I love love Ikea Ikea makes it possible for me and my family to have furniture that we could only dream of its affordable is convenient it's practical and it's not just for college kids anymore haha they have really upgraded their material in style I can always find great bargains the staff help is great affordable prices I recommend Ikea for furniture anything for your house!! read more

HUGE store. We walked 4000 steps to see everything. it was totally worth it. :) When we checked out, another shopper lent us her IKEA card so we could get the family discount and we saved $20! read more

If a necessary part of an item is out of stock, say so in the showroom, not the warehouse. We loaded up four boxes needed for a TV stand, only to find that the last item was out of stock and discontinued. Thanks for the heads up, Ikea. Very frustrated, no longer a fan. read more

Dumbest design of a store known to man. One walkway through the whole store where every idiot wants to stop in the middle of that one aisle. Pure frustration! read more

I went once and I don't care to go back. I don't want or expect a hovering salesperson, but I do expect a reasonable level of service if the item tag lacks aisle/bin info and requires assistance (the tag explicitly says to see a sales associate). I'd written down every aisle and bin number from the online directory so I came prepared, but there was 1 item (a $250 chair) that lacked aisle/bin info both online and in-store...I had to see 4 employees to get the correct required merchandise print-outs! The first woman printed out a paper listing only the slipcover. I tried to correct her and made it very clear I wanted the entire chair and quoted the price, she brushed me off saying it was what came up on her screen and that it was the entire chair (an entire chair for $60? Yeah....ok, whatever). So I found another employee. He literally cut me off in the midst of explaining what I needed, doing his best to point me elsewhere rather than handling it himself. He wasn't even busy, he was standing there talking to a woman who also worked there! I didn't waste any more time on him. I ended up at the check-out with the items I'd gotten from the bins myself. The cashier wasn't dismissive like the other two employees so I don't have any complaints about him, but he had to tell me to go find someone else in the warehouse to get the remaining print-out. So after purchasing the items in my cart, I had to go back and track down another employee in the warehouse area (who immediately tried to direct me *back* to the cashier) but I persisted and finally got the correct papers. I can forgive the horrible store layout, but the dismissive attitude of the staff irks me. It's not my nature to be rude, but that might've been a more effective approach. They really just want to foist you off on some other employee rather than taking all of 30 seconds to listen to what you want, print out 2 sheets of paper, and sign it. I get the impression most of them are bored college students who think they're too cool to work at Ikea and see it as a temp job, but if they can't do that right they won't be making a 6-figure salary anytime soon, or even working at a classier retail store. I gave it 2 stars because it would be tolerable if everything you want is available in the self-serve section, and for the cashier who at least listened and made an honest effort to understand the problem and be helpful. read more

I have recently found out that Ikea Round Rock will only allow returns of items in intact boxes or wrapping. This includes defective or damaged items! I was blown away! This is a company I have spent thousands of dollars with and am turned away. The managers name is Jeff and he is the one who stated the rule. Be ware! read more

So I walk alot at work as a nurse and currently have a broken foot so I asked a store employee right at the entrance can they take me where the curtains are directly...the third employee finally agrees to take me and the walk is just as long and he even walks really fast and ahead of me which was kinda rude then leaves me there without a basket. I finalky get mad and look for another employee. I ask her for a manager, and she calls them. She never asks what can she help me with. I ask her if she can get a basket for me and she just shakes her head. I then ask if she could tell the manager to bring one for me and she turns and says "you can ask him for that yourself" and walks quickly away. Needless to say I finally devided to give Ikea NONE of my precious money. I spoke with a manager who agreed and said he would talk to them. The really rude lady has a european accent and bobbed brown hair with some kind of highlights for their reference. None of the employees were nice. read more

Had you ever been to another IKEA location and then walked into this one? Yes, I too was disgusted. There is something about this particular IKEA that tells me someone in Round Rock was pissed off about having to make the drive to Houston or Dallas and decided to open their own store just so they could shop there. The store is filthy, some bizarre cross between Walmart, Everything's a Dollar, and a day at the Rodeo. The employees are clueless and unkempt. There is no warehouse so they end up shipping your items from Dallas or Houston anyway. AND the ceilings! What is up with the lower than life ceilings? I walked through the store as the walls, hand puppets, and non slamming drawers and kitchen cabinets began to close in on me and thought, "Am I in an IGA?". I will not be fooled with this impostor. read more

I thought the furniture was overpriced for the quality and everything LOOKED THE SAME. Also, I bought a beautiful sectional from a discount furniture place about two weeks ago and it was $800. The delivery was $50. I looked at their couches out of curiosity and they already looked used and worn and they are new :( They were all around 600-800 also...I was disappointed. I would go their for light fixtures, lamps and extras but not for furniture. Also, I stopped to get a 50 cent hot dog in the front. Don't bother. As soon as the lady handed it to me, I casually walked out of the front door and threw it away. There were gnats around the ketchup dispenser, yuck! read more

You should not display something that is out of stock and you should offer to sale display items for customer satisfaction and profit. Customer satisfaction is not a priority at this location. read more

In line 35 to 40 people waiting to check out only three cash registers opened. Stupid IKEA! Talk to Dianne manager said "I'm the only manager in the store, I can only pull one person from smalls". My response well 1 more register open is better then none. 100 people straightening the selves but not enough registers!!! Everyone in line is pissed! read more

IKEA - Furniture Stores Near Me - Round Rock, Texas

Recently I bought a $350 kitchen cabinet from this store, went home to assemble it and (2 hours later) discovered that the top drawer was the wrong size. The store had made a mistake when packaging. I called to report this and received an unfriendly and somewhat accusatory woman in the call center. She said I could bring it back in and swap out the drawer. (It's a 45 minute drive from where I live.) I asked about reimbursement for my time/gas (since it was their mistake) and she said I could get a $10 coupon. Wow. I opted to have the drawer shipped to me. I still have not received the drawer and have called three times to inquire about the case. I've left voice messages for the warehouse manager. The point is, I made this purchase a month ago, I still do not have the correct part, and I can't even get someone to call me back let along offer to reimburse me for my time/energy. Decent prices Poor customer service Zero accountability Terrible (stingy) reimbursement policy Needless to say, I'm not planning a return... read more

This is the main number for IKEA in Round Rock. (512) 858-4532. You can call that once your order is not delivered. This is the main IKEA number 1 (410) 931-5410. My suggestion for IKEA? If they fail to deliver the first time, ask for a refund, order again, and rinse, repeat, until you actually get your item delivered. If IKEA isn't willing to get a decent delivery service (read the other reviews), there is every reason to game them until they give you what you paid for. I'm personally contemplating having five to ten couches running all over Austin, until one of them finally finds my house. Avoid the delivery, no matter what you do. IKEA is IKEA, but in Round Rock, they use a service called J & W delivery. I had a 5-9 call window. Their driver, "Robert," called at 8:30 to say he was on his way. I called back to confirm. At 8:56 he called, and I missed the call. I called back within ten minutes, and asked why he hadn't simply come to the front door. (I live in house that has been on Austin maps for 35 years.) He said, "We're not allowed to deliver after nine. You'll have to call IKEA to get back on the schedule." I told him that I was going to complain. He said, "Don't do that. We haven't been able to make 2 or 3 other deliveries today. We are in trouble with IKEA." He said, "Call the dispatcher at 6:30, and they'll get you back on a truck." I called the dispatcher. They said, "Call IKEA." I just called again and told them that they had to fix it or I was going to get IKEA to fire them, since their delivery guy 1.) lied, 2.) refused to deliver, and 3.) refused to help me get my couch. I just want my couch. I can't sleep, so I've been emailing IKEA and I'm writing this review. In fact, I texted the driver. Now I'm going to write IKEA a letter. IKEA is great, but they need to fire their delivery service in Austin. Can't I get my couch? read more

I would have given -10 star if there is such an option. My order no is 206605783.I ordered a home delivery and assembly. The major problem is there is no communication between JSW, Ikea round rock and Ikea customer care. We ended up waiting the 3 week-ends at home for the delivery and still waiting. Attempt 1: In this attempt, there is a mistake on both sides. I wrote an incorrect primary number by mistake but a correct secondary number so when they tried to give pre delivery call, they were not able to reach us and they sent an email to us, to which we replied asking them their phone number to track the call. They didn't provide us the number and delivery attempt failed. we are asked to purchase a new delivery, to which we readily agreed as there is a mistake on our end as well.However, we realized they incorrectly recorded the secondary number as well Attempt 2 we scheduled the delivery on saturday,August 1. Waited till 3:00 PM and called the customer care, they mentioned that delivery will be done today by 6 PM. when I called at 5 pm, mentioned that delivery will done on Sunday August 2. Attempt 3: Waited till 2 pm and when I called ikea customer service, they mentioned that delivery is no delivery scheduled for today. When,I called the customer service again, they now told that they missed the delivery and someone will talk to me regarding it IKea CS agent spoke to me on phone and said there is miscommunication between assembly and delivery team and rescheduled my delivery to August 8 th and said that she will mail the schedule details, which she never did. Attempt 4 on saturday,august 8: We called the IkEa customer service and JSW almost every hour from 9 to 6 to track the status. They said it will be delivered between 9 to 6 PM.We called every hour to the JSW delivery and they said that it is being delivered.Finally... they didn't deliver yet again We are still not sure if they have attempted for delivery or they are just faking it. when I called the Ikea, customer service, They are now telling us there is no scheduled delivery after August 1st and asked me to reach out to the store.When,I reached out to store they mentioned that delivery will be scheduled on sunday from 9 to 6 PM. We also realized that even after calling multiple times and purchasing the re-delivery with updated phone number, they never corrected the phone number. This is the worst customer service, I ever experienced in my life.Hope, they will delivery at least tomorrow read more

After I crept along in the parking lot and finally found a spot out in east jesus after we started looking for awhile I needed to pee. You have to walk through the half the whole store to find the crowded bathrooms. We got a text and needed to leave to meet friends for dinner... Guess what YOU CANNOT EXIT THE STORE UNLESS YOU FOLLOW THEIR MERRY TRAIL THROUGH THE REST OF THE STORE. BS. Over the river and through the woods looking for door to leave... read more

In the law of averages, it's now quite clear why (at the time of this review) after 555 reviews, this dumpster fire is still hoping to get above 3 stars. Their operation and customer service are at such a poor degree while their product quality still retains enough value that the employees perpetuate the customer service stench of rotten fish. If my child were working here and I witnessed their behavior I would lose it. This place is a joke. read more

I love ikea. I can not wait till the one in San Antonio opens up. Then I won't have to drive to round rock each time. The staff here is always courteous and helps when asked. However on a typical day it is a tad bit difficult to find someone but on special events you will find the yellow shirt friends everywhere. I've asked employees if they enjoy working there and they legitimately enjoy it. It definitely shows. read more

Innovative space solutions. Affordable furniture. Delicious salmon when you get hungry because you're lost in the giant store. Don't even try to cheat the system and not walk through the entire store. read more

Bought a faulty product and went through a lengthy process with customer service only to hear they wanted me to dissassemble something i'd managed to finish with parts missing and return it.... sucks as i spent ~450$ there and got something less than advertised read more

Well it was really busy, and I already did my homework on their website so it made it easy for me to shop quickly. The only problem I had is the long line trying to check out I hate standing in line I felt like I was in walmart on a black Friday read more

Oh IKEA... My Oma told me about this place when it first opened and insisted I take her so she could get some home supplies and grab some food - she loves everything Swedish. The first time we went there, I spent 4 hours in IKEA with my little, elderly Oma pulling me around. I remember us dining - we each had a plate of Swedish meatballs, lingonberry jam, apple pie, and salmon. I remember loving it and I remember that it even pleased my very picky Oma whom cooked everything from scratch and hated things that tasted "cheap". According to her, everything tasted like it was supposed to. The store was filled with colorful, awesome furniture, and my Oma was able to find everything she needed and everything she felt I needed. My Oma and I would go back a number of times previous to her death years back and enjoyed it each time. Fast forward to this weekend. After years of being together, I finally convinced my husband to take me to IKEA. He hates the place. I needed a few things and he wanted to just get it over with and fulfill the promise that he made me that he would go. I haven't been in a couple years and knew what I was looking for. The isles aren't exactly small, it's just that there are a lot of people that go and walk as slowly as possible while others are trying to navigate it. If you want to get through there fast, if you have the things you need in mind and know what departments you need to go to, prepare to be annoyed as your route will probably be blocked by people - some just standing there, bewildered. Everything I was looking for was gone - I had bought an awesome, hard wood step stool there that recently went missing, they only had short, cheaply made step stools this time around. I had seen some really cool retro looking scales at IKEA and on their website - gone, only ugly scales for $20 that looked identical to the ones sold at Walgreens for $10. I am in love with their colorful votive candles, I bought so many before, that my collection has literally lasted years - discontinued. OK so they switched out their inventory and I wasn't a fan of the new stuff...it happens. I convinced my husband to eat at the restaurant, telling him how great it was and how my Oma thought it was stellar. He decided to give it a chance and we had everything my Oma and I had ordered - the salmon, apple pie, Swedish Meatballs, lingonberry jam, and we even threw it some mac n' cheese since we had not eaten that day. My husband was extremely skeptical, but decided to give it a try. We both tried the Salmon, it tasted like chemicals...like salmon dipped in Fabuloso and Pine-sol simultaneously - typically, we feel it is a crime to waste salmon, but we took a couple bites of ours and the rest went to waste. The Swedish Meatballs to me were OK, but nothing like I remembered and my husband thought they tasted like cardboard. The mac n' cheese was dry and it tasted like they used off-brand, flavorless cheese substitute. The mashed potatoes that came with the meatballs were OK, nothing fabulous. The lingonberry jam tasted like it was supposed to, but how can you go wrong with jam? I got down to my apple pie - it tasted delicious. I scarfed it down since I couldn't finish the rest of my meal since it was all basically inedible. My husband refused to try the pie. He folded his napkin, declared "Well, I did it, and I was right...this place is terrible and I just wasted $30 proving it." IKEA, what happened? You used to be good, now, you are the McDonald's of Swedish cuisine. Now I am questioning if you were ever good to begin with - those times I went with my Oma, I was dirt poor and didn't know how to cook, so everything tasted amazing and Oma was an alcoholic who got confused easily. Now that I have had amazing cuisine and know how to cook pretty damn well, is your food suddenly sub par? I like to think that you were once delicious and just got greedy and cheapened the quality of all of your food, meanwhile, my husband believes that Oma was a delusional drunk and I was just half-starved. Furthermore, from this experience, I can safely say my husband will never be back and it will probably be years before I return. With their inventory getting cheapened down, I feel like IKEA has lost the awesomeness it had before, which had been the only reason to spend hours in that maze. read more

Inflexible kitchen staff. Behind the times and require you to come into the store for everything. We live over an hour away and they will not let us order and pay for anything via scanned or faxed authorization forms. The rep sent to our house was rude and not personable. I love the cabinets so we have dealt with these people but you'd think IKEA could make the purchasing process a bit simpler for customers willing to spend over $20,000. Hold times of 30 minutes or more....just a very ancient customer service process... Would not recommend their kitchen services to anyone unfortunately :( read more

What can I say? I think the majority of the items in my apartment come from this place. Reasonably priced, and tons of things are now made from real wood and not just particle board. IKEA's come a long way. read more

I agree with Jen M. This was the first time I had ever visited an IKEA store, and will be the last. I always wondered if the product or experience was worth the hype, then I went to Round Rock to buy shelving. I saw no staff, and found maps to help navigate to the product. Then we pulled our own items. Okay, I can appreciate technology driven self service....But then we get to the checkout, and there were two registers open. TWO!!!!! There had to be close to 100 people lined up, with over a thousand items to process. Then I learn this is common. I truly cannot imagine why anyone would stand in line this long to pay money for something they loaded onto their own cart. Nor can I imagine, as a manager, not walking the line, apologizing, while I move mountains to open registers. IKEA may not want to pay someone to check me out, but they ended up paying someone to return my items to stock. Technology driven warehouse pulls, but no self serve registers? I can scan items and pay on the fly at H-E-B! I went to Target, found comparable shelves, and was promptly guided to an open register, where I was greeted and checked out by a friendly and energetic lady. I remain perplexed at modern consumers' willingness, and apparent eagerness, to perpetuate such customer DISservice. Consumers should value their time and money! read more

Mixed feelings: neat stuff with some good prices, but the labyrinth store will disorientate you, for sure! It made me want to scream. I did love the french fries that I consumed while waiting to find my party. Maybe I will just buy this stuff online, as I don't want to visit a labyrinth again! read more

After waiting 45 minutes to return an unopened item, I had no time to shop.

IKEA is a great place if you know what you are looking for. I will admit I like the store. The Swedes know how to make decent stuff and for that I cannot complain about the service. I am unsure of how I feel about the shopping carts and the way the store is laid out as its like a freaking maze in there. Almost like a rat in a maze being forced to run some behavioralist test to see if I will get the cheese at the end. read more

Now featuring bait-and-switch pricing. Plus Ikea items are cheaper on amazon! I went to Ikea yesterday to buy a bed for my kid. I had received a flyer in the mail that showed a certain bed at a sale price. Got into the store. The display model was marked with the same price. Got to the checkout and all of a sudden they increased the price by 15%. I talked with the Manager and she told me the price was only good if I gave them my name, address, phone number etc. I politely gave her the option of honoring their stated price and making the sale (I had lots of other items I was buying) or lose me as a customer forever. She would not budge. So, there are two problems here. First it is illegal to advertise a price and then refuse to honor it. Second, it is extortion to tell someone that they have to give you their personal information in order to get the advertised price on an item. We all know the reason Ikea wants to collect your information is so they can sell it to robocallers, junkmailers and other marketing companies. I checked on amazon and guess what? Ikea is using amazon as a sales portal. You can buy almost any Ikea item through amazon for less than Ikea charges you in the store. Ikea is clearly on the fast track to shutting down all their brick-and-mortar stores. My advice is that if you MUST have an Ikea item get from their amazon store. It's much cheaper and they won't pull bait-and-switch pricing. read more

Ikea is a most unusual resturant. I guess I should first confess that I don't have much experience with Swedish food/culture, beside those delicious Swedish fish, which is really tragic given that I'm half Swedish (The top half - you can see it in my red beard). The thing that makes Ikea so different is the waiting area. It's huge!! They've got couches and chairs and even beds. I guess in case you get tired on your way to the seating area. Oh, and another thing, once you actually get to the serving area you are greeted by hard, unforgiving chairs, which is really strange after having walked through about a 1/4 mile of some comfy, stylish furniture. The food is pretty good. The Swedish meat balls are the jewels of this place. Served Swedish cafeteria style, with a scoop of Swedish lingen berries and a side of Swedish macaroni and cheese. For dessert I like the Swedish apple cake and a cup of Swedish coffee with Swedish half & half (hey, just like me!). I've heard they have a gift shop where you can buy some Swedish nick-knacks on you're way out, but I never really payed attention because in my experience restaurant gift shops tend to sell lower quality stuff. read more

I have been to this ikea a handful of times. Never had an issue with parts missing. They have a designated area to allow you the opportunity to open your boxes and make sure all parts are there/undamaged before leaving ikea. Customer service is decent. There was plenty of help outside to assist with loading. The young man even helped take a large seat out of my minivan to make more room. Child care fills up quickly. IKEA does cater to families so if you don't want be around breeders I suggest going on a weekday. There's a parking section up front for families with small children. In general I can't get enough of this place! read more

I have visited IKEA on several occasions and been pleased with my experience in the store and with my purchases. I have bought a couple of shelving units, some bedding, and some food. The shelving units do not look or feel like they will last me a lifetime, but I'm in grad school and looking for something cheap, not something permanent. The bedding is cozy and bright, and has held up well after many washings. After going once on a Saturday when it is super-busy, I have learned to avoid the store on weekends and now usually go after work or when I have a day off in the middle of the week. read more

Go on a weekday if you can! We went in on Saturday morning to get a cabinet for our kitchen to replace where we removed our dishwasher. It took an hour wait to speak to anyone to order our cabinet parts. Then we waited more than thirty minutes in the pickup area. The staff were very helpful and knowledgeable, though! read more

I love ikea. I know people either love it or hate it.. but it has every thing I need. It's also affordable. I could spend hours in this ikea. And they have pretty good desserts.. just finished a nursery and it looks super cute! read more

I love Ikea. They have the best products. I've never been disappointed in the value and quality. There seems to be a shift in hiring employees though. Did they hire all the sad bitter people that left Walmart? You work at a job that provides customer service, not self service. You're not getting paid to entertain yourself. Maybe the company could up the prices a few bucks and hire some quality staff. read more

You know how with chains, there are good stores and bad stores? Well this IKEA is not the greatest. When I lived in Baltimore I went to the IKEA in White Marsh, and it was great. Great employees, lots of stuff in stock. The Round Rock IKEA, on the other hand, always seems to be missing what I need, the employees have no idea where anything is, and the checkout lanes are a mess. Ironically, the only service there that is decent is returns. Go if you need general home or kitchen stuff, but if you're going to need help finding furniture or ordering stock, try Target first. This IKEA is frustrating at best. read more

I love IKEA but this specific location just leaves a lot to be desired. I was annoyed by the fact that there were no shortcuts to the cafeteria so I had to make my parents walk all over the place twice in order to eat first then shop. There's a ton of current merchandise but then it's super cramped. When I was here a lot of aisles and areas were closed in the marketplace so we couldn't even look at some of the products. So many things were not labeled as well or maybe they were but in a not so obvious place. Last but not least the cafeteria is just too small and the table we chose was one of the bigger ones but it was so wobbly. I'm just being nitpicky here...I think I'm just so spoiled by the newer location in St. Louis. read more

I love IKEA furniture, not because I like the style so much, although I do, but I really like the fact that it's like a 3d jigsaw puzzle. The furniture is relatively cheap, however they do have a few nice pieces. I'd recommend them for accent pieces, rather than your main furniture. Although, I get get a very nice dining room table from them, its solid wood, and the seats that we purchased, are very comfortable, and would have been much more expensive in a regular furniture store. read more

Very helpful staff. The cafe is very reasonably priced and the food is delicious. I bought my bed and living room furniture here and I LOVE them. Ikea can do no wrong! read more

Quick review.. In fact I wish my visit to IKEA to get some wooden hangars was just as quick. The place was packed with people who I think came for the air conditioning and to block my path with three generations of family assisting them. Got to the bedding section and saw one guy curled up on bed texting like a teenaged girl, and someone, who I suspect was his grandmother, sound asleep in the next bed. I silently complimented her for having the decency to at least take off her shoes, and dress comfortably for her nap. I had my requisite hot dogs and cinnamon bun and was on my way in less than two hours.. Okay, I got hung up in the kitchen section but other than that, and a short perusal of the candle and lantern collection, I really did try to make haste.. read more

IKEA is IKEA. If you don't know what you're in for, it can be overwhelming. I have friends who just love this place like they're giving out gold bars when you enter. I've found some good stuff there, and I honestly don't have a complaint. It just is what it is. I do appreciate the free coffee in the cafeteria. read more