Went to check out and they only had self check out. Yes I'm one of those people who hate self checkout for many reasons. I asked the lady working the registers when they went to self checkout only and she said they didn't, but on weekdays when they are not busy they want to encourage self checkout. She said you could pay by cash only at one register. I tried to explain that I don't like self check out and it makes me less likely to come to their store. She got overly argumentative and threatened "this is all on camera" and was completely obnoxious. I worked retail and would have been reprimanded if I spoke to a customer in the manner and tone she used. Believe it or not, I was also flagged for a random check of my purchase of 5 candy bars and two of the shopping bags. Ridiculous experience for many reasons, but IKEA please always have cashiers available for the choice and train your staff a little better for customer relations. read more

Came to the store to buy two specific items that were in stock according to the website. Turns out they were out of both. Update your website with the actual inventory instead of wasting my time. I'm going to make the effort now to buy this furniture from anyone else other than IKEA. read more

It's not very close to me, but coming once in awhile to check it out is nice. Prices are fair, but you have to assemble everything yourself. Quality, of course, is not the best, but it'll do. Tried out their food and it wasn't too bad. Had the big breakfast and cinnamon roll. Surprisingly, the cinnamon roll was warm and soft. Don't expect healthy food since most of everything was deep fried except the eggs in the big breakfast (french toast, potatoes and bacon.) read more

IKEA - Big Breakfast - Home Decor Near Me - Schaumburg, Illinois

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Needs more vegetarian items. Store is easy to follow & great items! The kitchen models are modern & urban. read more

Not for everyone. I may be the minority on this, but I find it very hard to buy anything from Ikea. As we walked in from the parking lot, people were entering like it was an amusement park, which it pretty much is. Good thing the building is so big, too many people. They do a pretty good job of telling people where to start and which direction to follow, but with so many people it's still a mad house. Now, on to the furniture. It's all garbage. I know Ikea is a Swedish company, but most of the items we're all made in China. Most items that look like wood aren't wood at all, more of a composite material that falls apart easily. I'm giving 2 stars instead of 1 because I realize this place may be good for college students or even families on a tight budget. read more

Horrible unprofessional service unable to set up delivery. Unhappy kitchen help admitting to having a bad day hence rudeness is ok. The worst service in 15 years of dealing with Ikea. Impossible to reach anyone on the phone. Appalled. read more

Not the same?!?!?! Everything is not available and the workers are really rude. It's a big place and sorry that I don't know where everything else but they didn't have to be sooo rude about it. read more

Who would have thought this place would be sweet and memorable for a first date. J took me here as part of our first Chicago date. I still have the little paper measuring ruler he drew a heart on. Moving on after I probably made others ill. I like this location a lot better then the Mpls one. It's a lot roomier and doesn't feel as clausterphobic and like I'm being herded through a maze. I enjoy the layout. Have purchased a lot of fun household decorative things here. Some practical and some not so practical. Love their lighting section and always stock up on the cheap batteries. Picture frames, candles- anyone need some tea lights? I have plenty. Great values on kitchen things and decorative stuff. Parking is kind of a pain, but I don't mind walking. read more

In general I love IKEA, but my last visit to the Schaumburg location was exactly the kind that gives IKEA its reputation for being a place to avoid on a weekend or if you're not looking to break up with your significant other. I understand that on a weekend it's going to be a crowded mess, but there were several things IKEA could do to improve the situation: - run the air conditioning so that I'm not literally sweating just standing there - fix the escalator/cart mover in a timely fashion - maintain the elevator so it stops getting stuck - don't make the displays a maze - hire enough staff to have all or most registers up and running instead of herding shoppers into a couple of lines that stretch back into the stock I'm sure some of these things are actually done intentionally (mazes and long lines make you spend more time/force you to look at things you might have skipped/set you up for impulse buys) but I can't imagine a broken HVAC or way to move between floors with a cart makes anyone want to spend their money. Long story short I'll obviously be back (I mean, the deals!), but I've tried to do my IKEA runs when I'm in Minneapolis instead. read more

The food here is like cafeteria food only reason I gave them 3 stars is because you can buy beer from here! The chocolate is good too! read more

IKEA - beer and food from ikea! - Home Decor Near Me - Schaumburg, Illinois

I wish there was a ZERO stars! 4 times they were a no show ... no call I call them back and it's going around on a LOOP no show they re schedule and no show $40.00 parking each day downtown CHICAGO (i do this for a living).... I loose my entire day, no pay plus parking ;( it's really frustrating I wish they would at least call and say we are not coming! Their delivery is beyond frustrating rent a truck and some friends! read more

Wow this store is incredible. I simply cannot believe the reasonable prices. Granted you must basically self-serve yourself and put everything together, but wow - what a value. The items are also fairly easily to assemble. We bought bunk beds, closet drawer system, coat racks, and a few other things and all assembly went smoothly. read more

IKEA - Home Decor Near Me - Schaumburg, Illinois

Purchased from this store online and never received my delivery. I have been persistently calling their customer service line ever since and each time I do request to speak to a manager regarding fulfillment of my order or a refund I get disconnected. It's happened multiple times now. I've even sent countless emails to both them and their delivery service without any attempt by IKEA to contact me and make this right. They have zero respect for people's time and their customer service is virtually non existent. I would never recommend this location to my friends, family or anyone else for that matter. Do yourself a and your wallet a favor, look elsewhere for your furniture needs before you end several hundred dollars in the hole for nothing. read more

What a goat rodeo. I pay for items and afterward they say they oversold and can't fulfill my entire order. Then they casually call telling me that I need to take a day off work next week because they sent my delivery to their hub instead of sending it to my house. The hub is only 30 minutes from my house. They should pay a driver overtime if they need to to fix a problem they caused. I placed this order 2 weeks ago and arranged for a Saturday delivery. They caused the problem, they should fix the problem behind the scenes instead of calling and pissing me off with their incompetence and their "take it or leave it" attitude. Now I've been on hold for 22 minutes and counting. I don't know if anyone will get back on the line. I'm buying an entire kitchen. Their low prices are not worth it for this kind of experience. read more

I just leased my first apartment and needed to find some practical and affordable furniture -- which lead me to IKEA! This IKEA is huge and has a lot of variety and different choices, it's also not nearly as crowded during the week days, so if you can I would recommend visiting it during the weekday to give yourself time to shop peacefully and view their displays without being crowded by other shoppers. Also, make sure to give yourself ample time to walk around the store. It's 3 stories full of displays (the typical IKEA setup) so you'll need time if you want to check out all their different departments. read more

IKEA - One day I hope my living room can look like this. - Home Decor Near Me - Schaumburg, Illinois

I haven't been here in years but when the boy moved into his condo, I figured he needed to see items that were more in his price range. Sorry CB2 but your prices are a tad ridiculous. The store itself is fine. The showrooms are very helpful and everything has a tag so you know where to grab it. I had a frozen yogurt from their ground store floor and it tasted fine. But the boy had one and although he is lactose intolerant and eats ice cream all the time, this one gave him real problems in the bathroom. Come during the late afternoon on Sunday! So much quieter. read more

I only come to Ikea when out-of-town guests ask to visit. Thus, I found myself here AGAIN on a Saturday afternoon. The trip couldn't be avoided. I found a few items that I actually needed, despite the chaos going on everywhere. Surprisingly the store was very well staffed during this visit My shopping buddy (the one who really, really wanted to go to Ikea in the first place) breezed right through the store without buying anything. What? We were at Nordstrom Rack as long as we were at Ikea. Ugh. Got to the checkout line and my cashier was super unfriendly. I was bagging my purchases when I accidentally dropped one of my wine glasses, shattering it everywhere. His response, "it's fine, just leave it." He didn't offer to have someone get me another wine glass (I did break a paid-for glass), nor did he offer to let me go back to the department and get a replacement. I didn't get another wine glass because I wasn't about to make the trek back upstairs for $.79 He didn't offer me a refund either. What a drip. The cleaning crew came over immediately to sweep up my accident. A+ there. Hoping I can avoid this place for at least another year...the person I brought here said, "I really didn't like it. It's not like the Cincinnati store." Ya don't say... read more

My husband & I come here on a somewhat regular basis because this store is awesome. We come here to get ideas for our house for when we remodel the house. We have also come here to buy random pieces of furniture for our house. It sometimes does take some time to put the furniture together but once you do, it is super nice and looks great in the house. Of course you have to stop by the cafe to get some food, especially the Swedish meatballs! read more

Gabby or Gabriella S.. I believe Pat. She was very helpful. She looked up every single desk in the store that fit my description and would not stop looking when I felt I was wasting her time. But she denied and said no this is my job and I love what I do and She was able to find a desk that we could put together in a different type of way then originally what the furniture looks like which was such a great idea on both parts. When I went downstairs to look for the furniture pieces because she was so kind to give me a print out of exactly where to go find them I was able to find the original desk that was not in their system that said it was sold out. So Gabby if you're reading this there was three there And I was able to get the computer desk and white which I am using it as a make up table. She is such a wonderful employee and an IKEA is well I should say grateful and lucky to have her. read more

This is one sad IKEA. I understand they were remodeling a lot of the showrooms which made the store harder to navigate, but the rest of the store was in total disarray and was out of lots of items. We hade a long list of shopping and found only half of the items. A lot of empty bins and after tracking somebody down to only find out that they where out. It seemed that the store was in a "going out of business" mode. I have been to more than a dozen IKEA's all over the world, including many in Sweden, and this does not live up to the IKEA standard. AND they where even out of the famous blue IKEA bag..... read more

This place is like a giant end-cap of fun stuff. It is a great place to walk around and get ideas. You will not leave without purchasing something. New thing: they have this computer station to sign up for their card....kind of like a grocery store card that gives you discounts. The day you sign up you receive a free frozen yogurt. Yum. There are three levels of fun. There are deals to be had at this place. The Cafe on the second floor has really good meatballs, cornbread, Caprese paninis and all at fantastic prices. Beer is available too. Shopping carts cannot be taken past the store barriers that surround the store as soon as you walk out. Go during the week at about 3pm and avoid this place on weekends. read more

OK: let's get something straight: If you buy IKEA furniture; you are NOT going to see your grandchild on the PBS "Antiques Roadshow" getting your MALM 8-drawer dresser that you purchased and put together, appraised for $15,000!!! Purchasing IKEA furniture frees up your money for other things. For the low end stuff (dressers, TV credenzas, night tables, coffee tables, etc.) The IKEA products are a much better value than Walmart or Target. [ I assemble this stuff for a living]. Plenty of parking. Cafeteria is awesome. Place can be hard to find. If you get lost in the car, best to review (maybe print out maps) online maps before you drive here. This next bit is very complicated; not all readers will grasp the concept: It is very important to drive to IKEA with an empty vehicle!! You will probably be buying more than you planned. read more

They are trying to be very safe and efficient for returning items. But the result is very cold and off putting. You arrive to a sign to register for a return which is confusing for some people . No one greets you or explains. If you do figure it out the experience remains obscure. I wish they would himanize it a bit more. read more

A cool place to get home decoration ideas. My favorite place to go whenever we wanted to add a new piece of furniture. Their furnitures are not known for quality, but are simple and modern. I would not buy chairs or sofa from here, I was disappointed at the quality of some chairs I got here, very difficult to assemble and uncomfortable to sit on. I love the lighting area with some beautiful new lights every so often. I think the bookcases and cabinets are a good choice to get here. You can customize your own by buying different pieces (frame, inner boards, legs, doors, and accessories) What i like about this place is they tend to carry the same popular items, and if you want to add the same bookcases, you still have a good chance of finding it here again. Or finding something that's consistent in style. Haven't been here for about two years, I noticed the prices have gone up quite a bit on a book case I've got. There's a restaurant on the top floor serving Swedish food. Very reasonably priced. read more

How can you go wrong at Ikea. This store is three levels and has everything you need from online or the catalog

I loathe this place... yet I continue to buy their furniture in spite of the fact that it's like a big blue and yellow nightmare. The furniture I like, even though it's relatively cheap particle board. The customer service is horrible and almost makes me lose my mind whenever I shop here. My most recent example: yesterday I went to buy a bed frame, night stand, and bookcase. The first lady I talked to told me that the night stand wasn't in stock and would be in on the 28th. She also told me that if I wanted a delivery ten days from now that I had to place the order that day. Then she went changed her story and said that I could come back anytime in the next week and could still get the delivery then. I moved to another area with my list and talked to another guy. He told me that the assembly charge for the bed frame was based on the "IKEA Family" prices and that several of the items (the middle beam and slats) wouldn't be included in the assembly price because they were already assembled. For kicks, I asked him about the night stand and found out that a shipment was actually coming in on the 17th, not the 28th. Good thing I asked for a second opinion! I collected what was there and went to check out. That was fine, until near the end of the transaction, the check out person hopped on the phone and started asking someone about a break. I stood there staring at her and waiting for her to get off the phone so she could tell me what to do to get the delivery service. Save the call until you're done with the customer! I went to the delivery area. There was no one there. Finally two girls walked over and said they'd be right there. I filled out a form and waited. Then a guy walked up and offered to assist someone who came after me. Graciously she recognized that I was there first and deferred to me. The other two girls were nowhere to be found. So I was working with this guy and find out that actually, there were only two delivery days available over the next three weeks (neither of which was the date I wanted). And actually, the "IKEA Family" price was NOT used in determining the assembly charge, and that every item was included - even the middle beam and slats because technically, the do have to assemble them with the bed frame even though there is no assembly required on the items themselves. Get your stories straight, IKEA! From one area to the next no one was saying the same things yesterday. (As an aside, this was just a recent example. I had a much worse experience here that had me on the phone with their corporate issues department.) I shop some places where the customer is #1 and every employee goes above and beyond to provide exceptional service. IKEA is the opposite of that. Go at your own risk and get ready to be bewildered by the employees' incompetence and lack of customer service. read more

Went back here with my brother to return something he did not want. I shopped here before and some of their things are really neat and useful but to me I think I would rather spend more for better quality items. I would probably only buy little things here but not a whole bed or couch. Sometimes a great place to get a good deal here is the returns section, they always have some cool things there for a fraction of the price. The food court at the top floor has a nice selection of food with great prices. They also have a food vendor downstairs by the checkout that sells desserts and hot dogs and candy. read more

IKEA - Ikea - Home Decor Near Me - Schaumburg, Illinois

Spent too much money here. My gripe: TOTAL LACK OF ASSET PROTECTION!!! Like I think this might be the easiest place to steal from around! The first time was at Christmas, as I watched a woman in line get new blue bags, fill 2 of them packed full, push her cart to the side and walk right between people in line to checkout and then just walk out of the door. And recently, their $7.99/lb pick your own candy is located right by the door. Some animals filled 3 bag. Then I go to get in line and they did not, they were leaving. I guess they thought the scale printing the tag meant you could just walk out. Really irritates me when I see people steal while I'm waiting in line to pay. read more

IKEA in Schaumburg is amazing! I made a purchase yesterday! The kullen 6 drawer dresser came in 2 boxes. Well I was missing 2 right sides of the drawer to complete the assembly. I called the 888 customer service line and they told me to go to IKEA and that they would give me the parts I am missing. I was very skeptical in doing this because I live a half hour away. Long story short the lady who attended me made the process very easy. I brought the half made drawers, after a few minutes they gave me the parts I was missing and now I have a complete dresser! Customer service line 5 stars Employees at IKEA 5 stars Customer service at IKEA 5 stars Thanks everyone! I will continue to do business here! read more

I have never thought much of IKEA furniture, but about a month ago we spent $9800 dollars for new semi custom kitchen cabinets from Lowes, the quality was so bad we sent them back and got a refund. My wife settled on IKEA for choice #2, wow we spent $5700 and got so much more in the "extras" We worked with Grace in the store to make sure everything was right. We give Grace ten stars for her great attitude and hard work. read more

I was so impressed with this place last weekend. I don't feel like Ikea needs a pat on the back but in this case, it deserves it. It was Saturday morning, Earth Day, at opening and I walk in... They have cinnamon rolls and coffee to the right that their giving away, then in front of you if you sign up and become apart of Ikea family they give you free light bulbs (since it was Earth Day). Around the corner was another give way game for free reusable bags and in an hour they were planting plants in the lobby with the kids. All this in top of the Awesomeness the I Already think Ikea is!!! Way to go Ikea. I was really impress. Not that I needed a reason to go back. Lets be honest... I go back for the great priced pillows and delicious meatballs! read more

This review has nothing to do with their products. The problem is there's absolutely no way to contact Ikea except to look online. Problem is I already looked online and there's no answer. Tried to email them didn't work. They only want you to email them if you're canceling an order. Tried calling them at the 888 888 number, and it seems that no matter which choice you make ... Recording says they're too busy and to call . . back agin. More importantly, to go to the website for help!! LOL ... Even tried the choice to place a new order. Yep too busy go online hangs up. I like all the Ikea products that I have purchased over the years. Apparently Ikea is swimming in dough, and doesn't need any business! Make no mistake I'm aware of the covid-19 challenges. BUT, when large companies just decide they don't want to talk to you, they don't want you to email them, and they can't be bothered answering even the simplest of questions . . . WHAT HAVE WE AS A SOCIETY COME TO ACCEPT? These companies (and there are way too many) want you to spend your money, spend your money, spend your money, spend your money . . . but just don't bother them! Ball is in your court IKEA! read more

Will never buy from ikea again! Terrible customer service!! We purchased a defective item and were told they would ship replacement parts and we would receive them within a week. Two weeks went by so I went to the Schaumburg store to pick up the parts. I got home and they were not for the dresser we had. I called back and was told they would send a replacement dresser. I was put on hold while they were checking on a delivery date and after 20 minutes of holding, I was disconnected. I called back again and was told the only thing they could do was send out a replacement door. If the rep. had read our case number, he would have know that wasn't the problem! I have been in customer service for many years. I have never received such poor service from a company. Extremely disappointed at such a large company! read more

Surprise - Surprise That's what my coworkers and I discovered today at IKEA'S food course. The salmon wrap with a cup soup perfectly prepared was a real treat. But a picture tells the story. My wife will be happy that I now want to go shopping at Ikea. read more

IKEA - Home Decor Near Me - Schaumburg, Illinois

Went there to price cabinets for a family member. I've been to an ikea before but its been a very long time. This place is so insane and feels like badly designed chaos but once I understood where we were going, it took 20 mins to get there. Where are staff to ask questions to? When you get to the kitchen department we tried to ask a lady working there for help. She said for us to stand "over there" pointed and walked away. I had to step around a pillar to see a sign saying *start here* amd so we stood. We waited 5 mins before I saw another worker come up and looked not busy so I asked "We are looking to buy cabinets. We have all the measurements and was hoping to get a price. Can you help?" The lady never smiled and looked annoyed that i stopped her from... Standing? She told us we had to pay $50 some thing dollars for them to help do the lay out if the kitchen regardless if we purchase or not. Or we can do it our selves at the computer. She pointed at the computers and i thanked her and that was that... First off I can go anywhere and get a free layout and quote on cabinets and even have a person come to the home and measure FREE... So why would i pay them more than $50 for this service that should be free? So I'll try myself. Sat down at the computer with no help Whipped out my papers of measurements and started exploring this build your dream kitchen program. It's not user friendly. The entire lay out is confusing. I did my best to piece together what I could for the bottom cabinets but I got so frustrated with their system and the lagging and constantly fixing the colors I got fed up. I spent litterally 30 mins put in 5 cabinets. If I had 3 hours to learn the system, or some help from staff, I could have probably frustratedly grit my teeth threw it. Ikea what are you charging people what they get free every where else? I can't even get a lady to teach me how to use the program or suggest a size/style/shape cabinet that would help me build my own. *****Customers buying cabinets who don't know if they even want Ikea product yet and don't want to just toss them the $50+ for what should be free probably should stay away unless you want to spend a LONG time in this store. The normal shopper having no product knowledge and never using this system before gets frustrated and confused. End of my story? We left. I almost paid the money out of anger! But I too another look at the quailty of the cabinets and comparing prices on pieces. We knew even a hardware store we had visited would be better quality with very simular price. Plus they lay it out for you, free! Sorry Ikea. :( read more

THINKING KITCHENS?! DON'T THINK IKEA! We started the process 4 months ago by stopping in the store. Salespeople were good, the person who came to our home to measure was good (although she never returned our follow-up phone calls), the delivery men were okay, and then we got to CUSTOMER DISSERVICE when we had issues with the quality of the product. There's a national customer service department who seem to be the gatekeepers to the customer service at Schaumburg. If you get through to the Schaumburg team, you may find yourself listening to excuse after excuse while being put on hold for 40+ minutes at a time. Then, they'll promise to call you back but won't. In addition, it doesn't seem there's a way for them to track details as we're repeating details over and over to countless individuals as we attempt to get things rectified. We're going on 3 weeks of daily calls and emails with Schaumburg. We're thinking IKEA is Swedish for HELL. And the meatballs are mediocre too. STEAR CLEAR! read more

I have never been so frustrated ever trying to click and pick up. I am ready to spend several hundreds of dollars on some furniture but your online click and pick up doesn't work. Your 888 number is useless and never in a store like this have I experienced the problems and time standing waiting for help or at the check out. I was liking the store until we tried to purchase the bigger items and have spent hours trying to figure it out and NO ONE can or will help. Really the worse experience at any store I have ever been to. read more

I like Ikea because it has everything you need. But I also don't like Ikea because it has everything you need which makes the place HUGE so you can't ever find everything you need in one go. I came here to look for some apartment goods but after about 40 minutes of looking I got tired of walking. I don't think I even made it to the third floor (yea, there's three HUGE floors). Oh and they have Swedish meatballs. This location is the only one I think I've ever been to. I have to say that through the years I haven't really seen anything change... as if trends and room decor never changes and when you come in here its like a museum with purchasable displays. That's where they lose a star. But otherwise the place does, like I said, have everything you need. As long as you have patience, I can recommend it. Note: Ikea is European, so the things they have in stock tend to appeal more to Europeans before anyone else. Their price tags might appeal to everyone though. read more

I greatly enjoy Ikea, I tried to get to one once a year. They are not the closet to me. So when some friends and I were in Chicago, we made a quick trip to this one. I didn't have a list of big items this time like I normally do, but it was still great to walk through and peruse the entire store. If you have been to an Ikea, you know how they work. I followed the lines, I got some stuff. It was a good time. read more

Shopping at any IKEA can be a trying experience, however there is something particularly soul crushing about this particular location. I blame the bizarre, nonsensical layout. I've shopped at IKEA stores in five states, and this is the only location that doesn't follow the traditional layout. For example, in the cafe, there is no line. You're supposed to congregate around the food you want to purchase and hope to grab the attention of someone to plate it for you. Not a good use of space, at all. It won't stop me from shopping here, however it will require proper physical and mental preparation. Not to mention getting from the city out to Schaumburg, which is an altogether different kind of soul crushing experience. read more