Worst service ever. Waited 15 minutes before anyone even came up to us, the people in the kitchen ignored us, looked at us and kept walking. There was an employee sitting eating in front of us who ignored us the whole time. We had a to go order too..... Go somewhere else read more

Lunch was delicious. Service was good. Thank you for the customer service and I recommend I Hop if you're trying to find something to eat. All the other restaurants are great too. read more

Delicious, custom, breakfast omelet stuffed full with peppers, onion, mushrooms, and sausage. Perfect hash browns and and perfect extra toasty English muffin add requested. After 5hrs of driving down a dark freeway, starting at 3am , my eyes told me to sell coffee. This was the first exit I saw. My server, Aniya, was both charming and competent. Food was delivered a ordered and hot. Aniya's smile is uplifting even to the half living. read more

IHOP - Surprisingly really good - Breakfast & Brunch Near Me - Santa Nella, California

Bug iHop at the Santa Nella Shell station. Friendly and helpful service. Great App reward if you sign up. They also have delivery in the area. I had the Impossible Sausage (really good, I've been wanting to try it), egg whites and 2 protein pancakes. We shared the pancakes. Yum! My cousin had Anytime Breakfast Tacos. We shared the excellent hashbrowns. This place could hold a large party and had a TV. read more

If you are a person of color, be prepared to be put at the bottom of priorities at this iHop. People who have gotten here 10 minutes after us have even gotten served before my family of 3. A table of 10 who were behind us in line got served before us as well. We have been waiting for our food for over half an hour and still nothing. When we asked about our food, a server even tried to make excuses for the wait even when we watched several others who got seated after us got served and even paid. A common theme of the people who got served before my colored family were white. We will not be returning. read more

Santa Nella is one of our go to road trip stops on the 5. There's gas, coffee and plenty of room to walk the dog so when I spotted an IHOP in the area, my love of all things pancakes drew me to this location for our morning breakfast stop. I was pleasantly surprised at the high ratings for a national chain that is kind of in the middle of nowhere, but I was a little disappointed our experience here didn't compare. We ordered on the app 20 minutes ahead, timing our arrival to exactly when our order was supposed to be ready. We weren't in a huge rush but we're always trying to minimize the time at our stops as much as possible so when we got here our plan was to pop in, grab our order, and eat our brekky quickly in the car. Unfortunately, this IHOP had other plans. Once we arrived, we waited another 20 minutes at least (so a total of 40 minutes since our order was placed). The restaurant wasn't too crowded on this weekday morning so I was surprised the wait was so long. I could have forgiven them this if our order hadn't also been missing items! Such a bummer. Ultimately, I don't think I'll make it one of our go to road trip spots but if you're not in a rush and you're dining in, it might be a better expedient for you. 3 stars because the food we did receive was still hot and fresh. read more

Stopped in today for a bite. I was surprised that they were nearly empty. We were promptly seated and our order taken. It was our servers first day and he did pretty good. The food was good and got there quick. A nice and clean restaurant when you've been driving, is a treat. It's helpful being attached to the truck stop, so you can grab some necessities for the road and gas, read more

Two of us mid-afternoon. Ordered a Chicken salad and a 55+ fried fish lunch. The fish lunch was small portion, the fish smelled funny and fries were rubbery and probably made earlier in the day. The chicken salad was a little better, looked like the picture with all the components in place. Lettuce was 80% Iceberg, 20% Spinich, 1/4 of a tomato and like portions for the berries. Coffee served in a jug was cold. Worst, they charge $8 for coffee that was probably made 8 hours ago. We were not in a hurry but service was slow in an empty restaurant. Should have ordered pancakes and complained about the coffee. read more

Food was great and everyone was friendly as always ! Thanks Alexis ! Hot showers and always a place to park read more

IHOP - Breakfast & Brunch Near Me - Santa Nella, California

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This was a delightful stop to break from the long drive thus far. It's morning shift, the sun is shining and so are the staff. Aniya B. was welcoming and waited on us with such positivity even as the restaurant started to fill up. The food was delicious and quick! Props to the chef as well! God bless you all! read more

Food great Service . Best service ever . In my 30 years in usa I never got the service that I got today . Aniya was so amazing . she has pasion. Of been a server. She was amazing read more

5/28/23, We ate breakfast here after fishing O'Neill AfterBay. The food was decent. Nothing to rave about. We waited approximately 25 minutes for lukewarm food. Hot pancakes would have melted that small scoop of butter. The restaurant had only two small groups of three people. The explanation: The waitress Pam is an elderly adult. The cook was an elderly adult as well. You decide. read more

IHOP - Two: Big Steak Omelettes one with hash browns one with 4 pancakes. - Breakfast & Brunch Near Me - Santa Nella, California

We came in at the quiet part of midafternoon, were seated immediately, got our drinks and order taken quickly, and soon had food that looked exactly like the pictures in the menu. It was startling how perfectly my lemon ricotta blueberry crepes mirrored their glamor shot. My travel companion's omelet was large, generously filled, and contained meat that looked more real than what I'd had at the Pea Soup Anderson's back in Buellton. I envied that omelet. The lemon ricotta crepe verges onto an experience of eating crepe-wrapped icing, but that's clearly the corporate formula, not anything at fault with this restaurant. I finished it to the last bite. An IHOP in a truck stop won't win awards for ambience, but darn if they didn't deliver exactly what the chain concept promises, and with a really good iced tea, too. read more

Nice cute people there I had to go food T bone with 2 sides They are fresh That cute girl and always smile on her face You will feel comfortable read more

Grand Rising, As a regular customer, I would like to thank this specific IHOP for such a great job with customer service, timing of the food which was delicious, and the manager for making sure my experience was very welcoming, satisfying and helpful. The place was clean, not to crowded and very relaxing. I would recommend anyone who's passing through Santa Nella, CA.,to visit the IHOP even just for a cup of hot tea I promise you'll enjoy it Thanks again Manager Nereyda read more

I just have to give Rosa and Joaquin a huge shout out because this morning they gave such amazing service despite being short. Rosa was the only server and she handled everything like a champ. Joaquin the cook came out and took our order. He has such a great personality and got our order perfect. Even with all the Saturday morning caos. Rosa kept our coffee flowing and the smiles never left their face. Absolutely love the ambiance they provided for our girl time. Thank you guys!! read more

The food was well prepared and delivered hot to the table. The restaurant was clean and pleasant very comfortable dining. Alexis was our server and did an outstanding job. Insuring we had a pleasant dining experience. She checked on us often to be sure our needs were met but was not over bearing. She was friendly and definitely made us feel as valued customers. The restaurant was clean and pleasant read more

Jasmine G was the best. Very friendly and prompt. Great recommendations on the sirloin tips. The service was on point. 5 stars isn't enough. The restaurant was very clean and the restaurant was calming. read more

This is a Truck Stop. You'd think they would be open 24 hours a day. Or at least early morning since it's a pancake house, But it has limited ridiculous hours. Does not open up until 7:00 am. Truck drivers don't stop here go to the Dennys at Rotten Robbie they open at 6;00 am read more

Toriana G, my server is a rockstar. She is the only one working the front of the house! Even so, Service didn't suffer and new customers coming in were seated promptly. I'm a truck driver and eat at ihop often throughout the country. This location added to my list of the best. Food was consistent with the brand (taste, temperature, presentation) if I had to search for something, my toast was not buttered. However, I was able to ask for and receive it before it cooled off (melted naturally). Literally fast pace walking, efficient without distractions or delays. read more

Yes, I love they server there name toriana she great and has great customer service she makes sure we have everything we need, and she alway checks up on us!! read more

We discovered there was an IHOP in Santa Nella, so we immediately drove over to check it out. Despite them being open for only a week, the food was delicious and our server, Randi, was very nice and attentive. Our interaction with the restaurant manager was a good one and he was genuinely concerned and eager to help answer our questions. I ordered breakfast for dinner and had the seasonal pumpkin pancakes. So glad I did! These were the best pumpkin pancakes I think I've ever eaten!!! They did not taste like powder nor were they overly dry or really doughy and raw in the center. These were perfect! The cook also got my eggs exactly the way I wanted them. The bacon and sausage was just right, too. Visit them soon and support a restaurant that so far puts out a great meal. read more

Instead help they were talking and not helping much not good customer service on the table wasn't syrup you have to ask for the silverware,

Went in with my family on a slow night. Literally nobody in the restaurant but nobody helped us. Seemed too busy for customers. Not friendly. Ignored us. We won't be back. read more

Great service, very cordial Alexis was an excellent server, clean environment excellent food would recommend to friends and family

After driving a long time there it was IHOP calling my name. The hostess and only waitress Rosalinda Erwin was so pleasant and super helpful. She has a soft spoken voice but knows the business and her menu. She offered me alternatives and suggestions and they were the right choices! She never skipped a beat and made my dine-in experience a very pleasant good call on my part to stop and finally eat before I continued on my drive. Ps the chef made my meal perfect as well :) read more

It was nasty food was cold had two hairs in my food not worth it service terrible , and didn't bring food immediately was just sitting there getting cold read more

Alexis served us well, IHOP (location Santa Nella, CA.) as we wanted to sit down and eat before heading back on the highway. She was friendly, knew the menu well, and made excellent food item suggestions for this gluten free and Vegetarian chick. Thanks a million!!! read more

4 egs with hashbrowns and toat for togo 24$,no wonder why the restaurant is empty they are a bad joke

I have been there 4 times since it opened and excellent service from Randi and Pam !! Randi is very good at recommending the best choices and I love pancakes and coffee!! It's super clean, comfortable atmosphere and I will keep going!! read more

Server Alexis is superb. Professional, positive, and proactive. Great dining experience.

friendly and attentive. I noticed Jazmine G. made sure every customer was greeted promptly. The food was wonderful, with very generous servings. We arrived in between the busy hours, so the restaurant was quiet and cool. The entire experience was lovely and satisfying. read more

Keep in mind this my experience and it is a limited experience. I drive over the road and have seen this place a few times, this is my first time eating here. It took a bit to get someone to seat me, which isn't the end of the world, and they gave me time to order, which is also fine. I ordered an eggs benedict with potatoes, and a plant based sausage. When my food arrived, the spinach, mushrooms and tomatoes were cold, the hollandaise sauce wasn't much warmer and my egg yolks had congealed. This is a great way to get to a person sick and give them a horrible day later on. I signaled the manager, she made eye contact and I said "when you get a second". She never showed at my table. This last bit is hearsay, but I heard a server say that someone's omelette was cold, maybe it's a recurring issue? I get the restaurant business can be hectic, I've been there. Maybe they are understaffed, I don't know. The server offered to reduce the bill, I refused and paid in full, I am not looking for a free meal, I AM looking for a hot meal, a good meal, and a fair priced meal. When you charge $15+ for your meals and $23+ for the total bill, they damn well better come out hot. I cannot be driving my tractor and 200-300 miles down the road pull over for food poisoning. And when a customer has an issue that potentially leads to people getting sick, and flags the person in charge, said person needs to step up their game. Time management and organizational skills are critical in the restaurant game for a manager, be able to prioritize the situations. I called you over for a food issue, does not mean run around the restaurant handing out menus and seating people. Take a second to address the potentially more critical issue. read more

Horrible service. Standing there for 15 minutes on an empty restaurant waiting for seating. Fat boy says he aint on clock and sits down. Thumbs down this horrible service spot read more

Food was fresh and g9t, Alexis was very friendly and paid attention to detail. Restaurant was very clean.

The service was fast and delicious. It was very clean. Our server Toriana was very sweet great.

Alexis was a great host super prompt and friendly. The food was great and will definitely be back

Food was yummier than I remember for ihop. They had plugs by the booths for recharging, the service was great and the food came out quick. Also the bathrooms were large and surprisingly clean for a road-trip stop. highly recommend! read more

Food was great. Our waiter was very kind when they were out of pickles, and patient for us while we paid the check. We had a calm, and quiet time eating. read more

Our server was excellent . Her name is Aniyah. Food was great . We had a big and complicated order and everything was right