I recently moved from the Nashville area and I wish I could have taken Duncan Security with me. I was very pleased with their company and would highly recommend them. Jody was great helping me with our initial needs and the techs that came out to install the system were professional, willing to answer all of my questions (numerous times until I understood), and very knowledgeable about what they were installing. Another thing that was very important to me was the response time for the call center to contact me when the alarm went off (accidentally numerous of times). It was quick. Within seconds. Thankfully they were false alarms but I knew if I had an emergency they would be quick to respond. AND the call center in US based. The previous person who left a review talked of the contract and not having their money reimbursed. Note that the person broke the contract and didn't have to pay the additional year that really they could have held them to. I'd say that was pretty generous. My experience is that they will work with you if something out of the ordinary comes up - an unexpected move so on and so forth. One thing I don't understand is Yelp shows only one review but if you click on the "reviews not recommended" you will see other reviews and they are all 5 star. I recommend reading those reviews when making your decision. Thank you Duncan Security! read more

There is no finer man than Joe Duncan, Jr. He and his team have provided security for my home for 25 years. They offer the best in customer service, intelligent planning and installation, and monitoring. I had a question about my system today, and Joe, the OWNER HIMSELF, was here within 30 minutes. Questions answered. My problem(not a systematic one), resolved and I could not be happier. Thank you Duncan Security for the sense of safety and protection you provide. Robin read more

I bought a house and took over the security system (Duncan Securities). This year I found a better option for home security and called to cancel my service with them. They told me to send an e-mail for the cancellation. I did, and asked for a response in the e-mail. After a few days of no response, I called to find out the status of my cancellation and a pro-rated refund for the year that I had pre-paid. I was told that it was being processed. Three days later I finally got a call and was told that according to my contract, I was supposed to stay with them for another two years. So they said that they would not issue a refund for the remaining year, and that luckily for me, they would not be pursuing the second year's money. I wholeheartedly would not recommend them. All they care about is sucking as much money from you as they can. read more