Horrendous service, do not come. Ordered drinks which took 10 minutes to arrive (improperly mind you). Then we order our food. We wait another 35 minutes with no update from our server and when we asked she says she doesn't know. Terrible. Do not come. Also she looked like a crack head. read more

We ordered the pancake family meal via doordash for our family of 4. The food was actually very good and this was the 2nd time we ordered it during our hotel stay. 1/2way through the meal we discovered a large bug baked inside a pancake. Then when doing a check of the other food we discovered a hair or eyelash baked into the eggs. We were able to get a full refund but I wouldn't eat there again because we were disgusted. read more

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They forgot whole order of cupcake pancakes. No strawberry's on our order. Nor did they give me bacon on our burger.

Went on Sunday afternoon w/ 8 ppl (5 adults, teen, preteen and toddler) When we arrived we were told a 30-40 minute wait although the place was empty. Since 4 of us had a plane to catch we went ahead and looked at the menu so we can order immediately (we decided that the next breakfast place would be a 15-20 minute drive and unsure of the wait time). When we were seated the hostess told us that it was only two servers on that side and it would take a minute for her to get to us. What the heck? Why are you seating ppl if the server is unavailable. So we seat there for about 5 minutes, no server acknowledged us at all. So my dad wrote down our orders (food and drink) and took it to what we believe was the manager. Reasons for the two stars, although we really didn't have a server. There were different ppl that gave us drinks, napkins, silverware, and food and of course Dad took our order. The food was good, correct and no complaints. The "manager" is the one that gave us the ticket. Although the food was good, I don't foresee myself stopping by when in the area. Next time I'll drive that 15-20 minutes and see what other options are available. read more

I give them 5 stars foods and service was excellent. restaurant cleanest 3 stars and bathroom zero stars it was nasty and smells moldy

We stopped in before heading to a funeral and after driving 5.5 hours we were hungry. It started off a little rocky because the hostess seemed overwhelmed that she triple sat her 3 servers and here we come 2 autumnal tables as it was 7 of us. She sat us pretty quickly, wiped off our tables and provided us with menus. Cool A gentleman came over and ONLY got our drink orders and we thought...we may be here for 2 hours. Ok, another gentleman came to take our orders while another young lady took our other halls order. To our delight, shock and surprise the kitchen was on point. Our food was delivered timely and we were able to leave and continue on our day. This was Friday, December 28th around 12 noon. The staff should be proud of themselves. Maybe a few more smiles but they provided what we needed at the time. read more

IHOP - Came into and made the first stop to an IHOP - Breakfast & Brunch Near Me - Bedford, Ohio

I was really impressed with the quality of the food and the treatment we.got...SINCE THERE WAS ONLY ONE PERSON WORKING THERE!. this poor girl was serving and cooking all by herself, and she did an amazing job! read more

Terrible service we where about to leave and then we told the waiter and she said oh ok I will take your order

Food was done perfectly. Service was outstanding from not only my waitress but from a couple other I saw roaming. The problem is the cooks. Slow but sure. Very long wait to get food for everyone. People walking out not looking too happy. Either the kitchen is to small, understaffed, or urgency is needed. The food was prepared individually perfect but all 4 items had a significant temp difference. A couple tweaks at this place and it could be a 4 star ihop. read more

trash service, was horrible the server grabbed a check and cleaned a table without even coming to greet us at the table, me and my gf. Did not even say I'll be with you or anything walked past us like 4 times while we sat there for ten mins. The host even said you have a table and she said you saw us?? but never even came to the table but worried about another table tip that didn't leave you anything! Now I see why! JUST HORRIBLE! read more

This place advertises on their website they have dine in seating also curbside and something out I'll pick up but when we went into the restaurant there was only one lady standing at the register said are you here for pick up or a online order and I said no we are here to dine inches is a we're not dining in I'm sorry if this world wouldn't act like such cattle because of the pandemic then maybe businesses wouldn't be going underground read more

Bad service! 40+minute wait for food. It took flagging down a server other than ours to get our food. The kitchen was cranking out to go orders to the detriment of the in person diners. The waitress was apathetic at best about the quality of service herself just complaining about the cooks making to go orders their first priority. The food was not good either. Pancakes were not warm and omelet was blah. Last time I will be going to this location. read more

Waited forever to pick up a to go order. Complete lack of acknowledgment of those who were in the lobby waiting to be seated. Tried calling ahead and there phone line was always busy and it seems like workers played favorites as others had been waiting longer in the lobby and one of the employees seated her friend first. read more

So.. we've had "challenges" the last couple times we ate here. The food is good so my husband insists we go once a month or so. Today there was one waiter for the entire restaurant and she wasn't even that friendly. The greeter was very nice, but he asked how many in my party, walked away to "find" a table for us. (There were at least five empty ones) He didn't return for over ten minutes and was helping fill drinks and carry food to tables etc. Overall, the bright spot is the food. Don't go here if pressed for time, although some times are better than others. I would be surprised if this place lasts much longer. Next time, I'll opt for take out. read more

Use to be a good place, not any more. Very poor service. Did not get any utensils, had to ask for them when our food came. Plastic utensils and only one napkin that came with the utensils. No syrup came with food. Hand to run around to find someone to get us syrup. Ihop use to be known for their syrup. Had to use the straw from the wife's pop to stir my coffee. On the plus side, their new French toast is great. We may try IHOP again but not this one! read more

Sad to say we have went to two different ihops and they both were bad the hash browns we're cold the eggs were well done ihop used to be great now cause no one really wants to work they don't give a damn what they serve ihop has got to tell these people to do it right or your fired but they'd like that to collect unemployment so sad read more

I've come here twice now with more than half the tables empty and a large group of people in the lobby waiting for tables. Neither time any staff ever approached, acknowledged, or even looked at the people in the lobby after 5-10 minutes so both times I ended up just leaving. And I wasn't the only one. read more

I don't know if I'm the only one but I found glass in my food! Also don't wait to eat the food then you know drinks. Cause if you don't you will have some cold food it was rubbery when I heat it up after I got home. Overall ill give it a 2.5. read more

Horrible service....first I arrived at 9:15am it took until 9:40am to get a cold cup of coffee, until 9:45 to place my order......sirloin tips and eggs w/French toast.....steak over cooked and french toast was cold....also they have no idea how to cook eggs....worst breakfast ever!!!!! read more

we came in first waited for like ten minutes then we finally sat down then the couple that came behind us literally got served first how does that work. nobody said anything to us the whole time we were in the building. just shitty asf we just left read more

Today I had a Daughter and Dad breakfast. My daughter insisted on IHOP (Bedford Ohio Location). I took her in the morning of 1.5.2020. We were seated In a section that had a few people but was not packed. The service we experienced was non existent. The food came out way late (30 plus minutes) and wrong, and when we tried to order the endless pancakes it took over an additional 30 minutes to get a second round of pancakes. I would strongly suggest steering clear of this IHOP until the servers get some retraining and support from the kitchen crew on serving the right meal in a reasonable amount of time. read more

Why oh why is this I Hop so dirty? Bathroom disgusting and NO HOT Water....why hang up signs that employees have to wash their hands and there's no hot water and soap. read more

Ti have been waiting for over 1 hour, no food. Manager not helpful. Pancakes cold, order not correct. Worst place I have ever been to. Waitress had a very bad attitude read more

I had visited IHOP with my younger grandchildren, we were seated at 11:30am. Took the waiter over a half an hour to come over to asked us what was our order and the beverage of choice. We sat there, the family across from us, well they were seated well before we were seated and NO ONE came over to their table. And they got up and left. ( I would have too) I had asked our waiter about our order he said that he will check on it. Nothing. Saw our waited again and asked to speak the the manager, told her how long we have been waiting. Nothing. I got my grandchildren up put on their coats, 1pm, as I was getting on my coat the waiter said ma'am your order is coming up, I told him never mind and left. This is UNACCEPTAL. Will not go here again. read more

Server was quick but: Forgot about toppings on pancakes. Forgot my side of hash browns. Not enough utensils on table. Cheese on omelette not done read more

go to place for consistent breakfast no matter if stopping at 11pm our waiter was so attentive and never had to ask for more water or fresh coffee truly refreshing. Our food came out and would randomly ask if everything was ok. we agree it has been way too long since we eat here. although no longer work in area. we stopped here after visiting dad in hospital and made an additional atop almost 3 weeks later and we're fortunate to have same great waiter! read more

IHOP - omg build your own omelette Swiss cheese and spinach and picked the hash brown's as side. and the omelette smothered in cheese . - Breakfast & Brunch Near Me - Bedford, Ohio

If I could give this place less than one star I would. This establishment is a shining example of customer service done wrong. I've been to this restaurant numerous times and have had to deal with rude wait staff, long seating waits and dirty booths. I finally decided I would start ordering per Uber Eats to avoid the wait. The two times I've ordered through them, they've sent my food cold, missing items or just messy. I had to drive up to replace my order the first time due to them forgetting a drink I paid for. The second time I paid an additional charge for pancake toppings and a drink and didn't receive either of them. The UberEats driver was kind enough to offer to go back up to fix the order. One of the female managers even spoke to him and acknowledged that they messed up the order twice and apologized. About ten minutes later, I got a call from another manager stating that they would no longer make my orders because "you complained twice this week(I was missing items). If we can't get it right then why keep ordering? I will not be remaking your order." So much for giving places a second chance. Worst customer service I've experienced in a while. read more

IHOP - Clearly plain pancakes and no toppings aside from butter. - Breakfast & Brunch Near Me - Bedford, Ohio

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I ordered a breakfast and it took me 42 minutes to bring it to me and the toasts were brought to me without toasting and I returned them for toasting and they brought them to me when I left after 1 hour and 11 minutes, when the cook left with the cell phone the ear to, that seems to them and without gloves cooking to, horrible the good attention for that reason I put him 1 star because otherwise, I do not put any. read more

Awful service, extremely understaffed. I see being understaffed but not even having decency or customer service really was the cherry on top. Even finding a hair in my food and the waiter not even being sorry about it. read more

We (party of 5)stop for breakfast. We had to ask for silverware, and then waited for an hour to get our food. Only two plates came out and they were COLD pancakes nothing else came out. Manager was unhelpful and the sever had an attitude. Several tables came in after us and got the food before us. This was the first time to this location and I will NEVER go back there. read more

We always have a great time here as a family. Even the wait staff will play along with us. I enjoy this place.

This is the worst service I have ever had, actually got our table it took 40 minutes to get our order taken that it took an hour and a half for us to finally get our food and two of the orders were done wrong! I am never going back there again read more

This is a HORRIBLE place to eat...the host are rude. This girl didn't even greet us. Just horrible.

Service here is great, very attentive. Had an egg and mushroom omelette with hollandaise sauce. Ordered plain strawberry crepes. Friend ordered Swedish cream cheese crepes which I learned have lingonberry. We traded one of each of our crepes. Had a good time. Will return for any deals, to try new things, or when I get those emails saying I got a free smiley face pancake. read more

Had to place two orders in the same morning because the first was wrong and so was the second order. It's a real shame because the order was for someone with dietary restrictions and she was the only one who was unable to eat. The order was simple items on the menu with zero substitutions. If it happened once it's understandable that mistakes happen, however, twice in the same morning for the same person reordering is unacceptable and complete disregard for the care going into what we are paying for. Really disappointed. read more

This IHOP is just like your typical one, and doesn't really make an exceedingly negative or positive impression. Of course the highlight of this restaurant is their extensive breakfast menu, which always includes fun, seasonal, and exceptionally sweet pancake options. If that's what you're looking for than this is the place to go. It's very casual, so would definitely be a spot that the kids would enjoy, especially with their dessert like breakfast options. It's never too crowded so wait time is usually not an issue. A step up from a small town diner, but this it lacks that charm as it is a chain restaurant. If you want some place cute and quaint this doesn't really fit the bill, but if you are in the mood for a cinnamon roll pancake then this is the place to be. read more

This is the first restaurant had to call the manager because it's an unacceptable the service they gave to me. I got there and they told me it will take 35min to be seatted and then i had to wait for 48 min to be seatted after that i had to wait 15 min to order the food and when i did. they serve me the food without utensils and i had to wait again until my food went cold. when the waitress show up with the utensils, i realised that they were rusty. that was the bad experience i have ever had before going to a restaurant. read more

The service here is HORRIBLE! The food is barely Meh! Wait time is Horrible! They are slow in waiting on you. Not checked on at all. Table weren't cleaned off. Waited 15 minutes for silverware. DON'T WASTE YOUR MONEY!!! read more

Not the worst service but definitely very slow and the waiter is not trained very well.....this area is depressed so Im sure the pickens for employees is not the best... food good..the wait staff was bery loud..they were yelling instructions and orders back and forth to the point where people could hear in the dining room what is going on behind the scenes...very un professional....never coming back here read more

I went to IHOP on 3-4-20 and ordered a French toast combo to go. In my first bite of French toast, I can feel something hard in my mouth. I spit out someone's fingernail. The most disgusting thing ever. read more