I like the store. What's not to like? It's IKEA, and they're all the same. The store is always neat and seemingly well stocked (aside from a modular entertainment debacle that ended in my being too lazy to care). HOWEVER, the people that work here never fail to just downright ENRAGE me. They ignore you at all costs, spend their day shootin the breeze and just don't care if you're happy or not. The past three trips I've had to make a stop at customer service for replacement parts, I take my ticket which informs me I have an estimated wait time of "6 minutes" and I sit and stare and wait and repeat. It took 45 minutes on my last visit. Longer than my shopping experience. On a Monday night. PULLING OUT MY HAIR WITH EXASPERATION! Additionally, the rental service is laaaaughable. They say there's an easy to use kiosk, and surely enough this is true. What they fail to mention is that you have to go pick your truck up at an alternate location (does everyone already know this, and I'm the dummy?). The process doesn't even mention this fact until you go to retrieve your rental. I bought a couch on a Saturday night around 5, after reserving my U-haul at the kiosk. At around 6:15 when I went to get keys for the vehicle, the computer screen instructed me to drive a mile off site for a lot which, apparently was already closed. Super. Had no choice but to pay for home delivery. Sigh. read more

I LOVE IKEA! I just hate this location. The workers are "busy". The customers are snotty and I cant move in this store!!!! Sometimes I have no choice but to come here because this location does have move items available. Basically its ikea...you come for the cheap DIY and the swedish meatballs! I just wish it wasn't so crazy. read more

I wish I could give them a negative amount of stars. I ordered a lot of furniture online for our son who was moving from CA to Brooklyn. We tried to cancel two of the items per their policy of calling prior to deliveryI tried call over a 10 day period and finally got through to someone, they gave me a claim number and said I have to call back and now its been another week and I can't get a live body through their 888 number. I have tried emailing 3 times, haven't received a response. I am now disputing the amount on my credit card. Will never order again online. read more

Fun place. Sign up for the IKEA Family card at a kiosk to enjoy some treats in the cafe & restaurant. Check out the clearance section on the first floor, sometimes there are really great bargains. Bring your own shopping bag(s) if you're planning to buy smaller items since they don't have bags anymore, unless you purchase a reusable one for 59 cents. read more

I'm not gonna lie, I come here on a weekly basis just to have dinner!! The food's just fresh and delicious! Try things other than their meatballs, trust me everything else is just as delicious. read more

Lines are too long for everything. To pay, for food, and for pick up. It takes over an hour for 1 item. Do Amazon or Wayfair

I just moved to the city a month ago from Long Island with no furniture at all. I had requested a delivery for my order and it did not come for 3 weeks. First IKEA said there was something wrong with my credit card. I called my bank and was told there was never even an attempt to charge my card by IKEA. It took IKEA a week to tell me this while my order was pending. Even better, I had to call them, they didn't even call me. When everything finally went through, they scheduled my delivery for a Friday and when that Friday came they said they could not deliver because the furniture had not arrived yet. Why would you give someone a delivery date if you had no idea when the furniture would actually be here? My father and I both took off work to receive the delivery. They eventually rescheduled for the following Tuesday. This time they couldn't deliver because they said the furniture had just arrived on the Tuesday. Not really sure why that would cause any issues. It is not like IKEA only has one delivery truck. Again, my father and I both took off work for this. My delivery was then rescheduled for the following Friday. This was the best excuse yet, you can't make this up. They told me they could not deliver because they forgot to load my furniture on the delivery truck and the truck had already left. They then rescheduled delivery for the next day and my furniture was finally delivered. The IKEA movers were excellent. They were fast and efficient. However my problem is with the management or whoever handled my order. That was 3 weeks of sleeping on an air mattress on the floor of my apartment and being promised several times that my furniture would be delivered. This was absolutely unacceptable and I am definitely asking to be compensated. read more

Unique to this Ikea are the park and the transportation options. Water Taxi and or Bus.Underground parking for your vehicle and bike rack for your bicycle. This place is huge. I'm a fan of the park and the cafe. Prices are cheap and they've got it all. Couches, seats, floor mats, flooring, etc. I've been to a total of 3 Ikeas now what's up with the flooring in this warehouse store? it's the most unpleasant experience trying to wheel your stuff around. read more

It's a love and hate relationship with IKEA. Their affordability for starter homes is what gets me all the time. But several weeks later, they become an eyesore and you end up realizing you actually installed the wrong parts. Luckily, I have a handy husband who has no problem installing IKEA stuff together while trying to decipher their wordless manuals. But if you're looking for timeless furniture that will last for years to come, IKEA isn't your ideal place. This IKEA is no different from other IKEAs except you might find an extraordinarily long line for home deliveries. Remember, it's Brooklyn. Most people either don't have cars or drive pick-up trucks in this part of town. Anyhow, my husband and I ended up waiting for an hour just to have a salesperson punch in for our home delivery for three rugs. These are huge rugs so it wasn't going to fit in our tiny Honda Civic. I literally watched the sunset while we were waiting on the line. What's worst is there is no seating. There's seating for those who are waiting to pick-up their purchases at the store but even that appeared to be an excruciating waiting game. The home delivery line got so long to the point where all the drop-offs had to be halted because they didn't have enough storage in the warehouse. It was a hot mess and people were just losing their patience. It was this moment when I started to Google research on investing in a pick-up truck. But I have to say, the delivery part was smooth. We got the delivery on time and nothing was missing. They gave us a time frame delivery of four hours and they arrived bright and early on the first hour. But again, IKEA uses an independent delivery service so IKEA doesn't really deserve that credit. If you live in the city and have a car, I advise take an extra road trip out to the IKEA in Long Island because this Red Hook area is not an ideal place to be. read more

Most horrible experience! I ordered online a few things almost a month ago. They sent me the delivery date and of course nothing arrived, my card is charged and you can not even call ikeas number. Unbelievable horrible service! Never ever again!!!! No updates on phone, email anything! read more

Ah, IKEA. The old poor/thrifty person's home furnishing standby. Mad props on the sheer cleverness/usefulness on many of their items. This IKEA also scores points on making itself accessible to New Yorkers, with the water taxi, free shuttle, and whatnot. Customer service was frustratingly useless. The one time I asked an "IKEA coworker" about a certain product, she kept typing in the name wrong on her computer. I had written it down in print and even tried spelling it out for her. What the hell? I gave up after the eighth attempt because there was a line behind me and this was obviously going nowhere. The IKEA restaurant was a highlight. Their food is pretty good and borderline cheap, but man, you can't beat the views of the Statue of Liberty and the Manhattan skyline from their floor-to-ceiling windows. Oh, and the Swedish almond cake tastes EXACTLY like these sweet biscuits my grandma used to give me when I was a kid....mmm.... I've made several trips here at all different times to furnish my new apartment. Unless you can show up on a weekday during daylight hours or something, be prepared to spend a decent chunk of time in line. If the lines get long, keep on the lookout for when they open new checkout lanes because that's when people start making mad dashes with their carts, lol. I never tried their home delivery, which maybe I SHOULD'VE. Instead, I found myself lugging home all my furniture boxes like a tool on Fri./Sat. nights while all the diners stared from their restaurant patios. :D read more

It's an IKEA. Everyone has the same furniture as you, and that's ok. I would highly recommend you go on a Tues-Fri. They're open until 10pm, so why not go on a weekday? I went yesterday, and wow was Saturday a bad day to go. There were so many people, which is fine because it's NY, but seriously. It was out of control. IKEA saves money by not having as many salespeople around, but when I'm about to drop $1000, I'd like to have some personal advice. I was planning on buying a customized wardrobe because I currently have no closet. When I got to the warehouse area, most of what I wanted was out of stock. So 4 hours in IKEA and I walked out with curtains. I needed a whole bedroom. If you order online, they won't guarantee that it will deliver together, so you may be paying the delivery fee over and over again. Order the delivery in the store and it's a flat rate of $79. That's excellent if they're going to carry it up my stairs. Pros: cheap furniture and flat-rate delivery, everything you need in one spot, shuttle from the subway for free, cheap, awesome cafeteria. Cons: So crowded it's hard to think straight. Running over kids with furniture carts because their parents don't know how to control them.. and then getting bitched at because of it. No sales help whatsoever. Lines going on forever. read more

I went with my boyfriend and it was the first time that I've been there in years. I forgot how amazing this place is. I went through the showcase rooms and we were marveled by how nice everything was. There is a great flow to everything and I even though it was crowded I didnt feel pushed around. We went to the Market place and it was great. I bought a couple of things but my most favorite were the 2 HUGE beer mugs. I will definitely go back again and I can't wait to see the one in Long Island. read more

I am addicted to this store. In my mind, it's like I will find whatever reason to go in there. It's just so ridiculously cheap and actually their stuff is just as good as the person that puts it together. Fortunately I'm really good at putting things together. I've bought at least one thing out of almost every department- I've never eaten there. Every time I find something "I just absolutely have to have" whenever I go in there. Granted the cashiers aren't incredibly friendly, but the employees on the floor completely make up for it. They are always so helpful and nice whenever I need them, except the people in the kitchen area- not so nice. I will be here again...and again...and again...and again... read more

Ikea is a furniture warehouse that has inexpensively made furniture that will take you forever to put together. Having said this -if you need something to sit on or put stuff into and you don't have a lot to spend this place is fine. I still don't get why it's so insanely crowded. I made my last trip here for a lot of things especially a narrow dresser to fit into a small bedroom .At $179.00 I know I'm not getting top of the line but the back of the dresser draws looks like thick cardboard. My main complaint however is regarding the return area. Holy God I think I was in the seventh level of hell.After I bought the innards of a comforter I realized that my bill was about $100 more than I'd expected. The names of items can be so similar that it's confusing and I'd bought the wrong one. At returns you have to get a number . Then you glance up at the numbers board and realize that there are 40 people ahead of you.Believe me you aren't going anywhere for a long ,long time. When my number was called I walked over to the desk and was told that I could only receive store credit. How was that possible I said? I never left the building. Then the Ikea lady admitted her mistake. After showing her my slip, ID ,credit card,giving her my address I finally got my money refunded. Phew! Honestly about two thirds of the way through Ikea I get pretty mental and am ready to just chuck everything in the cart and bolt for the door anyhow. This just guarantees that the next trip will be a long time coming. read more

God forbid you need to make a return. The DMV has shorter wait times. It took an hour to return window blinds. Sometimes you do not have all day to peruse the aisles of Ikea. If you want to know where something is you have to track down an associate who gives you directions with so many turns and landmarks you'd think you were traveling cross town. read more

Saw a lot of people giving this Ikea a lot of bad reviews for customer service for some reason. Got here early and had a great experience, everyone was so friendly. Granted we were only there for 1 item and was in and out. If you show up to Ikea during peak hours, you have to expect it to be over-crowded and people to be a bit irritated by the environment. If you need to ever go to Ikea to browse or be there for en extended period of time, have some foresight and plan ahead and show up early. read more

I had placed an order for a draw about a week ago from ikea online. I got a confirmation that said expected date of delivery was 4/28, and no communication since. I called customer service to find out the status of my order and all that I was told is that the ordered had never gone out. I asked when it will go out and after waiting for over 45 min ( and counting ) I can't get an answer. For how organized their stores are they can't figure out a simply status of my order. A word of advise, if you can buy it on Amazon just do it. So much simpler to deal with customer service. Thanks a lot ikea. read more

I took my daughter, who needed odds and ends for her new diggs, went to Ikea. Never have I been a fan, but since moving her from college to apartment after apartment, she finds some really nice things. That being said.....I am not a big fan. It's endless routing around, writing down the things you need, then getting them yourself. You need at least 2 or 3 people to help lug this stuff. Not to mention the endless lines, they are massive, for EVERYTHING. We were considering getting a bite to eat, after looking at the lines that circled the cafeteria, forget about it. Then the lines for questions, then the lines for checkout, and mind you no bags, unless you want to buy them. Long story short...we get home and the TV stand she bought, was not only about a 1000lbs., but after opening, IT WAS THE WRONG ONE. Not the first time this has happened either. There are missing parts, screws, ect. It's ok for cool stuff that you don't have to put together. Although, I have to say she did get a kitchen table and chairs for about $100 that was very easy to assembled, and had all the right parts. That was a first for me. Not a big fan. read more

Terrible experience at the cafeteria. When I was on the line to pay for my food, I noticed that she (cashier named Connie) rang me up for "almond cake" which i did not know i had. (it came with cornbread, not almond cake.) so i politely asked her about it and she sarcastically replied, keep reading. Sure enough, next to the price it said "void". Okay, my bad. As I turned to leave, my friend behind me heard her mumble, "idiot". Mind you, I was not the only customer she was rude to. She snapped at people picking up a glass cup asking them, "do you have money to pay for that?" and rudely made some comments about those customers to her co-worker who laughed with her. I looked around for a manager to speak with, but found none. When I went home I emailed them and got a response saying they will address this issue with the store. The furniture there is affordable and I like how they set up the "showrooms" However, my experience in the cafeteria started things off in a sour note. Next time (if I ever go back) I'll skip the cafeteria. read more

After reading all the Yelp reviews about the home delivery service, my roommates and I were extremely skeptical about getting our furniture delivered but we decided to give it a try anyways. The experience overall was not the best but it was almost entirely our own fault. After purchasing our furniture, we made our way over to home delivery (paid $99 for a Manhattan delivery), and we were told our furniture was to be delivered the next day 11-3. My roommates was supposed to be there for the delivery but ended up completely mishearing the date and time and thought it was to be delivered in 2 days. Thus, the IKEA delivery service (outsourced to another company) tried in vain to call all the phone numbers we provided and left afterwards (they had arrived around 11:30, well within the given time frame). We were told we had to return to the store or go online to purchase another delivery. Yes, this was kinda of irritating, but it was in the contract you sign at the home delivery desk, that you agreed to be home during the delivery time frame or else your order was void. We purchased another home delivery (this time same day for $89 to Manhattan) to be delivered between 5 and 9. We went home and the delivery arrived around 6:30pm. All our items were part of the shipment but after they brought everything up, they realized they gave us 2 extra items. It didn't take more than 30 seconds to realize they gave us one box of someone else's order since we were paying close attention to the names on the boxes. The whole delivery probably took around 15 to 20 minutes for 15 substantial items (bed frames, dresses, etc) and the delivery guys were very careful that we had exactly what we ordered. tl;dr Our Ikea delivery service went pleasantly and we received all our items. They came twice to our door since we missed the first order and both times they came well within the time range that we specified and tried to contact us through all given phone numbers before driving away during the missed delivery. $99 is a small fee to pay for delivery to a 4th fl walkup. read more

$200 instead of $1,200. Because of reprehensible customer service at the Brooklyn Ikea, my sister and I spent $200 on one desk instead of the $1,200-$1,500 we'd planned on spending. We literally chose not to purchase a full living room couch set-up at check out (a $1,000 store loss) because of the cashier and other customer service personnel throughout our shopping trip. Cashier did not seem to care or want to help. At the living room order station we were informed by a rudely disinterested rep that the Carlstad sofa bed was recalled "MONTHS AGO" -- as if we should know this -- even though it's still in all the literature available ON THE FLOOR. So, after deciding on a new set-up -- sofa and chaise, we order this from the less-rude other rep who prints us up two sheet of paper, one for the chaise and one for the sofa and sends us on our way. We also go to the workstation area and a very HELPFUL rep tells us where in self-serve we can pick up the desktop and legs we wanted for the desk we'd planned on purchasing. We go to self-serve and get the desktop and legs and go to check out. At check out, the guy rings up the legs, scans the desktop and we hand him the 2 pieces of paper the livngroom rep gave us. Luckily, we notice the total is $600 off wha tit should be. When we ask him if he charged us for both the chaise and the sofa he says "Did you hand me it?" Did we hand him it? He meant the SOFA. Apparently, the rep upstairs in livingroom failed to mention that the CHAISE (which is like 1/3 the size of the sofa) we could buy by hnading the cashier the piece of paper, and then arrange delivery. The SOFA, on the other hand, they wanted us to TAKE OFF A SHELF IN SELF-SERVE AND TAKE TO CHECK OUT and then arrange home delivery. Now, if the rep in livingroom had told us this we'd be pissed off and go elsewhere to because, well, I'm not taking a SOFA OFF A SHELF and putting it on a cart to push over to home delivery. BUT THEY DIDN'T EVEN TELL US THAT. So, instead of the $1,400 we would have spent if they still made the sofabed or the $1,200 we were still planning on spending, we left with ONLY the $200 desk. Suffice it to say, we will never buy from Ikea again. Big threat, right? Yeah, it is. Currently, our bookshelves, tv table, beds, bedroom furniture and current livingroom furniture is ALL IKEA. We have spent over $10,000 there in a 3-bedroom household in 3 years. Mostly from the Elizabeth, NJ location, but some from the Brooklyn location. Never again. We will now turn to "real" furniture stores and gladly spend $1,500-$2,000 and up on a new livingroom furniture set from a retail facility that a) does not treat its customers like crap and b) does not expect its customers to unload a SOFA FROM A SHELF AND PUSH IT TO CHECK-OUT, ONLY TO HAND IT OFF TO HOME-DELIVERY AGAIN. So, yeah. Never going to Ikea againa nd spending my $1,500+ elsewhere. We go to self-serve and get the read more

Two words feelings about this place: Never Again. First, the store was designed like one of those silly scientific experiments where mice have to run through a maze to find cheese. Except in this case, people are the mice and the cheese is the furniture (nevermind the fact that finding the furniture is only half the battle - actually getting it is another). Additionally, they make you walk through the entire store, regardless of whether the item you're looking for is at the very beginning or very end. Second, the store does an amazing job of replicating the feeling of being in a never-ending traffic jam. The combination of narrow, winding walkways and slow, lumbering shoppers, makes for a very slow-moving shopping experience. Third, for a store with thousands of items, you'd expect there to be a comprehensive directory or staff available to help you find certain items (in my case, i was looking for patio furniture). Instead, the store guide is poorly conceived and finding competent help is like finding a liquor store that doesn't sell malt liquor in elizabeth (though, i could have used some malt liquor after my experience at this store). In conclusion, I wouldn't recommend this store, unless you're a masochist read more

Omg, listen to the reviews here. If you are going to Ikea for delivery or pick and delivery please save yourselves the aggravation and DO NOT GO. Go somewhere else, anywhere, just don't go here. I was there Wednesday evening, I made sure the items I wanted was available in store (using the online inventory checker thing) and even printed out the sheet for them. I got to the store, walked almost the entire length looking for someone to point me in the direction of the pick and delivery customer service. And was told that it was all the way in the front of the store, where that @#@$@ employee acted like she knew nothing when I asked. Fine, I walked all they way there and waited 20 mins (there was only 1 other person) and then I was told that NOTHING was in stock on my list. (Great inventory checker, NOT) Fine, I picked items that they said were available in store, went back to the P&D line, waited another 20 mins (this time there was no one in front of us!) and was told that the items that the sales person said was in stock was in fact, not in stock. (yes, I should have gave up by this point, but I took time off from work and I was determined to get a bed). So, again I went to choose my items, and waited in line again, this time there were 4 people in front of me, at this point, I was so pissed I didn't bother to time the wait. Finally, all the items we wanted were in stock, she printed out a sheet and told us to go pay at the cashier. She booked us for a delivery the next day at 5pm and I thought, wow, what luck! Next day, Fantastic. So I walked through the whole dang store again to get to the cashier, and I kid you not, the lines look about a 1/4 mile long @@. But that was alright because I have a delivery schedule for the next day at 5pm. After what seemed like hours, I finally went to pay. The cashier told me to go to P&D and to schedule delivery and pick the items @@. Hell no, after 5 minutes of arguing back and forth with her she finally agreed that she was supposed to scan the paper that I gave her from P&D. So, the items were paid for. I asked her if there was anything else I should do? Confirm it, take the receipt back to P&D? She said she doesn't know, thankfully someone else told us that once you paid, it's in the system and it's good to go. Okay, as you may have guessed, the items were not delivered the next day as promised. I received a call from Ikea at 545pm that my shipment was delayed because they couldn't find the $3 curtain rings (are you freaking kidding me??????). They held up my bed delivery for a THAT?? Couldn't they called to see if I wanted they damn things at a later date? Issue a refund?? The CS said she will refund me the price of the rings in the form of a gift card (oh, f-king great) and reschedule the delivery to the next day at 11-3pm (how lucky am I? Another next day delivery). I was naive and believed them. Next day (today, 8/29/14) I left work at noon (my husband was working from home) and waited for them. And waited and waited. Called them at 300pm, was hung up on a few times, finally spoke to someone at 330. He told me to call the shipping company since it was supposed to be delivered by 3pm according to his records. Called the shipping company Urban Express and was told that IKEA never gave them the package. What? Excuse me? Ummm what??? I was told to call Ikea, oh, alright. An hour later, yes, an hour, I spoke to a Donna (i don't think it's her real name) who didn't seem to believe me that the items were not picked up by the delivery truck. Umm, !#!#!@, I don't have the !#!#! crap, I asked her to call the delivery company and speak to a David. She called and they told her the same thing but then told me she doesn't know because no one in the warehouse in Ikea is picking up the phone @@. So she said she rescheduled it for delivery for next Tuesday, ummm, ok, you're scheduling something for delivery that you don't even know you still have. I hate to say I gave them another chance. But what can I do? I don't have the energy and time to go look for something else. I'll have to find strength to go there again. THANKS IKEA for one of the most horrible experiences EVER. This ranks up there with having cancer. If I wasn't so dang weak at the moment I'll demand a refund and go elsewhere. But by next Tuesday, I would have enough strength and if it's not here, ah well, I will find a way to go elsewhere. read more

my trip here a few weeks ago was way easier than expected. the subway & shuttle from manhattan went pretty smooth, and the crowds not overbearing. that said, i went halloween afternoon with the hopes the crowds wouldn't be too bad - and it paid off. i got a bed frame, desk, dresser and chair for under $500 which was a huge win. i was also lucky enough for an 'independent delivery man' to find me in line and offer to drive me and my stuff back to the city. skipping the delivery line, getting a ride home, and paying far less than the formal delivery = amazing. not being murdered and my stuff sold on the ikea black-market = even more amazing! read more

I would think twice before ever making a purchase requiring delivery from IKEA again. Worst customer service I've ever experienced, by a landslide. Bought furniture recently, not intended for long use - thus, the prices at IKEA drew us in. Scheduled delivery for the following weekend. Were provided a 12 hour delivery window (9am to 9pm). We were told the day before they would call and provide a "smaller" delivery window of 4 hours...never received a call. Spent all day at home on Saturday waiting for delivery...at 8pm (having waiting 11 of the 12 hours) they finally arrived. We ordered 4 items...they delivered 2 of the 4 we ordered, and a random 3rd piece which we never ordered (but was somehow labeled as ours). The delivery guy said he couldn't help (no surprise there), and we had to file a complaint with IKEA's customer service. Spent all night calling, were disconnected numerous times, ultimately unable to get through planned to call on the Sunday. That Sunday, customer service was completely closed for a company-wide customer service "improvement" training...which in itself is laughable. Called Monday first thing, waited (with zero exaggeration) an hour and a half on hold until I spoke with someone. Opened up an incident report for us, and rather than scheduling a new delivery and time to pick up the other item...told me I had to wait 48 hours for a store manager to investigate what happened and call us back. No surprise, that we never received a call from the store manager... We've called every-day and haven't been able to get through...it's been 9 full days... No idea if / how / when this will ever get straightened out. In conclusion - NEVER - schedule IKEA delivery. Rent a U-Haul...Or, frankly - just spend your money elsewhere. read more

the money we paid for delivery and assembly was well worth it. despite that, ikea sold us an entertainment center and a closet: 1) without all the peg-like hardware needed for shelf installation... the assemblers told us this happens all the time- not because of manufacturing misadventures but because ikea's employees take them out from shelving kits and leave the balance of the kits in the warehouse for unsuspecting customers to buy ; 2) without telling us in advance that a standard flat-screen TV (like ours) required a mounting kit for the entertainment center... it was just an additional $20 and it would not have been a big deal if we had known in advance. there is nothing in the store that indicated we needed this kit and the salesperson who put together the materials we needed to pull from the warehouse said nothing about it. the assemblers told us that this happens all the time with this unit; and 3) without giving us the appropriate tool for the assemblers to use to install the handles on the doors of the entertainment center. it costs $75 for the assemblers to come back out to fix problems, whether ikea created them or not. so, we earned ourselves an additional trip to ikea. there is at least a 45 minute queue on a Sunday afternoon for a returns/exchange/supplies counter that has a capacity for 8 workers but is only staffed with 4. i am glad my experience with ikea is over. i do not intend to go back anytime in the future. i would not recommend this shopping experience except in the case that you are interested in spending the afternoon browsing and do not mind knowing you will have to come back to straighten out product issues as a result of missing parts. read more

For new yorkers, this is the ideal place to get cheap but reliable furniture, cheap but delicious food, and cheap but good looking home decor. They also deliver your bigger bulkier items, same day in most cases. i still use my ikea furniture 4 years later and am very happy with the quality and the prices! read more

Just the worst. Unless you are utterly broke and desperate or it's early morning on a weekday. Otherwise, you've been warned.

The female manager who took care of my return items were horrible and unprofessional customer service. My last visit was a year ago, and was expected the same delivery service. I checked their online before I visit, and Found there seems no changes. Well the fact, now you have to sign up for delivery before purchasing. They should have post a note at the counter. But the poor refund manager told me " you should read our website more Carefully". Is this something you tell to customer?? I lined up for purchasing the furnitures for an hour, then I had to return them for their policy changes of home delivery service though?? I am not going back to there again. read more

I've had problems with my IKEA furniture: I stripped 2 screws while building a table, and needed replacement screws. And my couch was far more uncomfortable than the one in the showroom. - IKEA screws are all Pozidriv head. It's very hard to tell the difference between Pozidriv and Phillips. In fact, I think most people have never heard of Pozidriv. Therefore, I'm pretty sure that most people assembling IKEA furniture, as myself, erroneously use Phillips screwdrivers, and strip screws. - Once a stripped screw is removed, there are no spare replacement screws in the bag. Why not? Does it really cost that much money to provide spare screws with every product? - There is no indication of screw dimensions in the instruction manual. I would greatly appreciate a way to buy standard screws, usable in IKEA furniture assembly, at non-IKEA stores. - Therefore, I must make another trip to IKEA. Note that, understandably, all IKEA stores are quite far from city centers. - I arrive at IKEA. Tangentially, I investigate the Soderhamn sofa, and confirm my suspicion: the storeroom sofa is far cushier than the one in my apartment. Thus, the product that I procured was misrepresented on the showroom floor. - I buy an IKEA Fixa toolbox, to procure the proper Pozidriv screwdriver. I gladly pay the sticker price of $8. I would also gladly buy the tantalizing nearby available kit of screws, with a sticker price of $8. The kit does not contain anything used in furniture assembly, but rather only contains items suitable for picture mounting. I would gladly pay for a box containing all the IKEA screws I would ever need. Instead, I'm told to stand in a long line at customer service and ask for screws, thus consuming my time and that of the customer service staff. - When I get to the front of line, I'm told by Alex (a very very helpful, kind employee!) that they are out of stock on the relevant screws. He offers to deliver them in 2-6 business days. I say "I really want screws today or delivered overnight, as I've come down here and waited for so long". - A woman named Artisia Williams arrives to set her foot down. She clearly is there to intimidate me, denying my request in a very brusque, stern tone of voice. She even offers to call her manager, claiming that he would stand in solidarity with her lack of accommodation. - Artisia shows me that there are dozens of blue bins of screws in the back room, and they currently don't have the ones I need. Why are there not only 1-2 dozen kinds of IKEA screws, covering the entire array of products, existing in abundance at all stores? She tells me "sorry, that's just not how it works. We have to take the screws out of a returned item or an item from the As-Is section". - The manager authorizes Artisia to take the screws out of an unopened Klubbo coffee table box, thus voiding her previously hoped-for solidarity. Only then do I receive my spare screws. - Alex and I begin to discuss Soderhamn sofas. He articulates that this is a common problem. He has had other customers recently come by with the same exact complaint. In fact, Alex claims that many receive uneven cushions, where one is puffy and one is not. - Alex then reveals a bombshell. "I don't know what they are doing on the showroom floor to make that Soderhamn so comfortable! They could be putting extra stuffing inside!!" - Alex tells me that, either I need to put extra cushions into the sofa, or I need to make the cushions puff up. He says "the cushions are vacuum packed. You must open the vacuum packaging and let the cushions inflate over the course of several days." I noted that this was not in the instruction manual. When assembling, I had immediately had put the cushions inside the covers after opening the vacuum packaging. Also, Alex persistently used the word "deflate" instead of inflate. - The instruction manual has no words. I think the pictograms are genius, and I understand the justification behind having them. However,I also think that the vast majority of IKEA customers worldwide speak English. I think adding English-language instructions to every page, alongside the pictograms, will bring more potential benefit than harm. - Alex also notes that to replace the cushions at no cost, I have to bring him my old cushions. Thus, I have to make another distant trip to IKEA, procure the new cushions after waiting a long time in line, wait for them to inflate for several days. He then suggests that I make a phone call to the number on the receipt (he calls it "the Center"), instead of dealing with the store, as the store is only out to make money. - We wait for another manager who might talk to me about cushions. But she is busy helping another customer with an IKEA family card, and I'm not important. - I ask Alex if IKEA could ever change. He then tells me that, as a customer, I have more voice than him, and should be vocal with my complaints to management. He told me feels that he has no voice as an employee. read more

This location doesn't seem different from the other ones I've been to before. The restaurant is more packed but the feel and service is the same. The service is never great at IKEA - I haven't run into great customer service and vice versa (horrible customer service). A plus is the indoor parking, they have in and outdoor. Free shuttle from Borough Hall subway station, free water taxi if you buy $10 or more (just show the cashier your receipt). read more

Large furniture conglomerate. But I have no problems with that. Furniture is decent, various styles, different composites. Basically good starter furniture. Most of the pieces lasts a few years. Not sure how the appliances are but they seem pretty good as well. Buy most of my tiny items here, like storage containers, picture frames and such. read more

They have everything you would expect at an IKEA, but they have the algorithm down perfectly such that you never spend LESS THAN 30 MINUTES in line. I go there often for my business and can pick out what I need in less than ten minutes, but I always have to budget 45+ for the lines. read more

This review is strictly for this location not my thoughts on Ikea across the board. Ikea is Ikea. Its really unfair to compare it to other furniture outlets because of their businesses model. Apples and oranges. However in comparing Brooklyn to let's say the New Jersey locations this place is usually a mess. Always busy, long lines and they're usually out of many items. That said, my entire office is furnished by Ikea Brooklyn, delivered and assembled. The delivery folks broke and scratched a few items and since they were clearance couldn't be replaced. The assembly cats on the other hand were amazing and from experience I feel their work has lasted longer than had we done it ourselves. The people here are cool you have to go early on a weekday or else you're asking for abuse. I'm a tough grader so I would say a very "meh" experience. read more

I love love love this Ikea. It's always a treat to come here. Items are always stocked and they have excellent room ideas. Plus the prices are really affordable. Downside is the registers always have long lines and for the weekends every cashier should be available to ring but other than that my favorite Ikea to come to. read more

What's a girl gotta do to get some cheap furniture? Let me tell you about my adventures at the Brooklyn IKEA on a Saturday afternoon. I see screaming children being escorted by their parents to some kiddie play area. I realize IKEA employees are babysitting children. Then off to the showroom. I like the showroom. I have nothing bad to say about it. However, because this is an IKEA in NYC, I have sensory overload worse than any autistic child and it is insanely crowded. I should have known better. Friend insisted that we go to the cafe. I like that hot dogs and soft serve ice cream are only a dollar. That's awesome. Only go to the downstairs cafe near the check out. Please do not go to the large cafeteria where I waited an hour in a line for some lousy Swedish meatballs. The server looked miserable and I don't blame her. The warehouse was a disaster and by the time we checked out four hours later, I felt like I went through an exhausting labyrinth with no light. This must be what Eastern Europe feels like... I will not come back to this store ever again. As for the quality of the furniture, the affordability is not worth the hassle. read more

The Red Hook IKEA is a perfect Sunday activity. I love the free water taxi and everything they sell and the cheap food at the restaurant. I even love the waiting area for the water taxi back to Manhattan. read more

This review is for the delivery service only. I want to counter some of the incredibly negative reviews for delivery, which in my experience is unwarranted. I had 2 Ikea deliveries scheduled in the last week. The first one was scheduled for the same-day, with a window of 8-midnight. The delivery people showed up promptly at 8. Later that week, I was given a next-day window of 11-3. At about 2:45, they called and said they would be there in 10 minutes. They didn't show up until about 3:15. Both times, the two men were fast and courteous. The second time they missed their window and had me waiting and wondering where they were. Overall, I would say the delivery service is quite good, but not great. read more

SUCKs, frankly I was a big fan of ikea before till I moved to NYC. I went to their store in Brooklyn last week to buy alllll my furniture, the employee were really helpful and super kind with me before getting to cashier lines, BUT after paying they DO NOT even care about u! Their home delivery service was disgusting, staying in line for two hours to get ur stuff check in for their fuckin delivery service. They told me they will deliver between 5pm to 8pm on the same day, but the ended up arriving after midnight and half of my stuff were either crooked and broken or missing parts!!!!!!!i got really disappointed with IkEA!!!!!!!!!! read more