Love this place! Great place for the cook /baker to shop! The store was very clean and well organized! ‍ read more

So I check Williams Sonoma website for an item and it says in stock and on sale. Get to the store and they don't have it but can order it. Can't accept cash and insist I need to buy a gift card. Item to arrive in a few days. A few days later, I am advised that the item will not arrive for at least six weeks. Asked to cancel and for my cash to be refunded and was told that was impossible because I bought the item on a gift card.!? Their solution? Use the store credit to buy something more expensive that they actually do have in the store. Textbook bait and switch. read more

I was not greeted upon arriving even though multiple patrons around me were and constantly being asked if they needed help. But then again, I didn't look like any of them ....... Will take my business to Sur la table or Avocado in the future. read more

Always check the discount / clearance section. Most recent haul: $2.99 (down from $8.99) Illy Nespresso Capsules $0.99 Truffle Oil (down from $24.99) $0.99 chocolate icing mix (down from $16.99) Seasonal items are usually here on clearance shortly after rotation -- it's worth a brief stop right after the holidays especially. read more

Williams-Sonoma - Uh, what?? - Kitchen & Bath Near Me - Cincinnati, Ohio

I love this Williams-Sonoma. It's so organized and clean. I love walking around and looking at everything. I came in here to purchase a wedding gift which they didn't have in store but the worker there was so nice and ordered it for me and everything. I like that they have free samples and water out as well. It's a nice touch. read more

We made a three hour trip to buy an appliance their website shows instock but they couldn't find it. They wouldn't sell the display model but kept trying to have us order it. No way we were going to reward them with our business when Amazon will have it to us in 3 days! read more

Always my favorite place. Amazing aromas this morning! My favorite find today... a new gingerbread house cookie cutter set. Williams Sonoma ALWAYS has the most unique and high quality items. Their sales staff are the must friendly and helpful. read more

This store is fun to browse but it is so expensive. My daughter and I stopped in today because I was looking for a set of steak knives. I found that they were just too over-priced. My husband bought me a set of Shun knives from here last Christmas. The knives are fantastic. But I was shocked when I found out he spent $800 on the set. While I've been very pleased with the knives and they really are the best knives I have ever used - the price paid was steep. We also have a coffee maker from here that was over $300 when we bought it 5 yrs ago. I've never been that impressed with it and have been wanting to replace it. While I was looking at their other coffee makers today a salesman was trying to sell me on the same coffee maker. When I told him I have it already and told him of all the things that were wrong with the model - he admitted that he had owned it, disliked it so much he gave it to his mother and purchased a better coffee maker. He then tried to sell me a $2,499.00 espresso machine. I allowed him to demonstrate it to me, as best as he could. The machine was overfilling the portafilter, even though it was supposed to fill it perfectly and tamp it down itself. Huge product fail for that giant price tag. The clearance items were more over-priced than what you can find for full price at other retailers. My daughter did find a couple of small items to purchase. I do find that their sales online are much better. So, you'd do better to check out their sales online. read more

WS is a great home specialty store- with it's focus on sprucing up the Kitchen - from grating, cooking, baking, storing, etc. It is the image of what the perfect kitchen should have. However as mush as I love WS.. it is sometimes best to check out Macy's first which can sometimes offer the same item for less!!! or even online comparing websites.. if that fails WS will probably carry what you dream about in store or online ( more items). This store is pretty comprehensive but it has a limited staff. I usually find the store half empty- which for me is great! because i don't like waiting around for help. You can find me at WS about every other week - hehehe read more

Williams-Sonoma - From the outside - Kitchen & Bath Near Me - Cincinnati, Ohio

I've known Williams-Sonoma for a while, having been acquainted with their stores in Florida. They were a primary dealer for All-Clad cookware, and had a wide variety of small electrics that were unique--and uniquely priced--such as the Capresso brand. The store is all about the kitchen and they not only have the gadgets and knives to help you prepare the food, but the cookware/bakeware to help you finish it. They also have a variety of sauces, marinades, herbs, and spices for seasoning. On the weekends, they usually have samples. I ended up buying a Citrus & Garlic sauce that sounded like a way to perk up some meat. One of the women working there was very helpful. You might be concerned with their attention. I don't believe that they're worried about shoplifting, but they just really want to sell something, and they tend to be overly attentive. It was the same way in their stores in Florida. At least, it's not like the attention at Teavana where you can't seem to get away. Be sure that you're ready to pay because the store generally isn't inexpensive. On occasion, they'll have good sales, but for the most part, they are a rather high end store. Most people who shop at Kenwood Towne Center know to expect that from any of the stores within the mall. For instance, the 1 pound, 9 ounces (why is not a liquid measure?) of sauce I bought was $16.95. That's a healthy size. She said that I could refrigerate or freeze part of it. Of course, the rest of the stores isn't quite so economical, so if you're looking for a $50 coffeemaker, you'd best stop at Target. However, if you're looking for something that is much more fantastic than anything else you've seen, shop this store. At least, window shop this store. read more

Antonella was very accommodating and very nice! The demo espresso was delicious. Five stars

The ladies that work at this store are so frazzled and extremely bothered when you need help. They don't know what they are doing and have no customer service skills. I used Williams Sonoma for my wedding registry and really wish I would've used Crate and Barrel or somewhere else. I thought maybe they didn't like younger women (I'm 30) but my MIL is saying the same thing about their customer service. read more

I was waved off when I went to my local Williams-Sonoma, and I have also spent a hundred or so to come here. So when I went to the Cincy branch they were a lot nicer, but I didn't feel comfortable buying the original item I came in for. I bought a beautiful cutting board and a beautiful can opener and they updated my info on the spot. read more

When I need a specialty item, this is where I head. I love their assortment of food items and jarred sauces. Plus, I enjoy browsing the cookbooks. They are pricey, but the quality is worth it. I have even attended a cooking class here with a friend based on an Ina Garten cookbook. It was a sit-down meal while we watched them prepare it - very fun! The store personnel are always helpful and friendly, and they definitely seem knowledgeable about cooking. read more

This is a nice store so I gave it one star. I would give a zero star for the people who work here. Two older women who work there were extremely disinterested in helping my friend and me and when asked a question it was like asking if they could give us a kidney. Plus they were wrong on the price I asked about twice. I went home and had to look up prices on the website. Really?? Maybe management might look into hiring people who actually want to work there. read more

Williams-Sonoma has beautifully laid out stores. This location is not exception. Williams-Sonoma has a way of making cooking took elegant and refined. They have a large assortment of items. In the center of the store is a demonstration area. This store has always reminded me of Martha Stewart. Unfortunately, their prices are absurdly high. Even the clearance Christmas stuff (it's April) is over priced. I would expect the clearance price to be the full price. I love to cook. If I purchased equipment at these prices, I wouldn't have enough tools to do the job. Also, nobody even acknowledged us until we were walking out of the store. I don't think we were the only ones being ignored. My husband told me that he was answering a couple's questions about knives. read more

Great store terrible return policy. Make sure you are keeping your item. It will be difficult to return otherwise. read more

One of my Wusthof knives from my wedding registry broke in half within a couple of months of receiving it. Since this is clearly not normal and it was a relatively pricey knife, I called this Williams Sonoma store to detail the situation and asked if I should come in to get the knife replaced. The woman on the phone, at the Kenwood location, was helpful and told me to bring the knife in. I drove the 30 minutes from my house to Kenwood, only to have the salesperson there tell me that I had to instead ship the knife to the manufacturer directly. Thanks for wasting my time and being inconsistent with your customer service (within 90 minutes of my call!) without so much as an apology. Not a happy camper. read more

We attempted to return a defective item, with the receipt, but were refused since the item was over 30 days old. Mind you, each year we spend hundreds of dollars at William Sonoma, basically for the experience, since we all know you can find these products now at a variety of cheaper venues. The associate/manager turned us away since "they were read the riot act after Christmas for accepting too many returns". In contacting corporate Williams Sonoma, and explaining the issue, they wanted me to photocopy the receipt and they would send me a refund. By the way, the item was a mere 9.95 plus tax. I have decided this store no longer values me, so it's off to either Sur La Table or Amazon! Goodbye to Williams Sonoma for good. read more

I wanted to buy outdoor glasses for my parents-in-law; I tried to do it online; they sold out while I was checking out. I called Williams Sonoma and talked to Kathleen- she found me some on sale! Yes! THANK you Kathleen! read more

Love the quality of the products, but you can get them other places for cheaper. The sales associates are helpful, and it is a good place to get ideas for presents for your wife. read more

Phenomenal experience today at the William-Sonoma store in Kenwood Towne Center today. Trifecta of perfect services. 1) I called the store (this is the week of Christmas, shocked to have a friendly voice answer on first ring) and she gave clear and precise directions on how to get to the store, including exact best entrance into the Mall itself, 2) when I easily find the store upon entering Antonella was amazing. She found the exact gift I was looking for - actually showing me several alternatives that would have been excellent as well - but the wine glasses and decanter we decided upon were the perfect gift for the recipient and at fair price. The store was packed so I was shocked to get such friendly prompt service and ecstatic that they had exactly what I wanted. 3) third piece of the Trifecta was the girl working the cash register. Friendly as can be. Gladly gave her my email address for future promotions which I rarely ever do. Manager on site too. So lucky I was able to brag to him about Antonella on my way out. Kudos to the Kenwood store of Williams-Sonoma!! read more