My daughter and I went to IHOP for breakfast last year and swore we were not going back. The service was horrible and slow. We walked in at 10am and our food still did not come out when we decided to leave at 11:30am. When I asked to speak to the manager, the manager dismissed my claims and stated she won't charge me for my cup of coffee. Welp, I decided to try to go again this year and nothing has changed. My family I walked in a little after 11am and all of our food did not come out until about 12:30pm. Our waitress was not attentive and our food was cold. I will NOT be going back! read more

This place is horrible. The last time I was here, I was told there wasn't any steak, so I left. This time around, found steak, so yay me. When I got it though, I asked for it medium well, and it looked like sushi. It was raw on the opposing side. The eggs were OK, I was not asked if I wanted hash browns or pancakes, I was just given pancakes. The manager did fix the steak though, but for the inconvenience, they should have made sure the rest of my meal was correct as well. When I checked out, (I was polite the entire duration of my visit BTW) I was asked how my food was, and I told her filling, but not delicious. She then proceeded to take the original receipt with the survey away, and replace it so that I could not share my experience with corporate. After she gave me the fake receipt, I had to ask for the original, which she hesitantly gave back. (What was she going to do, say no? It was my receipt!) So, the staff knew they were up to no good, and didn't care. I've certainly been in better I hops, (Arizona for instance) and I'm sure I won't be disappointed in the future. The sushi steak could have been prevented with a thicker steak which would have retained flavor better than the cardboard they served me, maybe IHOP corporate can look into flavor issues with their product or just stick to fluffy desserts for breakfast. read more

I think some people sleep on Ihop, but their banana pancakes were pretty good, not better than Hash House a Go Go, but a close second. I will most likely grab another stack at some point since they were decently priced and quite tasty. read more

This is the worst ihop ever! Food small portions not like the other ones I have been too! People hanging out and people not working walking in the kitchen! And my omelette looked like it was just thrown on the plate! Hope maybe I find one that is good our I will never stop at theses places again read more

My hashbrowns were cold, my pancakes were still doughy in the middle, and my eggs were not cooked all the way.. feel bad for the waitresses who rely on tips and the cooks cant even cook basic premix food....... read more

The food here is really good if I must say myself, the pancakes are very good however I do notice that they do not like to offer a proper amount of food every time or at least most of the time (E.G: I may get 1 strip of bacon or I may get 2) situations like that are common here but the food is still good, the staff does work hard but regardless of a slow day or an intense rush the wait staff seem to forget the people they are serving fairly quick this is something that's very irritating when waiting for the bill and you don't see you waiter for 20 minutes, overall the place is ok if your just trying to get some breakfast with the family read more

Best IHOP ever!! We have come here many times and always receive prompt service and excellent food. We have been to many regional IHOPs in Illinois and Indiana and feel that Lansing, IL is the best. Matteson, however, is the worst so far with terrible service and very unfriendly staff. read more

Had a pleasant family breakfast here, had to drive 25 mins from the one in Whiting (by the casino). Waited less than 5 mins to be seated. The waitress, Aliya, gave us an excellent service. I'd ask for her next time we come here. read more

This place has gone downhill. You would think being named International house of pancakes that their pancakes would be good but they are not. The pancakes are hard and rather tasteless. They should be light and fluffy. The eggs were okay. The waffles had burnt sports. Also the chicken strips were cold and old. The service is okay. Will not be going back. read more

This was one of the worst meals I have ever had. The cook could not even fix soft scramble eggs. When I ordered soft scrambled eggs what I ended up with was hard cooked scrambled eggs with liquid eggs poured around it. And beware of the advertisement about blueberry waffles on tv doesn't tell you that all you get is a half of a waffle. I'm gonna try to upload a pic of these eggs read more

ZERO Stars!!! This service is HORRIBLE!! Super long wait, snotty waitress and nasty environment!ZEROOOOOO STARS from me!!!! Oh and my food was also burnt, politically asked for a remake and was still burnt! This was a really bad experience! I definitely will not be returning. read more

Took them 40 minutes to bring us just water. Then over an hour and a half to bring our food after we complained for the long wait. Terrible service all together. Waitresses weren't even checking up on us or nothing. read more

worst breakfast and service ever! drive down the block on burnham and go to toms or aunt sallys if you want real food and good service!

Came here twice within the same month because of the convenience of location. The first time the service of was very slow and the food was average. The waiter was also very dry. Didn't seem much of interested to be there. However, I visited this same location a few days ago and my waiter Myriah or something like that. Very sweet girl, very attentive. Our food came out faster than last time! I guess the restaurant all depends on what day you go and who is your waiter! read more

I had always been a huge fan of IHOP, however, this IHOP puts shame to them all. The service is horrible! Twice I went to be seated and saw plenty of seats, however, when asked about why no one was being seated, I was told the cooks were behind! The second time, no seating because the wait staff was short. When I contacted the company by email, they said they would investigate and contact me, that was over 5 months ago. The management at this Lansing location is really bad and apparently the company is not concerned. read more

Where do I even start, geez ! I came in to dine in for breakfast today, ended walking out because of lack of service and disorganization. I mean as I stood there waiting for a host to greet me, I had not one or two but four employees pass by me without any kind of acknowledgement or greeting. Which I couldn't believe since the restaurant wasn't even that busy at the moment. When the hostess finally decide to walk up to the host stand I expected a greeting from her, (but I guess my expectations were set a bit to high at this location)but sadly I didn't. I receive a oh if your dining in it will be about 15 minutes we are cleaning tables, not once did she ask how many were in my party or bother to take down my name . The hostess then processed talk to young gentleman who was there waiting apparently for an interview, who he had spoken to regarding his interview. The young gentleman let the hostess know it was a manager by the name of James to which she replied ohh he isn't here, and turn to blurt out who was there first for dining to the two parties who were sitting down waiting. The hostess then proceeded to sitting down one of the two parties who were sitting down leaving the young gentleman and myself looking very puzzled. As the hostess walk away I then turn to my party at the moment not really wanting to leave because we had been craving IHOP,(main reason for our visit) and deciding as a group to leave. I mean we hadn't even sat down yet and our experience was already out the door !!!! This restaurant desperately needs a visit from corporate to help their team get retained and get some coaching and hopefully get them back on their feet . This is by far the worst restaurant experiences I have ever had ever ! read more

Awful Experience - This morning my family and I decided to order IHOP online for breakfast. When my husband brought the food home. Many items were missing. I packed the food back up and drove back to the IHOP to obtain the missing items. By this time, my family and I are really hungry and ready to eat. When the manager took the receipt to the back, she returned with the missing items and stated "Here it is still in the bag. They forgot to give it put to together." I expressed that the missing food was cold and that the previous food was now cold and unappetizing. The manager just tilted her head and stated, "All I can do is put it the microwave for you." I then decided to grab everything and leave instead - I have a microwave at home. I even mentioned that our omelets looked thrown together and she stated, "That's how they're supposed to look." I've had plenty of omelets and I have never seen one where all the ingredients and placed on top on the egg. I know for a fact that omelets are suppose to have the ingredients mixed into the eggs and then folded over - not a folded egg with ingredients just thrown on top. So this morning, my family and I had to pay $30 for a cold breakfast and poor service. I am so disappointed. read more

Literally THE WORST SERVICE IVE EVER RECEIVED IN LIFE!!! Being a server myself I give people the benefit of the doubt and never complain or make bad reviews but this was so bad I had to. My family and I came in late at night about 2am. We waited 15 minutes for a server to even come to the table. Then 30 minutes for water and coffee/ tea. When we asked about substitutions that we knew were possible we were told they couldn't do it and it's not possible. It turned out that it was possible after speaking with a manager. The food took an entire HOUR, mind you it was only us and 2 other tables in the entire restaurant with 2 servers. Then after waiting an hour half of the food was wrong and we were told that we didn't ask for things that we clearly said as if it was our fault that it was wrong. My dad ended up cancelling his entire meal which he has never done before. Our server ASIA had the most terrible attitude as if she didn't care about anything and didn't want to be there. I couldn't believe it , I seriously have never had such bad service. I don't know what's going on but they need to get it all the way together because I normally have a good experience at IHOP but this was ridiculous. read more