I would leave 0 stars if i could. Long wait (i know it is not the waitress's fault), inaccurate order, and took a long time to have someone attend us when it came down to pay. The phone would also not stop ringing during the visit.. quite annoying. read more

Name Conversion From IHOP to IFLOP! I am a Veteran, who welcomed the advertisement regarding the free meal for Vets. Yes, I must say that my **SKIMPY** meal was absolutely free in terms of money, but not in terms of quality or customer service (at this particular location). Starting off, the wait of 30 minutes converted to 50-ish minutes with no prompting from the staff that our set was ready. The workers including the on duty manager were not wearing their mask correctly, either it was worn faithfully under their chin or noise or mostly not worn at all all. The food quality was poor, cold hash brown, flimsy two pieces of bacon, pancakes (no one took the time to ask if I wanted toppings on my pancakes - even though they were later re-ordered correctly). When asked for refills on my beverages, it took excessively long. My waiter, he proudly said he was not vaccinated and I had to ask him to please put his mask over his mouth and nose, he complied without delay (thanks!). How can a manager lead her people when she is wearing her mask below her nose. She complied when I asked her to pull up her mask, but I should have have had to do that as the manger should be the role model - imo!! This particular location has a lot of improvements to make in terms of customer service. I observed a customer having to actively locate a staff so she could be given a set of silverware (spoon, knife and fork) to simply eat her food. As her and her husband were leaving the restaurant, her husband looked over at us while shaking his head and said, "GOOD LUCK."... soon we knew what they were implying. Now let's talk about that BATHROOM, THE WOMEN'S BATHROOM!!! What a horrible place to step into. It smelled like a skunk had died there a few months ago! There must be a sewage issue. Having to hold your breath as long as you can while in the bathroom should not be necessary at all. The worse part is that no one seemed to care that the bathroom was in such bad shape. The restaurant should have been closed down just on the conditions of the bathroom. read more

I would rate a zero but that's not an option. WORST experience ever. Called in an order to pick up food for my house bound mother. First of all the person on the phone couldn't hear me, ask repeatedly for my info and order. She didn't even know the soup of the day, at 4:39 in the afternoon. I was told 20 min. Ok. Arrived a few min early. No problem. After 40 more min. And several queries my food was ready. All that time, no apology as I waited. Restaurant was 1/3 full. 3 people folding children menus. When asked, was told have a lot of online and door dash orders. SERIOUSLY!? IHOP corporate, before your reputation is completely destroyed, close the Lansing Illinois location. Rude, uncaring staff, not a word from the manager and the food was wrong!!! Everyone save yourself the frustration go somewhere else!!! read more

This is one of the worst services ever!! I waited over an hr to carry out my food...the manager ignored and was servicing certain people!!! And when they finally gave me my order they got it wrong!!! Multiple ppl was waiting 15 minutes for tables that was free!!! It seem like the staff was really understaffed...Don't order carry out from there!!!! read more

I love this restaurant food is always hot, the portions as perfect the employees are always very attentive, the manager is great Angie is always working hard to make sure we are satisfied. We will defenetly be back. read more

Horrible fucken service! All the servers look at you and don't bother to serve your table

The people were friendly but the place was filthy. I have never seen floors so dirty, I thought I was at the state fair. The place needs to be aired out and cleaned from top to bottom. read more

i been to this ihop about 5 times and I don't even know why I keep coming back if I already know they have shitty ass cooks and take forever to make some simple ass pancakes. I'm here at 12 am and it took an hour to get me my damn milkshake I didn't even get my appetizers until I got most of my food over an hour later. The waiters are wonderful but the food service itself is just wow like schedule more cooks if you KNOW it gets busy like cmon bro. read more

The nicest aspect about this IHop is the facility. The interior is very nice and spacious. The service is ok. They had two minor problems with the accuracy of our order, but corrected them. My sorority sister asked for some whip cream since none came with her pancakes as advertised in the picture and they gave her the smallest most unappealing sample size. Of course, she had to request another. I ordered the split decision breakfast which comes with two pancakes (I ordered blueberry), one piece of French toast, sausage and bacon (I asked for all bacon) and eggs (I ordered mine scrambled with eggs and cheese). As I'm working on losing weight - I only ate the French toast and half of everything else. I asked the waiter for a to-go box and ultimately forgot my box on the table. I had an errand to run and realized about an hour later that I forgotten my to-go. Of course, I IHop is not the cheapest breakfast around, so I wanted to drive back over and pick it up. I call and the first time I was disconnected. Second time I ended up speaking to Lucy, the manager, who indicated that the best she could do is give me a couple of free pancakes next time I was there because anything left on the table was discarded. What kind of rule is that?? When the staff at most restaurants see that someone has left a to-go, they just put it in the kitchen on the side. Leave it for a few hours if no one comes, then discard it. Nope. Lucy was adamant that this is not the way that it works and basically the couple of free pancakes next time I come is all she could do. Totally disappointing. Not that I leave things frequently, but other restaurants that I've left things at, they actually had my entire to-go or they just replaced it. Not looking good for me to return to this IHop. read more

Hello, This is a review that does not deserve even 1 Star. I was told not to come to this location, but I thought that I would give it a try. This was a decision I fully regret. It was a horrible experience for my family and I. Our order was delivered inconsistently and many items where forgotten. The presentation and the taste of the food was extremely lacking as well. Management was also surprised to see the presentation of the food delivered, but small unconcerned with making any changes. Poor leadership equals poor performance. read more

I had the strawberries and cream pancakes and they were delicious. I also ordered a side of hash browns with cheese that broke my heart. They were soooooooooo dry I couldn't believe it. The server know I didn't like them and she kept on checking on my team to see were things fine. But the worse thing was my bill came to 39.84 with tax included. I get yo to the register to pay and now it's 41.95. I asked for my old receipt and the manager didn't want to give it to me because she couldn't find it. How did you lost it that fast??? Then the server told her that I was o we charged under her breathe and the manager said told her it's fine. I just smiled and walked alway. I know it only $2, but it's my $2! I'll call corporate tomorrow. read more

The service was horrible. Seen people not in uniform hanging out in the kitchen. Waited forever for French toast while everyone at our table was done eating I've never been to a IHOP where kicking it in the back is more important than taking care of customers the place was empty and it took forever to get our food. read more

It was 11pm, and my parents and I were completely ticked off at the Chicago traffic. It wouldn't have been so torturous had we known ahead of time that all of the major highways leading back to Ohio had been blocked at certain points. The GPS was absolutely worthless, as it kept telling us to go back to the same roads that had been closed off. That said, a good 5 hours was stuck sitting in traffic and/or dodging trucks -- the entertaining component of all of this. Gone was my dad's habit of driving 10 mph BELOW the speed limit (Oh Asian parents!) Instead, it was replaced by some mad driving skills I never knew he possessed. Digression aside, IHOP was the only place that was open this late, so we decided to grab some food before finally hitting the (right) road home -- all thanks to the directions provided by a kind-hearted highway patrol officer. Staying an additional night in Chi-town was, sadly, not an option due to prior engagements the next morning. So what sets this IHOP apart from the hundreds found across the country? The ridiculously slow service. Considering there were only two other tables, the 45-minute wait for food was just absurd. The redeeming factor was the Nutella crepes, which I graciously inhaled -- highly, highly recommend! My dad's tilapia and my mom's chicken fingers were definitely not worth the wait, however. Arrival time: 4:30 in the AM. read more

I've been coming to this ihop for years and have always loved it but today the servings really really small and didn't taste the same. Actually quite nasty, my boyfriend didn't like his food either. I got chicken and waffles and he got pancakes. I'm leaving 4 stars because my sever Kim did a wonderful job start to finish , she did her best trying to make sure I was happy and I really appreciate that. Customer service wonderful, food horrible. read more

I would love to work here. Getting paid to do nothing. Wait times are ridiculous and its not busy. I don't think it's supposed to take 20 minutes for water. Staff is nice though. read more

This place is a JOKE. Just because of wait time and neglect of customers. Took 25 minutes to even get a drink is started and order food. A party next to us was bigger and were helped within 2 min of sitting! I had to speak up to someone to be helped. If you have time to kill then expect being here two hours. Workers def seem like they don't care. def understaffed. What a JOKE read more

It's IHOP so the food is cheap, decent, and the service will change depending on who is working that day, however, ALYSSA was the most polite server I have encountered in a long time. I work on Wacker Drive in Chicago and frequent high end restaurants, and she could easily be running circles around those people! I hope she is tipped accordingly! read more

This IHOP was terrible. The wait staff was nice but they only came to the table to take our order and drop our food/drinks off. Didn't stop to make sure we were good or anything. The women's bathroom only had one working toilet. The worst thing was the floors. It felt as though they rubbed crisco on the floor. I had to make sure to walk carefully so I didn't fall. read more

This has been quite a hilarious experience. The staff doesn't seem to have any assigned jobs everyone is running around everywhere. They messed up omelet orders, coffee was cold, it took 20 min & 5 reminders for a simple lemonade, and we've been waiting 15 minutes for our checks. Everything we needed we had to ask too many times. Food was good, but was it worth it? No! read more

The worst service ever!!!!! It takes an hour or longer to get your food and the place was empty. When I finally received a portion of it because they didn't bring it all when I asked for the remainder the waiter got an attitude and pushed the kitchen door open fussing saying like it was his fault I didn't have my food and making other comments. I was so disgusted with the wait, the waiter and his attitude, the whole atmosphere in the place. I will never patronize it again. read more

Stopped in on Christmas morning. Fast friendly service with typical decent quality IHOP food. Strawberry banana French toast was very good.

TERRIBLE EXPERIENCE! We went in late at night, but it was not busy at all. We were sat down with in a couple minutes and given our soft drinks very quickly by who seemed like a manager. We sat there for about 15 minutes after that and decided once it turned into 20 minutes without any service we were going to leave. I glanced over to my left to notice that a cook from the kitchen, no hair net or anything, walked out of the kitchen to look around for a second while BRUSHING HIS HAIR. That is when we decided to finally leave, I waited at the front to speak to the man who originally seated us (which I believe was the manager) and tell him about our terrible experience. Next time that I have a taste for pancakes or any type of breakfast food; I will GLADLY cook it on my own at home instead of ever stepping foot into this place again! read more

I have received bad service at this Ihop before but decided to give them another opportunity per my husbands request only. I received the WORST service here ever. I had to ask for a bigger glass instead of a child glass. When they bought the food to the table, it was stacked on top of each other. The waitress attitude sucked. I asked the waitress for extra napkins, she brung me exactly two napkins for four people. Her name started with a Y.. The manager named "star" bought me a different omelet and it was all WRONG. Her attitude wasnt any better. NOT ONCE DID I HEAR AN APOLOGY FOR THE BAD SERVICE MY FAMILY AND I RECEIVED BUT NO DISCOUNT EITHER. NEVER WILL I ATTEND THIS LOCATION AGAIN. AND I WILL BE SURE TO LET ALL MY FRIENDS AND FAMILY KNO OF THIS AS WELL. read more

Food was typical denny's fair, friends country fried steak was a bit overdone, but the service was quick and polite

This restaurant was pretty crowed but our party of four was seated very quickly. Our waitress was very polite and efficient. Everything was going fine until my friend did not like the cheese in his omelet. When he requested to change his breakfast, the young manager asked him during the conversation, "didn't you read the menu?" Well, my friend held his composure, and ignored his comment. The manager must of read our faces and decided to comp all of my friends food. What started out as a nice breakfast with friends went downhill with just a small statement from the management. read more

The family and I love this place. It's not too far from home, so we stop by and grub out on plenty of buttery pancakes!! Also that Old-fashion syrup is to die for!!! read more

I just walked out because I was left waiting at the door not being seating after almost 10 minutes. There was only 1 waiter/host and 2 tables with customers. read more

S/o To curtís. Really appreciated the service he provided today. While be back again very soon.

Sat down for breakfast with my wife. We finished our meals and were talking finishing our coffee when the waiter approached us and said "did you want to pay here or at the front, you cant just sit here". Rude, and terrible behavior towards a customer. DO NOT RECOMMEND THIS ESTABLISHMENT. read more

Good service, friendly staff, good location not so crowded on weekdays, I would come here again if I happen to be in the area

I came here for breakfast with my mother. The service took well over an hour. People were walking out on the manger, who was also serving tables. I guess they were short staffed. When the food finally arrived, it was not correct. This is a poorly run restaurant. read more

Came in and got seated it took 15 mins before anybody came and the were not busy I had to get up and ask for service! Overall experience just wasn't good read more

Visited IHOP on Saturday 10/19/19 worst service I have ever experienced. I am not a complainer but this had to be pretty bad for me to write this review. I arrived with my 82 year old mother and her 84 year old sister for breakfast. We ordered our food, when our food arrived there was visible hair in my eggs, my order was missing my hash browns, it took about 15 minutes before a waiter come. I told her it was hair in my eggs and I was missing my hash browns. She asked me if I wanted to keep the rest of my food and she will bring me more eggs and hash browns. I told her no my food was already cold having to wait 15 minutes for a waitress to come back. When my food arrived a second time I ask the waitress for flatware that took another 10 minutes Iasked another waitress for a manager about 10 More minutes the 1st waitress came back claiming to be the manager asking what was wrong, she knew what was going on I told her I was not pleased with my with the service or my food. She took my order off and billed me for my mom and aunts meal. She did no even ring up my order she took the money and made change to give me back from her tip wallet. It's some kind of funny stuff going on and I never got to see a real manager. I will not recommend this IHOP to no one. Very poor service. read more

After being seated today my son and I waited about 20 minutes for a server to come over, but before that a young lady came over with a broom and swept under the table while we were sitting down and swept my foot REALLY!!!! Nevertheless 20 minutes later a young man came over took out order and showed up another 20 minutes with water and orange juice. After almost an hour, we still were not served. Needless to say we left! You all need to get your act together. Ihop is a brand and will sell itself, however with the poor service that this location has I don't understand how you're still in business. Your staff is too young! Hire seasoned servers! read more

HORRIBLE SERVICE!!!!!!! They were moving super slow. When we go seated it was almost 30 minutes before our server even came to our table. We didn't even get water. We sat there for an hour and we got nothing. I use to go there all the time but that was my last time. If I could give them no stars I absolutely would. read more

OK well I just want to give my review of the IHOP where I just left out in Lansing the service was absolutely horrible first of all even from the management team we got there there was no one there to see it as we stood there for like at least five minutes waiting for someone to come to seat us when they finally did come see this they took our order and they brought us back so we would order hot chocolate and all at stuff they bought us make a half a cup of hot chocolate so we sent it back and then they filled it up with water so the hot chocolate was water down so we had to send that back then we ordered our evening meal which was an old chicken and waffles really wanted that excited about coming into the facility to get it well it's like 45 minutes to get it we ask a couple of times. Very poor service at this location in Lansing,IL I Didn't get the Managers name but I plan on going back on tomorrow. Speaking with another Manager and writing a letter to the corporate office. There were going a few tables of customers. Why he had to wait 45 minuets for our food. read more

Don't know what everyone else is talking about, the food was great, the coffee was fresh, the service was perfect. Couldn't ask for more from an ihop! read more

Waited 1 hour for table on this past Sunday. It would have went a lot quicker if they actually stuck to the "list" definitely not worth an hour wait for the food it was okay not great...can't really mess up breakfast. Was just annoyed that one of the five hostesses originally said 30mins or less for a table...maybe if they weren't in Halloween costumes still? I don't know won't be coming back here again it was loud and we felt rushed after that long of a wait it was definitely annoying read more

Quick and friendly service. Fantastic food. Decent prices. LOVE the pumpkin pancakes!

How can you mess up eggs twice.? Very bad service food was cold very disappointed. Wanted to have a nice breakfast with the family but ended up in Mc Donald's read more