I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!

Every time I go in this place for help, the final cost is usually much lower than I anticipated…read more One time my phone wouldn't charge I thought The charging port would have to be replaced. It was only full of lint and they were honest about it and charged me a modest fee. Last time I needed help resetting some old phones he taught me how to do it and didn't even charge me. I will always go to one stop. For all my phone needs.

I went in to get my screen protector put on my iPad. The service was excellent and very fast. I…read morehighly recommend them for all your needs.

Shay the AT&T representative at the store on Victory Dr, was absolutely the best today when I went…read moreto upgrade. She was courteous and knowledgeable as well as very timely. I did not have to wait and she was very pleasant. I look forward to working with her again very soon for my Apple Watch purchase. AT&T is very lucky to have such a great addition to their company.

My wife & I recently visited the ATT store at 314 Mall BLVD in Savannah, GA 31406. I want to thank…read morethe employee that helped us, Mr. Charles S. I was trading in a phone and she was getting a new screen protector put on her phone. Charles is the person you hope to get. He has helped us before. He is competent, and totally professional. A real pleasure to be with as he solves all of your phone issues. I don't owe him money & he is not related. He is just damn good. ATT is lucky to have him, he makes them better. I was actually thinking of switching to Verizon. Would never do that now after meeting Mr. Charles S. Thanks for all of your help! The only reason I am giving this review 5 stars is because I can't give 6. Jerrald F.

My phone looks brand new, thank you so much! Only took a few hours…read more.. Highly recommend.

I was in the immediate Berwick area and needed a new iPhone battery. Was told by a friend Hello…read moreCellular has them and installs. Was glad I did not have to search for a location and drive elsewhere. I walked in and stated my iPhone needed new battery. I had no knowledge of any off-market battery available for iPhones so would never have had a thought to ask, and was not informed of that upon requesting service and absolutely no indication of that. Unknown to me, and w/o any info provided, I assumed a 'new' Apple battery was placed in my phone. I paid and left. I received a message on phone from Apple the second I plugged it in for charging..."non Apple battery". I called Apple support to inquire, and they informed me of their policy and would not repair or even "touch an iPhone with an aftermarket battery", and they suggested I return it because it can and does causes problems. As I used it that evening, it was obvious something was not right in the performance of phone. I noticed the warranty limit on receipt, so after calling the next day, had an appointment set up two days later when a 'skilled person' would be there to swap it out. I was told it had to be ordered. Another trip back in...all "convenience" already void...supposed new Apple battery was installed. I inquired why I was not informed or given a choice about Apple battery at first visit. The very nice employee told me that "THERE USED TO BE A SIGN ON THE COUNTER...I DON'T KNOW WHAT HAPPENED TO IT." Immediately that evening i knew something wasn't right...battery ran very, very low w/minimal use! I tried charging it several nights, I always start charge before retiring and is completely charged in the a.m.. It charged, but again started losing charge right away and lost all charge by evening. I am not a frequent phone user all day at all. I have found no e-mail address to get my message in over the weekend, and there is no also voicemail available to leave a message. I will try when store opens at 10:00 and so hopefully won't have to make TWO MORE trips! I ended up paying $160.00 for an Apple battery that is faulty and does not work. Have never had this happen. Pretty bad and extremely inconvenient and time-consuming. Just the facts. I will update review.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

I bought my IPad here for a repair. I was given the price of the repair, which I signed for. I…read moreneeded a screen replacement, but, otherwise the iPad was working fine. I received a phone call stating my iPads home button was replaced, incurring an additional cost. The issue is not first speaking with the customer, prior to moving on with additional repairs. Also, it was working perfectly fine when I dropped my iPad off. The owner called and was very rude and condescending while I was trying to explain this. He was unprofessional and argumentative. He also stated that he placed A BLACK BUTTON ON MY WHITE IPAD. Completely botched and careless. I will not be back nor recommend their services.

I have an I phone 6 that was frozen a while back and wanting to get a new battery for it. I went…read moreto the Cellular solutions at the Savannah Mall yesterday to have one put in. Mr. Fahad put in a new battery but the phone still not doing anything. After 10 minutes went by with him trying different options, he figured it out that the mother board of my I phone have been damaged. I offer to pay for his time, but Mr. Fahad, is a honest man, that he feel it is not right to charge me since I did not get my phone fixed.

Reset my passwords on Apple for me!! I brought in an iPad and Apple Watch! He was great! The guy…read morewith glasses!

The employees in the Savannah store need to get on the same page as far as their pricing. I was…read morequoted a price over the phone, and when I got to the store the price was doubled for the same repair. It was a ripoff. Obviously, they lost my business.

Khaled is a master at repair. I went down the road to another place and the guy was a super meanie…read morebut Khaled is trying to fix the blown speaker now. If Khaled can't fix it nobody can.