. I really wanted the item for our guest bedroom before guests arrived. Obviously, it did not. Three guest visits later still no item. As of September 5, 2021 still no delivery and no communication that it was delayed. After tracking down my order confirmation from MAY, I search for the item on line to see if it says backordered. It does not, and is still being printed in the last few catalogs. This doesn't make sense to me, so I call customer service. She says the item is now on backorder until some time in NOVEMBER. I can't believe it. I wish I would have shopped local. At this point I feel vested, and decide to wait it out if they throw in an extra discount. $45 shipping Originally a $500 item. I'll keep this order and this rating, but if I find something I like just as much in the same price range, I am canceling never to order with them again, nor would I recommend. Send my item, and I'll change the review for the item. Bad customer service Grandinroad. Shame on you. You're not shipping items so you have time to make a courtesy call. Would have saved face. read more

i was interested in purchasing four barstools. I first ordered a swatch to make sure the color worked. Swatches are not free! I placed two separate orders for swatches and never received one! Hopefully I will see a credit back for the charge of the swatch. Customer Service did not accommodate in any way after I told them I was not comfortable placing an order for barstools since they were not successful in providing a simple swatch. What a shame. Will not be ordering anything from Grandin Road. read more

Ordered outdoor furniture in May and still have not received it, even though it has been sitting in the "regional office" for over a week. Their delivery company, JB Hunt, has farcically bad customer service. We wrote Grandin Road and they promised to contact JB Hunt and offered a $100 discount on shipping. After lots of correspondence we are no closer to answers or our furniture. Word to the wise, do not patronize either of these companies. read more

Ordered a coffee table that was "guaranteed" to be here by Xmas (2weeks after order date). 6 weeks later and it hasn't even been SHIPPED yet. Several emails, live chats and phone calls later (including a phone call demanding a supervisor) and still nothing. They keep saying "it's being moved to a different warehouse and will be shipped from there." Okay but WHY can't ANYONE tell me when (at least approximately) that will happen?! Communication is awful, and I am extremely disappointed in this company. The best they have done so far is given a $50 credit toward my $500 order. After all this trouble it ought to be free if you ask me. read more

I ordered swatches of fabric before ordering some slipper upholstered dining chairs . First of all, the gray sample was darker than the actual fabric that was delivered. When I opened the box and began assembling the chair , it was very tricky to put together so took more time than necessary. It is a larger chair than expected and I ended up returning it . It sits too deep to be comfortable as a dining chair read more

I have ordered several items from GR. The embroidered chairs were great. I ordered two faux leather chairs and one had to be replaced b/c it was punctured. My most recent order was the pine hutch. It's like plywood pretending to be wood. It was over $1000 and is not worth $500. I'm so annoyed as I spent so much time unpacking it. The doors do not shut and hey offered me $97 off to keep it. This is the last time I will order from here. read more

Grandin Road - Doors do not close. Looks cheap. Wood not like the picture online. - Furniture Stores Near Me - West Chester, Ohio

Horrible customer service. There is zero follow up in regards to ensuring customers receive their orders. This place very expensive and when you call to find out about why there are delays you are given a range of scripted excuses with no desire to be spoken to. I paid $1200 for 4 stools and got spoken to like I was worth $5. This is not a company that distributors should do business with nor customers. Their items look great and unique but I don't have any guarantees after speaking to the agent that I will be seeing my items within the next 6 months. It is times like this that show companies abilities. There are many companies that are able to fulfill orders in a timely fashion, this is not one of them. read more

I have found many items for home decor and furniture at the outlet for a real bargain! it can be hit or miss.

I have nothing but good things to say about my shopping experience & how the delivery problem was solved not by the UPS delivery persons inability to get out of the vehicle & delivery my ottom, but by an employee Angel Ty, who went above & beyond to straighten out a delivery problem, Grandin Road should be proud that you have this person in your employ representing the company .Thanks again so much ! read more

I loved the chairs we received! They are so beautiful in our home, AMAZING quality! They shipped so fast to us, and easily put together.

Rude and incompetent. Bought a sofa from Grandinroad and paid for "white glove" service as we are in our 70's and the sofa is 84 inches and heavy leather. "White glove" means they set the sofa up. Well they left it on it's side and would not screw in the 6 legs and turn it over. Grandinroad has lodged a complaint with J.B. Hunt and are paying us to have someone come out and turn the sofa upright as J.B. Hunt REFUSED to send the driver and helper back k out and said we can wait 3-7 days til they can get around to it. If possible avoid this company. We will never purchase from Grandinroad again because this is who they use. read more

Grandin Road - Furniture Stores Near Me - West Chester, Ohio

Tried to order something online. Added it to my cart with sales price and then the price doubled to cover "free shipping." I don't think so.

I ordered a cocktail table that clearly said that it would have "white glove" delivery but UPS dropped a huge box at our door. We are both in our 80's so dealing with a huge table presented a big problem for us. When I went back on the site, I could not find any information for the white glove delivery and when I called Customer Service they said that it was not eligible for that service. I know that it was on the site as I looked at dozens of tables and rejected them either because of only to the door delivery or that they had to be put together. I would not count on their website to be honest about delivery or information on the product. read more

Don't believe the online delivery dates when you order. I have two different orders. First-order was placed in December 2021 with a delivery date of February 15, 2022. Well, got an email apologizing but the order is delayed till May 2022, I am doubtful this will even happen and starting to look elsewhere for counter stools. Second-order was placed in mid-January for a Valentine wreath with an immediate ship date, yea I have a new front door decoration! NOT - received first email delaying till 1/31/2022 and now just received noticed it is due 2/14/2022. It is a wreath for decorations for Valentine's, why would I want it if it was going to ship on Valentine's day, not that it would really ship then either. Very disappointed and will not be ordering from them any longer. read more

Received Chesney upholstered bed today. Black stains on the uphopstery. No idea what happened where you screw the bed in. It looks like a used bed. read more

I ordered a dresser from them in May and still haven't received the correct one but the service has been terrible, both from Grandin Road and the delivery company they use (JB Hunt). Worse, when I tried to post a review on their site, they denied it, so I am posting here. read more

I have ordered Halloween items from catalog back in Aug. One item arrived others did not. No one called or emailed & it's now into 1st week Oct. I call only to find items are back ordered & wouldn't arrive till after Dec? This has happened before w/ other items. They take the order & then it doesn't say it's back ordered, yet somehow now it is?? Shipping is ALWAYS very very slow (& usually not free) on the items you do receive. Don't be tempted w/ their cute catalog & graphics, you will be hard pressed to actually receive anything from their holiday catalogs in a timely fashion, if at all read more

I ordered a bench in November, a very special birthday present for my daughter - I made the order for my 17 year old granddaughter who paid for it with her own money because it had a special significance to both of them. It was shipped Nov. 30th with a delivery window of 11/3 - 11/10. It didn't arrive by Dec. 15th so I contacted them and got a 12/18 delivery date - then a 12/19 - 12/23 date - then a 12/24 date. It has never arrived. I've been trying to reach them to cancel the order and get my $270 returned and am getting no response. Don't buy from this company. You'd be better off stuffing your money down a rat hole. Judy E. read more

Everything has been perfect from beginning to end. I ordered the Ava 93in sofa and the chair and a half ottoman and sure it took a few weeks for delivery, but pottery barn or west elm had projected delivery dates several months out. The guys who delivered it were great and respectful of my home, they wore booties in the house to set it up. The couch is so comfortable and the slipcover is amazing, it truly repels stains! I've brushed up against it with my hand that had blood on it or with a piece of food that fell and it just wipes away with a baby wipe! Customer service has been great, they honored their lowest price guarantee so I called back within 30 days of purchase about a lower price than what I paid being listed and they refunded me the difference! So far it's been almost 6 months and I'm beyond happy. Will continue to purchase furniture from here. Yes it's a little pricey but you get what you pay for and it's cheaper than pottery barn or west elm. read more

I almost did not order from Grandin Road because of the terrible reviews. However, I took a chance and ordered two different chairs - the Astrid and Celeste Embroidered chairs and they are beautiful. In addition, they shipped when they said they would ship and came packed beautifully. read more

Bought coir monogram border door mat in the fall 2020 and within 3 months it had fallen apart despite the fact it was protected from the elements and lightly used. Very poor quality. read more

Don't buy from this company. They have a scam return policy. I ordered a quilt and returned it because the color was not as it looked in the magazine. They charged me shipping, return shipping and a stocking fee and did not credit my sales tax. All in all they charged me $41.30 to return a quilt that wasn't as it was represented in print. The return policy is hidden on their website and difficult to find. Obviously on purpose. Bad business practice. Tell your friends this is not a reputable company. Customer Service is a joke. read more

I went to order some bath mats and a few Christmas decorations... when I went to check out, shipping was $50 and taxes were wayyyy more than they should be. Hmmmm I'm already spending $300 + and you want to charge that much of an addition for shipping and double taxation !? No thanks! Will take my money elsewhere and throw away the mags I receive. read more

I love Grandin Road! They have so many items! They have everything for your house! They have halloween decorations, Easter, outdoor items, paintings, and Christmas items! This is a fun place to shop! read more