If I could rate this place a negative star I would!! My husband and I were in town for my mother-in-law's 80th birthday. We decided to eat breakfast at IHOP on Sunday, February 25 -- what a mistake. The service from the Manager went south immediate upon entering the restaurant. Apparently, he was in charge of seating people; when seating me and my family he took us pass several empty cleaned booths to the very back atrium overflow area - by the way NO ONE was seated in that area. We stopped before we could get to the back of the restaurant and suggested one of the available booths. I think this is where he decided - "I going to ignore these folks while they are in MY restaurant."
Why my husband decided to order a T-bone steak breakfast - I'll never know..... Well, when the steak came my mother-in-law and I said something is terribly wrong with that steak - and it was! The steak was old and most definitely freezer burned. We called the lovely waitress over and she promptly ask the manager to remove the steak from the bill - he did but never came to the table to see if we wanted something else or to see if everything was okay with the service. A few minutes later my husband felt the urge to vomit. He excused himself and promptly went to the men's bathroom. While I went to check on my husband, I asked the manager to go into the bathroom to see if my husband was okay because all I could hear outside the door was gagging and coughing - he said while walking away, "He's fine, he's peeing at a urinal" (TMI) - so not true! When I came back to the table another customer told me the manager talked rudely to my mother-in-law, telling her it takes 24 hours for someone to get sick from food they have just eaten - "I call that covering your ass....." Yes -- my husband could have been ill from anything other than the IHOP meal but that's not the issue; and it was never our intent to blame his illness on IHOP's T-bone Steak Breakfast.
When leaving the restaurant, I noticed how he told everyone, "thank you." He never opened his mouth when we left...... I pulled his "manager self" aside to let him know how his managerial style was lacking customer service. I brought to his attention how he never checked to see how my husband was doing nor did he intend on saying thank you to us when leaving the restaurant. I also brought to his attention how long he had spent talking to a couple sitting directly on the other side of us, about his home town of Jamaica -- only to bring to his attention his lack of response to our situation. I take this personal and wonder if we were a white family would he have felt safe enough to treat us anyway --- WRONG!! read more