I have been on hold for 38 minutes. According to the music and automated message I've listened to…read moreso much it is making my ears bleed, they are implementing "a new medical records billing system so I may encounter longer than usual wait times". Seems to me that 38+ minutes is extreme. Do yourself a favor and find a Direct Orthopedic Care. Sam day appointment and everything is handled in office. SO much better!!!

It's a very positive experience. Everything went extremely well and I would be happy to use them…read moreagain.

The entire process was exceptional!!! The front desk was…read morepleasant to deal with!!! The young ladies in the back where the MRI was performed where Angels!!! The absolute best experience with MRI and I do not like MRI's at all!!! But the young ladies made it a breeze!!! They all deserve a raise!!!

I've had imaging done with the Red Oak Touchstone clinic since about 2016 and have always had a…read moregreat experience there. Efficient, friendly, professional and informative come immediately to mind at this clinic. I have pretty good insurance and have never owed a copay for any imaging done here. I've had MRIs, CT Scans, with and without contrast, and sonograms performed here. Staff have been exceptional here over the last dec.

Clean facility, and friendly professional staff. I had a 10:30am appointment I arrived 30 minutes…read moreearly as instructed and I was in and out by 11. MRI (knee)

I had a pelvic ultrasound which is already an awkward/uncomfortable experience but my sonographer…read morewas so sweet and she made me feel so comfortable! I highly recommend her. The people in the front were kind to me as well. Great staff experience.

Everyone at this facility is so nice and friendly. The place is clean and service is professional…read more I would also like to mention Melody who works in the MRI clinical reviewal who went above and beyond to help me with my unique situation. It was a great experience all around. Zero complaints.

The staff are very nice and friendly, I like that you are in and out no waiting and they do quality…read morework in there reporting the results. I have used other imaging centers And I feel this is right for me.

I had an appointment scheduled for 2pm but due to traffic I was seven minutes late and arrived at…read more2:07. When I arrived, there was one other patient in front of me signing in with the tablet mounted perpendicular to the wall about four feet off the ground. I guess they have trouble with tablets walking off. We were the only ones in the facility. He was over six foot tall with a bad back and was having trouble filling out the form, so it was taking him awhile. While I was waiting to sign in two additional patients came in with appointments scheduled for 2:30 and 2:45. I was finally able to sign in but was made to wait until both patients that had come in after me were done. Again, I was seven minutes late so after nearly an hour's wait; I left. The entire time I was waiting the receptionist was slouched down in her chair looking like she was half asleep until one of the male techs came over to talk to her. They had a very unprofessional conversation loaded with curse words. It was like they were at home. If you have a choice use Touchstone or Envision, they don't penalize you if you're a few minutes late and have a staff that is actually professional. I can't give zero stars so they received one.

I almost give this place a one star. Let's start out with don't ask for directions. The young…read morelady don't know left from right or how to get to the place she works at. Then to pay about $5k for this test you can't get coffee or even water in this place. Then she looked at me for asking for coffee and rolled her eyes and said I haven't made any. Ok, it's cold she should of made some. You know this didn't happen. This will be my last time at this place.

Very clean, responsive staff, Baylor does a great job.read more

Service was great, helpfull staff! then a few months later I saw they had billed my insurance…read morecompany around $6,000. Well thats why I have insurance.. right.. well then they send me an invoice for another $9,000 (expensive for 60 minutes work) so I called them and they stated that the whole appointment was $15,000 (yes for 1 hours work!) and my insurance only covered part of it.. So we called up and asked how much for cash for the same service, they told us.. $1000 flat rate! Now I have some lawyer company calling me to collect and and being threatening! BeWARE Of this company! SHADY!

I still love this place. It is always a wonderful experience when I come here. Mimi was…read moreextremely pleasant & very patient & friendly when she checked me in. Her spirit made the room feel very - warm which was amazing . Laura, my technician, took extra care of the "girls" & made me feel very comfortable. Her hands were warm & didn't make me jump with each touch. That makes a WORLD of difference when doing a mammogram...especially since I'm sensitive to cold hands. I genuinely felt like they cared for me even though they didn't even know me. Thank you Mimi & Ladies for your warmth & hospitality. It truly is beautifully, wonderful to experience. I no longer dread my mammos. So if you're looking for a great place for your mammos, please try this place. You will not be disappointed .

The receptionist Mimi was beyond rude to my mother and another patient in front of us in the check…read morein. While waiting we seen a total of 3 patients walk in and 3 patients Mimi was incredibly rude to. There was no one there to speak to about the interaction, definitely do not recommend this location. I'd rather drive an hour to the next location closest to me rather than have my mom and myself subject to the rudeness, we received and dealt with today.

I picked this location based on mileage from the site. That itself was very inaccurate. The one in…read moreCharlton Methodist was closer to me. When I arrived I was looking for it in the little strip next to the Walmart. No. It was inside the Walmart!! The clinic is way too small and crowded. I think the Walmart restrooms might be bigger than the clinic itself. Definitely feels like an incubator for sicknesses. That's just how I felt. It's like a pack of sardines. Now let's get to the customer service. The tech that called me back was super kind and very friendly. I saw a lot of bad reviews about the customer service. I have no complaints there. The clinic could use a little cleaning up. Also, the wait was terrible. I checked in at 11am and didn't get seen until 12:45pm. Good thing they have a check in system where you could go home or run errands while you wait. I've never had to wait that long for labs. I'd never choose that location again honestly. I don't want to go inside a Walmart of all places for any type of lab work let alone get there to find the clinic waiting area is the size a small restroom. I'd drive across town for a bigger clinic. Again, great tech with good quality customer service. Location is just the deal breaker. The stars are for the tech.

I just my 4 year old son's appointment Anissa was helping us today and she was very nice on the…read moreother hand the other lady bleach blond short Hispanic with alot of silver jewelry she came to help Anissa and was not pleasant at all!!! She was annoyed that we were even there out appt was @ 1:40 and my son is 4 it was a lot of blood work for him but in my opinion he was doing great and she was annoyed that we were there doing the blood work because it was time to clock out at 2 I will not be returning it felt super rushed and he is my son very unprofessional hissing and rolling eyes she just wanted to clock out but she could of had way more compassion !!!