I was disappointed when I first had my security system installed. I felt I was misled when…read morepurchasing it. I received a call today from the customer advocate team. I once again voiced my concerns and disappointment almost one month later. Thank you Fernando Llados Jr for finally hearing me and for making me feel like a valuable new customer and resolving my issues and concerns. I was ready to cancel and suffer the consequences before he called me. So I rescind my first review and will give 4 stars.

ADT is one of the worse companies I have ever done business with. I have had to have them come out…read moreon two occasions and got terrible business both times. First with the service department when calling in then with the service man. The second time I asked them to come out and fix my service since neither the front or back door alarm was working and the key pad wasn't even working. They expected me to work on it while they walked me through it. I explained that I am seventy years old and had no desire to try to be the service man. I wanted someone to come out and fix the problem. I spend a lot of money for the last two years for the service. They were supposed to set me up for service and was told it would cost $59. They said it would be on Saturday. Saturday I got a phone call saying they were going to walk me through fixing it myself. I again explained I wanted a service man to come out and fix the problem. I was scheduled for Tuesday. The man came out and worked on the back door and then told me the problem was fixed and started to leave. I caught him in the driveway and had to get him to come back in because the front door still didn't work. He fixed it. Then I got a bill for $190 for the service call. Not the$59 I had originally been told. I have turned them in to the Better Business Bureau for their terrible service.

I've been on hold with ADT for the last 4 hours in a holding queue. I got a response from my Yelp…read morereview but the lady told me to put my cancellation in writing sign it and email to them. I told her I had questions about final bill and equipment. 5 text messages between us she never answered those questions ( her name was Tiffany S). I asked for the CEO or chairman of the boards email or if she could have them call me. I wanted to explain to them this nightmare. 5-6 text and she never responded. I went into the app and called number in there. A lady answered. When I told her my problem she hung up on me. Oh. Tiffany S offered me a reduction in price if I would stay. I told her I wouldn't stay with ADT even if it were FREE. So 4 hours later and I still can't cancel my service. Do Not Use ADT nightmare. Help help help someone please tell me how to cancel ADT Services????

Do not use ADT they are crooks! We were told about a $99 special and $27 per month. The installer…read morecame to our house and tried to do a sales pitch on us. All of a sudden it was costing us $4000! The first thing he did was install the control box in our wall. After we didn't like the price we had him remove it. Now we have a hole in our wall and no security system. What a joke.

I've had service with ADT for years. When I moved to Huntsville, they made it very easy to transfer…read moremy services. Their scheduling time was a little longer than normal, but I think that's just because of COVID. They did come out and install everything I wanted and helped link my previous accounts so I could get my old contract terminated without a fee since I started a new one here. They also give military discounts, so we've appreciated that .I'm happy with my service so far and it's been about 3 months since install.

I have called on at least five separate occasions and updated my payment method and they are still…read morecharging the old one. I can't get ahold of customer service during their open hours now. I am about to cancel my service all together and find a new company to go through.

UPDATE: So Terrance from "customer service" reached out to talk. HORRIBLE. All he did was say that…read morethere is nothing they can do to help or update. He said that if we can't get it together then we should look to leave ADT. There was an apology, but NOTHING done on the Company side to make it right for us in the way that we were treated. This call, was another waste of time. And we will be leaving ADT as soon as we can without having to pay their exorbitant fees for moving that have never been a part of our experience and this farce of a contract is up. USE ANYTHING ELSE BUT THIS COMPANY. EVEN THEIR CUSTOMER SERVICE REPS ARE RUDE AND DON'T CARE ABOUT YOU. We have been customers for over 10 years with this company. We've moved across the country with them. The past two years have been the WORST experience with these people. Moving once more across town, we are being nickeled and dimed, we were hung up on multiple times, and we were told we now have to move our own equipment. Rude customer service, no customer service, and no care for their customers. When this contract is over, we're out. Rude, careless, and heartless. Do not use, at all.

Their sales rep entered our private property and tried to intimidate us…read more Marketing 101: If your business purpose is making people feel more secure, don't use scare tactics. You break trust when you do that. I would say that this is the least respectable behavior of any local business I know.

Hired this company to mount a 77 inch TV. The tech made it on time, was very helpful, and friendly…read more Got everything going without a worry and for a reasonable price as well.

Messaged on a Sunday to several businesses to help mount two large 85" TVs. They responded within 5…read moremin and were able to coordinate a tech to come out same day. The tech showed up on time with all the appropriate tools. He was very respectful and friendly. You could tell that he had a ton of experience with various potential hiccups that come up with this type of job and made some really good recommendations about placement etc. He was in and out in about 30 min and everything looks and works amazing. If you need a large TV (or 2) hung the right way, don't want to worry about them falling, damaging your walls, or you are like me and value having someone do something in 30 min that would have taken me all day, several f-bombs and potentially a divorce, definitely call Tech Next Door. Well worth it.

I just made the move to NCA and could not be happier so far. They called ahead to get permission to…read morecome earlier than scheduled. They figured out the best upgrade to my panel. We moved up to cellular and they set me up for the mobile app to control my system. Now I get the best value for my monitoring. John and Sam were exactly the guys to trust to set up your security. Shooter... these guys are keepers!

Great service provider at great cost. Been with NCA for over ten years. ADT is very expensive.read more

My daughter stepped on her phone and broke it and I did not want to have to pay for a new phone. I…read morereached out and heard back within a couple of hours with a quote. A few hours later her phone is fixed!! He was prompt, kind, courteous and efficient! It only took him 30 mins and he came to our house! You can't get more convenient than that!! I never expected to have such fast service! I highly recommend if you need your phone repaired or a TV mounted! I will definitely use again!

Prior to arrival, Sohbe was extremely responsive. He was punctual, polite and professional with all…read morethe tools required. He also fixes iPhones! I would highly recommend his service.

Life experiences have made me really appreciate the feeling of security. I moved into my house…read morerental a couple years ago and Mike's company came recommended from someone...I honestly do not remember who it was; I wish I could give them a hug! I guess I had never experienced a local security company or thought to even go with one. But I did! I am so glad I did. I recently contacted him because I was moving from Nashville and needed to cancel my subscription. I forgot how awesome he was. He is the only person that works for his company. He is personable and professional and remembered facts about me from 2 years ago. Who does that? No contracts. Just a flat fee a month and I did not even have to purchase equipment. I was reminded of the care he took in installing so as not to cause permanent damage to the property. He was so quick. I can only hope that the next security company I use is has high quality as he and his business is. Amazing customer service.

This company is continuing to charge my card for services that I discontinued in December of 2024…read more I have numerous emails, calls, and texts requesting cancellation, however, despite this - I'm still being changed for service for 6 months since moving from my home. Do NOT work with them. It started well but it's been terrible trying to leave. They are BARELY responsive and don't follow through with what they say they will do.

NEVER do business with this company! I asked them to totally secure my home, windows, with cameras,…read moredoor bell camera, etc. When done, none of the windows had sensors and I asked what happens if someone pries open a windown and gets inside. Could they take what they want, place it out the window and be gone. Also, they can assault me and my family without detection. The installation tech said "Yep, that can happen". I asked how this is protecting my home. He could care less. They did a very messy job installing the modem and I redid it myself. The cameras went off line and I couldn't get them back up. They want to charge me a service call for this. The doorbell cam doesn't work when the sun is ont (Indirect Sunlight) and they said they can't do anything about it. So, I bought a RING doorbell camera that works great regardless of the sunlight. The Alarm.com equipment is great, the provider Security First is the LAST company I would employ even if I wanted to secure a dog house. Worst alarm company ever.

From the owner: Smart Home Automation Residential security systems…read moreSurveillance Camera packages TV and projector setup / mounting Home Theater / Surround Sound / House Audio Interior / Exterior Audio packages

I recently moved from the Nashville area and I wish I could have taken Duncan Security with me. I…read morewas very pleased with their company and would highly recommend them. Jody was great helping me with our initial needs and the techs that came out to install the system were professional, willing to answer all of my questions (numerous times until I understood), and very knowledgeable about what they were installing. Another thing that was very important to me was the response time for the call center to contact me when the alarm went off (accidentally numerous of times). It was quick. Within seconds. Thankfully they were false alarms but I knew if I had an emergency they would be quick to respond. AND the call center in US based. The previous person who left a review talked of the contract and not having their money reimbursed. Note that the person broke the contract and didn't have to pay the additional year that really they could have held them to. I'd say that was pretty generous. My experience is that they will work with you if something out of the ordinary comes up - an unexpected move so on and so forth. One thing I don't understand is Yelp shows only one review but if you click on the "reviews not recommended" you will see other reviews and they are all 5 star. I recommend reading those reviews when making your decision. Thank you Duncan Security!

There is no finer man than Joe Duncan, Jr. He and his team have provided security for my home for…read more25 years. They offer the best in customer service, intelligent planning and installation, and monitoring. I had a question about my system today, and Joe, the OWNER HIMSELF, was here within 30 minutes. Questions answered. My problem(not a systematic one), resolved and I could not be happier. Thank you Duncan Security for the sense of safety and protection you provide. Robin