Shopping at Ikea is like grocery shopping the weekend before Thanksgiving with 3 inches of ice in the forecast. Times 1000. You enter a bizarre, maze-like world with floors made of ice. The carts glide across the floor like it is a skating rink, so you spend most of your time trying not to hit the people in front of you/trying not to get hit by the people behind you. Manners? Check them at the door. Personal space? Not here, my friend. And did I mention you can't get out? You are forced to walk through what seems like miles of cheap furniture before seeing the light of day again. No thank you. read more

I finally had the IKEA experience. And truly it is an experience. An IKEA opened in the bay area about ten years ago but I never made it out there because it was way out in the east bay. 2 weeks ago I moved into a new house which I love but I left behind a house with a lot of built in book shelves and cabinets. So I moved in and had a garage full of books and other items that sadly could not find a nice resting place in the new place. Just as I was fretting and cruising craigslist for used bookshelves I went to pick up my mail. What was in my mail, a flyer from IKEA offering free breakfast and 50% off some shelving units. Now my boyfriend was a carpenter by trade and even owned a cabinet shop in Austin back in the 80's, so he had hinted at the possibility of building me some built ins at the new place. I showed him the IKEA ad and he said that the prices were better then what it would cost me in materials. So off we went for our free 99 cent breakfast. For about $600 (i knew there was a catch w/that FREE breakfast) I got a whole wall of really smart looking bookshelves , some w little drawers and bells and whistles and two coffee tables for my son's game room. I'm not gonna say I loved the whole warehouse experience. It left me felling discombobulated. I also found myself thinking, hey I moved last weekend I thought I was done with all the heavy lifting. Because you are doing a lot of lifting at the warehouse when you are loading the boxes. But hey the 4 stars is because my living room looks kinda dynamite right now and my 100's of books are so happy to have a nice place to hang there hat, and the free breakfast was free and I even hustled the boyfriend to put it all together while I supervised (he he) and it was a bargain that even my frugal 81 year old mother would approve of, so surely it's deserving off 4 stars. 4 stars for the product not carrying your own stuff in the warehouse. read more

Another IKEA trip with the family to look at / plan for upcoming house projects and had a great time as always. PLENTY of staff around when we had questions (and we do ask questions and they are ALL super helpful !). We specifically were looking for the green hammocks that they sell (as you walk out thru the "bins" before the cashier) and a NICE girl named SIERRA (red haired girl) was EXTREMELY patient and helpful in finding us this hammock (which they were out of stock). However, she clued us in to other IKEA store deals and other upcoming events at IKEA in which we were not aware (and we will be back next week!! ). Her enthusiasm, excitement and positivity was infectious and she made us all super happy and pumped up ! The cashier (as we checked out) was also super nice AND the nice lady that helped us out at returns / exchanges (we had an issue with one of our MALMS dressers). The returns lady (and the guy from the back) was super patient and super helpful in helping us solve our problem!! THANK YOU IKEA STAFF !! you guys ROCK !! read more

My review is just for the Ikea countertops. The rest of Ikea is what it is. I had read online that Ikea had really affordable quartz countertops, so I drove up to check it out. I had already received a few other quotes but they were pretty expensive. When I went to Ikea I was shocked to see the Ceaserstone Organic White counter I wanted was more expensive per square foot than most of the very nice showrooms and fabricators in Austin. The other thing I noticed is that the person who installed their countertops in the store did a terrible job. There were very visible seams on some of them. The installer also charges a bunch of add-on fet for an undermount sink, etc. The nice man who worked there said I would use the same installer that had done all of the counters in the store. Beware and don't think it is cheaper just because it is from Ikea. The quality of installation is poor and they call the installer "Counter Source." I can find no such business online or on Yelp for Austin. read more

I purchased a new bed set that was to be delivered and assembled the next day. The following day the product arrived. Later the assemblers arrived and discovered that the head board was damaged. Understandable, stuff happens. I called Ikea to rectify the issue. After being on hold for 30min the lady told me should could not help me unless i gave her the number on the receipt. Unable to find the receipt, i decided to call back when i did. After finding the receipt i called back and waited another 30min then the lady told me i didnt need the receipt and she could find my order from my phone number. The lady was very curtious and told me they would contact me within the next few days to schedule and exchange for a replacement. After 3 days i received a call and they told me that they could come the following day for the exchange. They showed up early and did the exchange. At this time i inquired to when the assemblers would arrive and put it together. I was told they would be here sometime that day. After wasting an entire day waiting they never arrived. The following day i called waited another 30min and was told that they would be here that day. After wasting an entire day wating they did not arrive. The following day i called again. After about 30min i spoke to a person that put me on hold, sent me to another person that put me on hold. When they came back they told me they could have someone come by in 2 to 3 days. At this time i decided i wanted a refund for the price of the assembler. I was told that it would be in my account in 24 to 48 hours. I has currently been 72 hours and still not refund. I will be calling back for more information. To be continued..... read more

Ingvar Feodor Kamprad is a Swedish business magnate. He is the founder of IKEA and the 11th richest person in the World. I went to Ikea and made a large purchase and had to return over $600 of it. I had read the return policy and brought the required receipt to ontain a refund. After driving a very long distance and getting the 150lb boxed out of the car in the store in the Texas 103" heat I patiently waited 45 minuets for the one man to call my number. When I gave him my receipt along with my Amex he informed me that I had to have the card that it was purchased on. When I asked why this specific rule was not included in Ingvar's return policy on the back of the reciept he told me that is the way it is. He offered me a gift card and I took it instead of hauling the boxes out to the car to go get the other Amex at home. If a Swedish Company is going to come into this country with their cheap Chinese crap they should not be deceptive! Will spend the rest of my days telling everyone what a hell of a guy Mr Kamprad is, dog meatballs and all! read more

First and last time I will ever visit this horrible place. You have to meander around the whole store to get out. There is no way to get in, buy what you want and get out. You cannot cut across the store, people and uncontrollable bratty kids every where. Then when I finally get to the check out, 2 douche bags with 3 carts full of stuff are taking up 2 lanes even though they are together and when it is pointed out that they are together the cashiers do nothing to get them in one line only. I had a friggin spice rack and a bathroom rug. When I complained to the worthless cashier he shrugged his shoulders and proceed to tell me that I am the only one to ever complain. It was the first and last time they will get a dime out of me. read more

Stupid, just stupid operation and management. Costs me the full afternoon for nothing. Idiot. Avoid.

Horrible customer service. I don't know if the manager was having a bad day, but they were so rude when it came to closing time. As soon at 7pm hit, the manager rushed me out like a dog. I left my shopping cart and I'm never coming back here again. I understand the store is closing, but there is no need to treat people like they are such an inconvenience for being in the store. read more

First of all let me say that the layout of the store is frustrating for someone like myself who wants to find the department that I'm interested in without being directed by a series of signs that require me to meander through every category of goods found in this maze from hell. Second, the store lost a sale with me because of their stupid delivery policy. They use independent delivery guys as do many retailers. Fine. But when the sales woman tells me that I cannot buy $700.00 worth of merchandise (mattress, foundation, etc)unless unless I take it home on the spot or schedule delivery within 7 days- I am bemused. I wanted delivery 10 days after the sale. Instead of taking my money, I was told that I would have to come back in three days to actually consumate the deal in order to get delivery on the preferred date. When I told the personality challenged young woman waiting on me that I would just have to go elsewhere, her response was a snide "whatever" shrug with no apology and no attempt to find a solution to the problem. Ikea has lost a customer for life. I guess I am just now what they are looking for despite the fact that I had $700 burning a hole in my pocket. read more

What is disorganized, is out of stock of tons of stuff displayed on the floor, has unhelpful customer service, is filled with anxious suburbanites who can barely walk? You guessed it - Ikea. What a waste of gas money to drive to Round Rock! read more

Have you ever tried to buy a whole kitchen cabinet set from Ikea? After the design and inventory stage, it's a nightmare. The people in the design department are very nice and super helpful, but the whole experience is still very frustrating. The lines are very long to check out and once you try to get your items, no one in the customer service dept is helpful. The guy really must have hated his job. I handed him the receipt, he asked me if I wanted to keep it. I said I did, he stamped it with the wrong day and said it will take 40 mins to an hour. Then he stared at me until Ieft to take a seat. I went back to check on it 40 mins later and the lady in customer service said it would be 40 mins. I let her know they said that to me 40 mins ago! She went back to check and never came back. I asked another woman who ended up getting my carts (there were 5 total). It took quite a while, I pushed them outside. No one was going to help me load, I had to check the inventory to see if everything was there since there were 101 peices... they left the 5th cart in the store and didn't even bother to tell me that. Then they tried to tell me the date on the receipt was wrong. I told them the stamped it wrong! I had to go back in and try to flag someone down (again). I spent a total of 3.5 hours, just a nightmare. Ugh... read more

If you decide to buy cabinets from Ikea be prepared for the problems that you will face. When you have to come back to the store they know they have your money and don't care about service. Buyer beware. read more

This review is based on the IKEA Small Land. The IKEA itself is fine and pretty normal compared to other IKEAs. However the kids area is terrible. I have checked my kids in to this area at least a half a dozen times, and every time the workers are so unkind. I think that people get jobs at IKEA and then they get stuck in the kids area and don't really want to be there. Today I picked up my 7 year-old and he was in tears and just so upset that someone had yelled at him. My daughter was there too and said that he had just forgotten one of the rules (there's a million!) and that they yelled at him. My kids are pretty good, not perfect in any way, but good kids. The worker told me when I picked him up that she thought he was just sensitive. No, they had just screamed at him!! They were only in there for about 20 min bc I know how bad the workers are; there's no reason my son should've been crying after such a short amount of time. So my review is for those moms that are thinking about using the service, you need to prepare your kids at the workers are always mean. We won't be going back. read more

This review is for customer service. From one particular employee. I drove all the way from far South Austin- rushed to get to Ikea- I work like 50+ hours and have zero free time, unfortunately, I had to go to IKEA last minute- got there around 8:30- rushed through the store to find what I needed (it takes like 30 minutes to get through the store at power walking pace). Website showed that an item was in stock at the RR store. Couldn't find it on the sales floor- found a similar item in that series so I quickly went to that self serve aisle- by this time it was closing- I was trying to HURRY as to get out asap, frantically trying to find help due to the confusion of the online stock vs what was on the sales floor- I understand what closing time means... I understand employees want to leave... I ask for help so that I can quickly get my stuff and get the hell outta there... I would've asked for help sooner, but trying to track someone down in that huge store is difficult. Upon asking for help I was told this... "Well, FIRST OF ALL WE ARE CLOSED." (it was like 9:05 and there were still others in the store and people in line checking out)... this really, really made me upset... yes- I understand you are closed that is why I am asking for help so that I can quickly get what I need and leave... I spent $400... so, a little politeness would've been nice. I'm just fuming about that particular employee's attitude. I own a store and would NEVER be that rude to someone. He also belittled me and was talking over me... and didn't LISTEN to what I needed help with at all. I just don't get why people work in customer service if they don't want to "service customers" and be polite. I almost walked out but I really needed these dumb, cheap shelves and was already like 45 miles from home- wanted to make the trip worth it! I don't like to be a last minute shopper... but, I have limited time in my life right now! read more

Don't try to call Ikea to buy something and arrange delivery: you won't find their phone number on their website...when you google the number it will direct you to another number...that number will ring and then hang up on you. You will invest well over an hour and never talk to anyone or make your purchase. read more

Be weary of Ikea's $60 delivery service. After spending over $1,000 I was told home delivery would be a breeze by in-store staff : just pay for the goods and schedule a delivery time. I waited during the 4 hour window time frame with no phone call or knock on my door before coming out to find a "we missed you" tag hanging on my knob. I called the number on the tag to re-schedule and got an automated menu listing for store locations in Canada. I finally got to talk to a representative after over 45 minutes of waiting to get a nice "it's their word against yours" response when asking why my stuff was not delivered. They claimed the delivery service was not associated with Ikea and I would have to go back to the store and re-schedule delivery with another $60 payment. I was treated with even more apathy after driving back to the store to prove they did not call and had to wait for Ikea's 3rd party delivery service to email them their phone records. Am I on trial here?? The records proved they did not even call the number I had listed for contact and claimed a bogus time for when they had even arrived. I wish I was not treated like this when I just want my stuff delivered after spending so much money. When trying to verify re-scheduling I was told " good luck with tomorrow". Am I going to get my purchase??? read more

ive been like 3 times in the last 2 months to get this goddamn wicker chair thats only 15 dollars. everytime the tag says its in stock but it never is. whats that about? if its not in stock just be up front about it, i can handle it. id give it fewer stars but everytime i go i end up spending at least 60 bucks on stuff i dont need so i guess theyre doing something right. read more

So far my experience in living close to an Ikea and trying to buy furniture from them has not gone well. Their customer service is not helpful at all. I have had to make the rounds here several times. My husband and I went when we first moved here in May to make a list of what we would want to be purchasing in the near months. We decided to keep an eye on the couches and beds. The couch we liked went on sale, so we were super excited to run down and get one. When we made it there they said they were sold out and hoped to get some back in stock before the sale ended. A couple of days went by and I called to see if they had gotten any back. I got directed to a call center where a lady said their was no way to talk to someone in the actual store (?). How could this be?! Well, she said that she could look at their stock for me and said there were five left. We ran up there to none. I was told while I was their to check the website. A couple more days went by and I saw on the website that they had gotten an order in. There were supposedly 10 in stock when we got there (on the website it says it refreshes every 15min.), but when we got there there was only one left! We were thankfully able to get it! The same ordeal happened with our bed. We had to go back twice because the website said they had it, but did not when we arrived. read more

Have had very good experiences with their knives, pans, and kitchenware. Love their food, too.

It was worth the journey to the north of Austin and beyond. Great showroom, helpful staff. I never had been one to before and someone walked me through the whole process. For an additional fee I had my futon parts delivered home. My things arrived 3 hours after I left the store - Great! Easy to put together, don't be afraid. read more

The furniture is fine. I can't complain. The facility is a bit frustrating, but that's Ikea's thing and so you have to go in with that in mind, so I can't complain about that either. However, we had them deliver the furniture, and that's where the problems started. So, they came to deliver the furniture on the first day. Most of it was fine, and the assembly people were great. However, they sent one of our items without hardware (we'll call this item A), another item was damaged (item B), and a third item (item C) came in two boxes, one of which was damaged. A bit frustrating, but accidents happen. So we kept items A and B in their boxes and the assembly guys assembled the not damaged part of item C. The assembly guys were great and went above and beyond what was required of them. They were not part of the problem. So we called and set up a time to get those problems fixed. Fast forward two days when they came to do that. The delivery guy called me at 9 AM on a holiday to tell me he was 5 minutes away. Now, I'm not some sort of freak. At 9 AM on a holiday, I'm in bed. So I had to rush to get up and get presentable and all that. I'm sorry, but my place is in central Austin. Round Rock is 45 minutes away. I understand the necessity of getting places early, even on holidays, but at least you could call more than 5 minutes before you show up. So they came to get the damaged boxes and deliver undamaged ones, and I figured they knew what they were doing, so I didn't really pay much attention. they had me sign some things, and I saw that there was still a damaged box here that they hadn't taken. I assumed that they were coming back to get it. Then I saw their truck leave. In addition to that, they took away the set up part of item C and delivered a brand new one. Which is fine, but it seems kind of wasteful. On top of all that, instead of just giving me the hardware for item A, they decided it would be better if they just took it away and didn't replace it. Now, I'm a pretty accommodating guy, but from my point of view, that's not really acceptable. Luckily, I had the delivery guy's phone number from when he called earlier, so I figured I should just call him and he could come back and fix it no problem. People make mistakes, and I was willing to let him fix his mistake and let it pass. "Hey, you were just at my place, and I am now missing an item and I still have an extra box that you didn't take." "Nah man, we delivered everything we needed to." "Well, you took away an item that you didn't replace, and there is is still a box that you didn't take." "Well, I'll take a look in the back of my truck and call you back." I'm sorry, I have eyes. I am looking at what eas delivered and it's not correct. But fine. I wait for his call. I called him at 9:30. I decided to give him until 10:00. When he hadn't called me back at 10:00, I decided to call the Round Rock Ikea instead. I'd given the delivery guy his chance. So I go to the Round Rock Ikea's website. No phone number. I Google it. No phone number. I'm sorry, but what self-respecting business doesn't put their phone number online? The local McDonald's franchise has their phone number online. It's really not that hard. Whatever. I figure I can call the national number and they can connect me. So I called the national number and got directed to a phone tree. No surprise there, but generally those phone trees have an option for everything you might need it for, or at least an option for "other inquiries." Not so with Ikea. That would make things too easy. So after a couple cycles of that, I decided that my best option was to take the "online and phone orders" line even though I'd ordered in the store. So I sat on hold for 15 minutes and listened to a recording of some guy lauding Ikea's home delivery service over peppy jazz. Eventually I connect with the guy, and I give him my order number, which he types in and tells me that he's the wrong department, but he'll connect me to the in-store purchase department. Fine. So I sit on hold for another 15 minutes. By this time, I'm yelling a lot of not very nice things to the peppy jazz home delivery advertising guy. Eventually I connect to a very friendly woman who couldn't believe that the delivery people did that and apologized profusely. So she went to deal with it and put me on hold again, this time with a slow and contemplative infinite clarinet loop (which is good because I think I would have found a way to throat punch the peppy jazz home delivery advertising guy) that is still stuck in my head. After about 10 minutes, she picked back up and told me that they could come tomorrow to fix it. So I'm crossing my fingers. What could possibly go wrong? My apartment is 550 square feet. We didn't get a lot of stuff, but they have to drive a not so fuel efficient truck here from Round Rock three times. And they're going through a lot of product. That seems pretty wasteful, doesn't it? read more

Ikea would be quite good if they had employees who cared even the slightest little bit about their customers. We had already done all the online work to plan a new wardrobe. So, we finally found one completely disinterested employee to help us print a picking list for our wardrobe (we had to go to the store to compare doors). He looked at the list and said you're good to go. We schlepped back to the warehouse to load up everything we needed for our wardrobe. On the way to checkout we stopped at the information desk to find out where the door handle is. "Oh you have to go to the Kitchen department for all the handles." Back through the store, amongst maddening crowds, - the kitchen department is gone - it's now just a white space. Find two more completely disinterested employees, both listening to one customer rant, I can't get either of them to engage with me. One of them just walks away, I have to chase after him to find out where the Kitchen department has gone to. "Oh that's gone to the other end of the store." We gave up. It took half an hour to try to get one handle. Home Depot will have something and the employees there are happy to see and help you. That said - the guy in Ikea Home Delivery was great. read more

The furniture is relatively inexpensive, but quality can also be an issue. Overall the value is isually worth it. The kids play section is great for parents. Biggest complaint is the layout. To find one item you have to go through a maze of every department rather than going straight to an aisle or section like a regular store. read more

Pitiful phone service. A few days after I bought Renlig Integrated dishwasher from Ikea in Round Rock, I got a call from them saying there was a problem with the integrated wooden panel that covers the outside. Apparently they had just learned that steam from the dishwasher vent can damage the wood and then said they would call back when they had a solution. I heard nothing. Two weeks later I called and they did not have a clue what I was talking about. I called again just now and after going through the worst, most inane phone menu I managed to hang up after the phone rang 45 times with no answer. Called back again and got into the hold sequence for 10 minutes before I hung up. Get with the program Ikea. And what's that stupid recorded message at the beginning about people with "rotary dial phones"? Are you kidding me? read more

1 dollar for breakfast with eggs, taters, bacon and coffee. nuff said!

Man, this is a HUGE undertaking. I went here on my day off and and there went my day off! I love this place and great prices but you can't just go and get ONE thing and if you do, still takes you about 3 hours to get through.... I still love it though :) read more

Love the store. Love it. The lines are long at check out on weekends and holiday seasons but that is true for most superstores. Traffic is usually bad coming and going. If you go when its packed you will encounter some interesting characters. I love Ikea because I am one of them and can "blend" with the environment. The store lighting tires my eyes. One time (laugh) I wore sunglasses through half the store. I didn't care (smile). They know the lighting is terrible and I feel for the staff. (Smile again) read more

Store was absolutely packed. I was able to find my coffee table and get out of there quick. I had a really bad experience with delivery in January with delivery but they said they kicked the old company out and have a new company. Delivery was great! They were on time and super professional. Looking for an excuse to go back to IKEA in near future read more

The store itself is fine, but I will NEVER have anything delivered from them again! We were told our furniture (almost $3000 worth) could be delivered Friday between 3-7pm. No show. I call and wait an hour. ONE HOUR! No one calls to update me. I'm told they can't come back until Sunday. Fine. Then 5 minutes later, someone from Ikea calls me back and says they can come tomorrow (Saturday) between 11am-3pm. Great. I make arrangements again to sit in my empty home. No one shows up again. I call and wait 35 minutes to get through. Again no one calls to update me. I'm told it won't make it until Sunday. No one can explain what the problem is or why we were not made a priority after I wasted so much time waiting for the delivery guys to show up. I'm told 9am-1pm on Sunday. Fine. Guess what? No one shows up. Then I get a text that they just decided to change the window to 11am-3pm (again thanks for the heads up). Guess what? At 3pm, I'm having to call Ikea again and wait 45 minutes to get through. I'm pulling my hair out by now. I don't know who I need to scream or lose my s*^t at, but something needs to happen. I'm told 7pm, it will be there by 7pm. Guess what? NOTHING. I call them again because, as you can guess, no one has called to give me an update. Then I'm told 9, 9:30. They showed up at 10pm on Sunday night. After all that, they tried to say they only had 15/19 items. Now my husband is about to lose his s&*t. After some digging in their truck (and another truck showing up), they finally find the other items. They left my home at 10:45pm. I waited 25 hours in total and about 6 hours on the phone. Screw you Ikea. The number of hours I spent will never justify the cost. read more

A few days ago I went with a friend to ikea round rock tx and realized why I don't shop there. Back in 2011 I was diagnosed with breast cancer and had to do chemo. Well I wanted to get out of house being couped up due to treatment. So I decided to use a wheelchair that ikea had. But half way thru ikea I realized the wheelchair was broken. So my friends and I asked a manager if they had another wheelchair. They said they only had one available and I was sitting in it. After that I told them what I was going thru trying to fight breast cancer. And the manager told me well you shouldn't be out shopping any way. They tried to offer me food after being so rude. And not being so handicap friendly. So me personally I wouldn't spend a dime there. And they no longer have wheel chairs for customers if needed. So if your handicap bring your own wheelchair. read more

Experience at the store was fine but they were an hour late (past their four hour window) to deliver and the assembly guy never showed up. Now sitting here for the rescheduled assembly and he's over an hour and a half late. Trying to contact the store is ridiculous. Absolutely no way to actually get through to anyone who can help. Since I am sitting among boxes I can't yet comment on the actual quality of the furniture. My recommendation is to arrange your own assembly with someone you trust rather than rely on Ikea's subcontractors because they obviously don't care read more

I love love love IKEA and can't stay away but the return policy is horrible so be sure to read the fine print before buying anything! The employees are also often rude and not helpful but there are a few that have redeemed my faith. read more

This store has the worst customer service. We purchased a table from the store and when we started to assemble it we quickly realized the holes were not aligned correctly. We have been trying to get them to ship us a new table for 3 weeks now. Someone keeps telling us they are going to call or they say it has been shipped, but they are just liars!!! read more

My husband bought the kid's bunk bed at Ikea for a great price. I love their Tuesday craft and kid eat free days. Ikea rocks!

Well all I can say, was "I was warned about the maze", great items, but I couldn't find the cheese or a way out.

I bought a bed frame and drove all the way from SE Austin to Round Rock and got home only to discover that one piece of vital hardware was missing. I drove all the way back to Round Rock and had to stand in line for 30+ mins to get this one piece. Got home again and discovered that one of these same 4 pieces of hardware was improperly made -- one of the holes was cut incorrectly and it stripped the screws and I was yet again unable to put the bed together. I've tried to get hold of a "person" by phoning their 888 number and can't get thru to anyone!! Now, I've got to drive all the way back to Round Rock and stand in line again for 30 mins to replace the piece of hardware and the 2 stripped screws. IKEA Sucks!! I won't be shopping there again. read more

Fun place to shop and just 'window shop'. The cafeteria food is good and a great value.

I am an IKEA fan to begin with, but this store is especially nice. It is a typical IKEA layout, with the winding pathway through the displays, so it can get somewhat congested by the "shopping tourists." However, the service has always been courteous and friendly, whether we were getting furniture boxes off the shelves, checking out, or buying food in the grocery section. We usually go once every few months, but have been twice in the past few weeks to purchase a bed, mattress, night stand and dresser, and we like the furniture so well, we are going back for another dresser. We also purchased their kitchen/pantry storage (the Ivar series). For the price, you can't beat it. read more

I just moved to the Austin area and decided to go to IKEA to get a few items. I have been to IKEA in Denver, phoenix, and Maryland and have always been pleased with the store. This, however, was not the experience that I was expecting. There were a few items on display that were sold out. It took me 15 minutes to find an IKEA employee to help me and once I found one, she was unable to tell me when they would get more of the item and was then told to check online to check. The lines were ridiculously long and I found the staff to be very rude. read more