Within 30 days I have been to this location 4 times.
The first time was on Father's Day. Food quality, service, and ambiance was excellent.
Second time, not so great. Ordered a grilled chicken sandwich to go and the chicken had a bland rubbery taste. Come to find out, the chicken breasts they use are the same frozen Tyson chicken breasts found in stores. The sandwich also had old and withered lettuce and tomato on it. Needless to say, the only good thing about that meal was the pancakes.
Third time, I ordered a BBQ burger to go and requested no lettuce, tomato, and onion. When I got home with the meal, it had lettuce, tomato, and onion. I found this surprising because I was the only customer in the restaurant at the time I ordered, and this one order was all the cook had to make.
Fourth time, I ordered a burger meal with pancakes to go. I was already waiting 45 minutes, and when the order was ready I watched the server bag it up. I noticed already that she forgot to put the pancakes in the bag. So when she handed the bag to me I asked her if the Pancakes were in there. She said yes. When I got into my car I looked into the bag to check if the Burger was made correctly this time, and it was. The pancakes were missing just as I thought. As I was about to get out of the car to go back inside the restaurant, I see the server coming to my car and handing me the pancakes and apologizing for the mistake.
From what I have observed at this restaurant over the last 3 visits is that the employees need to ensure orders are made correctly and no items are missing from an order when given to the customer. A customer should not have to inspect their order before leaving the restaurant when ordering to go. The quality of the food is also important. Poor tasting food such as the chicken breasts should not be sold to customers, especially when other customers have also complained of it's poor taste. They are honestly the worst grilled chicken breast I have ever had from a restaurant.
My advice to anyone going to this location is to inspect your order before leaving the restaurant, and try not to go on the weekend after 3pm. My last 3 visits were around that time. The restaurant seems to be short staffed as well, so I assume long wait times and order mistakes to occur during busier times. It's overall a good location when the people working there do their jobs right. Unfortunately, that is a hit or miss with many restaurants. Many retaurants have raised prices alot, but the quality of the food and service has gone down. These things need to be corrected.
Also, I noticed the cooks do not wear sanitary gloves when preparing food. I watched one cook wipe the underside of her nose with her hand and then go right back to preparing food. These things raise health concerns to me. I think people handling food directly should wear sanitary gloves and change them periodically throughout their shift. read more